Self-Hosted Q&A

Scenario - Three way NDMP backup from Isilon. The Isilon is using an IP pool of x.x.x.x (eg 192.168.1.1 - .4) for NDMP operations The media agent has a primary IP of y.y.y.y (eg 192.168.2.1). I have put a second IP on the media agent that is in the same subnet as the Isilon, eg 192.168.1.250. This second IP is on a different nic from the primary IP. When I do a backup of the Isilon the job fails due to “network communication error”. When I look at the logs the problem seems to be that the nasbackup command is still using the media agents original primary IP and not the new secondary IP. I have tried setting up DIP/Backup Network pair but the job still fails and the logs show that the media agent primary IP is still being used. Is it possible for the NDMP backup to use a specified ip address for the MediaAgent that is not the primary IP? Based on a bit of digging around in the forum it seems that DIPs are not used for NDMP traffic management since the NDMP server (Isilo

Hello,We are running an HANA database in a cluster setup, with a primary and secondery Linux machine.I have an problem when doing cross platform restore of an HANA database.We are trying to restore an production enviroment HANA database and restore it from the production Linux machine (host) to a stage/development host / machine.The restore is starting, but it is restoring the database into the secondary machine (host) in the cluster instead of the primary machine.I can describe further and attach screenshot to explain better.Best regardsFredrik AndreassonAxians Linux team

Hi fellow Commvaulters, We’ve launched a restore of an OpenStack instance, which the job failed with the following error : The job has overwritten the Instance, which means that it is now deleted, and we are not able to restore it.Any suggestion of what can be the root cause of the error ? Kind regards. 

Hi, I understand that conditions must be satisfied before a failover (CS Livesync) is automatically executed (if enabled)I have a question about this.Does this immediately happen after these conditions are met or does it wait and checks it the conditions a (few) minutes later again before going over?And if that there is some delay, is it configurable? Thanks,Danny

In the following site IntelliSnap Protection for VMs on VVol or VSAN/VxRail Datastores (commvault.com), it is mentioned under Considerations the following point: You can only perform a live browse or restore operation for files on guest VM RAID-5 volumes from a backup copy. File restores for RAID-5 volumes are not supported from a snap copy. Can you please elaborate a bit this sentence? Does it mean that we cannot perform file restore with backup of vSAN datastore if we do not have a backup copy? Why RAID-5 volumes?Thanks & Regards

Hello Community,For sharepoint online apps, we can see a value called “Sites” at the application level (see screenshot 1 - 1746 sites reported) , with a value which is greater than the number of items that are listed and that should correspond to the sites backed up (see screenshot 2 - 1159 items reported).The last backup status for that client indicates that 1159 sites have been backed up (see screenshot 3).So what is the definition for the “Sites” value provided at the top level of the application ?Regards,Pierre

What does Maximum archive file count in secondary object value means?   

Hi there, I need to generate some .csrs from CommVault for our CA, who require RSA 4096 keys. Java Keytool should accept a -keysize switch to define key length, but I can’t find how to set this value for cvCertTool.cmd.  Is this even possible? Thanks.

Cloud disk libraries are inaccessible from mediaagent after they are upgraded form v11sp23.51 to v11sp24.56 We see below logs:15480 32d0  07/14 17:23:55 ### [CVMountd] Curl Error: 27, HEAD https*********01/2LBV3M_10.29.2020_13.21/CV_MAGNETIC/_DIRECTORY_HOLDER_15480 2094  07/14 17:23:55 ### [CVMountd] Error = 12415480 26c4  07/14 17:23:55 ### [CVMountd] Error = 12415480 3a4c  07/14 17:23:55 ### [CVMountd] Error = 12415480 3fbc  07/14 17:23:55 ### [CVMountd] Error = 12415480 1a88  07/14 17:23:55 ### [CVMountd] Error = 12415480 15bc  07/14 17:23:55 ### [CVMountd] Error = 12415480 39ec  07/14 17:23:55 ### [CVMountd] Error = 12415480 1da0  07/14 17:23:55 ### [CVMountd] Error = 12415480 3f88  07/14 17:23:55 ### [CVMountd] Error = 12415480 2840  07/14 17:23:55 ### [CVMountd] Error = 12415480 32d0  07/14 17:23:55 ### [CVMountd] Error = 12415480 37c4  07/14 17:54:52 ### [CVMountd] CURL error, CURLcod

Hi Team, Do we have commvault diagrams library to import and use in gliffy confluence to create backup Estate Arch easily ? I have very old infra arch diagram which was created years back , Now need to update the arch diagrams with commvault devices connectivity so I have Gliffy for Confluence using , if we have commvault defined images library to import will be greatly reduce my time on recreating the  Arch.

Our Proxy is on esx 7.0.3C, we use Pure’s Intellisnap to snap then the proxy mounts the snaps and commvault runs the backup copy. The backup copies are not running and the issue appears to have happened after the esx upgrade from 6.7 to 7.0.3c. 

Hello, Is there any report that can show “dependent/additional” media required for media refresh of selected media?

Hi Guys,I want to automatically kill the jobs in job controller, if it is waiting/pending state for more than 24 hours.I am aware that CV having the feature and it can be enabled under control panel > Job management > Job restart (tab). But the pain area is, we need to enable the option for 30+ job types by individually.  Do we any mechanism (workflow/qcommend) to enable the “Total Running Time” alone for all the job types at one shot. Thanks,Manikandan

Hell all,A customer asked me, if it is possible to restore a MS SQL backup to a time e.g. 11.:23:45 (seconds). During restore only minutes are shown. This is necessary to keep database and documents of a document system in sync. As far as I know in Oracle should it be possible.Thank you.

Hi,I’m looking into an issue with a VM that hosts a MySQL database. The MySQL admins are complaining about poor performance during VM Backups. My first guess is quiescing that is potentially causing issues. (Transport Mode is Hotadd)The MySQL database is also being backed up using the MySQL iData Agent. This works without issues. However, the customer also wants a filesystem consistent VM backup and that is where the issue comes in.Looking at the backup details and logs, I don’t see any issues.Any idea what next steps I could take here? I’m looking at the possibility to take a crash consistent snapshot to test my theory.

Good day all As we know the FR26 upgrade highlights the requirement to upgrade password complexity to Level 3.I’ve gone through all the local accounts (safe to assume the Domain accounts are not queried) and I’m still seeing the alert.I’ve looked to see if there is a way to list which accounts are the problem, but there doesn’t seem to be a way to list them.Does anyone have any solution to this?Thanks,Mauro

hi, After restarting the server in AIX,HP,SolraisIs there a way to prevent commvault service from starting automatically?

Hi All, Today I try to install linux SAP HANA agent.I following the below documentation Installing a Feature Release Locally on UNIX, Linux, or Macintosh Computers Using the Installation Package (commvault.com)I ran the ./cvpkagadd  but found the below error :*** could not find any installer to use.  I need immediate support  

Hello, I heard something about solution called Scaleset which is provided by AZURE. I don’t know how to start process of creation that solution to save some cost from machines.  Is someone have some experience in that type of solution? Regards, Michal 

Hello team OS: Wins2012 R2 datacenterCommvault Client version: V11/SP25.32Windows file system on the client indexing version :  2installed date:   Apr/2018 for some reason, locked file will not get backed up when ‘Track Access Time’ enabled Just wondering if this an expected behavior that locked file will not get backed up when ‘Track Access Time’ enabled or this is something Commvault development team need to look into ?   Tried:unchecking “Track Access Time” and then change the VSS setting for locked files only or as needed.  Once I make the change then re-enable “Track Access Time” , and it reverts to ‘’Use VSS for

Hi All,During the PostgreSQL backup the C: drive is filling up to 100%. The database itself has about 400 GB on D: drive.The disk space used on C: is 34 GB when no backups are running. But 150 GB (whole disk) is used during backups.I need to prevent the C: drive from getting full during the backup.What fills up the C: drive?Is it possible to redirect it to another drive/folder?Any other ideas?Thank you,Lubos

How or is it even possible to enable a 25Gb link on hyperscale Dell r740xd2 reference architecture?  We have the optics and switches to do 25Gb.  But the server doesn’t seem to want to recognize it can do 25Gb.  Tried ethtool -s p1p1 speed 25000 duplex full autoneg offand ethtool -s p1p1 autoneg onUsing  Broadcom Adv. Dual 25Gb Ethernetwith a  P7D7R transceiver.  

Hello team OS: Wins2012 R2 datacenterCommvault Client version: V11/SP25.32Windows file system on the client indexing version :  2installed date:   Apr/2018 I just came across an issue where the ‘Use VSS’ option is grayed out from general tab of subclient properties and that causes backup failed on the locked files.I think uninstall/reinstall file system agent will work, and not sure why VSS option doesn’t active    

Hello, Commvault Community,I was searching for documentation about GlusterFS, but not sure if the lead I found really applies to what I want.   I was wondering if there is a way to globally exclude files that are of type “fuse.glusterfs”?   I found this in the doc, but not sure if it applies to what I’m researching.  Exclude Files From Backup Operations in Hybrid File Store (commvault.com)Situation:GlusterFS replicates data multiple times over the cluster, i.e. one file turns into 5 copies across the nodes in the cluster (assuming there are five nodes).  We have an exclusion list defined in the Global or Client Filters, but this only works if we know where glusterfs types are being stored. We recently discovered an unaccounted glusterfs nodes, and as consequenc

Hello Community, Will there be any impact to exchange online user mailbox backups due to the latest change listed on Microsoft digest? one of my customer is worried if this can impact backups by any chance.More information about change can be found under following link:https://techcommunity.microsoft.com/t5/exchange-team-blog/change-in-naming-convention-of-user-s-name-parameter/ba-p/3284733