Self-Hosted Q&A

Hello, We have configured IntelliSnap and backup copy for a VM group, with the original snap residing in NetApp for 7 days/1 cycle and the backup copies residing in HyperScale for 30 days. The job is scheduled to run Daily incremental and weekly synthetic full. The incremental snapshots are being retained endlessly, as the retention is set to 7days/1 cycle and the volume is filling up. Now my questions:I understand that every snapshot created in Netapp is a full as it takes a snapshot of the active file system and marks all the active blocks at the time of the snapshot as read-only so that those blocks cannot be overwritten, so can I reset the snapshot retention to 7 days/0 cycle with the expectation that we will be able to restore the entire VM despite the base full Snapshot being aged off?I have seen intelli snapshot jobs fail owing to an existing backup copy job. Can we execute sna

Hello,I’m new to commvault so sorry if my question seems pretty ignorant. But we have Email Journaling/eDiscovery - but i’d like to move it to another media agent. I’s like to keep the index server and everything else in place..but just change the storage policy to point to a new media agent.Would it be best to just create a new storage policy and assign the media agent to the new policy or is there a way to just change the media agent on the ediscovery job?Thank you

Hi guys,Is Partial Backups (SQL Server) supported by Commvault? https://docs.microsoft.com/en-us/sql/relational-databases/backup-restore/partial-backups-sql-server?view=sql-server-ver16 I searched documentation but I didn’t find any info about this? Rgds,Kamil

Has anyone inquired if Commvault will be affected by this once to security is fully put in place on March 2023?

Hi Team,can we use method SMS in MFA for the Web ConsoleThanks,Amr

Hi,I want to set a storage policy (a plan actually) for Oracle backups. The only thing is customer wants to just provide storage target for RMAN backups but leave actual backup administration in hands of Oracle admins. Oracle team won’t have access to Commvault console, so they need to manage backups with the only tool they know and got which is RMAN. Everything is set, we got plan in place, activity on default and archivelog subclients is disabled, so Commvault won’t run any backups (a plan without scheduler would be nice!), we did some tests and backups work like a charm and the only missing part is data aging. For this setup to work nicely and to give Oracle team what’s theirs I also need to allow them to prune old backups using RMAN so I could set infinite retention on Commvault side (currently it’s 14 days). I’ve set DisableRMANPruning to 0 on Commserve computer and crossed my fingers but unfortunately it is not enough. After running a couple of backups using RMAN comman

When we want to restore a site sharepoint, whe cannot selected “same configuration”. Why?

Hello Guys, I have two oracle linux servers where i already have licenses to make the backups of oracle bases.I installed the File System functionality to make file backups, however when creating and trying to start a job the following error is presented:“License is not consumed by agent [Linux File System] on client [srv-oracle01].”I've already checked the license summary and don't have any license attention alerts.

Im looking at the Reports | Commcell | Health on the webconsole and I see the Health report gives me a 1 Critical notification.  When I click on the Critical notification its giving me the following:  So when I saw that I ran the “DBMaintenance.exe -recommended” command from the BASE directory  I figured I would see a difference in the Date etc on the Report…  Not sure how the Report is getting its info or date.  Still consider myself a entry level commvault user.BTW we are on commvault 11.24.38.Any help or suggestions would be appreciated. ThanksBC  

Hi Commvault People, An interesting issue which cropped up when reviewing our environment recently. Back in the V9 days, Commvault used to provide a shedload of recommended filters, such as **.TMP and all that kind of thing. Subsequently that was added to, based on the customer requirements, such as mdf, ldf for those of us that are using SQL agents. And all of these filters were added into the Global Filters or Cell Level etc.However …. i noticed that in V11, that Commvault will exclude files from backup based on a registry key in windows which has a pre-assembled list of items to be excluded. https://documentation.commvault.com/11.24/expert/127043_default_backup_filters_for_windows.html So you don’t have now exclude those old-school V9 filters

Hi, we imported Data from the Mailbox Classic Agent to the newer Mailbox Agent. Now we want to delete the old Client in Commvault. Is this possible or do we lose all the data from the old Agent? Kind Regards Florian 

Morning,We’ve recently updated from 11.24.34 to 11.24.52, and are receiving “Unable to start SnapDiff V2 session” events.  I see in the patchnotes for 11.24.49 that snapdiff will now attempt v2 before falling back to v1.  Our infrastructure is setup for Snapdiff v1, is there a global setting I can modify to stop the commserve attempting to use SnapDiff v2?  I was unable to find anything with a search of the documentation.Thanks.

hi, we have this error on one of our Linux server:clBackupChild...log: ClBackupFile::ReadAndSendFileData(4073) - read(<filepath>) failed error [5]It looks like the filesystem has some issues. The problem is: commvault does not backup the rest of the files, as it get stuck. We have to commit the job.Backup pending: failed to close Metadata file for error [-1]Could not back up [0] folders and [1] files.Is there an option to continue on (a specific) error for one client? Found this advanced option: backupDoNotReportFileError but not sure if this is the right one and also not sure what value is the right for this option. 

Hello,We are trying to perform Oracle backups from a script on the client. We have tested running the script from rman and the backup works perfectly.But executing it from the Commcell in the pre backup option, but it always fails indicating the following errors:Failed with Oracle DB/RMAN error [RMAN-00558: error encountered while parsing input commands RMAN-01006: error signaled during parse RMAN-02001: unrecognized punctuation symbol "/" RMAN-00558: error encountered while parsing input commands RMAN-01009: syntax error: found "}": expecting one of: "advise, allocate, alter, analyze, associate statistics, audit, backup, begin, @, call, catalog, change, comment, commit, configure, connect, convert, copy, create, create catalog, create global, create script, create virtual, crosscheck, declare, delete, delete from, describe, describe catalog, disassociate statistics, drop, drop catalog, drop database, duplicate, exit, explain plan, flashback

We upgraded from FR26 to FR28.10 last thursdaySince then we have a DataAging error:5624  27e4  08/02 13:39:27 2935891 CVSimpleDBConnObject::execQuery() - Failure executing SQL.     SDB Error Code: [5].     Error message: [INFO: [XML parsing: line 1, character 38, unable to switch the encoding] [RecNum:1, Object:daDeleteJobOptions, State:42000, NativeErr:9402, Proc:daDeleteJobOptions, RowNum:1, Severity:16, LineNum:232, Spid:59] ].     SQL Query:[EXEC DaDeleteJobOptions ?, ?, ?....]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:335, Input parameters:5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [1]:[7]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [2]:[90]5624  27e4  08/02 13:39:27 2935891 DBBase-SQL() - dbcursors.cpp:336, [3]:[15]5624  27e4  08/02 13:39:27 2935891 ArchPruneBase::pruneJobHistory() - Failed to delete job options a

Hello,we deleted an exchange user. Now we have no access to the archive. is it possible to get access again with another user.Gerd 

Hi All, I build the new License Server and customized all the SQL Ports. All the CS releated function are working fine. But the Private Metrics reports upload is failing.I changed the latest Ports in the below Registry with format of                                        commserve_name, port_number\Commvault based on previous experiance with CV engineerssCLOUDINSTANCE sDM2INSTANCE sINSTANCE sWFINSTANCEAdded the following additional setting.nPort nWFPort

Hello, Could you say please how to calculate OI licenses for physical Clusters, for example two node MS cluster with single SQL instance, how much OI licenses it should consume in case when we need to backup clustered SQL instance?We have mixed license environment VMs and OI.Br,Andrejs

I know this is a fairly old thread and can see that 10 and 11 is supported for MA, however I have a customer wanting to set up a FREL with Debian and BOL states only 9 is compatible, is there an update for this also where 10 and 11 will work?

Good afternoon folks,We currently have our CV environment installed on-premise and we are looking to test our backups by restoring our VMs (VMWare) into an isolated VPC in AWS which is working great.Whilst attempting to restore SQL to this isolated environment I have noticed it only gives me the option to restore to one of our existing SQL servers, I assume it is looking for those clients that have the CV agent installed.I am wondering what my options are for restoring to this isolated AWS VPC - or if this is not possible at all.

Hi all, A customer has recently brought this to our attention that within their environment there is an outdated version of the jQuery being utilised via their WebConsole. They are currently running 11.20.85 and the version of jQuery they are still using is 2.1.3 which has known vulnerabilities. I am aware of there being another topic open for a similar, if not same, issue.https://community.commvault.com/topic/show?tid=988&fid=2However, this does not look to have a promising resolve, is there a resolve to mitigate these vulnerabilities or force the webconsole to utilise a more updated version of the jQuery?  Kind regards, Jonathan  

Hi,Commvault version is 11 SP16 HPK17. Ran Nessus Professional and reported the below:“122243 - MongoDB 2.6.x < 2.6.9, 3.0.x < 3.0.14, 3.2.x < 3.2.8 mongod” How to resolve this?  

Hi all,This may be obvious to a more seasoned linux user but I had a task recently to apply a syslog filter file to many servers.  After testing the filter file successfully, I opted to use Commvault to deploy the filter file to the destination servers using the same path (which worked fine).I included the command below to restart the rsyslog service after the restore in the Advanced > Pre/Post > Post Recovery Command and I checked the “Use local system account” option to run as root.systemctl restart rsyslog.serviceI received the error below:Unable to run [systemctl] on the client. Internal Error [12345678] in CVSession while communicating with remote host [Remote system [RHEL8.domain.name]. Remote execute request returned error: [Executable file not found.].]. []I did not find the answer at the reference documentation link below or on a general search so I thought this Q&A was rel

i want to modify logso, I went to customize script  in oracle. but next error  What should i do?

Hello, I need to move the MA of the one Commserv to another Commserv, is in the same customer, but different sites.Someone have a procedure to do this?I need to just change the IP Address.