Self-Hosted Q&A

Hi All,Our Client want to know if ommvault Backup the belowAmazon FSx for NetApp ONTAP -  can Commvault integrate directly with Amazon FSx NetApp ONTAP to backup iSCSI drives?Regards,Rahul Raina

Hi All, this is more an wish to commvault and not a big problem :)  So let me try to explain the point: In 02.22 yo have an problem and open an support case the case is escalted to dev team and you get an diag patch. You are happy that after the instalaltion the backup or restore is running fine. The case is close and everthing is forgotten :) Than you update the envirmoemnt in 05.22 to the latest version and the diag patch was overwritten because it wasnt implemented in the new release. What happen you run into the same problem you open an support case and get an diag patch.  So my wish is that the installer check if an diag patch is installed and failed to update. Or give me an hint that there is an diag patch installed if you install now the update the diag patch is gone or in best case i get an message the diag patch will be repelace with hotfix update nummer 4567. One trigger could be good.  To you have an id

Dear Commvault team,would you please explain the below questions regarding the exchange mailbox policies:1.    What is the meaning of “Received Time Based Retention” is it based on msg receive/send time? Or is it based on the time of the job?2.    What is the Commvault behavior when we enable the quota and cleanup criteria together?

Other jobs for this backup copy run -however this subclient errors on backup copy. The DSM entries are correct in the array manager. The discovery completes - but the mapping to host fails.I have chosen other nodes in the hyperscale cluster- other vm hosts for the mount process- etc . Other jobs are setup with same config and it works. Not sure what the difference isBlow away and rebuild subclient?

Background:We added a new NAS storage array to CommVault, and marked the old ones mount points ‘Disabled for Write’. Time has passed and data has aged off, but the only thing left on the old storage (seen via right click on the storage mount path in the CV Java UI, choosing “View Contents”) is a handful of Index related data (with names of “<storage_policy>_IndexServer”, and from iDataAgent “Big Data Apps”) that has data retention dates “Retain Until” from last year back to 2019 ... but it will not age off.I asked support about it while cleaning up some other CommVault data on these old filers and they indicated that if we upgraded to the “latest greatest” (we’re on 11.24.56), then these index files are treated differently in a later version and will all clean up after the upgrade.Poking around in the forums, I find there’s an “Index Server Load” report in the web UI with a “Run load balance” feature (

Hi, we try to install an MA 11.28.34 on a new windows server 2022: MA+VSA: 5940  1     12/02 12:14:20 ### ### ### - Error: Failed to install dotnetfx35role2012 with error code 0x8024402C.  5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[Failed]5940  1     12/02 12:14:20 ### ### ### - Apply prerequisites completed ...  Status = -21451079245940  1     12/02 12:14:20 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[FailedInstallThirdParty] The Server has no internet connection and the feature is also not installed. I dont understand why dotnet35 ? Now i installed fillesystem first with success and now i´m adding MA component

Hi Team, I have MariaDB v10.3.xx. OS: Debian 10, is it compatible with CommCell service pack 16? Thanks,Amr

Good morning, please your valuable help.😊I have a computer with hyper-v (20 virtual machines), and also has databases (SQL server); this client must backup the virtual machines in hype-v, databases and file system, for these are 20 TB of information. I installed to this client the roles of mediaagent, SQL agent and also as hyper-v hypervisor. The incidence that is presented to me with the complex of this client is the transfer rate that is too low, since I have other clients with the same roles and they work perfectly.I would like to know if I should do something additional to improve the transfer rate, in addition to your advice on best practices for servers of this type.Thank you very much.🙏🏻

Hi Community what’s license requirement to configure/backing up MS team and how to find out if we’re licensed for backing up MS team thanks 

Hello teamI need your help about the problem that happened. I have a schedule that executes a HealtCheck report. but it ended with a mistake . I analyzed the logs and i see a lot of error but i didn t find any explaination I would like to ask you to look at the problem and answer what could be the problem? Screenshots in the attachment. Many thanks for your help @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : hostnameFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5600  193c  11/29 10:18:24 961568  Servant    [*** Scheduled Report Request ***]5600  193c  11/29 10:18:24 961568  Servant    The JobID for the Scheduled Report Request is [961568]5600  40c   11/29 10:18:24 961568  Scheduler  Phase [1-Scheduled Report] (0,0) started on [076SY100.XXXX] in [1669713505] second(s) - scheduledReport.exe -j 961568 -a 26425 -t 8012 5600  430c  11/29 10:18:24 961568  Servant

HI, we having below error when we start the oracle client backup.  PIPELAYER ERROR:waiting for pipeline buf.SndIDX [0/2] 

Hi All,I have a short question. there is an Alert Called: Metallic Cloud Storage Service which sends mails like this: Comments: [Metallic Cloud Storage Service] license will get expired in [xx] days. Please call the support hotline of your software vendor.License Expired: NoNumber Of Days Left For License Expiration: xx NOTE: Start your renewal process to avoid data loss. The data you have stored will get deleted after 30 days from the expiration. You will not be able to recover the data once deleted. I did not find an eventlog entry and i also did not find an hint in the lic sum report.  is this alert the only point where i can track this info ? 

Hey guys. We are trying to restore a backup from a Mongo Cluster database, but its getting stuck to read files from NFS created on Commvault client. Could you please help us again? Here is the log. Notice this “isdbgrid” error too. Tks!  

Hi , When you show the ‘ User Logged In ‘  from windows  ‘ view’  from the commcell,   Many users are always connected from  1min to 12 Days. i see the Name ( msnet\aln8800)  the host name ( Ip xxx) Logged in ( 9 Nov 2022) Idle time ( 13Days - and console type  (  GUI or ADMIN CONSOLE ) I can’t disconnected  the 33 users  because the option is  in ‘Grey’ colorThanks Dan Disconnecting a User (commvault.com) 

Hi Team, We have horizontal scaling enabled on our setup and i am going to add partition(new drive) on the DDB, do i need to add partition on all the DDB’s like VM , Database , files 

Hi All, we are using Access Node and MediaAgent (FREL) 2022E . The docu says: Automatic OS updates: Select this option to enable automatic OS updates.By default, automatic updates are applied daily for security updates. To modify the security level, perform the following steps after the File Recovery Enabler has been deployed: That was the reason why we are using 15 of these proxy in our wxrail enviroment.  The Update is failing because the FREL is behind an firewall.  I opend an Case 221121-292 to find out what we need but the awnser was….. For internet access, on FREL machine you can open port 80 - HTTP and 443 - HTTPSThan i asked for the urls and the awnser…..  Unfortunately, we won't be able to provide the exact URL's. I confirmed this with Tier 2 as well. This needs to be looked into with the help of

Hello,I am trying to backup an sql server (not clustered)I can’t see the databases when I try to discoverThe dba creates a service account with permissions needed based on commvault documentationDo you know where I can check some logs to troubleshoot that ? thank you 

 Hello Experts, Firstly, please accept my apologies for my lengthy post.  I need your assistance with a problem we're having while performing granular data recovery of VM data from Azure Library. We have VSA backups with extended retention in an Azure cloud library (hot+Archive tier) that are shared by two Windows media agents. Attempting to recover data from a File Server instance.This file server has multiple virtual drives (vollumes), with three drives (C: E: H: each drive less than 1 TB) on one datastore and two more on another datastore (S: V: - with S: volume of 10 TB and V: volume of 5 TB). This VM/Subclient is backed up with intellisnap, and the backup is then copied to Azure.When attempting to browse through the "Files and Folders" option from the Azure backup, the VSA subclient fails with the error " Browse failed due to error while mounting virtual machine."I have already completed a recall index and Reca

Hi If media is moved to this group, are there any circumstance where the tape can be written to? with any sort of data I’d always assumed tape in this group was safe from any form of write 

I have old cloud location appear in compliance lock, when i go to my cloud storage is not appear, how can i remove this storage from compliance lock?

I’m running 11:28.24 and don’t initially mind if a suspicious file is identified. However if,after due investigation, I am satisfied that the identified file is okay, is there a way of marking to file ‘good’ so that the same suspicious file is not reported over and over again and thus risking the ‘cry wolf’ scenario? File Activity Anomaly Alert •    Description: A suspicious file Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52)   

HiIs it possible to auto assign media to specific (spare) Media Group pools base on barcode numbering Even if ‘auto assignment’ is not possible, then when manually discovering media (eg for a single piece of unassigned/free media), can the ‘system’ not auto recognise the destination scratch pool base on barcode ranges(Barcode ranges and patterns have been setup under media management) 

Hi, i would like to remove all copy that going into drcommvault from all storage policy (Image Attached). Is there any proper step before deleting it to avoid any issue later on. 

Hi Team,  Greetings! We are trying to restore the DB from our azure-archive blob, and it is getting failed. i checked the logs and can see below error in it. is it something to do with commvault / azure end.  4064  17b8  11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16918/CHUNK_910913/SFILE_CONTAINER_022, error:  Message: This operation is not permitted on an archived blob.RequestId:b07cc10c-d01e-0031-1007-fac083000000Time:2022-11-16T22:05:17.4193091Z4064  6d4   11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16923/CHUNK_911089/SFILE_CONTAINER_001, error:  Message: This operation is not permitted on an archived blob.RequestId:ba057d1e-e01e-00f1-6207-fa38bd000000Time:2022-11-16T22:05:17.5051812Z 

Hi @all, maybe this is a very easy question, but I didn’t found the solution for it.It’s about Windows Clients (File System) and Windows Cluster (File System).In the CommCell console from a cluster perspective, it is very easy to find out, which servers belong to it (right-click on “Properties” → “Advanced” → check tab “Cluster Group Configuration”). But what is the procedere to find out, if a specific client is member of any cluster? Many thanks in advance! BRJan