Self-Hosted Q&A

I have a MediaAgent which was initially configured with an optical fiber to the StoreOnce, and now it was enabled a new optical fiber, so I want to take the two optical fibers, since when performing a Backup continues to take only one fiber (the first initially enabled).Is it necessary to make an additional configuration to take both optical fibers?Thank you very much for your help. Blessings.

Hello friends, I need your valuable help.😁I have a hyper-v backup consisting of two nodes. Both nodes are configured as mediaagents and with access to the backup devices (storeonce), in the subclient are selected both paths, however when the backup process runs, it appears that only uses a single node as mediaagent, and this causes slowness in the process. what should I do to take both meddiaagents and thus optimize my backup process?Thank you for your help.

Hello,In my Commvault servers, I have noticed a massive difference between the size of the Front-End data size and the Total Media Size in Commvault. For example, when I ran a chargeback report, one customer's Front-End data size is 1.5 TB while the Total Media Size was 27 TB. I have checked storage policy settings etc but have not been able to find the reason for this difference in numbers. What else can I check i.e., logs etc to help me find out why there is such a huge difference? I will be grateful for any pointers/advice. Thank you.   

Hello Everyone,I need to fetch a report of client list which are assigned to a particular storage polcy.Is it possible? If yes, Please help. Regards,Niraj

Hello,has anyone ever tried to send the library description in a library offline alert?This is no problem in client or subclient alerts, but I don't see any way to send this with libraries as well.The Notification Tokens don't seem to have a selection for this either

I am doing a few things in the command center, and I noticed that you can generate an equivalent api call this is essentially just a json payload. The question is how do I submit this payload?  Thanks.Chris.

         I have try to restore Oracle database while restoring I found the error. The detail error is below. Has anyone ever encountered an incident like this?Database : 10g Release 2Error code : ORA-27191Description : sbtinfo2 returned errorCause : sbtinfo2 returned an error. This happens while retrieving backup file information from the media manager’s catalog.Action: This error is returned from the media management software which is linked with Oracle. There should be additional messages which explain the cause of the error. This error usually requires contacting the media management vendor.Thank you.

Hello All , I have installed a commserve server on linux but when we tray to add client linux or windows i have an error  :Failed to install File System Core Package, could not determine processor/OS type of client.Source: Commvault, Process: DistributeSoftwareCan you help me please ?regards .***************************Check readinessCheck readiness on:Client connectivity for 10.10.2.140Role     Status     ReasonClient     Not Ready.     1. Communication failure between Client 10.10.2.140 and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. 

Hello friends,I need your kind help, I must make backups of some SQL Server databases and the strategy is to make them daily, weekly and monthly, but this does not allow me to create BackupSets for this purpose; and the databases that I register in a subclient removes them from the other subclients, is there any way I can continue with my daily, weekly and monthly strategy?It is to clarify that each daily, weekly and monthly backups are going to different tapes and also have a different retention. Thanks for any help you can give me. 😁 

Hi community,Does anyboby know if it is possible to view the content of an Active Directory attribute without the need of restoring it?In our special case sometimes it is neccessary to get an expired Local administor password. Local administrator passwords are created with LAPS.Thank you.RegardsRobert

Hi,I got this error."Unable to communicate with the remote machine [ma_xxxx] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [SSL authentication has failed]. Source: client_xxx, Process: clBackup"Check Readiness for Not Ready result. What is the cause of this error?I'm sure the firewall is openThanks

Hi allI have a question about BaaS (Backup as service)I added a “new company” and then it mailed a welcome message.The walcome mrssage​The question is the token “$CHANGE_PASSWORD_LINK$” show the URL is private IP(local host).For example “https://192.168.0.1/adminconsole/password...”What should I do to let it show the real public IP where it exist ? ex.“https://8.8.8.8/adminconsole/password...”let other people connect correct IP. Thanks 

Hi, We noticed that some Full backup jobs are missing for one of our PostgreSQL clients.Those are the Full backup jobs for the months: February, March, April, May and August.  Doing another query including aged data we have:These Full backup jobs with one or more errors completed with errors that our DBA team recognized as harmless, but Does the Commvault software not honor extended retention time for backup jobs completed with errors? This may explain why we didn't find the Full backup jobs for the months mentioned above and, In this case, the backups jobs for the months of April and August will expire soon.   

Hi, I have a customer who really needs to verify every SQL backup after it’s done. The person involved here is a DBA and he won’t have access to Commserve computer, the only access he would have is to Command Center interface with privileges limited only the servers he is administering.There is an option to run this using good old java console but it’s a manual job and it can only be accessed from java GUI as far as I know. I’m aware you can schedule it so it’s option no. 1. but there is no way to control this from Command Center nor there is to schedule it after every database backup, so it’s not good enough approach here.Is there a better way to set this up to run after every backup of particular SQL instances and ideally send an e-mail to the DBA of whether it succeeded or not? Any ideas would appreciated!

Hi I have this Commvault Live Sync setup, that have been setup for some years back. And recently I have been testing this setup using “Test failover” function, and this test failed. And because this setup has been done for many years back, and I do not know, how this Live Sync setup was done, I would like to remove this old Commvault Live Sync setup.But my question is:Is there any procedure on how to remove this old Commvault Live Sync setup? I found this documentation, but I just want to ensure, that I am doing it correct.What about the client group that is created under the Live Sync operation, can that be removed?Can I remove the Storage policy for this Live Sync?Can I remove the network topology for this Live Sync operation?https://documentation.commvault.com/11.26/expert/104803_enabling_or_disabling_commserve_livesync.html. Many thanks in advance! :-)

Hello team We have a group in commcell to hold sql credentials → client computer groups→ sql→ group properties→ advanced settings tab→ override higher levels settings → impersonate user → select the credential that we created in commcell credential manager. By doing this, any sql client in this group will inherit this particular service account that used for sql level backup/restore rather than set cred for each sql client.After upgrade to the latest release 2022E , we now have the option credential manager on Command center and the existing credentials have been auto-created by upgrade for sql credential manager support. I’m trying to associate the credential in command center to a sql plan, and unable to find the option(override higher levels settings\impersonate user) in the plan.  wonder if there is a way to associate the credential to any sql plan on command center?   

Background: We set up “new” Oracle backups after we upgraded from v11 SP16 to SP24. These "ArchiveLog" subclient ( that is auto created upon adding a new Oracle Instance to a client) backups are taking “Fulls” every time they run. Our older Oracle "ArchiveLog" backups we configured in SP16 are taking incrementals.Question: Are “Fulls” for "Archive Log" backups the new normal/default configuration nowadays (SP224+)… or have I misconfigured something and “Incrementals” is the expected behavior for this subclient. The “default” subclient ( also created upon setting up a new oracle instance) is performing Full backups

Hi, I created a new copy in storage policy to copy backup jobs from the old disk library to a new disk library.Now the new copy is done I unticked ‘Active’ in the old copy so backup jobs don't go to the old disk library anymore.I didn't want to delete jobs in the old copy manually so I left it there and was hoping that jobs would expire naturally but it is not the case. Backup jobs in this old copy has reached the retention but they are still there. I ran forecast report and it said that there jobs are retained as ‘Copy Is Disabled’. So it looks like by disabling the Copy in the storage policy it disabled the data aging as well.My question is that without manually deleting these jobs, is there a way to let them expire naturally? Kind regards,Boyi Ou

Hello team,Azure VM(V2) backup via a MA lives in Azure and backup working fine just noticed an interesting thing when synth full runs, during startsynthfull phase, it attached to on-premise index server to retrieve indexsupposed it should pull index from its own index server (index server to which the VM Storage Policy associated )972   5fac  09/28 02:15:12 748707 CVOnDemandSvcClient::SubmitTask() - On Demand service CVODS_indexserver_On_premise_MA_01_1 launched at host TOAPVLTMDA01.nbfc.com*toapvltmda01*8400*8402. Unique ID is DCF190B8-BFE8-40DD-9920-08F7503F60A1972   5fac  09/28 02:15:12 748707 CVOnDemandSvcClient::Attach() - Successfully attached to on Demand service CVODS_indexserver_On_premise_MA_01_1 launched at host On_premise_MA_01.XXX.com*On_premise_MA_01*8400*8402. Unique ID is DCF190B8-BFE8-40DD-9920-08F7503F60A1972   5fac  09/28 02:15:44 748707 ProcessSynthFullResponse called.972   5fac  09/28 02:15:44 748707 JM Client  CVJobClient::initialize(): Got remote host [azcp-cvser

Hi there, I’m currently working on building a workflow that is supposed to create a ticket in our cloud based ticketing system.Our servers that are running the workflow engine need a proxy to get to the internet. I have confirmed that I can access the URL with the browser and there is a proxy configured on CommVault → Control panel → Internet Options → HTTP Proxy. Which works since Send Logs is possible. But when I use the HTTP Client Object to try a POST request I get the following error: 2154 WorkflowManager         : starting workflow [REDACTED] with inputs [<inputs><Client_Name>asd</Client_Name><Hostname>asd</Hostname></inputs>]2156 SetActivityInputs       : [Start (Start_1)] starting activity with inputs [<inputs />]2162 WorkflowStep            : [Start (Start_1)] completing activity with status [COMPLETED], outputs [<Start_1><system><startTime>1664788228</startTime><endTime></endTime><status>RUNNI

Getting below message while restoring deleted mailbox.  Metallic doesn’t create a mailbox? while doing the restore.  Mailbox [xxxxx] not found on O365 exchange and possibly deleted. Please make sure user mailbox is present or create one to restore data inplace.

Hello teamMy Commvault is 11.20. In one of my storage policy I observed following problem. Index full backup jobs seems not to be aged. As far as I know system keeps only a few copies of full index backup. Schedule and cleanup rules are default. Retentions for this storage policy is no more than 1 month.I see almost 40 jobs of full index backup from January this year until now. Every job has a copy on disk and a tape on storage policy. Data retention forecast report says aging of these jobs are according to index rule. Backups are small but it is annoying because old single copy of job takes full LTO8.What is the cause of this behaviour ?Is there any problem with index cache ?How can I check it ?Can I manually delete old index backup jobs ?Thanks for any advice.Regards,

Background: In the documentation, among the plethora of ‘additional configuration” for Oracle client backups, there is “Synchronizing the Oracle Control File with the Recovery Catalog”: Synchronizing the Oracle Control File with the Recovery Catalog (commvault.com)This link/doc indicates: “The control file contains the latest backup information, which is required to perform restores.You must synchronize the recovery catalog with the control file.Best Practice: Set this feature on the default subclient.” Question: If the Oracle backups under “subclient” → properties → Content have “Backup Control File” checked… then do we need to do this additional “best practice” configuration (which requires changing how we connect to the Oracle DB as we have to use ‘Catalog Connect” to backup Sync the control file)?

It’s True!! If you dont use it -- you lose it!!So I forget how to do this...We are rolling out some new Hyperscale X  and was getting around to some cleanup to make things a little easier to read for new staff etc. I used to be able to assign a Plan or Storage policy to a clinet group. And now-- i completely forget how i did it in the past. Any help reminding me how to do it?  Also - There used to  be a workflow item for this as well.