Commvault Cloud Topics

I want to import a tool that I have downloaded from commvault store, can anyone tell me how to import this tool from commserv

I am trying to add an additional web server for our Commvault environment. Would like to have some information on the chronological order on how it is done as the document from the Commvault website appears scattered everywhere. THe install information itself is not difficultThe question I have is more of how to connect the additional web server to the Commserve so reports can be generate of it.  Or how you can enable it so Command centre can work.  The new web server and the existing Commserver has windows firewall enabled both ends  so would be interested what ports ( inbound and outbound) needs to be opened.

We have some clientes on worm storage policy. Those clients have been shut down. we do not need that clients and their backup anymore. How can I delete them from Commvaut?I I tried manuel deletion, I tried to mark backup job as bad , and I tried to delete via RetireClients worfklow but IT did not work.we need to delete all those clients and their jobs from commvault 

Hi,For one of our customer we are setting up passive Commserve. During installation of failover instance 002 we are getting below error. please help me on same. 8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000  1     02/17 15:48:38 ### ### ### - Showin

Hi,we are setting up new passive setup for one of our customer. during installation of failover instance we are getting below.8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000  1     02/17 15:48:38 ### ### ### - Showing dialog : SIMInstallRequirementChe

Hi,New install with 3 x Hyperscale X nodes in this config.Cisco UCSC240M6 and Cisco UCS VIC 15427 The VIC 15427 configured as physical nic mode which creates 4 x vNics om the server.Links are up ( after turning off FEC)  and Bond created with LACP.All looks good from the network side  but we cannot reach anythine else on the network, not even default gateway.Analysing the switch traffic the ping request gets to the gateway and reply is sent back to the server but the packet is not picked up.Anyone with this configuration that have had similar problems?  And if so possible solution?/ G

Hello. I was wondering if anyone has run non Intellisnap backups and had any issues.And if you have run both, what are the drawbacks/advantages when compared to each other such as consistency, speed, impact on vm’s, etc.

Hi all. After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors: “Snapshot creation is disabled on [Server name] by [].”   Snapshot creation is not disabled for the server, and when backup is re-run everything is working. Have anyone else seen this behavior? Regards-Anders 

hi Community,  i’m trying to refresh my MediaAgent by installing a new physical RHEL 8 server.I followed the procedure described here:https://documentation.commvault.com/11.26/expert/149337_migrating_to_new_mediaagent_using_replace_mediaagent_app.htmlbut the job “Move Mount Path” failed with message “Failure Reason:[File Read error happened on source MediaAgent, this could be due to some other process is accessing the file. Please resume the job after some time.]”I’m sure to had followed the procedure step-by-step, and i checked if other job was running during the Workflow and was not. But now my doubt is about the process.The app is created to change only the MediaAgent server and the backend storage could remain the same. Right? Thanks in advancedRegards Alex

Hi am i correct in assuming that we are restricted to 10GB restores and if greater than that a file server agent must be installed to complete the restore. 

Hello,Current Infra CommCell 11.36.41 Linux on COmmserve & HSXI'm going to get closer to Commvault to have an answer but in the meantime I want to share my questions here.I am working on an interested project to :add redundancy on the dedicated Command Center (HA) Allow access to end user teams to perform cross restore tests etc …I have some requirements from SOC  :the API endpoint must be protected by API Managet like TYK the API calls must be secured by MFADoes Commvault support the use of an API Gateway like TYK ?Does anyone now if we can implement MFA over API ?Thanks ! 

Hello, I am trying to test the application validationfor the first attempt some flow have been blocked by physical firewalls, I opened the ports 2049, 2050 and 111 from ESXi to HSX nodes.I still have the issue, we checked on the physical FW logs and  we see that the ports are allowedIs there any flow to open on the internal firewall firewall-cmd ? 2049, 2050 and 111 ? Thanks !

Deleting k8s object  Error while deleting item: name [mysql-testinglab-scheduler-db-0-testinglab-scheduler-db-cv-53382255], namespace [keysight-basecamp]. Error : [0xFFFFFFFF:{K8sUtils::DeleteResource(3716)/ErrNo.-1.(Unknown error -1)-Wait for deletion timedout for resource 

My executive want me to print out an “easy to read” report of all server that we back up, with the run schedule and storage retention. Does such a report sound possible? I am playing with the reports that have not found anything I could give an executive...thanks

Dear Commvault Experts In Commvault Doc, it defines Data Aging as: “Data Aging is the process of removing old data from secondary storage to allow the associated media to be reused for future backups.” Q1:What is “secondary storage” ??If I use an EMC storage, such as EMC VMAX array as a destination to save the backed up data, is this EMC storage array “secondary storage”? Q2:If I set storage policy’s retention to be 7days/1 cycle, as well as enable the “Enable Data Aging” feature,  in or after 8th day, will the backed up data be erased from the EMC storage? Thanks for any hint or direction!

To be deleted

 It appears with 11.36 keytool is cranking out 3072 bit requests. Even if I specifiy-keysize 2048 the CSR is exactly the same as the default with no keysize specified and can’t be accepted by the CA (2048 or 4096 allowed). I did open a support case but since this question came up for the windows cvcerttool as well seems like many of us would like the ability to specify keysize.Does anyone know if this is by design or if there is any enhancement request in the pipeline yet?thanks

Hello All,We are using “Validate Restore “ worfkflow for VMware restore tests. We have a team who does those restore tests.They have some authority for execute this workflow. they could do succesfully tests. But they unable to run this workflow due to this error. This happened after we upgrade Commvault from v32 to v36.33.I could not find an Allocation policy on CommvaultError Code: [19:857]Description: User is not a member of the Allocation Policy []. Use another Allocation Policy.Source: Garanti-CS, Process: Workflow

I want to use Delinea secret server to manage password rotation for the local admin account. As I did not find a plug-in like CyberArk, I want use API command https://<-serverhost->/webconsole/api/User/AccountManagementHas this anyone already in use? I got ever the following error : <Api_GenericResp errorMessage="Invalid respose recevied" errorCode="1" /><Response [500]>regards  JuergenV.11.32.76

Dear Commvault Experts, My MS SQL AG cluster has a primary replica, as well as a secondary replica,I have create a Commvault client for backup in Commcell, I am curious that,  which AG’s replica will be used as a source that is being accessed by Commvault backup feature?Is it primary replica or secondary replica of AG? Appreciate any help or suggestion!Thanks

Hi Guys,We are using on-premisse solution, on version 11.28.56. We have several SAP HANA servers which are backed up without any issue. But one of our HANA server full database backup fails since a while.Logcommand line backups and Incremential backups are succeed, but Full backups always ended with the folloving error:"Error code:[18:146]Description: SAP HANA Error [hdbsql execution Failed. /usr/sap/HC6/HDB20/exe/hdbsql -t -U BACKUP -d SYSTEMDB -C "backup data for BC6 using backint ('1134257_COMPLETE_DATA_BACKUP') TOOLOPTION 'BACKUP -j 1134257 -a 2:901 -t 1 -jt 1134257:4:1:0:0:5873 -data -at 135 -d kaz0vwma04.emea.whchem.com*KAZ0VWMA04*8400 -vm Instance001 -cn SAPHC6DB'"* 447: backup could not be completed: [110006] $number$, $errtxt$; $msg$=Timeout while waiting for network response SQLSTATE: HY000]."After this message the job goes to Pending state, and resumed in a while as usual. Then, data copy started again, but at the end the same error appears.Do you have any ideas what can cau

hi guys, Could someone get me details on how to do the following (if possible) on HSX Ref Arch. On 11.32 I would like another cv admin to authorize enabling root controls. I have MFA enabled but would like this extra security for enabling root access.  Thanks 

Hello community,Trying to deploy a Linux Server as MediaAgent and also Access Node for o365 backup.The version is Rocky Linux 9.5 with Commvault version 11.36.41.In Package Selection, I cant find the Office 365 package!Note that the installation is performed over the internet. Packages are not downloaded beforehand.  What am I missing here?Please for your help! Best regards,Nikos

Is there a way to verified the from the logs that the restore media is from the aux copy and not from the primary copy?