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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,945 Topics
  • 21,367 Replies
4945 Topics
L
Bit
Lee Soon HoongBit
asked in Self-Hosted Q&A
Oracle backup keep failing and resume non-stop

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

1
A
Vaulter
2 years ago
C
Byte
chris_ahnByte
asked in Self-Hosted Q&A
Restore index cache failed

i need a help :(primary : vtl ( media agent : senvtl01 second copy : aws ( media agent : test200i try aux copy( senvtl -> aws) result: OKi try restor from aws of test200but, no index cache label was found in the specified location. check failed.

2
C
Byte
2 years ago
N
Bit
Nik14Bit
asked in Self-Hosted Q&A
Synthetic backup slowness

HI All, In our environment the synthetic backup is taking long time, after we migrate the Storage to the Exagrid system from Netapp solutions.

2
Damian Andre
Vaulter
2 years ago
A
Byte
Ayman SeyamByte
asked in Self-Hosted Q&A
Commvault Cluster Options over Linux

Commvault Cluster Options over Linux for the below options:a.    Single cluster on the main siteb.    Stretch cluster between two sites.c.    Global cluster between two or multiple sites

1
Onno van den Berg
Commvault Certified Expert
2 years ago
downhill
Byte
downhillByte
asked in Self-Hosted Q&A
Is if possible to filter k8s for pv's only?

Our admin has said rather than us backing up all apps or namespaces in OpenShift, we should go after only PV’s. I don’t see any way to filter for those in the guided setup for k8s nor in the UI, so, is this even possible without elaborate scripts to dump out of the various clusters and feed directly to a job?Sorry if that’s a bad way to explain it but they don’t want or care about “us” backing up OSC’s, only the PV’s.thanks

7
Mathew Ericson
Vaulter
2 years ago
A
Bit
Alexandre OliveiraBit
asked in Self-Hosted Q&A
How much disk space is needed for a new Media Agent?

Hello everyone, everything good?I'm doing a clean install of CommVault for an environment of up to 500 virtual machines.I chose the CommCellSizing Medium setting:Medium: supports up to 500 servers, or 1000 virtual machines, or 5000 laptops in a single CommCell environment. 8 CPU cores | 32GB RAM | 200 GB of disk space for CommServe databaseI'm having doubts about this disk provisioning for the Database. Is 200GB a size that already considers growth over time or is it just for initial installation?Is it a good practice to have a partition just for the Database and separate the other solutions (Content Store)? Or does it make any difference in terms of performance?

2
A
Bit
2 years ago
A
Bit
Alexandre OliveiraBit
asked in Self-Hosted Q&A
What types of data does CommServe receive?

Hello everyone, everything good?I have some questions about CommServe. I understand that this solution is basically an index database and job summary.And I have five questions about CommServe:1- What types of data does it receive via the network? How big is the traffic?2- What does the MediaAgent send to CommServe? Just the Job Summary?3- What does the Commvault client installed on the operating system send to CommServe?4- How is the communication flow? Who starts the backup job? Who is the first and the last to be informed? What are the communication stages and what is sent in each of them and where...5- A backup interface (Layer 2 only) is required so that this traffic (MediaAgent and Client) does not impact the production interface or this traffic is negligible, to the point that I don't have to worry about it using Layer 3 on the interface of production?

4
A
Bit
2 years ago
M
Byte
MauroByte
asked in Self-Hosted Q&A
Command Centre Dashboard/Reports blank

Hi allI’ve setup a small CS in my lab which I’ll be using to present to a customer.All has been installed and is working.I do notice that when I launch the Command Centre, the Dashboard view and the Reports view are both completely empty.I’ve seen two topics on the forum around this. Both fixes don’t seem to apply in my scenario.I’m running Windows Server 2019 and CVLT V11.25.29 I’m interested to hear if there are any solutions to this?Thanks.  

3
M
Byte
2 years ago
S
Byte
SergejByte
asked in Self-Hosted Q&A
Old Media Password

Hello,I’m testing encryption and would like to change the media password“Control Panel” → System → Change Password → Change Media PasswordI can’t remember I typed a password in the past, but to set/change it I need an old one.When I leave it blank I get following error: Is it possible to set/change the password?Thank You

1
J
Vaulter
2 years ago
F
Byte
flokaiserByte
asked in Self-Hosted Q&A
Remove Commserve and MediaAgent from Windows Domain

Hi,I have a customer who wants to remove his Commserve and MediaAgent from the existing Windows domain. Is it enough to do the steps in this Documentation Article?Changing the CommServe Computer Name (commvault.com)The Hostname itself should be the same as beforce but without being in the ActiveDirectory and the DNS Entries should be untouched. Kind RegardsFlorian

1
J
Vaulter
2 years ago
V
Vladimir Babich
asked in Self-Hosted Q&A
Kubernetes support in web-console

Hi everyone.Why I don’t see layout “kubernetes” in commvault command center?How to enable it. I saw it in other consoles in Protect->Kubernetes, but in my console this item not appearCommvault version: 11.24

1
O
Vaulter
2 years ago
A
Byte
AlessandroByte
asked in Self-Hosted Q&A
Upgrade client agent silently

Hi,I am trying to update the agents installed in a client locally with a Maintenance Release package downloaded from CommVault.I can update the agents successfully using the package in an interactive way but it looks like the silent installation option available in previous versions is no more there in version 11:usage: install [-h] [--instance INSTANCE] [-Local] [-autoupdate] [-vm VM]               [-rmvInterSectingDiag] [-restartMacFinder]Welcome to Unix update installeroptional arguments:  -h, --help            show this help message and exit  --instance INSTANCE   dummy arg  -Local                dummy arg  -autoupdate           Auto apply updates  -vm VM                This argument is specified in case of push/ silent                        removal of updates, for specifying the Instance being                        updated  -rmvInterSectingDiag  This argument is specified in case of push/ silent                        removal of updates, to remove intersecting diag             

8
A
Byte
2 years ago
C
Byte
chris_ahnByte
asked in Self-Hosted Q&A
Oracle backup error

I don’t know whycheckreedness status OK. What should i do?  

1
Damian Andre
Vaulter
2 years ago
N
Bit
NazishBit
asked in Self-Hosted Q&A
Importing encryption keys to inbuilt key Management Server

Hi All,Currently we are using KeySecure (version is 8.4.3) for managing encryption keys for backup and restore in CommVault. We will be decommissioning the KeySecure soon and would like to know if its possible to import the keys to CommVault inbuilt key management system for existing backups before decommissioning the Keysecure so that we could still recover from existing backups using inbuilt KMS.  Also for future backups we would like to use the inbuilt key management server of CommVault which I think can be simply done by changing the key management server to be used in the Storage policy settings from external one to inbuilt. Thanks, Nazish

5
Mike Struening
Vaulter
2 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
old snapshot mounted on a linux proxy

Hello,on my AWS environment,I have 2 Windows MA and a linux machine that is used as a proxy to backup EFS (AWS NFS like)Sicne yesterday the linux proxy machine stop responding.When I connect to AWS console I see that a lot of volume labeled_GX_BACKUP_SnapJob_210219_vol-086b61f123938a8f4 are mounted on it.I dont know why these volumes should mounted on the Windows MA.How to find from where they are mounted ?I want to know thaht before investigate why the proxy is down. I think boot filesystem is corrupted. Thanks !!

4
Mike Struening
Vaulter
2 years ago
A
Bit
Abdulmajeed IbrahimBit
asked in Self-Hosted Q&A
failed to install on windows 2019

hi teami am facing an install failure while trying to install CommVault agent to a client machine with windows 2019.here is the log result:*******************************************************************  Machine            : CRTMCTSP2019  Module             : Install.log  Commserver         :   Product Version    : 11.80.170.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 1/17/2022*******************************************************************10408 4     01/17 20:08:12 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [10408], ProcessName = [Setup].10408 4     01/17 20:08:12 ### ### ### - The setup is running in non-bootstrap mode10408 4     01/17 20:08:13 ### ### ### - ##########################################################################10408 4     01/17 20:08:13 ### ### ### - ##                         Installa

2
Mike Struening
Vaulter
2 years ago
H
Vaulter
Hongmo KimVaulter
asked in Self-Hosted Q&A
Regarding Qumulo backup - Change File Tracking

Hi team, IHAC who runs Qumulo file server and performs it’s backup using CVLT + StoreOnce.Customer has a big concern about too long scanning time for backup so they’re about to apply this feature, Change File Tracking option on their environment.CVLT version is FR24 and I read this URL content but no any detailed procedures.Optimized Incremental Scans Using Qumulo Native Change File Tracking APIs (commvault.com)Can customer use this option to reduce the scanning time for the subsequent backup job?Please kindly let me know how to turn on this option from CV or Qumulo side. Thanks a lot.

3
Mike Struening
Vaulter
2 years ago
D
Byte
DannyByte
asked in Self-Hosted Q&A
mcvdrbackup01c1us02.blob.core.windows.net DR backup to CV Cloud

Hi,We have trouble uploading the DR backup to the CV Cloud. It seems to be blocked because the commserve is not allowed to send data to mcvdrbackup01c1us02.blob.core.windows.netIn the logs of the CVCloudService.log I see that http://mcvdrbackup01c1us02.blob.core.windows.net/ we see the following line4300  4210  01/06 11:44:35 ### CVCloudAzureService::UploadBlob() - Error: Failed to upload chunk to cloud for file [WFEngine_commserve_2022_01_06_11_38_FULL.dmp], Index [1], Queue [front -> 1, back -> 1, size -> 1], Block No. [2], Block Id URL Encoded [MDAwMDAy], Block Size [89088], URL to Upload [https://mcvdrbackup01c1us02.blob.core.windows.net/100472/SET_1579/WFEngine_commserve_2022_01_06_11_38_FULL.dmp?comp=block&blockid=MDAwMDAy&sv=2020-04-08&st=2022-01-06T10%3A25%3A34Z&se=2022-01-06T22%3A40%3A34Z&sr=b&sp=cw&sig=Fhfmrf6Sj2XMpP%2FsoSNfOLXPfiZb10b%2FGvHFSUjjoGQ%3D]. Upload attempt [3]. Curl Error Message [0xEDD00023:{CvCURL::CvProtocolReq::doPutOperat

11
Mike Struening
Vaulter
2 years ago
R
Bit
Rohit1984Bit
asked in Self-Hosted Q&A
windows FS Backup failing with error [0x1 1] Incorrect function. few files have error [0x1 1] Incorrect function

windows FS Backup failing with error [0x1 1] Incorrect function. few files have error [0x1 1] Incorrect function

2
Mike Struening
Vaulter
2 years ago
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
CIDR or IP Ranges for Commvault MA and Logs Upload

HI Team,We have an ask to assign outbound internet connection from backup server to only Commvault websites IP address or CIDR range and block internet access to everything else.Is there any CIDR or IP Ranges for Commvault MA and logs upload websites ( * . commvault.com) ?Regards, Mohit

1
Sean Crifasi
Vaulter
2 years ago
R
Byte
Rixon01Byte
asked in Self-Hosted Q&A
Installation Directory look up failed for given mediaagent

When I setup a HPe Catalyst library I’m getting the following message after I enter the information for the library, host user account etc: it does detect the store Ok, but when I click on OK. I get the alert “Installation Directory look up failed for given mediaagent”. I have same media agent configure for another Cat library on different storeonce ok. I change the Media agent to use a different one, it finishes Ok. Anyone have any ideas.

3
Mike Struening
Vaulter
2 years ago
B
Byte
benjaminasByte
asked in Self-Hosted Q&A
Backup job logs, events are gone after x days?

Hello, There is a problem where if I am not mistaken - failed/killed job will no longer show logs for that job or events because it is aged out. I have a situation where customer comes and asks why we had failure 7-10 days ago - and I cannot answer because I cannot view logs for that job. I have tried to check some settings in media management>data aging and found something similar to it:“Days to keep the failed/killed backup job and other job histories” - it has 90 days on it, but I think it’s only to show that job in the history of jobs?  

3
Mike Struening
Vaulter
2 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A
Proxy requirements for backing up Azure SQL Database

Hi,We need to backup Azure SQL Databases (https://documentation.commvault.com/11.24/expert/18110_microsoft_sql_server.html or if you prefer https://documentation.commvault.com/11.24/essential/97468_azure_sql_database.html). What are the requirements for the proxy server?Thanks!

5
Mike Struening
Vaulter
2 years ago
S
Bit
Steven503Bit
asked in Self-Hosted Q&A
Commserve Server OS Upgrade

Hi,I am looking to run an in-place upgrade on the operating system on our Commserve Server from 2008R2 to 2012.  I have cloned our commserve server and tested this out but getting few issues after upgrade has completed.Before running the upgrade i made sure all CV services/Jobs were stopped.  Also stopped the SQL services.I get the following issues:The "Commvault Communications Service" and "Commvault Server Event Manager" services do not startup.  These seem to continually try to start then stops again.  All other services start fine.Also i was looking to run a repair on the install but it saying "unfinished installation detected".Has anyone came across issues like this?

6
Mike Struening
Vaulter
2 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A
Restore ACL to UNC path

Hi, Does anyone happen to know if it should be possible to restore an ACL when restoring to a UNC path? We backup a UNC path (using Network Share Client, generic for CIFS Azure Files) and the ACL from a file or directory is restored when restoring to a local disk, but not when restoring to the source UNC path.Thanks!

9
I
Commvault Certified Expert
2 years ago

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