Commvault Cloud Topics

Hello Gyes,  Now we are on going the domain migration. We have a pending commserver and others.Current Commcell hostname - comv.abc.local.Need to be change Commcell hostname - Comv.pluto.local What is the recommended senior for above Changing the Domain Name for CommCerver.I need to immideally answer. Thanks  

Hello!I recently discovered that we where missing backing up a database on a client. Asking around no one remembered removing the database in question from the subclient. Luckely this is a sandbox system, that also means we only keep 7 days of backups. Looking over them all of them was missing the database.So I looked in the SQLiDA.log file and had to scroll back all the way until March 1:st. On that day something happened. At the time of the backup, IntelliSnap, it seems the database is missing on the SQL server for whatever reason. As I understand it, the SQLiDA checks the sublient content and then checks the SQL server. If a database is missing on the SQL server the SQLiDA removes that database from the sublient, with as far as I know no notification!?! And the backup was marked as successfull!!I understand that the database would go into the default subclient, and would be backed up there. But in our case the original sublient is doing Intellisnap backups, due to the size of the da

The virtual machine reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected.  Please check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. Unable to access file since it is locked Virtual disk file that is attached to virtual machine.

Hi All, I’m working on a decoupled image template (FR20) that we want to register using SIMCallWrapper after deployment using a script.In this scenario, The comms to the CS must go via a Network Gateway Proxy.Whenever we use the “-ConnectionInfo” parameter with SIMCallWrapper, We get error output: “Invalid arguments received”.Using the same format as documentation: [-ConnectionInfo GatewayHostname:Port].Ref: Registering the Client Using the Command Line (commvault.com)See below example:SIMCallWrapper.exe -OpType 1000 -CSHost CSHOSTNAME -CSNAME CSNAME -clientName CLIENTNAME -ClientHostName CLIENTHOSTNAME -authcode AUTHCODE -overwriteClientInfo -output C:\install\install.xml -ConnectionInfo PROXYHOSTNAME:8403I have managed to work around this issue by manually adding a rule to communicate to the CS via Proxy to the FwConfigLocal file, then removing “-ConnectionInfo” parameter from the SIMCallWrapper command to register the Client successfully. Wondering if anyone has also seen this with

Hi,we have a customer with some issues with the Outlook Add-In. For some users the Add-In does not load when trying to access an archived email and behaves like it was not installed. For others, the add-in loads, but does not display the email content. Double clicking an archived email simply shows a blank window. With the “Quick Look” button, the email can be accessed in the browser. Also, this icon is not shown for the affected users:The customer told that uninstalling and re-installing on those clients does not solve the issue. Since it is working fine for most of the users, this seems to be an issue with the add-in itself. My question is: Are there any logs for the Outlook Add-In to check? I asked my colleagues, but no one is actually used to the Outlook Add-In since we do not get in touch with it usually.  Regards Holger

Commvault 11.21.34.Cisco HyperFlex HXDP 4.5 (1a)VMware vCenter 6.7 

Commvault Feature Release 11.23 is now Generally AvailableOne of the many things that helps differentiate Commvault from others in this space is our ability to protect all kinds of data and to do so without limitations of size, or location. So whether you’re talking about databases, applications, virtual machines, containers, and even as-a-service data, we’ve got you covered. And regardless of whether they reside on-prem, in the cloud, across multiple clouds, in hybrid environments, or endpoints scattered around the globe, you’re protected… by a single, unified solution that’s agile, flexible, responsive, scalable, and extensible. And we’re continually working to make it even better… to make sure that our customers are always recovery ready!Let’s take a look at some of the new features and functionality that are part of Feature Release 11.23, specifically those bundled with our Data Management and Protection product suite: Commvault Complete™ Data Protection, Commvault® Backup & Re

Hello,I have IBM Tape library TS3200 with LTO4 media. Now we have a new Tape library HPE with LTO7 media. How we can copy data from LTO4 Media (old Tape library) to LTO7 Tape library.Which way is recomended? Maybe Media Refresh??Thank you!Best regards,Elizabeta

Hi, We have SAS attached TS4300 tape library dedicately assigned to AIX 7.2 LPAR hosted on IBM Power9 host. Installed Atape driver on AIX.We can take backup and restore it on OS level. But Commvault tools like testinq, ScanScsiTool not able to detect the device. root> lsdev -Cc tapermt0 Available 00-00-00 IBM 3580 Ultrium Tape Drive (SAS)smc0 Available 00-00-00 IBM 3573 Library Medium Changer (SAS)root> lsdev -Cc adapter | grep sassissas0 Available 00-00 PCIe3 RAID SAS Adapter Quad-port 6Gb x8 testinq gives following error:root> /opt/commvault/Base> ./detectdevices -add tapesas0 rmt0.1 5764854988047962203 0 pthru_atape tapesas0 smc0 5764854988047962206 1 pthru_atape taperoot> /opt/commvault/MediaAgent64> ./testinq /dev/sas0 5764854988047962203 0devsubtype = '7', 0x37Error: ioctl SCIOLINQU failed with error 19 (No such device)Info: version = 2, status_validity = 0x02, scsi_status = 0x00, adapter_status = 0x04, adap_set_flags = 0x00Is there any specific driver on OS lev

Hi all, The command center only allows a few languages, which can be annoying for some users.Isn’t commvault considering  allowing customers to create/add own language files, so that also the community can work on translations?This way customers can add translations based on translations from the community, with no addtional effort from Commvault. Just an idea / question :) 

One of our DDB getting full, what is the best practis to make some space on DDB? 

Hi Last month we upgraded to version 11.22.17 and we implemented a lot of hardening settings. The setting “Enable User Authentication for Agent installs” is also implemented. Now we can’t register clients after they were installed in decoupled mode. Here is the script:# Register CommVault clientwrite-host "CommVault client registration starting"$exe = "D:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe"&$exe -OpType 1000 -CSHost wi-commserve.saxion.nl  -ClientName $servername -ClientHostName "$servername.domain.local" -output D:\temp\commvault.xml We also use these parameters:[-user user_name] [-password password] [-passwordEncrypted]  The parameter-passwordEncrypted doesn’t work. Only -password. But then the password is not encrypted. Chris van Oorspronk Is er wellicht een andere manier om clients te registreren. Handmatig installeren is eigenlijk geen optie.

HiWe have to harden backup network for some specific clients. We have no DMZ - only firewalled network, and we dont want to have network proxy setup.The questions to my precisely understand firewall in commvault:What does it mean that A initiates tunnel connection to B like in 1-way net topology ? Does it mean that established tunnel connection has always open defined tunnel (8403) port on B ?Who initiates connection in 2-way connection ? Can we define it?We need the connection which is initiated from CS to client and created tunnel with opened 8403 port on client. I have just tried all types of  topology setup (1 way - in both directions and 2-way) but in the end always port 8403 is opened on commserve server. Is it by design or I missed something? Is it possible to force tunnel to open 8403 port on client side ? How can I do that ? When we completely block port 8403 on CS than connection cannot be established at all.TIA for your help. 

Hi Expert,We have Commvault B&R system which is deployed on top Openstack contain 1 mainsite and several remote site. The mainsite contains Commserve (Windows 2019), Media Agent (RHEL 8.0) and Virtual Server Agent (RHEL 8.0). Remote site contain Media Agent and Virtual Server Agent. The B&R system backup some VM on top of openstack, and backup result saved on separated storage server.Within next week, we are planning to do delete-create Commserve as part of virtualization activity. There are some question which I want to clarify:1. During commserve delete-create (new deployment), what commserve part is needed to be backup? and is there any pre-activity we should do (such as terminate remote connection from VSA or MA)?2. After new commserve succesfully created, we need to re-integrate remote VSA and MA to new commserve. What procedure should be performed in Commcell console to detect the remote VSA and MA?3. Regarding installed commserve license, can we re-use existing license t

 Question: I have a client that check readiness passes, I can browse to the drives, but its failing to backup.I know in the past a reboot of the client solves this issue, what logs can I look at that tell me the reason for this. Failed to open file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\6344\SysStateColInc.cvf] for output. Check that the file is not in use by another program. The open attempt returned error [The operation completed successfully. (ERROR_SUCCESS.0), First attempt to delete failed, checking attributes for retry attempt, File=[\\?\C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\6344\SysStateColInc.cvf], AccessedBy=[C:\Program Files\Commvault\ContentStore\Base\CLBackup.exe (69372)] (W32.0)].   

Question:How do I view the logs that tell me why there are several failed to backup extent errors   logs File    : clBackupChild.log27357 6add 05/26 01:03:35 1873512 ClBackupFile::BackupExtent(7122) - Failed to backup [/var/log/lastlog/5] as extents. Error=[0xEDA00001:{ClBackupFile::BackupExtent(7114)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::DoExtentBackup(734)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::DoExtentBackup(726)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::PopulateAndSendData(632)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::BackupDataForSparseFile(575)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::ReadAndSendSparseFileData(563)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::ReadAndSendSparseFileData(536)} + {FILEASEXTENTSAPI::CFileExtentBackupWorkerBase::ReadSparseFileFromOffset(417)} + {FILEASEXTENTSAPI::CFileExtentReadFileHandlerUNIX::SeekToOffset(170)/CV.0x1-Failed to seek to offset: 2147483648, error: Invalid argument}]27357 6add 0

Someone having similar issues downloading 11.22 from the console: 11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Failed to download file [CVMedia/11.0.0/BUILD80/SP22_3184510_R871/Windows/BinaryPayload\3949.cab] to [11.0.0\SP22_3184510_R871\Windows\BinaryPayload\3949.cab] with error:[0xEDD00000:{CvCURL::CvProtocolReq::download(460)} + {CvCURL::CvProtocolReq::SendReqest(611)} + {CvCURL::CvProtocolReq::Execute(687)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: [0] Response code from server: [403]}]  ==> forbidden from Commvault cloud webserver.11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Retry the download, round [1]  

We copy data to AWS S3 for long term retention and let it age to glacier after 30 days. In order for this data to be restorable I first have to rehydrate it with a workflow as Commvault only expects to work with S3 storage tier. This works fine for the occasional restores. We are now looking into a larger data removal as part of a cleanup project to reduce AWS glacier storage costs. My questions: If I delete jobs from the Commcell that have aged to glacier, does Commvault have to rehydrate this data back to the S3 tier to be purged from AWS? If so, is this done with the same restoration job Cloud Recall workflow? 

Getting this error, the job results is accessible, the user impersonation is configured correctly.Description: Failed to register job with Job Manager. Please check the job results directory as it is not accessible.worked fine until few days agoany hints? :)

Hello Commvault Community, Today I have a problem with the first full PostgreSQL Client backup.Our client has configured client PostgreSQL ver. 12.5 on the Centos 7 system. The client seems to be correctly configured - the connection to the base is there.The first backup full, unfortunately stops with the pending status and an error:Error Code: [19: 599]Description: Loss of control process PostGresBackup.exe. Possible causes:1. The control process has unexpectedly died. Check crash dump or core file.2. The communication to the control process machine xyz might have gone down due to network errors.3. If the machine xyz is a cluster, it may have failed over.4. The machine xyz may have rebooted. Source: commserve, Process: JobManager After analyzing the logs, I can see that during the time when the error occurred during the backup task, it loops: (screen1-2)-PostGresBackupParent.log8150 1fd6 05/17 13:31:53 422980 DumpFileList() -  DirPath = [/var/lib/pgsql/12/data] : WalDir [/pg_arch]: Cl

getting the following errorError Code: [82:172]Description: Could not connect to the DeDuplication Database process for Store Id [44].Source: sapdrfr7, Process: backint_oracle don’t find the backing oracle processany suggestions? 

Hi all,Although the documentation says otherwise I don't see the "Data Governance" wizard in Command Center under the "Activate" tab.Initially I was thinking about a licensing problem, then I installed a new "Evaluation" environment which should have all the functionalities active for 60 days and even in this case I don't see it.   

We added 2 Windows 2003 VM’s yesterday to a VM subclient, which have not attempted to backup even though they are present and on the backup schedule.Question: do I need to do an additional step to get my Windows 2003 VM’s to backup in Commvault version 11 .22.13    

Hi all, I’m looking more information on 3dfs and object storage. commvault document doesn’t seems to be sufficient on this. Any link or video or article reference will be helpful. 

Hi, I have tried to add a user from my domain to the commvault console and I can’t see it in the list, I can see a lot of other users, but not the specific user I’m looking for.The domain configured correctlyany suggestions?