Commvault Cloud Topics

Hello All, For the past 2 weeks, we have been experiencing the following issues.All IntelliSnap operations are extremely slow.This affects VMware, Volume Snapshot and Exchange.We use IntelliSnap for this and have NetApp storage behind it. Globally, the behavior is the same everywhere. Locations with OnTap 9.15 and also OnTap 9.11. Not only individual locations are affected, but all of them.Even sites with their own physical media agents.In other words, the error occurs everywhere. We have tried everything. The Commserv is not overloaded. It has 4 socks and 16 cores.128GB RAM. The SQL database is also not busy or extremely overloaded.What steps did I take:- Moved Commserv to another VMware cluster.- DB Maintenance- Installed SQL and Windows updates.Started a job, same phenomenon.Our network team has carried out all kinds of performance tests. No

I would like to know if there are ways to restrict restoration user permission from AUX copies and only allow the restores from the Primary copy. 

Azure Data Studio is currently installed on all of our CommServe / Standby CommServe instances, likely as part of the SQL Management Studio installation. While I can see reference to Azure Data Studio within the “Third Party Applications Installed by the Commvault Installer” page, I haven’t found anything to suggest it is actually required. Can it just be uninstalled?

Hi All,We are using the File Agent on our Windows File servers to archive data, to free up disk space, so that it leaves a stub behind to allow the users to open the file if they need to. Over time due to mergers and acquisitions the client may have changed so we now have data archived under a number of clients. This means that when we need to restore and rehydrate the data back to the current client or perform an out of place restore to another client we have to:Restore the stub files from the backupset. Run the gxhsmutility against the stub files to create a mapfile. This creates a map file with each subclient ID number. Run a restore from each of the corresponding archiveset subclient IDs of the original clients that the data was archived under.We are finding that when we have to recover a large amount of data which has been archived the mapfile can be very large and using the mapfile crashes the Commvault software. After raising

Is there a way to register clients from the console that are on the other side of a gateway and have no direct access to the Commserver? We are planning to install decoupled packages before a migration and thoguht would be easier for use to be able to add the clients vs having to log into the 100s of servers to run the “simcallwrapper.exe” command on each server. 

Sql always on Admin can no longer see incremental backup in SQL management studio, only see full backups Are there any special settings?   

if i put the file system archive the for 60 days , how does commvault retention works ? is it like what ever file deleted from the fileserver will be kept for 60 days or whatever it archived will be kept for 60 days 

Hi Vaulters, We recently installed CommServe version 11.36.6 on Linux (Rocky) and configured our libraries. However, we noticed that the CommServe DR backup is not running automatically with its default schedule (Daily at 10:00 AM). In previous versions, we were able to adjust this through the CommServe DR storage policy and its default schedule policy in the CommCell Console.Since version 11.36 only provides access to the Command Center, we can’t check the CommServe DR storage policy or locate the default schedule. This has left us a bit stuck.From the screenshot below, you can see there’s no option to view the schedule or the CommServe DR storage policy. Even through the CLI, we confirmed that the storage policy and schedule exist.Any tips on correctly configuring the CS DR backup to run with its defaul

i am trying install the package directly on the cliient , after giving the commserv name or ip it says connection failed   8400 anf 8403 is open , i can telnet to commserv from the machine  only these ports are allowed  below are the installation logs   6576  14    02/10 13:30:58 ### ### ### - Firewall daemon initialized. Client Ports recieved: nClientPort4=49833, nClientPort6=49836.6576  14    02/10 13:30:58 ### ### ### - Firewall daemon started.6576  14    02/10 13:30:58 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=49833, nPort6=49836, szInstallConfigFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfigInstall.txt, szConfigFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt, szConfigLocalFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfigLocal.tx

helloWe have a dag and we backup it using the exchange database agent.when i try to do mailbox restore and i try to browse the mailboxes i cant see all of them, and if i try to do in place restore to the one that doesnt show up it fails and says it cant find the mailbox.

Dear All, I would like to see your kind advice on the CV cloud storage issues. With CV cloud no longer offer unlimited data storage, how do you manage the storage size? Currently  i have 29 TB of data (365 email, sharepoint, onedrive, where 80% of the storage used is from 365 email). The above is 3 years plus of data, my current retention policies is unlimited. Max that i can set is 7 years due to business requirement for certain group of users. Other users i can set a shorter retention policy. But CV cloud doesn’t allow setting different retention policy for different group of user.How do you all Manage the backup size Store your backup, do you use other storage for your CV cloud?  

Configuring a schedule policy that follows;INC - everyday (except the 15th)Synthetic Full on the 15th with Run Incremental Before SF The issue I am seeing is that, first when I initially create the schedule policy, I can actually see the option to run INC before SF and I select it as desired. When I got back to review my settings, the “Run Incremental Backup” is not selected anymore and its grayed out preventing me from selecting it. AM I missing something here?This is for File System *Windows and Linux and CS Version 11.32.76Thanks

I ran an rman validate for an standalone instance to verify aux copy. Where in the rman log it specifies that I select an aux copy instead of the primary copy? Rman Script:[run {allocate channel ch1 type 'sbt_tape'PARMS="SBT_LIBRARY=/u02/commvault/Base/libobk.so, BLKSIZE=1048576 ENV=(CV_mmsApiVsn=2,ThreadCommandLine= -cn docemgcdacs01 -cs docapgalaxy)"TRACE 0;send " -jm 131082 -a 2:-1 -cl 72 -ins 74 -at 22 -j 771848 -jt 771848:2:1:0:0:27868 -rcp 3 -ms 2 -p 1 -oscAppId 401  -useCvNwSrv";restore  controlfile  from 'c-3165165137-20250204-02'  validate;}exit;]Rman Log:[Recovery Manager: Release 19.0.0.0.0 - Production on Tue Feb 4 13:59:06 2025Version 19.25.0.0.0Copyright (c) 1982, 2019, Oracle and/or its affiliates.  All rights reserved.RMAN> connect target *connected to target database: EMGCDB (DBID=3165165137)using target database control file instead of recovery catalog

We recently upgraded to 11.36 and quite a few workflows are now having issues. One thing I noticed is that embedded XML is not being properly evaluated it when I look at in in the debugger. I have the instance properties stored in a map and in the XML I extract the properties, which I assume should be evaluated at runtime. <?xml version="1.0" encoding="UTF-8"?><App_UpdateInstancePropertiesRequest> <association> <entity> <instanceId>java:{workflow.getVariable("instanceProp").get("instanceId")}</instanceId> </entity> </association> <instanceProperties> <instance> <instanceId>java:{workflow.getVariable("instanceProp").get("instanceId")}</instanceId> </instance> <oracleInstance> <useCatalogConnect>true</useCatalogConnect> <

Hi, could you please help me with this? We are using the following workflow already preconfigured in Commvault: Demo - Client Group Policy. We need to automatically change the Storage Policy of the SQL Job on a daily basis to meet the copy requirements. The only customization we need is to modify the workflow so that it changes the Storage Policy on all SQL instances and not just the first instance. I really appreciate your support! ​@Mike Struening  @chrisknows can you help me please? 🙏🏻😳

Hi, I have some clients that failed in the synthetic full backup.I’m getting the following error, incremental and full backups work as expectedError Code: [23:90]Description: Failed to open or read at least one item.Source: ilrtmcvma01, Process: SynthFullany suggestions?

We have many branch offices with auxcopy jobs running regularly onto a local standalone tape drive.As we don’t know exactly when someone is swapping the tape on site, the schedule runs continous every two hours.This results in many jobs in waiting state with “Media is already assigned” messages which also appear in our Event reporting for these jobs every 5 minutes.Besides the reporting I got told (and also verified) that the drive constantly ejects the tape and pulling it back every 5 minutes in which results in additional wear. I was wondering if there is some option to just stop the job if there is a full tape already detected in the drive.I tried out some options like “Do not attempt to load ejected media” or “check for media change in drive every X minutes” but nothing seems to impact this behaviour. Is there something I am overlooking here?

Hello We are using Exchange Mailbox archiving with +10 year retention. For a couple of years we have been using Content Indexing for these jobs, but it’s not needed any more. We have disabled CI and it’s valid for next archiving jobs, but how to clean up previous Content Indexing entries (without deleting archiving jobs)? We would like just to free up space on CI disks as it’s not required any more. As far as I know this procedure - https://documentation.commvault.com/11.20/deleting_content_index_of_specific_backup_job.html - points to Indexing V1 and we don’t have such option in our job history menu. Kind regards,Maciek

Hello everyone,I am currently facing challenges while attempting to restore the CommServe database on a new host following the Disaster Recovery procedures outlined in Commvault's documentation. Below are the details of my setup, the steps I followed, and the errors encountered during the process.Context:Commvault Version: 11.28 Operating System: Windows Server 2012 R2 Source Server: Original CommServe is no longer functional. Target Server: New host configured to take over as the production CommServe.  Target Operation Systeme : Windows Server 2019 SQL Instance: azur1-mybackupservertarget\Commvault

Hi Team,I have an interesting scenario.After a lot of persuasion, one of our customers is considering a retention-reduction on non-critical data.But they have asked me if I can work out how much disk space may be returned by this process.The data is deduplicated. So the question I have:-Does anyone know of a report which can show disk space returned for deduplicated data?This might not be as straightforward as it sounds, since I will need to work with 20 or 30 clients, delete data that is over than a few months old but somehow collect details on expected space-savings, or disk-space to be returned.it would be interesting to hear if anyone else has had a similar scenario and how you managed to obtain the figures (if this is actually possible).Thanks

HelloWe are using exchange database agent to backup the dag.We have the next setting enabled:"Optimize for message level recovery".Now when we try to restore messages it only gives us an option to restore as a pst file. Is there a way to restore directly to the mailbox?

Hi, We are on 11.32.59. We have DDB configured on storage pool with storage as netapp storage grid. We have maximum storage policies with 30 days retention and one storage policy with one year retention.All using the same storage pool..We are planning to enable the WORM storage lock.What is Impact of WORM storage lock on storage growth?I read in the 11.28 BOL that the seal frequency will be set same as Max retention and WORM lock is set to (retention days+seal freq) days.https://documentation.commvault.com/2022e/expert/configuring_worm_storage_mode_on_cloud_storage.htmlWe are trying to understand approximate storage growth on existing library.Can any one please advise.

Sorry but the circular looping and vagueness of this topic has be a bit baffled as to the instruction on this page which says “ Create a dedicated, non deduplicated storage policy for the LiveSync operation. Create the storage policy using a MediaAgent available in the standby site. “. Then on this page “ A Commvault created default server plan for CommServe LiveSync uses a non-deduplication storage and a worm copy. To use a server plan other than the default, ensure that you are using a non-deduplication storage. “Well, I have installed the second instance on the primary and both instances on the standby but where does this “dedicated” SP come into play?Wha

hi guys, i just deploy a hyperscale with :2 x1gbe - bond1- management network2 x 10 gbe - bond2 - data protection network 2 x 10 gbe - bond3 - storage network the customer configured the data protection network on the esxi nodes like - commvault-backup network (kernel adapters) the commserve runnning on the pre-installed (ova) appliance on the Management Network and we deployed a linux access node (ova) on vsphere infra and configure the eth0 on the Management Network, but all backups now run maximum like on 1gbe network. What is best practices  ? deploy access node on the data-protection network ? (im using hotadd) or add secondary adapter to linux access node?  thank you