Self-Hosted Q&A

we’have facing a issue during vxrail snapshot copy backup but showing below mention error:“enabled when snapshots are present] Source”How to fix this error , pls suggest

We have a media agent that had it’s mount path on a qnap that needed to be sent out for repairs. In the meantime, we were lent another device with 2 shared drives. Now, the qnap is back but everything was wipped out, so a new share was created and added as a new library on the MA. A new DDB was created for this new library and were trying to do an aux copy from the temporary library to eventually delete the temp one. Any take on that? thank you

Hi,We have a grid where the index drives have utilization. The grid has 10+ storage policies with servers running OS backup.I would like to try and define a process where we move 1 or more storage policy to another grid to stop the index cache growth.Is there an overview somewhere (maybe report) that give give info about the actual index cache footprint for each storage policy?Because then I hope we would be able to look at the different index cache sizes of the storage policies and then based on that decide which storage policy we need to move to another grid.Thanks.

An year back, when we started to roll out Windows File servers (large numbers of file & folders) with native deduplication enabled, a lot of study was done to analyze the most compatible scan & we started using the “optimized scan” as the best method However, since we upgraded the Clients to SP11.25.xx we started to see the below alert on the successfully completed backups. Going through the log files, the optimized scan is auto changed by Commvault to recursive scan. “Some Scan content is part of NTFS Deduplicated volume<br>Source: xxxxxx, Process: JobManager” Would like to learn the best recommended scan method that supports Windows native deduplication enabled volumes. This is to ensure we have scan phase complete faster, no unmodified files are backed up. 

Currently we have Commvault clustering servers and Cloud library(S3 bucket) in AWS Account A, how to move whole Commvault backup environemnt to AWS Acoount B?

My X server is in A subscription and VSA, MA & Storage account is in B subscription [The X server is backed up with B subscription resources] so would like to know if there are any alternative ways to perform the in-place restoration without creating a new storage account on A subscription and want to my B subscription storage account even for the in-place restoration.

Hi All, I would like to know whether it is useful to enable Commvault WORM when there is a Storage Worm (Hardware) enabled or not?Is Storage hardware worm enough to protect the data?Also, when deleting a job from Commvault, does the Hardware WORM prevent you from doing it? Thanks & Regards

Hi Team,I am not able to access apiexplorer from my commvault account. Due to which I am not able get the CV Version API which has details about “All clients and infrastructure”.Link - GET /V4/Servers (refer apiexplorer - https://documentation.commvault.com/2022e/expert/107350_apiexplorer.html) Attached is the error that I am getting when try to access apiexplorer.Username is - commvaultadminCan someone please help on the same Thanks   

Hello, I found a post about how to view the attribute ms-MCS-AdmPwd without to restore, commvault saying that its not possible yet, the post was from year ago. I am wondering if its possible now?  And i want to know how to backup the attribute and restore it and how to view the content of attribute.Every month the admin local pwd automaticly changing, so wil be nice to found the old pwd. The old post  

After a hardware refresh of the CommServe, we deployed a new Web Server to use it as our main web console/Command Center. We are able to use the new server’s URL for the web console, but it does’nt work for the AdminConsole/Command Center, we get a 404 error Not Found. The Command Center actually works if we enter the CommServe URL manually, but not with the new Web Server’s URL.We tried to force the new Web Server’s URL on the CommServe object using the additional setting WebConsoleURL/CommServeDB.GxGlobalParam, but the Command Center is still unavailable. TomCat and IIS were restarted, on the CommServe and the new Web Server, but the Command Center will only work with the CommServe URL.Anyone had a similar problem or have suggestions?   

Good morning, During the standalone install you have the option to update the client to whatever is in the software cache.The answer file documentation doesn’t seem to have the information I need.https://documentation.commvault.com/2022e/expert/57498_customizing_answer_file_of_unix_linux_and_macintosh_custom_package.html Does someone know what I am missing? Thanks.Chris.

Dear sirs, I appreciate your kind help with this that I have when I perform a backup in databases this is completed but with errors. And when I see the logs I get this error <Failed to get "ACL" and "Catalog additional files attributes">.I attach logs...thank you for your help...Thank you very much

I recently installed Commvault using the appliance version 11.26.  Looking at the health of Commvault it is picking up a Commcell called MasterVM.  How do I get rid of this entry?  

We have a Sharepoint development server that seems to have filled up the c:\ drive, due to a subfolder in the jobresults directory filling up with about 145k files and 230GB or so of data, most of it from the 09’th and 10’th of December (so a couple of days ago)  I’ve tried to set the “prune job results” to 1 day, and restarted the services, also tried to trigger a backup job manually in an attempt to get commvault to clean up the jobresults directory, but no such luck. So i guess the question is, can i safely manually delete files and folder in inside the job results folder ?Specificly ..\jobresults\CV_Jobresults\iDataAgent\MS Sharepoint Doc Agent\2\1822\<some ID-string> folder, which is the one that contains 146505 files from the 09.12 and 10.12

Hello,  I’m trying to create bunch of subclients on client using command lines. everything was working fine no issue. and i have created a lot of subclients using ths way.suddenly, i start to get this error subclient: Error 0x202: Failed to connect to QSDK Serversequence: QLogin -cs commserver  -u user User logged in successfully. qcreate subclient -c client -a dataagenttype -b backupset -i instance -n subclient -sp storagepolicy -f content1 subclient: Error 0x202: Failed to connect to QSDK Serverany idea why this error started to pop up and how i can overcome it ? i have restarted the commserver services i have rebooted the server and the issue still exsist.

HI I have 12 Different Storage Policies writing ‘1st Full of the Month’  backups (via Selective Copy) to the same Storage Pool Copy 1st full of the Months (depending upon (clients/subclients) are typically started and finish within the first 15 days of the month.All subclients run incrementals on a daily basisAt the moment I’m using the ‘Aux every 30 minutes’ scheduleAnd the the VT criteria ‘ Last write older than 5 Days A few QuestionsGiven the setup above, the BigData Index backups run as a full every day on many clients and they get written to Tape every day (ie they over ride the ‘1st Full of the Month’ to tape rule, and copy themselves to tape every day (as the Aux copy is running every 30 mins) , and as such the Tape never reaches a point where no writes have occurred for 5 Days  I could use Associations on the Aux Copy to filter them out (have done th

Hello,  We need to replace our backup storage as well as the media agents. We also want to update our environment from SP20 to SP28 and I'm trying to figure out the best way to do this and have the following thoughts.The update of the existing environment should only be done at the end.The first plan I came up with would be to install the new media agents with SP28 and integrate them with the existing version (SP20). The new backup storage will only be used for the new media agents. New storage policies will be created and all active jobs will be moved from the old to the new storage policy. The data on the old backup storage will be kept until the retention period expires. After that, the LUNs and the old generation media agents are removed from the environment.The second plan would be to attach LUNs from the new backup storage to the old media agents and use them for backups. Along the way, the new media agents will be set up. When they are finish

Hi team, There is requirement to backup some PDF files from one server and restore it different server automatically as daily basis. Is there anyway to do it in commvault?

Hey all, i have an question regarding File Activity Anomaly Alert.  Did the software learn about anormal events ?  In my case we have an exchange mail archive server and there are weekly tasks which exports and imports mails.  Also we have an windows file archive server which archives files ( not with commvault )  So during the jobs we had million of file changes.  Is there any option that commvault knows about.  What do you think is the best case for this servers ? And one more question :)  Is there actuyll an better way to find out where the anormaly activy was found as descriped here: https://ma.commvault.com/Article/Details/49297 ?

 Hello, I am trying to set up Azure vm backup, but i am getting next error We are using linux proxy and there i cann't cvping to the management.azure.com poort 443 Next site i added to the proxy and stil its not working.   

Hello Commvault Community, There was a need to verify the completed backup tasks, and precisely to check from the CommandLine level or Postbackup scripts what status the last backup job ended with. Here the question arises, will Postbackup scripts work only for backup jobs that end with the Completed status, or for all statuses equally? If for all, will we be able to use CommandLine or Postbackup scripts to check the status of the backup task and maybe some other detailed information? We need it when protecting databases using FileSystem (database files sent to a VM in the form of a file, and protected there using File System Agent). Thanks&Regards,Kamil

Hi Team,In the DDB stats, I could see a percentage getting striked at Q & I. Can anyone explain how this percentage is calculated here. 

Hello,is there a documentation which TCP ports between Media Agents and Netapp system (management interface??) are used by Intellisnap and Snapdiff Backups of CIFS and NFS shares and VMWare backup? We have to configure firewall systems.Thank you.

Hi all, my existing customer wishes to onboard  their Tanzu workload on to their their existing Commvault platform . Currently they are using Velero to backup their Tanzu workload. Two key considerations 1) Can we backup Tanzu Management plane ?2) Can we backup their PVC volumes that resides on the vsan files services ? In terms of backup ,since Tanzu CSI is not being exposed to us and we will be doing streaming of the volumes. Are there any considerations in terms of architecture? 

Hi We are getting this error message after completing almost 99% of the restore. This is a vcloud director vm backup.Kindly help us to figure the root cause and way to solve this.. Please find the errors found in job logs.. 13064 5f8b 12/10 09:38:56 ###### CPipelayer::SendPipelineBuffer() - Tail has reported error [98][Services on the tail side of the SDT pipe are going down.]. Cannot continue.13064 5f8b 12/10 09:38:56 480256 [FSRESTHEAD ] 13-# Error in flushing the current buffer.13064 5f8b 12/10 09:38:56 480256 [FSRESTHEAD ] 13-# FinishRestore: Restore completed. StopCode [0x1]-[Destroy recvd from client], StopCodeClnt [1]13064 5f8b 12/10 09:38:56 480256 [FSRESTHEAD ] 13-# Stats: AppTy 106, Total AF 5, Seeks 11636/247967/247967, WrkItms 2975366, MxRdr (Bsy-Tot: 2-6, Pnd 0), MsgsRcvd 7795, QL