Self-Hosted Q&A

Hello, I have 3 libraries in different environments but these are hosted in the same commserv, we work with weekly and monthly tapes and we want these tapes can be used in any of the 3 libraries, the problem we are facing is that if the tape A was mounted in the library A to mount this tape which already has the expired information in the Library B for example, the solution we have at the moment is to give it delete manually and discover but we want it to be something much more dynamic that simply uses it even if it comes from another library. What also generates me another doubt to be the 3 libraries in the same commserv should know that these tapes are already expired? 

So Is Commvault Platform Release 2023 11.32??Why have two names of the same product?!?//Henke

Hello, we have deployed 2new windows 2019 machine and made a disaster recovery of the Commvault database using the recovery assisstant tool and also installed commvault on another host to build a livesync solution like we had before.The IP and the hostaname of the commserve host has been changed, but the name for the commserve client is the same. We installed failover packages on both primary and secondary machines as written in the documentation. The problem is, that now we have 4 clients in the failover assistant. How to get rid of the restored failover clients now? IF I delete them, the new sql clients will be also deleted as the IPs are the same?

I am in the process of deleting a Storage Pool that is a cloud library (library in question is on prem S3 Storage solution).This mirrors as closely as possible  process I followed with Global DDB’s, but this is my first deletion of a Storage Pool and want to be 100% sure I don’t leave any data on diskListed below are the steps I have run All dependent copies have been deleted and there are no copies associated with storage pool Data aging has run and there are no pending deletes, there has been a week since this was done. I have confirmed there are no jobs associated with the DDB’s When I view the DDB’s I see Application size is 0, size on disk shows blocks still remain but I assume this is the residual base line that will be deleted from disk after the Storage Pool is deleted.   Micro pruning is enabled. I tried running Reclaim space to recover and Orphan chunks (not sure if this is of any benefit). got error “Pruner media agent not found to run Defrag phase on DDB, Please configure

Hellowe have purchased a license for 10 TB of snapshots. Yesterday we removed tons of snapshots from the arrays and no space was reclaimed at all. Today in the morning even more space was taken by snapshots than yesterday. We use intellisnap with vsphere and netapp. The license is full and we are getting alerts all the time. Any idea why this is happening or how we could fix this issue>? Comments: System has reached over 101 percent of the limit for [Snapshot] usage. Jobs may not run. Purchased quantity [10240]: consumed quantity [10360].

i am getting below alert , we are using latest 11.32 software package , i dont remember creating a SP for DDP in the past dedeployments , any idea     Invalid Storage Policy ID. Please verify Client[grb-srv-backup], Agent[File System], Instance[DefaultInstanceName], Backupset[defaultBackupSet], Subclient[DDBBackup] is associated to a valid Storage Policy.

Hi, is there a qcommand or similar function to remove Clients from a associated PLANS?

We have a client that wants to retain the backups we have but no longer have us do backups what are our options they currently have a 90 retention , basically we want to freeze time and just retain that 90 days, is that possible

I am looking to up the debug level so my cloud logs show more detail. I remeber in the past creating an empty file in the root of the media agents did this for windows media agents, is there a similar method for linux. I am wanting to see the curl errors and tls handshakes.

Hello community, I have a question regarding an error message from a DDB Verification job.Pleas see the error marked in red in the abstract of the logs:8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_1738120  1098  09/04 19:42:54 22835333 [Reader_171] Failed to get chunk integrity record from SIDB8120  1098  09/04 19:42:54 22835333 [Reader_171] Cannot process data for the chunk.8120  1098  09/04 19:42:54 22835333 41087620-# [DM_BASE    ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.8120  1098  09/04 19:42:54 22835333 [Reader_171] Discarding queued chunk list8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_173 Last ArchiveFileId [0] CommCellId [0] controller will wait for this call before proceeding to get next message for other workers I checked the documentation and the knowledge base to find out what the error is telling me.From my point of view the DDB doesn’t have any information about a certai

Hello,i’m searching a way to automate commcell migrations operations for migrating LTO-5 tape metadata on a new Commcell in order to be able to restore.i didn’t find any REST API or qcommand to do this.is there a way to automate these actions or it’s only manual operations ?regards,Christophe

Medium basic query, but I'm new to Commvault, is it possible to make SQL queries to the Commvault server database?

Dear Community,  my customer wants to make a VMware san-mode backup from NetApp Filer with NVMe over FC. I can’t find anyting in the documentation. Is this supported? If not, when is this available?RegardsThomas 

We have a “file server” that is a MacOS 12 montery machine I have built 2 seperate custom installers and both fail at the end with no error output just an installation failed message. is there something special about MacOS 12 ? I notice here they do not have it listed:https://documentation.commvault.com/2022e/essential/142144_system_requirements_for_mac.html 

Hello, How can i check if big data apps clean running properly, because i see on the vm backup SP 142 big data apps jobs. We are using Inde V2 so the big data apps creating not on subclient level but on vm level?  For example here is the printscreen of out vm SP. There 139 jobs of big data. Now i want to know if the clean up working or not. We are using System Created for Index Backups that runs once a day. But i dont see the scheduler for clean up. How can i check it?    

Hi Team, Is there way to determine to see one of our client computer group license usage on commcell console or command center ?I checked some but didn’ t find any related. If doesnt have that would be great I think. Best Regards.

I have a slow running Auxcopy job that I wish to analyse  , this job has been running over several days. I suspended and resumed the job nad then looked at the destination media agents CvPerfLogAnalyze.logfor the performance analysis. There are no entries in this log since July lasy year, is this a bug or has logging been inadvertently disabled. CV Version 11.28.73

I get “Failed to start backups as no eligible subclients were found” when i attempt run run a Synthetic full backup schedule that contains Mongo Big Data clients. I can however run the incremental schedule with no problems. There are no blackout windows defined for the clients. I did have these clients associated with a Plan but have now disassociated these.

Hi,My client changed the port number of his SQL instance to a specific number. His reason was to hide the instance for security purposes. However, it caused Commvault failed to backup that SQL database. with the error “Failed to validate the credentials for instance...”The client told me that everything that needs to point to that instance has to has the instance name like this SQLDB01,port-number\DB01 I wonder, what could I do in Commvault to back up this SQL database?Thank you. 

How to generate the command "qlist backupfiles" for a client MS SQL Server.  Like this link, but for a MS SQL Server database https://documentation.commvault.com/commvault/v11_sp20/article?p=45143.htmEspecially how to indicate the parameter <paths path=.…What to indicate for a SQL Server database Thanks.Gustavo

Details below, but in a nutshell, I’ve successfully set up two VSA proxies for the hotadd transport thus far, one at each of two sites.  One site, at least, needs more. I “swear” that I’ve set this proxy up the same as the others, but for the life of me, it’s not appearing on the access node list: Both the existing proxy and new one have the following software: They’re on the same subnet (sequential IPs, for that matter) and both have established communication with the Commcenter on port 8403.  The working VSA also has a session with port 8400, altho it’s working so that may be the reason why…I can successfully cvping on ports 8400 & 8403 to the commcenter and our mediaagent from the new proxy (call it vmProxy2). VMWare tools are the same.Mono 6.8 is installed.Oracle 8.8.What.. on Earth, could I be missing at this point?  Any ideas? Thank you for any help!

Does anyone have idea or any documentation regarding security hardening for Tomcat apache on windows machine , i can find it for Apache on Linux server , is there security precaution already done on the commvault package not Secured OVa package  any help please 

We have AIX client where we haven’t configured Commvault, But our server team had cloned this AIX client from another server.When I give Commvault status command on this cloned server, it displays the name of the server that is in backup.I want to uninstall Commvault from the cloned server and if I select “Remove all packages locally” will it uninstall the Commvault from the server which we are backing up? As this cloned server displays the name of the server that is in backup.I understand that remove all package locally does decoupled uninstallation where it doesn’t communicate with Commserve computer. I just want to make sure, me uninstalling package from cloned server shouldn’t affect the original one.

Hello,I installed by my customer the CDR package on the Commserve server (V 2022E) to replicate DRBACKUP directory to another windows server. It didn’t work for unknown reason, so I decided to uninstall/reinstall/repair the package. But there is no option, how to do it. So I released the license for for the CDR client and then deleted. Now I have no access to the CDR client software and its not possible to uninstall/activate/reconfigure it. Is there any possibility to reinstall/uninstall the CDR client on the Commserve server ?Thank youJiri. 

Hi,I tried to extend the File Extensions for Windows File Server Archiving but cannot find the Option in the Command Center or a Additional Setting. In the old days this was possible I guess.Can someone help?Kind Regards