Self-Hosted Q&A

I need the ability to permanently delete emails from an Exchange backup.  Beyond removing indexes and making it unavailable for recovery, I need for the data to be completely wiped whether by overwriting the emails in question with zeroes or rewriting the backup image so the data in question is no longer present in the backup file.According to the docs - https://documentation.commvault.com/11.23/essential/110998_deleting_mailbox_items_folders_or_messages.html and https://documentation.commvault.com/11.23/essential/104288_deleting_mail_messages_in_exchange_mailbox.htmlIf a message is deleted from mailbox it cannot be recover

Hi,I’m failing to enable Dash Copy. How do you about this.? And also how can you tell if dedub is enabled  on your comcel

I have 5 years of retained data. Is there a report that can breakdown retained data by year?  I’ve tried a job summary and the Data Retention Forecast report but it does not give me the details I’m looking for.

Hi guys ,is there a report/graphic which tells you how many jobs, sub-client or stream running divided by hour?for example from 20 to 23 how many jobs, sub-clinet or stream were running.Thanks       

I have 2 mailboxes that are consistently failing.  I have run the backup individually on them and they have both failed and the logs are showing the following error.  Failed to process mailbox. Error message [The server cannot service this request right now. Try again later.]]  Any ideas? Thanks

Right now the synthetic full backup on CIFS Share backup with IntelliSnap is not supported. Any way that this can be enabled? 

I just had to have my NVME card replaced and now I need to build a new vg and lvm’s for ddb & indexcache. Is anyone aware of a file under /opt/commvault that may show me how those were created by the install scripts?

Hello,We did notice that when we login to web console and when we click Command Centre we got all blank page. We did try to restart Commvault cell even all server, but still was unable to see it. I did opened the case and hope the support will find what is a problem.Regards,

Hi Fellas,I have some questions about the Splunk’ s data backup. According to the documentation Commvault can take backup Splunk Indexes. But the Splunk has some specials files called “hot buckets, warm buckets, cold buckets, frozen buckets”. Can we take these backup with the Commvault ?We especially want to take Frozen Buckets backup. Anyone has know any information or suggestions ? https://documentation.commvault.com/11.24/essential/111273_splunk.htmlhttps://docs.splunk.com/Documentation/Splunk/8.2.2/Indexer/Backupindexeddata  

Hello Guys! Is anything known about this problem?Also reported to me a blank page problem when loading into Admin Console, the problem started to occur after upgrading the environment from SP21 to SP24.21.Please let me know if any suggestions regarding this problem have already been found. Thanks,Kamil

Our data aging jobs are not completing correctly.  all indications are it’s Oracle but has anyone got any advice about what to ask.Apologies am a newbie here.

I am delegating access to my DBA group so that they can manage their own clients, including pushing agents from the Commserve.  I’ve granted their role access to:  However when these users open up their Commcell GUI, the “Install Software” button (under the Tools menu item) is not there.  If they log in to the web (admin) console - they *can* push the agent that way.  But we would much prefer for them to be able to manage everything from the same location (i.e. the commcell GUI) rather than flip back and forth.  Is there some other permission that I’m missing?

If you don’t mind id like to piggy back off your thread. Someone made a comment that the full synthetics would not stack and run at the same time. I’m having trouble with that where several full synthetic jobs are kicking in at the same time. Is there a way to have the system only run 1 at a time without me having to go in there and scheduling them all out?

Hi all I know migrating Meda Agents is usually pretty straightforward, but in this case we have some challenges.The Media Agent is also a SQL server that runs a production DB. It was created as a MA to back itself up only, due to it’s size.The customer is upgrading the Server Hardware and is following the below method, which causes us the challenges.New server will be built and given the same name and IP as the old one.So the old server will be shut down at the same time.My though it is to uninstall the MA software on the old server and reinstall it giving it a different name - to allow the DDB to be copied across to the new MA.Then if I install the MA software on the new servers, will Commvault register it as the previous MA?Second to that is moving the maglibs across.It’s all disk based. Is it possible to just detach the disks from the old server and attach them to the new one with the same ID’s

HiDoes anyone know where to find white papers or best practise about how to setup a backupnet.Not just a adding a backupnet netcards IP in the client, but more indept information?Br. Tommy

Hello experts.Is there somewhere in the online documentation that show how Commvault backs up master and worker nodes in a Kubernetes cluster? Or is there any other available documentation on this?Please help.Thank you!

Hello,I have a CommServer with Life Sync configuration. Now I have the issue to hold the software cache on both nodes in sync. What is the best solution for this, as I read we cannot move out the software cache to a file-share as it must be located on the CommServer.what is the best practice to solve it?we running CommVault 11.20.55regards Juergen  

Trying to figure out why my Java gui display of the job controller is showing something like:Username: John.Smith (67)then listing out what I guess are all of the jobs belonging to that user.How can I get rid of that “username: John.Smith (67)” line in my display? 

SAP for Oracle agent on client's log backups are running fine but not clearing archive logs  we already enabled “Archive delete” option on subclient level. 

End Users are allowed to access their own mailbox through Web Console.Is there a way to allow them access to the Shared Mailboxes they have access to?

I have this problem. this morning I install the hotfix on the client computer not knowing it will affect my ddb reconstruction ongoing now for 12hours now no update what can I do fast to fix this pls very urgentSIDB_GDP_PROD_ARCHIVE_GDP_PROD_ARCHIVE_Primary(Feb 9 2018 4:39PM) [ID:7]Full ReconstructionLast Job Update Time: 12 hours 52 minutes agoTotal Data Processed:0 BytesThe Job Manager service was restarted.Source: hq-vm-commserv, Process: JobManager

Can i exclude certain databases (tempdb, model etc.) on a plan/policy/server group level.The goal is to group servers which uses SAP Sybase database instances, and exclude databases which is not used.(tempdb, model etc.)Otherwise I have to edit each subclient, and exclude those databases, on each server. Hope you guys can help.Thank you. 

Hi CV Community, We have acquired a company that has a chunk of data in Egnyte’s cloud.  If possible, I’m to try and back this data up, before they start trying to port it into our Sharepoint and other services as deemed appropriate.   Anyone done this? (and how did you?) I’m not seeing a lot of “we did this” sort of commentary with google searches, and I get no hits for dealing with Egnyte data in CV’s manuals or KB site. Thanks, David K

comment intégrer un nouveau serveurs physique pour  sauvegarde sur CommVault

I’m on v11 SP16 and have inherited a system from someone who is no longer available.  I am not incredibly well versed in CommVault, so forgive any wrong explanations/terminology if I do not describe this well. Background:We have several Clients that have been “disabled for backup” at various levels (some at the client level, at the subclient level, or both), probably due to retiring of the underlying server (working on this info), but some clients are still backing up some things (like the filesystem or a database) and other items like a different database on the same server are disabled for backup.  The jobs for these “deactivated for backup” *should* have aged off due to how old they are.  Some have been written to tape, others have not (but still years old, way past retention).  I know I can “release the license” on the client and delete it in some cases, which will remove the jobs, but i don’t necessarily want to do that in call cases.