Self-Hosted Q&A

Hey all,  ich habe eine Frage und zwar hab ich gerade ein Zertifikat ausgetauscht und die Zeit für den Ablauf auf 397 Tage gesetzt.  Das Zertifikat funktioniert auch, aber es läuft nach 87 Tagen ab.  Wie kann das sein und warum gehen nur 397 Tage ?  Hier ist der String: keytool -certreq -keyalg RSA -alias tomcat -file "D:\Program Files\Commvault\ContentStore\Apache\conf\cvcert22.csr" -keystore "D:\Program Files\Commvault\ContentStore\Apache\conf\cvcert22.jks" -validity 397 -ext SAN=dns:XXXX Added translation:hey all, I have a question, I just exchanged a certificate and set the expiry time to 397 days. The certificate also works, but it expires after 87 days. How can that be and why is it only 397 days? 

I have a customer who has configured SAML within their environment that’s currently on 11.28 (2022E). If they login via the Web Console/Command Center, the SAML authentication is required. Local users are unable to access the environment. However, when logging in via the CommCell Console, users are able to authenticate using either local accounts or SAML and access the environment.Is there anyway to enforce the use of only SAML on the CommCell Console and not allow local users to authenticate successfully?

HI Team,  Greetings!On the mount path, when i click view content(attached snap). last backup time is showing as 9/9/2022 but backups are running fine on the mount path. from storage policy, i can see that jobs are showing on the mount point by using view media. i am using sp11.20.85. looks like bug. did anyone have any idea about it ? 

Hi,I’m looking for a report in the form of calendar to compare all backup windows and define a maintenance window (CV upgrade, Os upgrade, hardware replacement), by SP should the best.Does this type of report or functionality exists with CV ?Thanks in advance,Br,Gilles

I am deleting a number of Storage Policy Copies  and have noticed that Big Data Apps Index backups do not age like other backups. I have manually copied these backups to long term storage and run data aging expecting the backup to disappear from my short term retention policy. It seems as though these backups do not recognise when there are multiple copies. do I need to manually delete the extra copies?

Dear All, I have issue with my tape backup. Also my logs file location almost full. Please help me to clear oldest unwanted logs and update file.  

Hi,Today I ran auxiliary and backup copies via a Windows batch script and the qoperation command/xml parameters.It works well, but i wanted to do something more 21th centuries, more stable (the qcommand response sometimes change with new versions) and something redundant by using directly the webserver and the rest api.But i don’t find how to do it in the documentation. We have the possibility to create an auxiliary copy, but not to launch it. I’m quite surprised. Please say i'm wrong.Thank you.

I configured a Global Command Center by registering the remote CommCells as outlined in https://documentation.commvault.com/2022e/essential/151227_global_command_center.html.  When you register the remote CommCell, it asks for the Service CommCell host name along with username and password.  It then reaches out and synchronizes the service CommCells.For some reason, when I look at the CommCell names under Service CommCells, it is inconsistent.  Some are showing a CommCell ID/Registration number while others have the full hostname and others have the short CommCell name.Where is it pulling that CommCell Name from?  Can it be edited?It would be nice if you could edit the CommCell names on the Service CommCells page to input a friendly name so that the other admins would know which one it was.  Perhaps tha

Hello We are testing to perform Baremetal Restore. We are trying to restore a virtual machine in the VMWARE environment. I’m following this documentation: https://documentation.commvault.com/commvault/v11_sp20/article?p=18949.htm However,after boot the ISO the boot hangs. As the Imagem Below. Restore does not evolve. What needs to be done?

Hi,In windows server 2012 r2Commvault logs location C:\Program Files\CommVault\Simpana\Log Files\InstallMongoDB.logthe file increase day by day, what this log related? how can we reduce it? Regards,Sharan

Hi Team, We saw that one of our file backup has detected stale mount path in the scan phase. I saw below BOL but there is no how we can get backup this stale mount path. What can we check from OS ?How can we take the backup for this stale mount path, what is the suggestions ? 35041 88e1 09/21 01:01:20 15332611 MountPathInfo::expandContentPathByVolumes(491) - /data of type [xfs] is skipped due to stale https://documentation.commvault.com/2022e/expert/24174_frequently_asked_questions_linux_file_system_01.html#how-are-stale-nfs-mount-points-detected-during-scan-phase

we are using MySQL8.0  on centos7. We installed Commvault v11.28.14. We enabled xtrabackup and full instance xtrabackup.  we are trying to full backup,and pending status. cvfwd.log have error:(192.168.179.3 is client IP)2640 11bc 08/23 12:30:08 DT:00128 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 11bc 08/23 12:30:08 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162)2640 1878 08/23 12:31:03 DT:00129 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 1878 08/23 12:31:03 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162) 

Hi, I want download manager v11SP20 for linux on server linux , how can I do ? ThksDario

Hi Team, We are configured FSO and try to perform a file server optimization on a file server (size 30TB ).now we are getting  error regarding the index server . Error : Error Code: [72:106]Description: Failed to send    data to Index Engine. Please verify that the Index Engine is running.Source: Please help here 

Hi Guys, I have a mysql active/passive cluster. I would like to backup the databases using the cluster VIP.Unfortunately I didn’t find anything in the documentation. Any help please? thanks in advance for your valuable help !  

Hi, I am thinking to use Aux copy to move backup jobs of backup copy of storage policy from one disk library to another as the original disk library is getting full. I have several questions regarding Aux copy and hoping that I can get answers here.as there are two different disk libraries which use different DDBs, does it mean that a full copy of backup jobs will be transferred through the network without deduplication? When I looked into the aux job that I ran for testing, the size of backup data transferred across is much smaller and very closed to the actual data written size of the original copy. Did I miss anything or this is expected behavior? If so what is the theory behind it. How can I tell for sure that all backup jobs have been copied across? I am planning to delete the original copy to free up space but I want to make sure that all jobs are copied across before doing it.Kind regards,Boyi

Hello,I need some help, i have an issue that my adminconsole browser cannot access.IIS on running condition, and services are running. 

Is it possible to use a Media Agent proxy for Intellisnap backup operations?Although I configure a proxy in the settings of the subclient, the backup continues to use the MongoDB nodes to take snapshots, instead the proxy configured.The storage is a NetApp. 

Hello community!I recently switched for OneDrive backup, from v1 to v2 and a have a question:In Users tab, I can add an extra column called “OneDrive enabled”.Then I see that my users are mixed in this filter. Some of these are Yes and some other with No, but all of users are backed up (with also actual size).So, could you please help me, what is “OneDrive enabled” for?Thank you in advance,Nikos

i start meesage queue.but it stops right away Is the backup okay?What is the role of Message Queuing?What should I do?  

Hi Team,I cannot understand what the scheduler task option is for:Run Incremental Backup - Before Synthetic Fullsince it later gives Failure Reason:Synthetic Full cannot run because no Incremental or Differential backup was run after last Full backup for the subclient.Can someone explain this? Regards,Piotr Grzegorek.

commvault.Instance001.service has suddenly stopped on all the linux clients.Next backup will run on Saturday.I believe this is a commvault communication service on all clients which needs to be run in order to backup clients.Could you please let me know how to restart this as I cannot have backup failures this saturday. It is crucial to the business.

Hello,we have to recall stubs of about 2000 mailboxes. I want to use massrecall tool to recall the stubs. My question is, is there an option to define the complete mailbox of the user and to define exclusions of specific folders (calendar, deleted items, etc.). At the monent I don’t know which folders were created by users beside inbox. Or is it necessary to report all mailboxes and folders to create a input file which contains the folders that shoul be included for mass recall?Thanks and regards,Thomas

Hi,  ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡRman Log:[Recovery Manager: Release 11.2.0.4.0 - Production on Mon Sep 19 22:34:13 2022Copyright (c) 1982, 2011, Oracle and/or its affiliates.  All rights reserved.RMAN>connected to target database: ORAKO16 (DBID=2846671649)using target database control file instead of recovery catalogRMAN>old RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters are successfully storedRMAN> 2> 3> 4> 5> 6> 7> 8> 9> 10> 11> 12> 13>RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of allocate command on

Hi, We are looking for a way to fetch from the Commserv - Jobs Copied By AuxCopy Job.Currently we use this API call - qoperation execscript -sn QS_JobsCopiedByAuxCopyJob,but the response we are getting includes details that are not aligned with what we see on the Console GUI. Jobs that are marked as ‘Copied’ on GUI doesn't show on the API response. Is there any other way to fetch that data and the get the latest status ?  Thanks