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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,944 Topics
  • 21,365 Replies
4944 Topics
T
Byte
TNOByte
asked in Self-Hosted Q&A
Software cache

Hello,We are currentlly on version 11.22.57 and palnning to upgrade to 11.24.34. Download and Sync of software cache ususally takes time ( around an hour ),  so would like to save time and download it in advance. plan is to upgrade the CS (using a local package) and than push the upgrade to all MA’s from GUI.Is there any risk in download & Sync the software cache ( On CS and Remote cache on Hyperscale nodes ) with a higher version than what is currentlly installed ? Will it create some conflict with what is curentlly in the software cache ? Thanks

1
Chris Hollis
Vaulter
2 years ago
T
Byte
TNOByte
asked in Self-Hosted Q&A
Error in downloading package

Hello,Trying to download installation package ( 11.24 )  by running  CV installer file from our Commserve server ( Windows)Download is failing with below error:Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'cloud.commvault.com', status code []Invalid URL    [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1644492234_e4c95de8f56de000c51a8c3ba5758bc1]. Error: The remote name could not be resolved: 'downloadcenter.commvault.com', status code []Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code [] I can access cloud.commvault.com from browser with no issues. Any Idea’s ? Thanks    

4
T
Byte
2 years ago
C
Byte
christopheByte
asked in Self-Hosted Q&A
qoperation jobcontrol commandline

Hi All,i searching for an option for the command for the “qoperation jobcontrol” .I try to set a suspend with auto resume interval option and i can’t find it in the command line documentation.in the GUI it’s possible and i hope it’s available in command line.Kind regards,

11
H
Vaulter
2 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A
Admincenter move -> customisation lost

Hi, We are moving our admincenter to a new server. (using the procedure, the DM2 & cvcloud dbs).It took the reports, etc, so all looks ok.But we noticed that on the new admincenter, we lost our tenant customisation. So we are missing for examples the logos for each tenant. How can we also migrate that?

11
Sarahy
Vaulter
2 years ago
A
Byte
Ayman SeyamByte
asked in Self-Hosted Q&A
cannot backup oracle client

i trying to backup oracle client and working fine once after that got error as in attached log to be noted :- all network connections between CS,MA,client are fine - service account and permissions are set as required - i changed cvd port because there are services working on same port but still having error 

3
Mike Struening
Vaulter
2 years ago
W
Byte
wstbackupByte
asked in Self-Hosted Q&A
Commserve Slow - upgraded to 11.25

Hi AllWe recently upgraded our commserve to 11.25 and since then the commcell / commserve server / backups are slowThe response time when accessing or doing anything on the commcell is dead slow.Anyone facing this issue currently ? Any thoughts ?

9
Mike Struening
Vaulter
2 years ago
K
Byte
kszafByte
asked in Self-Hosted Q&A
Backup Teams

Hi,  I have a question during teams backup. I would like to backup Teamsa's resource, but in the most optimal way, i.e. so that the CV detects new groups or containers indicated by us.We don't want to backup all users.How best to do it.Please help.

1
Mike Struening
Vaulter
2 years ago
X
Byte
xiwenByte
asked in Self-Hosted Q&A
Commvault media server DR

Commvault media server keep DDB and Index. If the media server crash, will lost all restore capability.1, how to protect DDB and Index on media server? what is DR process for media server? 2, shall we replicate Commvault media server DDB and Index from source to target regularly? want to bring up target media server immediately if source server down.

2
M
Vaulter
2 years ago
S
Sidath
asked in Self-Hosted Q&A
Any thoughts on Commvault Sharepoint archive. it was there but now its not visible

we are not able to visble any of commvault sharepoint archive solution,we can recall that some time back we had the feature but now seem depreciated any one has thoughts on this 

1
M
Vaulter
2 years ago
A
Byte
askesiByte
asked in Self-Hosted Q&A
Laptop MigrationAssistant content

When specifying MigrationAssistant in the laptop content, what is backed up?

2
S
Vaulter
2 years ago
J
Bit
JamesLincolnBit
asked in Self-Hosted Q&A
Ransomware Honeypot detection

i only have about 50 physical servers - all have CV agents - whereas i have about 500 virtual machines that get backed up via a vcenter vm backup.  Question about the honeypot detection … do the 500 virtual machines get detected for ransomware in any sort of fashion or what is the guidance there?  Thanks!

1
Mike Struening
Vaulter
2 years ago
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Encryption Question

When encryption is enabled on storage-policy or client or sub-client :Does the data is encrypted on source clients and then encrypted data is transferred on network and stored as it is in backup library OR the unencrypted data is transferred over network and encryption happens at media agent side before storing the data in library .  

1
Mike Struening
Vaulter
2 years ago
M
Byte
marcelo bernardes fernandesByte
asked in Self-Hosted Q&A
custom report of all installed clients and their groups in commvault

Hi guysI would like to know if there is a way to make a report of all installed clients and their groups in commvault, if there is any way to extract this general report of clients and groups

1
Aplynx
Vaulter
2 years ago
D
Bit
dman76Bit
asked in Self-Hosted Q&A
Another user with email [%email address%] already exists.

Our version is 11.25.11.We recently had an employee move on and wanted to modify the Email ID in the User Properties dialog box for a service account and received an error stating:Another user with email [email address goes here] already exists.Is this a bug? We do have a couple of separate user accounts configured with the same email id so not sure why we are unable to modify?

3
P
Vaulter
2 years ago
K
Byte
kszafByte
asked in Self-Hosted Q&A
Incremental Backup PST don t working

Hi, I will be very appreciate for help. The problem is with the PST file when using Windows File system agent.After executing a full backup job, the PST file is not backed up in successive increments, despite the daily modification of the file. The client tried to turn off the application in front of the backup window, restarted the computer and the agent was updated as well.From the subclinet side, the settings are as follows, although the PST file is not backed up every day during incremental jobs.Greetings, 

10
Mike Struening
Vaulter
2 years ago
K
Bit
Karl LangstonBit
asked in Self-Hosted Q&A
what are the current best settings for encouraging an MA to prune as fast as possible?

I have one MA that seems to spend all day every day pruning.the opposite MA seems to finish after a few hours every day.all things being equal apart from maybe backup load what settings can be applied to increase pruning? 

1
S
Vaulter
2 years ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
What is Immutable Backup

Hello Team,I wonder what Immutable backup is and what can be done in this area with Commvault? Is there a documentation page on what can be done for Immutable backup with Commvault? What else can we add to options such as ransomware protection, WORM Copy, AirGap?Best Regards.

1
S
Vaulter
2 years ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Index Cache

Index Cache (V2).Yesterday I moved an IndexCache to another drive due to space issues. The index was at the time 293GB in size on a 300GB drive. I moved it with the Workflow “ChangeIndexCacheConfig” to a new destination with 1TB of free space.Today when I check the index today it is 440GB in size, so it growed almost 50% over night.Why would it grow this much? Just normal incremental backups was run over night? No additional clients added or any changes made to clients being backed up by the MA.Index cache settings as displayed below.  BR Henke

4
Henke
Byte
2 years ago
D
Bit
DardanBit
posted in Self-Hosted Q&A
Exchange Online performance

Hello CV community,I’ve been struggling with throttling issues when archiving EXO and was wondering about your experience in terms of performance.Could you please share your configuration and the stats of archiving jobs, so I have an idea about what to expect?How many access nodes? How many APP ID’s? How many service accounts? What’s the average throughput when performing archiving jobs?I know that performance can affected by several factors but I’m hoping go get some general stats with this.Appreciate your feedback.Cheers,Dardan

7
D
Bit
2 years ago
karthik S U
Vaulter
karthik S UVaulter
asked in Self-Hosted Q&A
Expansion of one HSX node to existing HSX environment

Hi team, we are in  a process of adding one more node and new node is imaged with 2.2 version where as existing three nodes are in HSX 2.1 version.which option would be perfect,1.do we need to downgrade new node to hsx 2.1 or2. upgrade existing nodes from 2.1 to 2.2.  if yes, is it ok to just hedvig os upgrade to latest version using below cmd or is there any other procedure to follow. a. cvupgradeos.py -upgrade_hedvig_onlyb. cvupgradeos.py

3
karthik S U
Vaulter
2 years ago
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
How to configure Commvault Reporting to use HTTPS instead of HTTP ?

Hi Community ,I want to configure my Commserver Reports to be generated over HTTPS instead of using HTTP.In Commserver IIS manager , the default configuration is http.Can any one guide how can we correctly configure reporting over HTTPS using self signed SSL certificate or CA approved SSL certificate ?

8
S
Vaulter
2 years ago
G
Bit
gmohBit
asked in Self-Hosted Q&A
Restoring Paths only

My Linux Database admin has asked if there is a way to restore directory paths only (no files).  

4
G
Bit
2 years ago
P
Bit
phriBriBit
asked in Self-Hosted Q&A
MFA QR Code for Authenticator App

I have been reading through the documentation and it states that a QR code can be used to setup the authenticator app however upon initial login it sends an email with the secret key instead. We’re currently on 11.24 and I saw another post that mentioned that this is available in 11.25?  Can anyone confirm that they receive a QR code on the first login after MFA is enabled? We use separate admin accounts and want to avoid giving a mailbox to these accounts… would be nice to know if the authenticator app could be configured without having an email associated.

7
Onno van den Berg
Commvault Certified Expert
2 years ago
Ananth
Vaulter
AnanthVaulter
asked in Self-Hosted Q&A
HSX Node name length

Hello All,I am curious to know that do we have any limitation in the length of the characters for the HSX node names?I mean is there any limit that name should be within 15 or 20 characters? If yes what is the allowed character length for the HSX node names.RegardsAnanth

4
Mike Struening
Vaulter
2 years ago
Robert Horowski
Commvault Certified Expert
Robert HorowskiCommvault Certified Expert
asked in Self-Hosted Q&A
2fa Could not add security key

Hi!In my lab I’m trying to add a Yubikey compatible key as 2FA for a user. For this reason I’ve created a dedicated group, put a user in it and in Manage → Commcell, enabled 2FA for created group. Now I am trying to add a key for a user but this won’t work. I go to a user details, click add security key,answer Yes when prompted and it fails there. This happens even before I’m asked to put anything into my USB port.Is there anything I’m missing here?I’ve tested this on 11.25.14 and 11.26.3 and results are the same.Any suggestions would be appreciated. Regards,Robert 

9
Mike Struening
Vaulter
2 years ago

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