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Hello Team,Currently we are using LTO 7 HPE msl6480 tape library with 4 drives. Now we are planning to add expansion module with  LTO 9 drives. We will keep 2 LTO 7 drives for any restoration request and for Aux copy we will be using New LTO 9 drives. What changes I will have to make from commvault console end in order to meet my requirement.Note:- Our Primary copy goes to Disk Library and then to Tape(Aux copy).

I’m specifically looking for qoperation scriptname to update the AD agent properties of a particular clientI found just this  https://documentation.commvault.com/2023e/expert/14504_command_line_interface_configuration_active_directory_idataagent.htmlqoperation execute -af <template XML file> -<parameter name> <value>  

Hello All.  We have 4700 VMs with a couple dozen backups sets where I need to exclude VMs that don't require a backup.  e.g. AD, DNS, VDI, etc.  I know I can manually open each backupset and create a VM Filter, but I'm thinking there's a better way.It would be great to have a "global filter" for VMs similar to WinFS and LinuxFS clients.Is there a way to utilize PowerShell or CV CLI?Or is there some other way I’m not thinking and I’m making this harder than it needs to be?Thanks!DanPS after typing this I'm thinking I should have less backupsets…  but still interested in your thoughts.  :)

Hi,I have a DDB that has high Q&I times. This is hosted on a an AWS EC2 instance with the disk type being “gp3” with 300 IOPS.Below is the Databases section. The Files portion of the DDB is not reporting the same issue. My concerns also includes the very high Pending Delete Records in it.  I can see that the Data Aging jobs do run as the Prunable Records does go down to zero.I attempted a manual space reclamation on this AWS S3 library that completes with errors.When looking through the logs it appears that the Media Agent does not have the required access on the bucket but the access does seem in place when using the Cloud Test too. Error on server.  Could this be contributing to the high Q&I values?Any ideas that could assist with this resolving this? Thanks.Ignes 

Hi All,I have deployed Storage Accelerator on a Linux host but it does not seem to be working as the cloud team states that data transfer is still occurring cross-account.My setup is as follow:Client - Account 1S3 Bucket Account 1Media Agent (DDB) - Account 2The Storage Pool is created with DDB enabled on the Media Agent in Account 2. The idea is to have the client writing to the S3 bucket in the same account.The Media Agent can access the bucket across the account as backups are completing. I tested uploading a file from the client to the S3 bucket by using "aws cli s3 upload" command which completed successfully.I also added the ARN credential on the cloud library for Storage Accelerator. Is the format of this correct?arn:aws:iam::123456789012:role/customer-mc-ec2-instance-profile-s3 In what log can I see the success or failure of Storage Accelerator usage?I have reviewed the below posts but did not really find anything specific.https://community.commvault.com/storage-and-deduplicati

Hi, the customer has two locations. A and B. On both we have separate media agents with library attached. Media agents between locations don’t have any communication and we can’t change it.He was doing VSA VM1 backup on location A. They have migrated VM1 to location B and started backup. Full backup is working fine but during incremental we have problem with restoring indexes. During incremental backup the job tries to restore index from location A to the index cache on media agent B. As there is no communication between them we’ve got an error and the job failed. What can we do about it? Can we somehow recreate index on media agent B? Regards,Lukas 

Hello,I am going to install UNIX/LINUX custom package with answer file and I am trying to follow the below link but I can’t find the default.xml file location in the custom package I had created and there’s no illustration for that. If anyone did it before I will be grateful for his/her help?https://documentation.commvault.com/2022e/expert/57498_customizing_answer_file_of_unix_linux_and_macintosh_custom_package.html

CommServe Recovery Using Disaster Recovery (DR) Backups (NOT FAILOVER) 11.28.72OBS: I would like to test the DR Backup and run the procedure at least once a year.  I'm following the instructions here to test the DR backup in case of commserve disaster recovery.In the event of a disaster, when the production CommServe host becomes unusable or inaccessible, or if the CommServe host is moved to a new hardware, the latest Disaster Recovery (DR) backups can be used to rebuild the CommServe host. At step 4, we should use the CommServe Recovery Assistant Tool to restore the most recent Disaster Recovery (DR) backup from the production CommServe database to a standby or new CommServe host to resume the CommCell operations. For more information on recovering the CommServe database, see Recovering the CommServe Database Using the Recovery Assistant Tool. At step 2 from Recovering the CommServe Database Using the Recovery Assistant Tool for Windows page (here) we got the following instruction:  “

Earlier this year I switched my OneDrive backups from V1 to V2 backups and it was a problematic exercise that took several months and several support tickets to get working.  I’m trying to confirm our retention and storage for the auditors and an having some difficulty.  When I sign on to the Command Center, I see that OneDrive backups use the OneDrive BU V2 plan (Command Center > Protect > Office365 > OneDrive for Business > OneDrive_V2 > Content).  Clicking the OneDrive BU V2 link, I see the retention is set to 3 years (1095 days) but that it doesn’t specify the backup copies.  Plans > OneDrive BU V2 > 3 year retentionIf I go into Protect > Office365 > OneDrive for Business > OneDrive_V2 > Configuration, in the Infrastructure settings section I see Server Plan is O365_Plan.  Office 365 > IneDrive_V2 > Server plan = O365_Plan If I click on the O365_Plan link, I see that there are three copies of the backups although one is a Snapshot primary copy

Hello there, I have a customer for which we deployed HyperScale X clusters (11.32) for which we used the CommServe Registration network along the storage network. But now, they want to separate backups on a dedicated network. So now I’d like to add that management network, but I can’t find a documentation page on how to achieve it. I think this was accomplished in some config files on the nodes, but can’t remember which and how.Anyone has a hint on how to achieve this?Many thanks in advance.

Hi Vaulters, As per our customer concern, they have a Tape Library, which they want to use with a new MA that will be deployed, the main thing is that they hesitate which is the best way to deploy the MA (Virtual or Physical). The main points are as follows :Virtual : Easy deployment, HA provided by VMware Layer, but complex configuration with the Tape Library. Physical : Easier to deploy with the Tape Library since it can be directly attached, but no HA.Does anyone already faced this situation ? And what’s the recommended infra for the MA ? Even when it comes to performance. Regards.

Hello,There is a post related to the hardware refresh we want to perform but there are references to the HA installation with LiveSync configured. What would be the correct order to perform such task? Should LiveSync be dismantled and HW refresh carried out on a standalone host and then LiveSync setup again?Just for clarification as the post title might be misleading, HW refresh of both primary and standby commsrv instances.Thanks in advance for any advice! 

Hi team I would like to exclude some directories from backups in order to save spaceI have a hyperv infrastructure and 2 file server vms have several directories I can exclude from backupsI have no fileserver agent Is it possible ? thanks!

Hi We are setting up an EC2 access node in AWS to take backups from our Aurora Postgres estate. We use Amazon Linux 2 for all our EC2 deployments - but it seems for Aurora PostgreSQL its not supported.  Why is it OK for Aurora MySQL but not Aurora PostgreSQL??? It seems a bit odd that the linux OS offered by AWS wouldn’t be supported.We would prefer to avoid RHEL as it would have cost / license implications (we use RHEL for on-prem deployments) and CentOS is a discontinued Linux distribution. Additionaly RHEL7 is a 10 years old OS that ends maintenance support in June 2024We are extremely keen to avoid windows because:(1) It stores Temp files on the access node will taking backup - (we are finding that failed jobs don’t clean up the temp files and eventually fill the temp space) - we want the data to just pass through the node -  and not provision an expensive big EBS volume - we will be backing up multiple TB’s every night(2) It involves extra annoying configuration from our end to jo

Goal is to migrate exchange v2 archived backups from disk library A to B (no tape involved). With that environment we allow users to access webconsole so that they can restore deleted emails if needed. My guess is that during the Aux Copy emails continue to be visible through webconsole without any impact there?!? Once I Aux Copy from Primary to the Secondary copy, I also assume that the promotion of the secondary copy to primary will then be the used by all the exchange indexing servers?Media agents/Exchange Access Nodes/Index and Wenconsole are all separate servers.Generally I would just follow the process listed on the links but wanted to check with the community and see if I am missing anything here. We have a fairly large amount of backups to move (over 150TB) and I want to make sure I`m covering everything before I start.https://documentation.commvault.com/11.23/expert/118965_creating_synchronous_copy_using_storage_pool.htmlhttps://documentation.commvault.com/11.23/expert/13931_s

Hello Guys,  I need space in my Commvault environment, so can i remove job that expired(Retain Unitl) ?I thing this job was supposed to have  been removed and i can reclaim space.Another thing:There are backup jobs in a Three different locals, 2 in File library and one in tape library.Another question: Can i remove the backup job to the Files libraries? 

Hi Team,Actually the clients are Virtual Machine’s and  the backup was taken at file system level. Now, after taking snapshot backup of the clients, it is showing as a duplicate entry on client computers. The problem is exclusive to these clients because other clients have also taken VM and FS backups in our commcell. Please help to guide on the same.

What are those Monitoring Policies? And what are they used for?  

Hello Community!We have a customer who acquired 2 Dell DataDomains and were understanding that Commvault was interacting with the APIs on the DataDomains to launch auxiliary copies in “replication mode” so that the media agent would not be the data mover.After configuring the DD libraries and creating a secondary copy, the media agent is currently working as the data mover so this is not the expected behavior.Does anyone have any experience or information about how Commvault and the DataDomains interact for Aux copies?Thank you!

I have created some new reports and I found out that you can add cvdate to the end of the file name and it adds the date time, wish it only added date but that is fine.  What I want to know, can Commvault created a current dated directory to put this in?  Right now It goes to a base folder and I have to go create the dated folders.  We need this for Audit purposes and just trying to streamline it even more so I can be out and not have to deal with doing a bunch of folders when I get back from vacation.  Maybe I have to use a 3rd party way, but hoping Commvault can do it.

I've recently started seeing the "too many concurrent connections" message, which I don't think I’ve seen before.. It seems to have begun popping up in the last couple of weeks. Has anyone else noticed this? Are there any known changes or new restrictions from Microsoft's side?I have 5 azure apps and 10 streams on most of my Exchange backups.Edit: Could it be because we provide the Exchange backup service to so many customers, that the MS365 service is noticing many connections from us, across tenants?

Hello friends,Trying to install first time media agent on active directory server ( newly promoted additional domain controller 2019 server ) .In the credentials section, providing domainname\<domainadmin> and the password  and also tried domainname\<administrator> and password but the installation fails with the message.“Failed to install File System Core Package, the credentials entered may not have permission to use WMI on remote machine. Please check WMI configuration and user credentials.while I installed the agent easily for another windows server 2019 joined to domain by using local credentials of the server.”Where am I going wrong. tried even using .\administrator and the password but it makes reason to fail as the server once promoted to domain controller will no longer hold local admin.Any help will be appreciated.

Hi All,I have read all the threads about to check DDB version V4 r V5, but there is no exact answer for checking the DDB version precisely. The threads are old 1 year or more, in the mean time is there any way to view the DDB version V4 or V5 anywhere?i ran the ConvertDDBToV5 workflow but i it says there is nothing to upgrade.Also verifed Dedup properties, the garbage collection option is greyed out.Hence, i would like to know whether my DDB is updated to V5 and why the garbage collection option is greyed out?Thank you in advance

Hello Experts,I am trying to backup an instance in openstack on cinder volume. Getting below error Insufficient cinder quota for instance, Failed to meet minimum 10 percent available quota limit. Available: 8157 GB, Required: 30924 GB, In-Use: 301091 GB (out of 309248) As you see, my cinder volume is 300 TB of which current free is 8 TB. Commvault is trying to check 10% free space and fails. I know in vmware we can decrease the threshold check, I am unable to find this for openstack virtualization? I just need to backup a small instance (few GBs) hence if there is a way to reduce threshold for space check please share

Hi, Can we run content indexing/analyzer while doing an aux copy from tape to cloud OR if we can restore indices from tape media to local disk and gain access to file level analytics reports ?Well, i’m looking to move all tape data from on-prem (tape) aux-copy to S3 deep glacier archival for long term storage. Before moving the data, I need to get file level details so incase if we need to restore we have the details. (I would like to go direct to glacier due to the chunk size being larger and not stage it to on-prem or normal s3 bucket.) Another method/suggestion to index information post aux copy or reading from tape would be good to know.Thanks !