Self-Hosted Q&A

I have a customer that’s running Azure SQL backups, the backup process triggers the export of the database to a bacpac file in a dedicated storage account and then backs this up to a Cloud library.I was under the impression that the data in the export location would only be transient as part of the backup process, however, looking at the storage account there are bacpac files going back for as long as we have had backups running for these Azure SQL accounts.Is this the expected behaviour or should the backup process be cleaning up the staging location?

ERROR CODE [28:153]: The mailbox profile used by this product is invalid. Please try using MDBVU, Outlook or any other Exchange client to check if the profile works correctly. Using: CommVault 7.0.0That is the error code with every Information store that trys to backup. please help to resolve the issue eplease

Hello !We have a Commvault Appliance HS3300. For some reason, space in the disk library is not freed up. I do View Contents - 64 TB out of 250 TB are occupied, and 9 TB are free at the disk library level. Did it several times Data Aging, Data Verfication - didn't help. How to free up space on the Appliance?  

Hi Team,Got an issue, do you have ide to fix this.“Error Code: [72:5]Description: There is an error during launching CreateIndex. Possible causes: a) CreateIndex failure; please check CreateIndex.log file on MediaAgent [powbak002.cimicapps.internal*powbak002*8400]. b) Network problem between this machine and the MediaAgent.Source: powbak000x, Process: DRBackup” Log form Job: 2100  aec   07/18 17:04:18 1482388 ProcessRequestXML Failed to process dirchange for job id1482388Log from MA:2100  aec   07/18 17:04:18 ####### DIRECTORY removeFiles from D:\IndexCache\CV_Index\2\1\1658126600 (except State)2100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: cleanFailedCachedirs: discarding directory D:\IndexCache\CV_Index\2\1\1658126600 with time stamp > 16578506272100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: job 1482388 creating 'D:\IndexCache\CV_Index\

I have a large isilon appliance that needs to be backedup.  There are folders that are shared out simultaneously via CIFS and NFS.  If I need to restore a file, how do make sure the CIFS and NFS permissions are ok. I know ndmp handles this just fine.  I am curious how to accomplish protecting the file permission in the Windows world (CIFS) and the linux world (NFS).  

We have a global Secondary Tape policy that we use for sending aux copies to tape. Currently it it set to use only 1 stream to keep the number of tapes being written to a minimum.I would like to switch the Full backups to 2 device streams though. I assume there is no way to do with the schedules? I need to make a new storage policy that is associated with the Full schedules?Just checking that I’m going about this right, thanks! Nico

Hello !There is such problem at Oracle backup. When the backup starts, the state = Running is being executed, after a while the status changes to = running (Cannot be verified) - see the screenshot below. A little later, the task goes into state= Pending and then the backup does not go through. Tell me, what kind of state=running (Cannot be verified) is this and can it lead to an error?  

Hello, I have a production server with CS that is already binded to DR (which is installed inside VM) How can i replace the existing DR (Inside VM) to my newly setup DR (Physical Server). I hope anyone can help, since i wanted to run a restoration drill. and if you have any advice what to do and what not to do during the restoration drill, that will help me. Thanks.

hai guys,please help to resolve the issuewhen i try to add data path in data paths tab in storage policy copy it gives me this error below: 

I’m linking a customers Metallic Subscription to their CommCell and getting an error which I believe is related to the Metallic URL’s not being allowed on the customers internet gateway. I haven’t been able to find a specific entry in the log files to support this but the error is below:Documentation doesn’t list the URL’s to whitelist here but I imagine it will just be https://*.metallic.io to allow? 

Hello Guys, What are the steps to follow in order to DR a MediaAgent that is lost ? In order to be able to access the data that was previously stored by it.I suppose that we have to start with the installation of a new one (OS, Commvault software), then we have to add it to the CommServe ? With the same IP as the lost one ? Any step-by-step procedure to proceed with a DR of an MA would be great. Thanks all,Regards.

Hi Team, did anyone here faced this error for Backup copy from secondary to Primary? Can advise if any? Thanks.

We are running 11.23 and are now suddenly getting the event 7:269 - “A suspicious file [<String>] is detected on the machine [<String>]. Please alert your administrator.”The files in question are all OK, as far as we can see.Does anyone know why a file might be considered suspicious? 

HiI have a customer that wishes to migrate all of their long-term secondary backups currently stored on an Azure Cool Tier Cloud library based in the Azure UK region to a new Azure Archive Library based in Europe North (EUN) approx 860TB non-deduped. The Primary on-prem disk library has been physically decommissioned and is no longer available. The CommServe was also migrated from on-prem to Azure EUN as part of their cloud migration project. In EUN the customer is now using a mixed Cool / Archive Azure cloud library with just 30 days primary retention before backups are pushed down to the Archive tier with infinite retention. The customer is paying high costs for keeping legacy backups on the Azure cool tier in the UK and wants to move all data to the EUN cloud library.I’m looking for any advice on how best to migrate the data to EUN.  Is there a workflow available or is auxcopy my only option? Many thanks for any advice given...  

Hi everyone, CV supports table level recovery for Oracle database.But the problem is that we’re not able to assess the datafile size needs to be restored.So table recovery can cause unexpected issue like lack of space while doing a restoration. It says all related tablespaces are restored if the tablespace includes table to recover is not self-contained. EXECUTE DBMS_TTS.TRANSPORT_SET_CHECK('sales_dept', TRUE);SELECT * FROM TRANSPORT_SET_VIOLATIONS; So we performed below procedure/command to validate how many tablespaces are dependent.For our customer’s prod environment, only two tablespaces need to be restored for table recovery on top of the targeted tablespace. But the result was totally different what we expected.A table recovery required almost all of the tablespace restore to an auxiliary instance. Why CV restore so many tablespace just for a table recovery?(Oracle D

To recover the AD password we need to do to run “adLdapTool.exe” before taking backup as per below link but we have daily AD backups are already running and now we need to take backup of AD users with password? how can we do that?  https://documentation.commvault.com/v11/essential/14429_enabling_ability_to_restore_passwords.html

Hello I’m getting some isues with some VMWare backups Error with Virtual Machine change tracking. It may be necessary to power cycle the vm, or contact VMware support regarding the QueryChangedDiskAreas API. Have anyone faced this issue before and have an idea to solve it?

I’m working on configuring LiveSync and the instructions (from https://documentation.commvault.com/11.26/expert/105056_installing_commserve_failover_package_on_production_commserve_host.html) say to download the CommServe Failover Package but I don’t see that anywhere under the Documents and Packages link.  What’s the trick to finding and downloading this package?Ken

Hello,We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )Are there any Commserve IP dependencies for that matter ?  Thanks

Hi,File system backup jobs for a MediaAgent failsError Code: [19:1109]Description: Please check the log files for this job for more details.My troubleshooting steps that didn’t work:catalog migration to different path (once from the properties of MA, and once using change index server config workflow) try using optimized scan upgrade the commcell to the latest maintenance release 11.24.48The Archive index logs:16120 4530  05/27 20:06:24 680118 Begin Archival of Remote Loose Files (if available) and Action Logs, Argv [-j 680118 -a 2:457 -t 1  -jt 68011

Hello Vaulter,I have enable Volume Snapshot Shadow on the specified volume buit keep getting this error.Failed to create SQL shadow for database [ISW-CAESAR02..caesar]. Source: isw-caesar02, Process: SQLiDAI would appreciate further guide to fix. 

Additional settings registeredBut it's been deletedDo you know why?

the Commvault service on Linux systems is configured with a timeout of 900 seconds.This means, if the service is not properly starting or stopping, systemd will wait 15 minutes until it will fail. $ grep Timeout /etc/systemd/system/commvault.serviceTimeoutSec=900 We faced this problem today when rebooting a server and had to wait 15 minutes just for it to properly shut down because of this. Is there any way of configuring it to a lower value by any additional settings on the commcell console ?I’ve already try to add an additional setting called : nJobProcessRegistrationTimeout ( with a value of 90 ) but it doesn’t seem to help. 

We are employing CIS hardening standards on Windows Server 2019 and finding this breaks the agent push install via Commserve.   Has anyone got any experience of the specific setting that’s blocking the install? Thanks.

Hello Vaulters,Has any every experienced this problem, despite VC reddist_2017 to correct error, it still persist. I would appreciate any guide for this. *******************************************************************  Machine            : ISW-DR-DB-29D  Module             : Install.log  Commserver         :   Product Version    : 11.80.240.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 7/17/2022*******************************************************************14944 4     07/17 15:01:35 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:01:35 ### ### ### - The setup is running in non-bootstrap mode14944 4     07/17 15:01:35 ### ### ### - ####################################