Solved

Hi,when i try to backup my Teams i get this error.Only 5 items. When i check my license it’s ok.Only Active Directory we are at 102 %.What causes this error and how can i resolve it?Because this are TEAMS “groups” and no users…...RegardsDEnnis 

We are currenty migrating our environment to plans and I wanted to make it easier to assign all our workloads to plans with the above mentioned app.I did import the app successful and the report is working fine until i hit the “associate plan” button which does nothing.No error, no progress indicator or anything else.I tried it with different groups, agent types and plans but nothing seems to work even after waiting for some time.So I was wondering: Are there any prerequisites for this app to work or is it not compatible with 11.36?

Scenario: We have been “pulling tapes” for years (literally opening the tape library and physically removing tapes, usually 60-80 at a time), Usually when they are full but not always 100% full.  It was brought into question if doing this is going to have any consequences in (or to) CommVault as using “Export” for each tape appears to be the proper process.  It appears “Export” on a tape triggers CommVault... to do some internal cleanup/workflow? and then it moves the tape to an export bay in the tape library for manual pickup.  Note: Currently we do not re-use tapes, but soon we may be reusing them after their retention policy is met.Questions:Does manually pulling tapes out and not “exporting” them cause any issues in Commvault we may want to avoid? Is there something we may want to “do” for all the years of tapes we have not exported them? (like possibly contact support to do CommVault database cleanup/mark exported, etc.) If I mark for “export” 60 tapes all at once, but there are o

Hi,I want to add to all Commvault servers (Commserves, media agents etc) dedicated second interface and VLAN to have managament network (ssh, RDP, webconsole and java console) with identity access. Then restrict default interface to allow only backup traffic.Do I need to do anything on Commvault level in this case? I’m not sure if login to java console / web console to Commserve will work on the second IP / hostname out of the box (because login to actual hostname will be blocked).

Hi Team,I have successfully passed the Commvault Certified Professional Exam - Partners and Employees, but I have not yet received the corresponding badge.Could you please assist in checking this matter?Thank you.   

Hello,I’m planning to use the workflow to migrate the media agent role from Windows 2012 to Windows 2019.The maglib has 4 mount paths, 17TB in total. The mount paths are different sizes (see screenshot below). Do i need to give my new mount paths the same size storage or can i provision 4x4.5TB mount paths? Is Commvault smart enough to distribute the data evenly over the new mount paths?I’ve used the workflow successfully already but always on servers with 1 mount path in the maglib.Thanks in advanceRegardsFergus 

Hello Commvault Community,We are planning to migrate to the latest Commvault version, which no longer supports V1 indexing. As we prepare for this transition, I would like to gather insights and advice from those who have already gone through this process.Questions:What are the essential steps to ensure a smooth migration from V1 to V2 indexing? What are the critical considerations to keep in mind during the migration? Are there any known issues or pitfalls that we should be aware of? What best practices can you share for managing the migration effectively?Any detailed experiences, tips, or documentation links would be greatly appreciated. Thank you in advance for your support and guidance!

Hello Community, Let’s say we created an Azure Storage Account with the default "Hot" access tier. What happens if, for this specific Storage Account, we configure it as "Cool" from the Commvault side?  Does the Commvault selection ("Cool") override the Azure setting ("Hot")? Please for your feedback.Best regards,Nikos

Hi All, During backup with the file system agent, even though the jobs are in the completed status, Commvault reports many Failed Folders and Failed Files. The Optimized scan option is currently selected.Interestingly, the logs show that Commvault is trying to access locations that no longer exist physically. After changing to Journal, there were no such problems (there were no failed folders and failed files).After returning to Optimized scan, the problem appeared again.This is version 11.32 with new fixes. Looking for information about the scanning option in the documentation, I understood that Change Journal is used for the NTFS file system and most often when the Optimized scan option is unavailable, or the metadata database created by Optimized scan is corrupted. File Scan Methods for the Windows File System Agenthttps://documentation.commvault.com/2023e/expert/file_scan_methods_for_windows_file_system_agent.html Subclient Properties (Advanced Options)https://documentation.commvau

We have a customer running 11.32.89 that are protecting VMWare thin-provisioned VMs. We do primary backups with Pure snapshots. The customer informed us that they have Windows Data Deduplication (WDD) running in the VM. I am seeing older articles online around using thin provisioning and WDD that indicates larger consumption of disk because of WDD cleanup behavior. WDD doesn’t dynamically clean up; it cleans once a week. With that behavior, the thin provision VM keeps growing until the clean up happens. During the backups, we're getting horrible dedupe rates in some servers (10%). Along with that behavior, we are seeing Data Analytics (Indexing) of the VM contents taking longer than 24hrs. Finally, the CVLT provided information seems off - in that we show in the "Data on Media" view that Size on Media is at 6.3TB, but data written says 2.5TB. They're asking what's going on with that.I’m thinking the consumption is due to VM protection in that we protect what the VM size is and not what

I’m planing to upgrade our Commserve from 11.28 to 11.36. During earlier updates I started the update with Commserve and Commcell Consol. If it succeeded, Media Agents followed one by one. Maybe our 8 MA was updated in two different day. Thereafter, clients followed.But now, in the “Changes in Commvault Platform Release 2024E (11.36)” document I can find that, “You must upgrade all MediaAgents at the same time.” Why is it mandatory?Commserve 11.36 can’t manage MA ‘s on version 11.28? Two MA, one on 11.28, other on 11.36 can’t work together? Not forever, just for a few days.Thanks in advance.

Hello, Recently, I have been encountering client certificate errors in my cases. While we can resolve them, I suspect that Commvault introduced some changes regarding client certificates starting from version 11.32. Could there be any insights or information about this issue?

Please help me with one modul that cant be completed although all video already watched. Try to email enablement-help@commvault.com but it blocked. Advanced Configuration - CommCell Console Certification - Advanced Storage Configuration Regards,Iqbal

Hi all,  Looking at below Microsoft documentation it seems AGP Azure Cool tier offers the same restore performance as AGP Azure Hot tier. Is that correct? "Data in the cool and cold tiers have slightly lower availability, but offer the same high durability, retrieval latency, and throughput characteristics as the hot tier."https://learn.microsoft.com/en-us/azure/storage/blobs/access-tiers-overview Is it possible to have auto tiering for Azure AGP from Hot to Cool?

Hi, Is it possible (or is it on the roadmap) to use github app credential during github authentication? As far i understand only personal access key is possible now?  I was told by our github team that using app credentials is a good practice and allow us to use higher API limits.  Thanks.  

When performing the increment backup of VMware virtual machines and this message always appear.Any ideas ?  vsbkp.log“47004 e040  07/21 08:47:13 430196 = vsbkp [BACKUP PHASE] has started vsbkp.exe -j 430196 -a 2:15 -t 2 -ref 1591261924 -i 2 -d pbackup*pbackup*8400 -io 0 -jt 430196:4:1:0:0:44607 -idxma pbackup*pbackup*8400 -numstreams 1 -cn pbackup -vm Instance00147004 e040  07/21 08:47:13 430196 ================================================================47004 e040  07/21 08:47:13 430196 CVMDiskInfo::GetVDDKInstallPath() - Using vStorage VDDK from [C:\Program Files\Commvault\ContentStore\Base\VMware\VDDK\VDDK673] version [6.7.3 build-14389676]47004 e040  07/21 08:47:13 430196 CVMDiskInfo::LoadVDDKLibrary() - Successfully loaded VDDK Lib (libeay32.dll) from C:\Program Files\Commvault\ContentStore\Base\VMware\VDDK\VDDK673\bin\libeay32.dll47004 e040  07/21 08:47:13 430196 CVMDiskInfo::LoadVDDKLibrary() - Successfully loaded VDDK Lib (ssleay32.dll) from C:\Program Files\Commvault\Conte

Both Commvault AI and Commvault human support (human support seems to use copy-paste from their own AI) say that we need to re-add the Azure SSO configuration in order to renew the SAML certificate.This seems very inconvenient. This means I need to ask the customer to complete all the steps to create a new application with the correct details once more.Is there no way to renew the certificate and upload it to the existing Azure SSO config in Commvault?

During a case a question comes up. A big VSA environment with more than ten subclients. Template VMs should generally be filtered out.That is easy in Commcell Console. I set the filter on backup set level and this works for all subclients.How can I do this in Command Center?Setting all VSA filters on subclient level seems to be a step backwards in product development. I found topics in community but it does not fit for me.Thanks in AdvanceJoerg

Hello,According to this KB:https://documentation.commvault.com/2024e/essential/complete_guided_setup_for_active_directory.htmlWhen I click on configure, I get the error message, “User does not have access to the page.” And then the command center stopped responding.Configuring from the CommCell console is ok.The version is 11.36.52. The user is the admin.  

When configuring authentication for a bucket using oauth, Commvault provides straight forward steps however when looking into gcloud parameters, what should be entered in the "REDIRECT_URI" https://cloud.google.com/iam/docs/workforce-manage-oauth-app#create gcloud iam oauth-clients create APP_OAUTH_CLIENT_ID \    --project=PROJECT_ID \    --location=global \    --client-type="CONFIDENTIAL_CLIENT" \    --display-name="My OAuth application" \    --description="An application registration for MyApp" \    --allowed-scopes="https://www.googleapis.com/auth/cloud-platform" \    --allowed-redirect-uris="REDIRECT_URI" \    --allowed-grant-types="authorization_code_grant" Thanks

Hi There ! Does anyone know how we can protect ElasticSearch Data without using the Hybrid File Store and the Workflow ?Documentation does not mention any other way than the HFS. ThanksAbdel 

Hi alli am using metallic and one of our plans has a retention policy of 30 days with a synthetic full each month i was wondering if cycles could pip this on retention ,although I would have to find the cycle settings hope this makes sense  Regards  Tony 

Hello, we use cv11.32.35. Maybe anyone know where I can find a webreport which shows me the same information such as "admin job history" on commcell consoleregards Roland 

Hi everyone,I'm seeking clarification regarding the Auto Discovery features available in Commvault's Metallic environment.Specifically: What types of resources can be automatically discovered? For instance, is it possible to configure auto discovery for specific services like Amazon RDS? Can I configure global auto discovery across all resources in specific accounts? Is it feasible to filter discovered resources using tags?

Hi,I just update the MR from 11.36.41 to 11.36.49 by this flow:prod CS - instance 1prod CS - instance 2DR CS - instance 2and while I ran the update for DR CS instance 1 I’m getting the error: “Failed to established [COMMSERVE, DM2, WFEngine, CVCloud, HistoryDB, ...] database connection I have full access to CS DB and the user sqladmin_cv configure as sysadmin any solution? Thanks