Self-Hosted Q&A

Hi folks-One of our media agents was upgraded in error by a colleague to 11.24.56, while our Commserve and every other MA in the org is running 11.20.50. This misstep broke Aux Copies for the media agent that was upgraded.I opened a case with Commvault some time ago, and the engineer assigned told me the only solution was to upgrade the Commserve to 11.24.56. That’s just not possible for us presently for a number of reasons.My question is has anyone ever rolled back a major release update successfully on an MA? Or do you otherwise have a solution to what we find ourselves in here? I tend to believe the CV engineer and concede we’re stuck, but considering this particular MA is backing up only AD data in a very small domain, if there is a way, this might be the time to consider it. The risk is minimal.Thanks 

Team, we have a centralized private metrics reporting server that I just configured. I need to run a report to test that it’s successfully reporting on data from the (successfully registered) child commcells. What would be a specific report to run for this ? I ask because I know some of the reports will only report on the local centralized private metrics commserve itself. 

Hello,I have 11.32  commserve and I want to upgrade my vcenter to 8.0.2 Does 11.32 commserve support vcenter 8.0.2?Thank you 

Hello,I have Storage policies configured like this :first copy on storage diskssecond copy on storage disksselective Monthly Full copy to tape scheduled last day of the monthselective Yearly Full copy to tape not configured yet  Storage policy and copies Storage policy Copy to tape Monthly property General Tab Storage policy Copy to tape Monthly property Selective Copy tab Schedule policy

Commserver production failover is taking long time at Perform Last sync up before failover

Hello Team,I continue the commserve Active/standby installation on my lab, before testing failover, I am checking step by step with the commvault procedurehttps://documentation.commvault.com/commvault/v11/article?p=102845.htmThe log shipping seems to work well now.I have verified  the status on each commserve (process manager/failover)screenshots are not really the same as the procedure but here is what I seeOn the Production Node, the Last Sync Time is Not applicableIt seems to be ok right ?Thank you !commserve prod cs01 commserve standby cs02

Hello!I wish You all Happy New Year! I'm coming with a question.In our Environment we do have a escalation process for failure backup based on commvault trap sent to monitoring software. This trap is based on this configuration:   For now we do have that one Alert configured for the whole Environment, but we would like to separate it for Production and Test server. This will be done by setting two different alerts based on “subclient” name: 

Afternoon folks,We have backup jobs sent synchronously to a AWS S3 bucket which uses Deep Glacier as the storage class, we need to move the 6 months worth of backup jobs (for a particular storage policy) from this Glacier bucket to an AWS S3 standard (hot) bucket so that we have the data readily available - is this possible and what are my options please.

I'm working on a POC project to enable the Commvault SQL plugin on the latest SQL Server Management Studio. I have two questions:The Commvault documentation specifies SQL Server Management Studio (SSMS) 18 as the supported version for the Commvault SQL plugin. Is it possible to use the current version plugin in latest SSMS 19 version? I'm unable to find a download link for the CvSQLAddInConfig.exe plugin in the documentation. Could you please provide the reference for downloading it?

Hello,By mistake I performed a recall  on a tape media that was already exported, we plan to take it offsite  but still in the library.The icon is changed  If I try to export it again I have this message.How to get back to Exported media state before taking the tape offsite.I just want to get back to the previous state.  Thanks ! 

System state backup is getting failed even VSS writers are stable. server reboot and Service restart also not resolved the issue. Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unspecified error]. Please refer VSS Event logs for more details.

I had setup a scheduler to perform Full backup everyday and the storage policy associated to it has retention of 0 days and 1 cycle. I had run the scheduler manually twice on the same day, data backup is successful but the first data backup is not deleted from cloud storage yet. 

i would like to know the sync time for the hyperscale x hardware status , we have removed network card from nodes but it doesnt reflected in the command center same time , it took around  a day to update , is there any way to get it same time 

what all are backup type possible from exadata oracle .linux 8os image level backup is possible ? i can see only  below for detail regarding  exadata How do we configure backups on Oracle Exadata Database machines?In order to back up Oracle Exadata machines do the following: Install the Oracle agent on all the Exadata nodes. Create a RAC pseudoclient that includes all the Exadata nodes. Run the backups on the pseudoclient. The backups are performed using RMAN scripts. MediaAgents cannot be installed on Exadata database machines. They communicate with the Exadata nodes using an InfiniBand network during the backup.

i am user in the master group and trying to delete a client or retire a client , approval sending out , i disabled below workflow ,restarted service still its happening  

We currently have the problem that the backup is no longer running on 2 VMs. Hard drives need to be consolidated. If this is done, 1 - 3 backups will run through and then it will run into the same error again.Error Code: [91:399] Description: The virtual machine [cs-at00-201] reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected. Check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. [] This all happened after the update to 11.28.86. Before the update, the jobs ran without errors. The consolidation only affects the VSA Agent and one other VM Automount on the VSA Proxy is enabled.

Good afternoon,I hope you can help me, the version of Commcell that I have is 2023E - 11.32.35, the error that I will describe also applies to the latest version 11.32.38. I have enabled MFA for a specific group, not for the admin. When that group enters from COMCELL successfully, they receive the MFA (PIN) to their email. TThis is an example of the email that arrives in your email. When this happens I see in the SMTPManager logs that it sends correctly and I have detected that it uses the DLL "ChilkaDotNet46.dll" located in the path: \Commvault\ContentStore\Base

Hello .I tried to install agent virtual server on oracle linux 8.9 with commvault 11.20.150and I receive a message this message : what can I do to solve this issue?thank you .

Hi Community, Hope everyone is doing well. While integrating our newly installed ORACLE DB server, we came through some concerns regarding the appropriate schedule that will be assigned to the server.The DB backup will have two subclients : DATA + Archive Logs.Our intentions are to perform FULLs of the DATA and frequent ArchiveLog backup (each hour). The concern is about the Archive logs, has the backup to be run each hour to be a FULL or Incremental, or should we create a specific schedule policy for the archive logs and set inside it two schedule patterns (for example one full daily and other Incrementals the rest of the day) ? Recommendations regarding the scheduling of the backups would be appreciated. Regards.

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.

Hello,have anyone experience with backing up VMs when VMware Native Key Provider is beeing used?One of our customers is thinking about encrypting the VMs for security reasons. From what I saw in the documentation the VMware Native Key Provider is only working for VMWare infrastructure products.I am not quit sure how this will impact the backup regarding to, ddb increase, if the data will be browsable with/without an agent installed.Any thoughts about this topic?

Hi Team,When the pre-post script is run, does Commvault only look at exit code=0 or exit code=1? Are there any other exit codes we can check?

I have comcell server which takes backup of all my Physical and Virtual Machines. I have few servers which are on DMZ network and cannot connect to comcell server. I have setup a Virtual Machine. Which has access to both DMZ network and Comcell. Can I use this server to take backup of the DMZ network servers. if so what all are the requisites?

Hello Everyone, I have been researching the differences between using Commvault backup and Azure backup for backing up Azure Virtual Solution (AVS) VM instances, especially when dealing with a potentially large number of VMs (up to 1000). Here are a few points I have found so far:Commvault backup allows for selective file and folder recovery from Linux VMs, while Azure Backup (MABS) may not provide this capability. Azure Backup (MABS) might have blind spots when it comes to VMware vApps, whereas Commvault backup offers better support in these cases. App-consistent backups with native Azure Linux instances may require manual scripting with Azure Backup (MABS), but it's unclear if this applies to Azure VMware Solution (AVS) backups.However, I would greatly appreciate your input and validation of these points, as well as any additional insights or considerations regarding the advantages of choosing Commvault backup over Azure Bac

Hi all, We’ve got SharePoint Server 2010 on Windows Server 2008 R2, and the CV agent is currently on version 11.24. After upgrading to 11.32, backup keeps failing with the following error:Error Code: [27:209]Description: Failed to Initialize necessary components. Please look into logs for details .Process: CVSPScan CVSPScan.log:4012  1     01/16 12:18:42 4419945 CVSPServerFactory2013 CreateInstanceFromAssembly - Exception creating instance CVSPDocServer2010Namespace.CVSPDocServer2010 from CVSPDocServer2010 - System.InvalidCastException: Unable to cast object of type 'CVSPDocServer2010Namespace.CVSPDocServer2010' to type 'CVSPServerInterfaceNamespace.ICVSPServerInterface2013'.   at CVSPServerFactoryNamespace.CVSPServerFactory2013.CreateInstanceFromAssembly(String assemblyName, String typeName)4012  1b70  01/16 12:18:42 4419945 InitializeCo