Commvault Cloud Topics

I’m deploying a 2 node grid pair (local storage shared using dataserver IP), these servers also have the virtual server agent deployed and are both defined in the pseudo client.When I take node 1 offline (which is the top node in the VSA Proxy order)  simulate a failure the VSA backups go to a waiting state with “14:201” Index from previous job was not found on MediaAgent, When I take node 2 offline the MediaAgent resources failover as you’d expectThe current VMware pseudo client is V1 indexing, if I create a new pseudo client and upgrade it to V2 indexing will this resolve the issue and allow jobs to continue to run if the primary VSA proxy/MediaAgent is offline?Also, I know that you need to disable the existing pseudo client, create a new one, run the workflows to update / import configs, but can I get away with just creating a new pseudo client and running the upgrade to v2 workflow (i’ll happily re-create the configuration) and leaving the

That’s it.  I see that I’m at the limit of indexed items for a single node, and our indexed material continues to grow.  Email in this case, but my file indexer will be full on it’s first node within the next few months.How do I add another node?

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

Recently I was on a call with a prospect that had an RFP for a solution that would copy PSTs to a central location so they could be backed up.While Commvault could backup the PSTs files, the major issue with this is that PSTs were actively being used by end users. This means Outlook would have the PSTs open, thus locked to a basic file copies and even if we used the VSS support to get snapshot of them they would not be in a consistent state in some cases. Therefore, this would lead to backing up corrupted PST files. Furthermore, if a user had a say 2GB PST today and they added a single email to it, the entire PST would need to be copied\backed up again. With Commvault we would dedupe the data before going to the ContentStore but with other backup or file copy solution this would lead to possible exponential growth. PSTs are also not supported on network shares, mainly because if there is a network interruption they can easily lead to corrupted PSTs. PSTs also cannot be search

Hi, how can I check if my backups/subclients are up to speed with retention ? If I have reached the established retention and the data is starting to expire ?Days and cycles that a client lacks to meet the policyThanks 

We do automatic rollouts of Active Directory in Azure for our Customers with Ansible.We want to install the AD iData Agent with the Unattend Package and Custom “install.xml” File.These we are already doing successful for MA, Proxy and Restore Agent.If you do Unattend AD Installation in the XML is PW for AD Agent needed. But it is expected a hash, but i cannot find what hash (for the PW) the Installer expect. Normal PW is not working and sha-256 hash of PW is not working, too.This is the line in XML:<activeDirectory>               <userAccount password="3820c5c6992b6774aced93ecd88e04e35b4398d99e3f0a7d8"          domainName="q1xyz.local" userName="svc-adbackup" /></activeDirectory>So it would be important to know with what the setup when you create the package the PW encryptes, because during automatic rollout we get it from

Dear all, we currently see the ORA-01031 “Insufficient privileges” error in the Oracle alertlog when running an intellisnap backup of a RAC database. The comands to run are alter database begin backupALTER DATABASE BACKUP CONTROLFILE TO '+DGDATA/backup.ctl.galaxy’ REUSEalter database end backup Each command results in an ORA-01031. User used to backup has SYSBACKUP privileges. Any ideas to solve this issue are welcome! Thanks,Christoph

Hello, Is there any detailed documentation on how to put antivirus exclusion for commvault 11.22.13 for :We use Symantec endpoint protectionCommservesMedia agent on WindowsMedia agent on Linux 

Hi guysI got the following question about one my physical windows media agents because I'm always running out of disk space. and i see that my media agent has an assigned role “storage mediaAgent”.When i scan my disk i saw that under the path C:\ProgramFiles\Commvault\ContentStore\IndexCache\CvIdxDB. i got a huge amounts of folders occupying about 115 GB of my disk. and under the path   C:\Program Files\Commvault\ContentStore\IndexCache\CvIdxLogs has about 91 GB, this two folder consume about half of my disk1- I wanna know if this two folders can be pruned or compress?  

 Welcome to Commvault and the Commvault Community You’re here! We’re happy you’ve joined us!Welcome to the Commvault Community and to our “Getting Started” orientation. If you’re a new customer or partner, or a new end user getting up to speed on Commvault, you’re in the right place. You’ll find helpful suggestions here about how to get started with Commvault, resources available to you, and how to learn the basics of our software. If you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. For help navigating and posting to this Community, check out our Community Guides and how-to articles. What’s next? We’ll walk you through 

As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call. Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question about navigating Commvault.  Need more? Explore our Training offerings here, including formal coursework and certifications and on-demand learning library. If you need additional services, our Professional Services teams have got you. Find about more about the available servic

Note: This article is currently being updated to reflect the newest course and video links. Please check back soon for the revised version, and we’re including general links to current Readiverse Academy resources below for now.  Learn more about and get access to all of our on-demand videos and formal training and certifications. Start here:  You can also browse a wide range of on-demand learning videos in our “How To with Commvault” YouTube playlist. Topics covered include downloading and installing Commvault software, installing Media Agent

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help. We also have a great portfolio of resources that may expedite getting the info or solution you need - or are just great to bookmark. Here are the main resources that you need to know about as you get started with Commvault:Customer Support Portal. This is your hub for support cases as well as maintenance and security advisories specific to your environment. Set up your account and update your contact details. And make sure to set your preferred hours. If you have an issue the Community didn’t already have an answer for, you can create a case here. You can also check in on or add updates to existing cases.   Readiverse Academy - education courses, snack-size training, and certificat

As you work through these onboarding steps, you should have everything you need to get started with Commvault. Ask any questions here (for self-hosted software) or here (for as-a-Service).  Let’s do a quick recap of the key steps to make sure you’re all set:Set up your Commvault Support Portal access for checking in on cases, security updates, and more.  Explore our Training and certification courses, including on-demand learning library.  Review the checklists to

Hi,Do we can able to backup of ESXi host? Or any recommendation also appreciated. Thanks,Mani

Our security team enabled some more login and found the below request. I think it’s a legit request from our commcell, but I’m not able to find any logfiles where I can see the requests.Does anyone know in what log file I can look for them? //Henke

We have some trouble with paths to a Synology nas going offline.Currently we have the DNS name in the path. I’d like to change that to referring the IP address instead. I’m pretty sure I can do it without any issues but better safe then sorry. Anyone see any risks of changing the \\DNSname to \\IPaddress for the path(s)? //Henke 

Hi,We have a little discussion going on if transaction log backups are non-dedup by default despite the StoragePolicyCopy has deduplication enabled.Or do we need to configure a non dedup storage policy for this?In my believe a Log Storage Policy is there for other retention times and copies. The backup type decides if the data must be dedupped or not.Can someone clarify for me?Kind regards,Danny

Running v11SP20.40.  We’re having a ton of occurrences in the last 3 weeks of this error across multiple environments:[The SDT data transfer was terminated on a request from the Job Manager.]I work in a MSP environment with the CS in one datacenter and the MAs spread out around the country.  We have a minimum of 10GB on our datacenter links from MA-MA and MA-CS.  I’m curious if anyone has seen this and has any resolution or troubleshooting steps.Thanks!

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeCom

Hello all, First off a disclaimer - I work as a TAM for Commvault…Over the last year or so I have started to get more questions from my customers about using APIs to help automate common tasks or far more complex integrations.I am just wondering if you are doing the same yourself and curious to see how you are finding it and if you have any questions or feedback that could be useful for others in the community to learn from.

We converted from Intellisnap to CommVault for support. We have been using the Storage Policy Snapshot Copy of type Mirror to selectively copy from Vault volumes to snap mirror volumes at an offsite NetApp storage cluster. We were told that Mirror Snapshot Copies were no longer supported in future service packs.We’ve had issues where the Mirror became stale or broken.  My boss, a NetApp guru ripped out the snapshot mirror storage policy and created snap mirrors by hand.  But he’s retiring and we are trying to get back to a more automated and monitored CommVault managed process. Does anyone have familiarity and can explain what CommVault convention is being used to provide some sort of DR capability from Vault to a Snap Mirror located on an offsite NetApp cluster in the current service packs?

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/s

Can we use the Shared disk to create the DDB on Linux machines 

Hi guys,  I'm having a customer who is actually using Standard MA with Commvault to back up to copy 1 to disk (PureFlash with NVMe Drives), copy 2 (and other PureFlash) and a copy 3 to Tape around 350 TB per week to send to tapes (LTO7) 4 tape drives (weekly Full) at a sustain throughput of 700 GB/Hour per drive (4 drive in parallel). We are looking to replace both MA with two HyperScaleX clusters.  The questions are ! How we need to configure the HyperScaleX (reference architecture) to sustain the weekly tape creation of 350 TB per week with the same throughput knowing that we are going to use NearLine SAS in the HyperscaleX Cluster !  Or ca we use SSD for the Storage Pool drive in a HyperScaleX.