Commvault Cloud Topics

Hello Everyone, Newbie alert.Please correct me if I understand this right. Subclients enabled with Intellisnap backups using NetApp array integration will go like this - A job will be triggered and a VMware and NetApp snapshot will be taken and the snap backup job will finish. Then the backup copy operation will trigger which will mount the datastore to the proxy VM through the proxy ESXI (we have NFS datastores and our proxies are running as VMs). The VMDKs will be copied to the library through this operation and it will finish. Now we have installed a new NetApp array and the team is continuously relocating the VMs to the new datastores round the clock. Now our snapbackups are completing but when we are triggering the backup copy operation, that is failing with “Unknown VMInfo error ”. After marking the Job as do not copy and running the snap backup again, we are able to successfully complete the backup copy.  What would be the best approach to make sure that our backup copy operatio

Hi,Since few weeks two media agents get very high load during SIDBPrune. Media agent and all lib paths went offline. OS get load above 70 because number of concurrent operation to disk array. What i found in SIDBPrune.log :59123 e6f3 03/08 17:38:05 ### PRNCTLR GetThreadPoolSize:4140 Found [80] processor cores. Setting pruning thread pool size to [80] for [Disk] media.DedupPrunerThreadPoolSizeDisk registry need to limit threads and fix the issue.  Does anyone know what is behind that? Setting thread pool to number of CPU for background task like prunning probably isn't good idea. For sure for media agent with high number of CPU and SATA array attached to it.  Thanks. 

Hello,We have a Commvault server Simpana 11, and old Tape library IBM and new Tape library HPE. We stopped the previous storage policy on old Tape library, and we created new ones on the new Tape library.We noticed on the old tapes on the old Tape library how Index Backups are done.Can we exclude from the Schedule Policy System created for Index backup on old tapes?Best regards,Elizabeta  

Originally backing up a server using the File Server agent in the guest OS of the VM however decided to change and backup as a virtual machine.The server plan has been removed from the file server subclient however I would like to remove the software from the client (mainly to prevent it from showing in the server list needing software to be updated every time there is an FR or MR upgrade) but retain the backups previously taken by the file server agent until they age as per the retention applied.  How can I do this ensuring the backups are retained? Thanks in advance.   

Hello,On a fresh installed LAB, I am trying to test my failover I have followed this r good detailed procedure.https://documentation.commvault.com/commvault/v11/article?p=102845.htm I got an error message in the job controller when the cv failover logshipping start.Error Code: [30:436] Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user must be a member of the SYSADMIN SQL server role. Source: commserve, Process: JobManager  which user should have the sysadmin rights ?on the SQL management studio,sqladmin_cv has sysadmin role and sqlexec_cv has only public  Thanks !

Hello All;I have question about add new partition to DDB. I have CV 11.20.36. I can add to one of GDP (VM, Files, DB) but thi is added to only one of this, not to whole DDB. What is ther propley way to add this partition to DDB?  I can't add the same path to more that one of this partition.  Best Regards;Pawel

Hello,I do notice that when I remove my shared folder from CV Console, on my computer its still visible but empty. Is there any cache that we should erase or its some bug on it.

Hi everyone, At the moment I have 2 seperate CommCells where file servers exist that are heavily archived (10+ TB). The customers want to migrate to new file servers so they want to restore all stubs on the new servers. This is however not working.We cannot get the files to restore as stubs on either a different destination server or on the same server even though they are stubbed on the current file servers.We used the following documentation: Migrating StubsWe have not used Robocopy or the GXHSM tool as they are not recommended according to documentation. Our experience with the GXHSM tool is also that it is not always stable.We tested this on our test environment and were able to restore the files as stubs. What was noticeable is that all files in a browse screen show as stub while in the customer environments the files are shown as file. This could explain why we get these results but I don’t know why data shows up like it is.Test environment is at 11.20.32Customer environments are

this is a wired issue wherein the guest file and folder recovery of VMs from tape is causing the backups to go in a pending state. Case is with Commvault supportthis is the second instance of a different customer 

Hi Everyone,Is there a way to set maximum concurrent restores per replication group/VSA proxy for LiveSync for VMware? Running re-sync of all VMs at the same can be problematic.Thanks!

Anyone know if this will work and be supported?It’s not listed as a supported platform for Intellisnap in the 11.22 documentation at https://documentation.commvault.com/11.22/essential/106164_supported_arrays_and_agents.html but does get a mention as generically supported for NDMP.Thank You

I tried out the exception rule in Schedules for the first time, on an Intellisnap backup.I created a Policy with IntelliSnap Full, SQL Integrity check and backup copy job first SUN of month.Then I created one with Intellisnap Full Mon-Sun with exception on first sunday.When I looked it seems that the schedule didn't run at all on the first sunday.The exception was applied only once to the one MON-SUN. The exception should only be for that schedule I guess?Or did I get this backwards. //Henke  

(split from a previous thread)Thanks Mike I figured not possible as needing to chop that chain (first inc after sync synchronises etc).We’ll ned to keep the incs for the required retention and see if we can get synthetics running properly. Job summary only shows incs so no reasons for synth not running. However, what I see in job history for client is the synth schedule does kick in and runs its incremental (before) backup but then no synthetic full gets run.

Hello, I am trying to install a file system agent in a Linux machine via answer file but after the installation is successfull, the client hostname on Commvault is the default of the machine and not the one i put on the xml. <clientEntity clientName='vm1"' hostName='vm1.bck.mngt.local"' /> I want it to appear with the domain .bck.mngt.local but instead appears with the machine default domain. Can anyone help?Thank you.

 Hello everyone, We try to make it easier for our users to use the Edge Drive functionality so that they have easier access to their documents even when they work from home because of COVID19. We want to allow them to use the Edge Drive uploader tool, because we have internally banned the use of some cloud solutions (Dropbox, OneDrive, etc)Since I understand that turning on Edge for clients means that these folders are backed up, I want to ask for advice, to make it easier for everyone, without burdening the backup itself from the other side. If I tell users that they use folders for Edge Drive) that they normally have set to be saved (for example My documents) will this mean that they are saved twice in the backup. What do you recommend, that the backup from the EDGE drive may be disabled, but then we risk if someone chooses a different folder that it will not be saved in case of a failure.Thank you

Hi there!I am trying to build a SQL query to get a list of ‘VM Job ID’, ‘VM Name’ and ‘Status’ based on subclient Job ID (VMware VSA V2). Any idea how to accomplish that? Which tables should be used to link subclient Job ID with VM Job IDs?Any help would be appreciated.Thanks!

Hight endpoint CPU utilization while backup

Hello,I am currently working on a dedicated workflow to split the content of multiple subclients to have subclients with the same size.  To do that, I would like to perform a “Browse & Restore” on the backup set using API call to retrieve all the volume size and perform my distribution.I’ve tried to find something like GET /Subclient/{{id}}/Browse?path=%5C call for backup sets but I found nothing.I tried to perform a GET /Subclient/{{id}}/Browse?path=%5C but the returned status code is 400. Maybe you will be able to give me a workaround or inform me about hidden API calls? Thank you in advance for your answers.

Dear Team,Does anyone have experience with storeOnce ?I plan to deploy Commvault Solution with HPE Store Catalyst2 datacenters2 HPE Store on each DCWorkload to backup are :VMware, Oracle DB, SQL, SAP/HanaI have no experience with HPE StoreOnceI plan to create on each store1 Store for VMware1 Store for SQL1 Store for SQLTransaction logs1 Store for Oracle1 Store for Oracle transaction logsI can’t use dedup or compression as it is handled by the StoreOnce.I will create A primary copy on the local corresponding store for each WorkloadI will create a secondary copy to the remote correspnding store  Stores(disk libraries) are share between MA1 and MA11 for non secure zoneStores(disk libraries) are share between MA2 and MA22 for secure zoneIf a Media agent fail in one Site, the other one continue the backup.attached a diagram of the architectureIs it the right way ?also, for databases, is it mandatory to have a dedicated store for Transaction Logs ? Thanks for your help ! 

Hi, is there a way to upgrade/migrate from the Classic OneDrive and Sharepoint Implemenation to the new one in FR22? GreetingsFlorian

Hi All,We have daily incr and monthly synthetic full backup but i got restore request to restore the entire data please let me know how can restore all the data,  shall i restore latest sythetic full and then incr or shall i restore or shall i restore Base full backup and latest incr backup, i tired both but user asking all data not restored

We recently noticed that during our Domain Controller / Active Directory agent installed during the backup we get a scom alert that says “AD Replication Monitoring : The following DCs have clocks which are set in the future.  This can cause replication errors in Active Directory and prevents the 'AD Replication Monitoring' script from detecting replication errors. It happens on our primary Domain Controller and it affects our other two servers. I have the VSA backing up the VM and a separate schedule that backs up the AD portion. I don’t see any alerts or failures in the job history, any thoughts?If I remove the primary NTP / AD server from the backup schedule the error is not generated so I’m thinking maybe contention / overlap with the VSA and AD client? 

For some reason we have some tenants’ clients (VSA and File system) that have not been running synthetic full (set for weekly and part of plans).Is there a way we can create retrospective synthetic backups? We need to retain monthly backups for 1 year. Currently, we have the initial full and lots of incremental backup which of course won’t age until cycles/days are complete.

Hello, Our Customer has PostgreSQL systems. We are backing up some of these systems with block-level. I started seeing errors in incoming reports;Error Code: [80:123]Description: Snap Job [<Job ID>], Storage Policy [<Policy Name>] is skipped for backup copy as the job is not picked.Source: <commserve>, Process: JobManager We have a storage policy with snapshot copy and spool copy is enabled. In Job Selection Rule all backups selected. I couldn't find anything useful in the logs. Can anyone help me with this? Commvault Version: 11.20.27Commserve is a virtual machine Server 2019 installed.Media Agent is a physical machine Server 2019 installed.PostgreSQL installed on RedHat 7.7 and PostgreSQL version is 12.4.

Hello, I am not sure if my commserve DR is configured correctly on my lab.Is anyone can check if the config is correct please floating commserve alias is commserve.lab.localattached screen capture of cs01 and cs02 process manager Thank you !