Self-Hosted Q&A

What does it take to configure a DR Commserve to be linked to the primary or Main site CommCell

Hi, all Due business restrictions we cannot download 11.24 zipped package for Windows. Is possible to get a link like I received last time in March for 11.20? Thank you in advance. Best regards,George

In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability:   Security Update for Microsoft ASP.NET Core (DoS) (August 2020)             "  Path              : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16  Installed version : 2.1.16

Hi, I have a few questions about a customer that has a subscription based license: To my understanding, we have to enable "Service Provider Billing" in Cloud Metrics Reporting. Is there a detailed overview available about exactly what information is collected? For instance, which field names like client name, subclient name, job error message, etc. are included? They need detailed information (Health, Activity and Audit) in their own Metrics server (hosted on the CommServe). But they want to forward only Service Provider Billing information to us (the Reseller). How can we accomplish this? I believe if we use the "Forwarding" option, everything gets forwarded, right? Thanks in advance for any response!

i have two instance 01 &02 and I want to remove these instance and create a new one but I don't know how to delete these instance

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : <commserve>File    : AuxCopyMgr.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@22900 46dc  10/28 16:51:58 4124325 DBBase-SQL() - dbmethods.cpp:1519, DB Layer will use [Exec] access by default. Use SetAdminAccess API for on demand Admin access.22900 46dc  10/28 16:51:59 4124325 Cvcl::init() - CVCL: Running in FIPS Mode22900 46dc  10/28 16:51:59 4124325 DetectNativeClient() - Found reg key [SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11]. Using driver [SQL Server Native Client 11.0].22900 46dc  10/28 16:52:00 4124325 Starting DDB Recon with Indexed restore22900 46dc  10/28 16:52:00 4124325 TaskInterfaceDB::getOptions() - Loading default options into memory22900 46dc  10/28 16:52:00 4124325 Init() - Initializing job control [token=4124325:1:1,cn=<commserve>], serverName [<CS fqdn>], ControlFlag [1], Job Id [4124325]

Hello Guys,The customer have one issue provoked by one MA(client) deletion. In the past I had one Media Agent (Hypervisor) and a Storage Policy for Yearly backups only for this MA.I deleted the Media Agent(client) but I keep the Storage Policy, I assumed if I delete the MA(client) I can always recover the original backups done by this PTOPOSRV010HYP into another server. Now when I try to browse the backups jobs it gives me the following message:It looks like the Commvault lost the reference between the original MA(client) and those backups. It is possible to recovery this??I tried and installed again the MA into the same server(I still have the physical server with same host name), but it looks like the Commvault cannot associate the jobs. I will have more situations like this, we di

Is Windows Server 2022 supported on Commvault 11.22

Hi Team, We currently have quite a large Secondary Copy of data, writing to object-based storage and I am just reviewing its health status (note - this is NOT cold storage in any way).At the moment it looks pretty good, but a while ago I seem to remember it was Commvault’s recommendation to periodically seal these large DDB’s. I believe this was in order to maintain healthy DDB performance.Does anyone know if this still applies? The reason I’m asking, is that I so far haven’t seen that recommendation in the documentation, but it is possible it is squirreled away somewhere. To help assist there is a summary here (approx):- 2 PartitionsSize of DDB                        950 GB (each).Unique Blocks                    500 millionQ&I 3 days                         1200Total Application Size          15 PB (yes, PB)Total Data Size on Disk        550 TBDedupe Savings

Client server stopped backing up over two weeks ago.  Check Readiness and Cvping are good.  The client log list the following error on the Windows server.    errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-IFind Thread Wrapper Run returned error}

Is it acceptable to share a NFS Mount Path using a different Media Agent (same OS, same kernel, same updates, same NTP etc) with a different Local Path?   CommVault 11.24.12 

I have this error “Permission denied, Checkpoint restore is blocked for DB [F:\Commvault\IndexCache\CvIdxDB\..] due to recent restore failure (ErrNo.13)”  The index cache has enough space,around 800G free space  AIX file system ,last index backup is 25 Oct 2021   Any tips on how to solve it,?  

Good day, Please assist.I am running version 11.24.16Virtual server backup successfully, but SAP Oracle and Archive Logs fail, error is: SAP Oracle Error [SAP BR*TOOLs execution failed. Please check the SAP detail file on client for details.]. Logs uploaded. Services are running  Oracle DB is online and healthy Execution of  BR*TOOLS command in the client server goes successfully Error Code: [18:95]Warm regards,Glenn Ngobeni

Hi All,I’ve problem smon when restore oracle DB EE to oracle DB SE. it can be possible restore DB EE to DB SE ? i search in oracle forum, using rman it’s not possible to restore DB EE to DB SE, must migrate the data. i using CV 11.20. My pfile and spfile is copied from DB EE to DB SE and set same DB ID too. Anyone have same problem ?

I want to install the package to install media agent and oracle client on linux server Red Hat 7 and i want to know the ports number required to be open between linux server and comm cell .

Hello Guys,I need to remove backup jobs didn´t finish(errors) and backp jobs expireds.Whats the best procedure to remove them? 

Hello Guys,I have a Commvault laboratory and need update version.Version today: 11.22.41I would like to update to version more than 11.22What is the best version to update?Just for a testanother question: Do i need to install agent to Vcenter? 

HI,   recently we had a customer who upgrade their SQL environment to CU12. this caused there CS live sync to stop working. this was all resolved in a ticket with support and a hotfix from DEV.   but now the customer is wanting to install CU13 and is afraid that this will cause the same issues as seen with CU12. is there any documentation on CU support on SQL? can you confirm if CU13 is installable on FR23 with the DIAG hotfix Diag3626? Thank you, Kind Regards, Thos Gieskes.

I have a windows client. The user would like to know if they can backup files with folder paths that are greater than 260 characters. During my initial research, I found the sSupportLongPath setting. According to the documentation, the setting may only apply to Linux systems. Can someone help clarify this for me? Also, how many characters does 1024 bytes equal to? Thanks in advance!  Does this setting apply to Windows File systems? 

We have a Commvault infrastructure running in Azure with all clients in Azure and we are thinking of converting the Azure storage accounts to be immutable, has anyone any experience of doing this?I think that this will increase the amount of storage being used by a factor of between 2 and 3 but just wanted someone who had actual experience of doing this to comment on this?

We are putting in a  new commcell and starting completely fresh and don’t want to import anything from the old but we will be backing up the same clients as the old commcell. Are any client configuration changes (client Win registry, config files etc) required if the new commcell wants to backup the client which was previously backed up by another commcell? The old commcell domain will remain for a while for restores and the conversion will be staggered.  The idea is if there are changes required on client they will have to flipped back to the original for restores.The old commcell agent software is reasonably up to date and we trying to avoid installing two agents on the same client.    Thanks Jim   

Commvault 11.24.12According to the documentation, “The mount path label file is required for the pruning of aged data in the mount path”.Create Mount Path Labels WorkflowIs the DEVICE_LABEL file the mount path label file?Do I need one to every mount path to prune aged data? Some of our Mount Paths don’t have one.  Does it apply to Mount Paths secured by CommVault Ransomware Protection?     

Hi,We are converting from storage polices to plans.  When we move a sql agent to Plans, it leaves behind the legacy schedule policy.  So now jobs are doubling up unless we manually remove the association from the old schedule policy.  Is anyone automating this process or know of how we can easily move to the plan and not have the old policy hang around. Would this be a CMR to request the remove old schedule and maybe have to agree to remove it?

We have several users accounts that first started as a local CommCell user and then later was Active Directory SSO enabled.  When I try to delete any of these users I get an error:Transfer of OwnershipI am never prompted to select a new owner like I get on all the most recent users. I have tried manually transferring ownership then a delete but get the same error.I have also tried deleting from either locations; CommCell Users and Domains And Organizations/Users. any thoughts would be greatly appreciated. Thank you.

I have configured sql live sync, and there is a schedule configured to be performed after the backup job completes,Everything is going fine but suddenly the sync operation converted to full restore without any change in the source server also there is no change occurred in destination side so i am asking about this behavior as its not logic to change to full restore with out any change !Commserve,Sql clients & MA version is 11.23..