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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,690 Topics
  • 20,536 Replies

4690 Topics

B
Byte
bc1410Byte
posted in Self-Hosted Q&A

Question on Scheduling Groups

So another question.Regarding scheduling backups.  So our environment which is mostly windows servers and a few linux servers and 1 MsSQL.   Is following an accurate assumption:If I want to create a new client group, example - “Windows Server Agents” and then associate all of our Windows servers to this group this approach seems much cleaner way to create bkup policy then creating a seperate backup schedule for each windows server individually.  What is recommened?  Also if I was to create this group client Windows server bkup schedule I notice it doesnt let me chosse what drives I want to backup and the system state option.   I only see these options if I set up a backup schedule for an idividual client as there is a “content” tab where I can select aLL local drives or browse etc..and then there is also a check box for the “system State”   Does the client group bkup schedule automatically bkup all local drives -  C:\ drive and if there happens to be a D:\ it will back that up as well

24
Mike Struening
Vaulter
3 years ago
C
Byte
chilledkroeteByte
asked in Self-Hosted Q&A

MSP OneDrive Backup; Discovery fails

Hi all,we are deploying a new MSP Environment for backing up O365 Applications.To have the Access Nodes and Infrastructure Settings hidden for customers we have deployed the Infrastructure Pool App Workflow from Store and using an UNC Share for Shared job results path.Commcell is running 11.22 and Exchange Online and SharePoint are working fine so far.OneDrive is giving me some question marks. The OneDrive App is not able to discover Users, always saying “Users and groups are being discovered in the background. Check back after some time.”When i take a lock on the CvCloudDiscoverOneDrive.log on the Access Nodes i find the following errors:4956  17bc  03/19 13:26:53 ### CloudDiscover::OneDriveStartDiscoverUsers(2208) - discover option = '{"searchMode":0,"userSerachOption":{"searchType":"0","listRegEx":[],"bOnlyWithLicense":false, "targetDomain":""},"listGroups":[]}'4956  1     03/19 13:26:53 ### ### GetAllUsers - clientid '22eba5a2-4663-4882-955d-ba05e120b4ea'4956  f78   03/19 13:26:53

4
C
Byte
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A

Found a multi-segment swap partition on virtual machine [vm_name]. Ensure that a new full backup has been run on this VM.

Hi Guys, The Customer is having a problem. Some of VMs show the following error: Found a multi-segment swap partition on virtual machine [vm_name]. Ensure that a new full backup has been run on this VM.   An error appears even if Full backup job is being run.Backup ends with status “Completed’ As I can see there is an article referring to this error.http://kb.commvault.com/VMW0030However, the article refers to Service Pack 7, 8, or 9. The Customer is running FR20. I’d like to know your opinion, guys.Do you think that the Customer can ignore this error?Do you think backups that ends with this error and have a status ‘Completed’ are completely fine and the Customer will be able to use them to restore VMs in the future? Rgds,Kamil

7
Mike Struening
Vaulter
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A

bAlertOnMultipleSegmentSwapPartition Setting Question

One more question. What type and value should I put for this key? ‘BOOLEAN’ and ‘false’ or ‘INTEGER’ and ‘0’ as a value? Rgds,Kamil

1
G
Vaulter
3 years ago
K
Byte
KelvinByte
asked in Self-Hosted Q&A

Restore and key management for hardware (Tape Drive) based encryption

Hi,If we encrypt our backup data by using hardware (tape drive) encryption, I wonder Is the encryption dependent on the tape drives which perform the hardware encryption ? If the tape drives fail, will encrypted backup jobs become un-restorable from any replacement tape drives ? Will there be an encryption key needed for this type of encryption ? Who will manage the encryption key ? Commvault or tape drives or the tape library ? Is the key needed for restore each jobs from an encrypted backup job from the tapes ?Thanks,

3
Mike Struening
Vaulter
3 years ago
R
Bit
Rohan YBit
asked in Self-Hosted Q&A

VMDK with Agent based backup.

Hi TeamI have request request to Backup VMDK file on a file system agent. Is there any way without configuring it in VSA can I take VMDK backup file ? Rohan Y

3
MFasulo
Vaulter
3 years ago
S
Bit
Storage Limit Over-NotifyBit
asked in Self-Hosted Q&A

Commvault Storage Limit over-Extra GB

Dear Friend, My storage Limit is over. i need to get another 2TB or 4 TB  in my renewal Period. kindly give me details, how much will be cost 1TB. please give your valuable suggestion. Amaranath

3
S
Vaulter
3 years ago
F
Byte
faiezByte
asked in Self-Hosted Q&A

Windows 2008 R2 iDA installation failed

Hi AllHaving issue to install agent on window server 2008 R2.Installation failed with this error.Anyone experience this issue?how to solve it.Thank you    Line 232: Error: Cannot start service GxFWD(Instance001). Please start the service manually or try again.               Line 345: 556   1     03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643.                Line 345: 556   1     03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643.                Line 352: 556   1     03/09 05:04:37 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].               Line 470: 1036  12    03/09 05:33:11 ### ### ### - Error: Failed to do pre-configuration for VSS Provider               Line 478: 1036  12    03/09 05:33:16 ### ### ### - Error: Failed to do pre-configuration for VSS P

4
F
Byte
3 years ago
T
Byte
Tom EvansByte
asked in Self-Hosted Q&A

Hyperscale MR Install

Can anyone advise the recommended way to install a MR on Hyperscale cluster please?Remote installation from Comcell 1 node at a time or can all the nodes in cluster be selected in a single job? Does maintenance mode need to be used etc?Thanks in advance 

2
T
Byte
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

trying to enable livesync on prod stuck

I try to enable livesync ont the prod customer commserve. In the control panel\Commserve LiveSync, I have selected the checkbox to Enable Livesync.The name the  instance002 on each commserve is okI have selected the default CommServeDR, in connectivity I have chosen  Use Existing Configuration and leave all by default.after 5 mn the Console is stuck. “Commserve Livesync datasaving in progress ...”When I verify naming in the process manager, I notice that the client name of each Instance002 contains _NODE at the end, but on the console the name is ok.  Do you know why it appears ?Thanks ! when I go to process manager of each commserve I have :PRODClient name   commserveClient Hostname    csprod.mycustomer.comInstance Name    Instance001CommServe Hostname    csprod.mycustomer.comCommServe Name   commserveClient name         csprod-SQL_NODEClient Hostname    csprod.mycustomer.comInstance Name       Instance002CommServe Hostname csprod.mycustomer.comCommServe Name     commserveSTANDBYClien

8
Mike Struening
Vaulter
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

Why status red

Why is this marked as red (issue) in the admincinsole if the backup did run and completed successfully? (now it’s MAr 14, 5PM)   

21
Mike Struening
Vaulter
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

Command Center - restore agents

Hi, For some environments, we use a VM based backup.For restoring purposes, we have restore agents installed on the vms, so that individual files can be restored.Works fine. Now the ‘problem’: when you use the command center, you can go to protection → file servers.Because we only use the agent as restore again (no backup license active), you can see the machines over there. BUT…on that page, they all show are “red - missed” sla….panic...Is there a way to “map” those machines to the vm , so that user doesn’t panic. Of course, not sure if you experience the same.  

16
Mike Struening
Vaulter
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

Documentation -> expert view -> down?

Trying expert view in the documentation, but after clicking sign in , there is an internal server error. Link I used:  https://developer.commvault.com/11.22/expert/index.htmlKnown problems @ commvault? Expert view logon 

7
M
Vaulter
3 years ago
Chris Hollis
Vaulter
Chris HollisVaulter
posted in Self-Hosted Q&A

Microsoft 365 Outage Alert - March 15th 2021

Hi Community,With the current Microsoft outage affecting various O365 platforms (refer to: https://status.office365.com/), please be aware that you may be experiencing issues within your environment. As a result of this outage, some of our support systems are impacted and if you’ve raised a new support incident, you may be delayed in receiving a reply. We sincerly apologize in advance for this inconvenience and we will update you once we’ve confirmed our systems are back online and operational. For now, please feel free to raise any technical questions or concerns in the community. 

4
Mike Struening
Vaulter
3 years ago
D
Bit
DianaBit
asked in Self-Hosted Q&A

Error backup Intellisnap for Oracle

When setting backup with intellisnap with Oracle appear "Unable to proceed with rman based snap to tape as catalog has not been specified by the user."

8
P
Vaulter
3 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A

Libraries With Mixed Drive Types

Hi,We want to use a library with 1 LTO6 and 3 LTO8 tape drives.The LTO8 tape drives will be used for new backups on new LTO8 tapes (associating a Barcode Pattern with a Scratch Pool and the Storage Policy with the Drive Pool and Scratch Pool).The LTO6 tape drive will be used only for restores from existing LTO4 tapes.What will happen if I import an LTO4 tape in the library for a restore? Will it be loaded into the LTO6 tape drive automatically, or can I do something to arrange that? Or could it accidentally be loaded into an LTO8 tape drive?Thanks!

2
I
Commvault Certified Expert
3 years ago
P
Commvault Certified Expert
PatrikCommvault Certified Expert
asked in Self-Hosted Q&A

CV Failover and Network Proxies

Hi, When using the CV Failover setting sCSINTERFACELIST which contains a list of the primary and standby CS hostnames in the Commcell, is it no longer necessary to use proxies for all clients to connect to the active Commserve in a CV Failover and LiveSync setup? Can I set up the LiveSync without the Network Topology to use these proxies and just trust this additional setting to make the client connect to the active CS? Are there any pros and cons? /Patrik

6
P
Commvault Certified Expert
3 years ago
T
Byte
TP_EricksonByte
asked in Self-Hosted Q&A

Extended Retentions are not adhering to retention rules in place

I'm having some issues with Retention cycles not adhering to the rules we give them. Are normal cycles are inc/diff are 7 days 1 Cycle, Weekly Full 28 days 1 cycle and Monthly Full for 1095+ 1 cycle. The daily retention we have no problems with , but its the weekly and monthly full’s that are not working correctly. The weekly full’s would keep the retention of a monthly full and the monthly full would keep the retention of a weekly full. I don't know if the “For Weekly Full Rule the Week Starts on” or the “For Monthly Full Rule the Month starts on “ is causing the issue, or if the “For all rules keep the:” is causing the problem.I don't know what these three rules technically do so i need help understanding these three to understand if i have them set incorrectly for the rules i am trying to set. “For Weekly Full Rule the Week Starts on”“For Monthly Full Rule the Month starts on ““For all rules keep the:”   

7
Mike Struening
Vaulter
3 years ago
T
Byte
TP_EricksonByte
asked in Self-Hosted Q&A

Does Commvault handle Microsoft Azure DNS and SQL?

So I am out of the womb new to Microsoft Azure. Our company is wanting to add Azure into our environment, and tried setting up some vm’s with azure which sadly I'm awaiting for my systems team to help me with. I poked them again to get the project started, however, he was talking about they are looking into Microsoft Azure DNS, and Azure SQL, and was wondering if Commvault handles backups for these two products for Azure? I straight up don't know the answer fully and tried googling, but just got more confused. If any of you guys know if these are straight forward something Commvault handles, or if “SQL” and “DNS” is to vague of a description. Let me know and point out some articles that i can take back to them for further collaboration. 

1
YYZ
Byte
3 years ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A

How to Update Tomcat in the CommCell

Hello, we have received a notice from our security department that we need to update the Tomcat on the servers for Commvault. Has anyone here already done such an update ? I think an update of the Tomcat would also mean a downtime for the affected system. I would like to inform myself in advance here about the procedure before I run into an error that could mean the failure of the backup service.RegardsThomas

4
Mike Struening
Vaulter
3 years ago
T
Byte
TP_EricksonByte
asked in Self-Hosted Q&A

Can an incremental storage policy be used for multiple storage policies?

In order to remove excess storage policies, I was wondering if incremental storage policies can be shared across multiple storage policies? We use the incremental storage policies for our daily backups which has a short retention cycle of 7 days 1 cycle. 

3
Mike Struening
Vaulter
3 years ago
S
Sebastian Kupka
asked in Self-Hosted Q&A

Netapp Open Replication - 2 Copies of one volume

Hi everyone,i`ve been using intellisnap with netapp for a long time now at customers but always with the oncommand unified manager.been trying to test a bit with the netapp open replication now to get rid of the OCUM.so the setup is….2 netapp simulators, one cifs volume at the source, relationship set up.snapshot and vault to one destination volume works.snapshot and mirror to another destination volume (from same source) works.but i am getting errors, when it comes to set up one source volume to one destination volume using BOTH - vault and mirror type. this was working before with ocum - istn it supported with the open replication anymore?thank you in advance,Sebastian  

9
dude
Byte
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

Next step - Test commserve failover (LAB) stuck

Hello,last post link bellow after validated that my Prod and standby  commserve are functionnal. I have tried to execute the test failover from the process manager of prod commserve cs01All seems to be good but after 30 minutes it stuck at :Sending the request to make node [cs02-SQL] active...Checking PreRequisites for test failover operation...    DoneConfirming no CommServe SQL LiveSync jobs are running...    DoneDisable restore schedule for node [cs02-SQL]...    DonePerform last sync up before failover...    DoneRestoring database(s) with recovery option...    DoneExecuting recovery tool in maintenance mode for test failover...    DoneComparing the database and binaries version...    DoneDisabling read only CommServe mode if enabled...    DoneEnabling Test CommServe mode...    DoneDoing name change if required...    DoneRevoke CommServe certificate...    DoneDelete firewall configuration file...    DoneUpdate firewall settings...    DoneEnabling and starting all the services...    D

7
Mike Struening
Vaulter
3 years ago
A
Byte
AlessioByte
asked in Self-Hosted Q&A

Commvault express installation

Hello community, Is there someone that has already install Commvault Express for lab/test purpose ?I cannot login to the console after installation and i cannot create an account from the WebCOnsole. Any tip/idea ? Regards, Alessio

4
A
Byte
3 years ago
H
Byte
HarrisByte
asked in Self-Hosted Q&A

Index cannot be accessed

HiI try to restore folder from Synthetic full backup which was successfully completed. When you try to brows message shows  Red circle with cross “The Index cannot be accessed. Try again later. If the issue persists, contact support” using V11.20.36 recently updated.Any idea/ solution appreciate.

5
dude
Byte
3 years ago

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