Commvault Cloud Topics

Hello,after a successful Feature Release upgrade of all CommCell and clients, is it possible to purge the contents of the software cache only related to the old version?I recently upgraded from SP17 to SP21, and I still have:CV_SoftwareCache\CVMedia\11.0.0\SP17_2206210_R682 CV_SoftwareCache\CVMedia\11.0.0\SP21_2957659_R830 Thanks Best Regards

Hello guys, When I try to execute the ./cvpkgadd command on a linux Centos to install a media agent, here is the message I receive :[root@localhost tmp]# cd Unix/[root@localhost Unix]# lsCommvault.app.xml  cvpkgseed  linux-x8664  pkg.xml.description  supportcvpkgadd           detect     pkg.xml      silent_install       version[root@localhost Unix]# ./cvpkgadd Using update installer /tmp/Unix/linux-x8664/LooseUpdates/CU9/linux-glibc2.3-x86_64/installer/newinstall.gz:[root@localhost Unix]#  Any idea ?Thanks !  

Hi everyone! i’m trying to renew my SSL certificates for Web Application, but when I’ve been done all steps and neet to import each signed certificates (only received a CRT and a CA.CRT certificate) which one must be applied for:Root CertificateIntermediate CertificateIssued Server/domain certificate Thanks for your support!BR

I have a CV 9 Linux 2.6.9-101.0.0.0.1.ELsmp client trying to backup to a dedup storage policy, and I get this error message:Error Code: [82:164]Description: Failed to open Deduplication Database (DDB) please check network connectivity.When I disable dedup for that client, the backup runs fine.I have other Linux clients of a similar (albeit, not identical) “vintage” that have no problem deduping to the same storage policy. One difference is that this particular client is behind a firewall, and I’m wondering if this is somehow the issue… although I can’t understand why this would be the case.We’d upgrade this environment if we could, knowing that CV 9 is not supported… but we can’t… so I’m asking this question here.Any help is appreciated. 

Hello,I’ve just installed a client with AD iData agent, pushing it from commcell. Unfortunately the AD backup fails due to no access / wrong user.I added the AD user as normaly done, “domain\user”, in commcell. But looking at the account used for AD backup on the client it looks like “domain\domain\user”. So it seems that commvault adds the domain to that user account.I’ve read the documentation but I can’t find anything on that. Can someone point me to documentation stating that behaviour.BRHenke

Commvault has worked intensively to extend IntelliSnap support to databases running in public clouds over the last V11 Service releases. This means, regardless if your Oracle, DB2, MS SQL Server or SAP HANA database workloads are running on-prem or in AWS or Microsoft Azure you can always enjoy values like low impact backups, snapshot copies, fast recoveries as well as rapid databases cloning.  For this, we leverage is AWS EBS snapshots and Managed Disk snapshots in Microsoft Azure. Support for SAP HANA on Azure Netapp Files has been added with FR 11.22. Some of you might be concerned about the cost of IntelliSnap in the cloud. One or more snaps per database and per day kept for 7 days can quickly generate a good amount of snapshot consumption. Both AWS and Microsoft Azure are billing snapshot consumption on a per GB basis.  Game over?  Not at all! The good news is that with FR 11.21 Commvault has introduced support for incremental snapshots for Microsoft Azure complementing

Hi all,I’m looking for some steer with regards to a disk library and mount paths move between MediaAgents. I may be over-thinking this but just looking for clarification.My client has a MediaAgent which to be decommissioned. The mount paths are volumes presented from the SAN which have also now been presented to the new MediaAgent. (Offline in Disk Mgmt on new MA awaiting action).Is this just as simple as following the Migrate Shared Disk Libraries option in Disk Libraries - Advanced to move the mount paths configuration to the new MediaAgent or are there any gotchas to be aware of?  Normally, I’d just go through a mount path move process but can’t in this case.Thanks in advance.   

I have a CloudLibrariy in Azure configured with three Cool Blobs. (three mount paths). Commvault reports Application Size 30TB and Data on Disk 50TB. In Azure the disks reports to be filled with 12TB. We have verified that WORM is disabled on the volumes in Azure. It seems that Commvault messes up the statistics for some reason. Have anyone seen this before on Azure CloudLibs?   

Is there any hotfix / diag available to address cassandra cluster discovery . We are getting the below error after we have upgrade the nodes to CV11FR22.9  clients running on CV11FR20.37 have no issues

I’m trying to use the CommVault powershell module to work with the API and integrate our backups with monitoring, so that our users will be able to  see monitori ng and backup stats at a glance. Should be easy enough to show jobs, but the powershell  Get-CVJob function is broken. I had some help previously in the forum, and the broken bit was verified and posted to the gitHub powershell for CommVault projects, but I haven’t seen any movement since. Does anybody know how to fix this issue or what kind of timeframe I am working with to get this module fixed? 

Which port need to open among CS, MA and VSAProxy to take Openstack Backup. I want to take FileSystem /DB or VM backup from Openstack Environment.

I currently have a workflow setup to do a weekly backup/restore of some Windows filesystems, which works great.  Is it possible to do the same thing with a Workflow and backup/restore a single Microsoft SQL database (out of place)? I cloned the workflow I have for the Windows files and was trying to modify it for MSSQL.  It looks like I can change the agent type to MSSQL and even set an instance name.  However, I’m not sure how to define a specific database.  As I’m typing, I just thought of maybe a possible solution?  Maybe I need to create a new backup set with the database(s) I want to test? Any recommendations on the best way to automate these backups/restores?

Hello,My commvault is over capacity(license), and i need to release space.i already checked the retention of all backups and it´s ok, and SP and schedule is ok.i run the data verification to check what backup data i can remove and release space.The license reset has already been done 6x.Does anyone have any help?  

We currently have a ‘dual-site’ scenario - each with 2 media agents attached to a Dell/EMC ME4084 disk library.  Commvault is configured with a CommCell in each site - with failover enabled.  Backup images are secured in each local site and then a secondary copy replicated to the alternate site.As I am sure is common - the questions are being raised around immutable backups in this CV environmentI have seen documentation regarding immutability of cloud based backups, and discussions of WORM technology - but am unsure as to what applies to us here with our CommVault / disk library configuration.V11 SP20Any input appreciated…..

Calling all experts! Jobs ares sitting in the Job controller waiting with Error Code 19:1131 “Waiting for the services on the client [...] to come online”.  As best as I can tell, the services are running. 

Hi,i have updated my commcell from 11.20.17 to hotfix pack 36.When i look to the clients i see:Product Version 11.20.17 and Status Up to Date.Why? Is it not necessary to update the clients?RegardsDennis

Sharing this information Proactively.Issue:After upgrading to 11.20 or higher, NFS Mount Paths show offline in the Comcell GUI with the error "The mount path is marked offline due to nfs local_lock option set in mount options"CVMA.log on the Media Agent will show:102415 1901f 01/13 19:06:53 ### WORKER [96/0/0 ] :CVMAMagneticWorker.cpp:6992: Marking mount path \[<mount path>] mounted on dir \[/commvault\_fas\-syd\] offline due to mount options [rw,relatime,vers=3,rsize=65536,wsize=65536,namlen=255,hard,nolock,proto=tcp,timeo=600,retrans=2,sec=sys,mountaddr=170.65.110.200,mountvers=3,mountport=635,mountproto=tcp,local_lock=all,addr=<IP Address>]Cause:Checking the NFS mount options by running mount -v will reveal the path is not set to "local_lock=none":

Hi There! I have Vmware vm backed up on-premises and auxiliary copy to Azure cloud library. When I try recovery a VMs that I supposed already transferred data to azure, I’m able to see bandwidth on firewall ports increase. So I think this scenario report a local data recovery to azure.I’d like to recovery data that already on azure cloud ( that was transfer by auxiliary copy). Someone could hep me with this steps?Thanks!

IHAC who currently has their Commserve on v11 SP13 and a number of other components on SP11. They are aware that some of their MediaAgents which are running Win 2k8 R2 are unsupported if they try to upgrade beyond SP11 but they are asking whether they can upgrade the Commserve and some of the other (supported) MediaAgents to a newer SP. Table attached shows components and versions. Please advise.

I’ve been trying to figure out what my costs would be if I discontinued my off-site backup service (they physically come and take the tapes to an off-site location) and moved to S3 Glacier Deep Archive.We maintain on-premise backups as well, and in the past 20 years, we’ve never had to do a restore from off-site tapes -- so I’m definitely not concerned at all for that “100 year” event.The pricing of GDA is straightforward.. data lives (or, is billed) at a minimum of 6 months at $1/TB, but then there are also costs for PUTs and GETs (currently $0.05 per 1000).  I’m very unsure how many requests I would consume per month when uploading data to the cloud.Trying to sell my boss on this.. but need an idea of how GETs/PUTs work in Commvault.

Hi,Doing some testing around mysql protection. Do we have an option to backup whole mysql instance using xtrabackup. Default configuration do :for all discovered databases; do xtrybackup ...[]  --databases dbname; doneIt would be nice to have an option to protect whole instance at once. In case of lots of databases under instance iterating by each database can be time consuming. Thanks. 

Hi, I am looking for a possibility to export the file list of a browse. A Customer want to know the content of the backup with a listing of all files. The Backup was made with the NDMP Agent. Maybe someone has a solution for me. Kind regardsFlorian

Hi Team,I have a query . If a storage library has 8 mount paths , all configured from different media agents and shared with each other . Should we create DDB partition on all 8 media agents or only on 1 media agent ?What will help to increase performance of backup jobs  , DDB is hosted only on 1 media agent or distributed across multiple media agents ? I am thinking that if DDB is hosted only on 1 MA backup job has to look only on 1 MA everytime for duplicate blocks and signatures , if the DDB is distributed wouldn't it make the backup job slower as the backup job will check for duplicate blocks and signatures across multiple configured DDB partitions .Let me know if my understanding is incorrect ?

Hi All.I configured file archiving with the required configuration. Windows 2016 Server with local disk where all the files reside.Archiving and stubbing is working as expected. I am also able to restore the file as data out of place to the same or different server.However when trying to recall the file by double clicking the Explorer Windows hangs up. The recall doesn't progress. The Persistent Recovery job start but there is no progress.I have added the below Additional Settings on the client which is also the Media Server.GXHSMRECALL_ENABLE_EARLY_DRIVER_NOTIFICATIONStageRecallsGXHSM_RESTUB_ENABLEDThe server has Symantec Endpoint Protection 14.x installed. The Security team has confirmed that all the settings contained in "Symantec® Endpoint Security v14xAV Settings for Windows File Archiver" is configured. I have requested to have the AV temporarily disabled to test but are yet to receive feedback.I have restarted the ser

What is the benefit to use intellisnap on a Netapp storage VS use VSA VM and ask Vcenter to make snapshot on each VM and mount the vmdk on VM proxy to make the backup (hot add).It’s not clear for me thanks.