Commvault Cloud Topics

Hello11.28.111We are migrating one of our VmWare clusters to Hyper-V (licensing grounds -  Broadcom)We have disk filters traditionally on our DB servers, that also do DB Agent backups, to save backing up the data twiceIn the subclient under Vmware, in the VM Disk Filters, you get a ‘Browse’ option, that allows me to select the SCSI ID of a serverIn the subclient under Hyper-V, no browse exists, just ‘Add’Now I can choose a ‘Virtual device node’, but that doesn’t seem to allow me to choose a client, so I assume this is globalThe other option is ‘Virtual Disk name’, which scares me, as this is why I use the SCSI ID, as my VM guys often move servers around, which would make this break!If anyone has experience and ideas on this subject of what we could do, it would be much appreciatedThanksMark 

Hi,am I right in saying that “Scheduling AirGap Intervals on HyperScale X Nodes” pretty much just shuts down access to the HSX between the times you enter ie 9am - 9pm ? https://documentation.commvault.com/v11/essential/scheduling_airgap_intervals_on_hyperscale_x_nodes_01.html Also, if I have a second HSX cluster in my DR Site that just stores AUX copies and I enable scheduled AirGap intervals what happens if an AUX copy is still running as it got delayed ?

Good dayI”m busy configuring the download center for endpoint package installs. I’ve created the repository using the Web Server options and then added the packages as required and synchronised them.When creating a laptop user and having the invite link sent to them, the below page opens up with no packages published.  If the user navigates to the Webconsole and to the Download Centre, the packages are listed. Ideally I’d prefer the above page to be populate, but not sure when I’m missing?

Hi,I hope you are doing well.I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:

  on Apollo 4200 server, we have set up all HW configurations as per Commvault documentation and then loaded ISO in ILO.Later the installation completed as above attached . But when i click "finish" button server reboots and screen is stuck in commvault hypercale page, please guide with next steps. we can see a cursor below, but no response  when we click enter.

Dear Commvault,We are facing problem in a restore of a shared folder (within a Windows Server VM).Data files are restored but not their share permissions. Is there any schedule for share permission restore, maybe from registry level?Please for your feedback,Nikos

Hello Commvault Community,While restoring SQL DB to “D” and “E” drive we are getting the below error.Description: Encountered error while writing to the file. Error code [28]. Please make sure there is enough disk space on [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\0\18631087\RstStage].I would like to know why the CV_JobResults is taking so much of space (67GB) on “C” drive. In the other hand we have another server where CV_JobResults is availble in “D” drive is taking less space (67KB).If this issue created for the content store available on the Drives, could you please assist me if I can change the path and how. If not please suggest the solutions.

Hello,I made a restoration of VM in a client aws account : Start timeApr 30, 2024, 9:07:22 PMElapsed time                1 hours 4 minutes 39 secondsEnd timeApr 30, 2024, 10:12:03 PMDuration                 1 hours 4 minutes 41 secondsAverage throughput                 42.43 GB/hrSize of application                 45.72 GBTo be restored1No of files restored1 How can we improve speed restoration, there are some tunnings features to increase the restoration. We got grid MA : instance type :  r5.4xlarge ebs : gp3 iops 3000  The CPU on MA is under-provisioned Thanks a lot for your help. Regards. Karim

how to do multiple stream restore of a single VM with 10 disk  and sized 10 TB.Does CV 11.28 or later version support multiple stream restore for single VM with multiple disk.

HiI have a problem with automatic selecting inc SnapShots for Backup Copy → see post:   (I have opened a case and it seems that I have found another bug) I wish to do this via script:  because there is no way to do this via REST or Powershell I’m now looking for a way to do this with qoperation … is this possible ? Best regards Frank

Hi,We are trying to do a Postgres DumpBasedBackupSet Restore, but it takes longer for restore to finish.Like 300Gb take a 1 ½  day and we end up killing the job!!!Any help/suggestions to improve the speed?On hardware side we have enough resources:Source:Postgres version : 10.17OS: CentOS stream 8 Destine:Postgres version : 14.11OS: CentOS stream 9 During restore I can’t see the throughput or number of stream allocated. Thanks,

Hello Commvault Community, On one of the PostgreSQL agents, a full backup job ends with a status of ‘Completed with errors’.PostGresBackupChild.log30386 76b9 04/14 21:02:05 454909 ConnectGroupInternal: setsockopt failed. Error [0xECCC005F:{CQiSocket::SetSockOpt(567)/ErrNo.95.(Operation not supported)}]30386 76b2 04/14 21:02:06 454909 ClBackupFile::OpenFilesForBackup(7033) - failed to stat path '/pgdbs/ksef/pgdata/tablespaces/ksef_data/PG_14_202107181/16389/pg_internal.init', errno=2, error=No such file or directory30386 76b2 04/14 21:02:06 454909 ClBackupFile::UseIndexForFailedFiles(13358) - Will not store failed file information in index as this is not a file system backup. 30386 76b2 04/14 21:02:06 454909 ClBackupFile::OpenFilesForBackup(7601) - 1 files in a row failed to be backed up.30386 76b2 04/14 21:02:06 454909 ClBackupFile::OpenFilesForBackup(7033) - failed to stat path '/pgdbs/ksef/pgdata/tablespaces/ksef_data/PG_14_20210

Is there a way to check the last replication time of the CommServe LiveSync? Or any other way to ensure that the CommServe LiveSync works fine via REST API (or Qcommand)?

Hello all,We are getting an error when trying to add a new node on 3 nodes cluster Hyperscales 3.x.Is there anyone who has done this and can give some tips ?Regards,Fabrice 

Hi Community,We have Data Domains as our primary storage for Commvault and tape for long term retention. We are looking to replace the tape libraries within the next year with DD Cloud Tier. With DDBoost now fully supported as access and client libraries does anyone know if and when DD Cloud Tier may be integrated and supported.

 I have the SLA dropped down today suddenly. Checking the reason, I find that it is because of client that is being backed up monthly with no change in the configuration.Any idea what could be the reason? I have also checked the sub clients associated; and it is only one Sub client the default one. The schedule is monthly with a Backup option Run Incremental before Synth FYLL backup.  Surprisingly from the backup history only this month I find a separate record for Incremental backup kicked off before the SYNTH FULL which is not the case for the rest of the month. ​

Hello,We have been notified of a vulnerability in the Commvault Agents in tenable. Is there a date by which this vulnerability can be fixed with a patch?CVE-2023-38545 - Curl 7.69 < 8.4.0 Heap Buffer OverflowPath : /opt/commvault/Base64/libcurl.so Installed version : 8.0.1 Fixed version : 8.4.0RegardsThomas

I need to put this out there as this has been pointed out to me in a support case, as I was told I was running an unsupported configuration for 1-touch backupsMy unsupported configuration?  Running RHEL8.9.Yes, running a fully patched version of RHEL is currently unsupported for 1-touch backup.So I’m running 11.32.49, and here is the supported  list of versions (the chart is the same for 11.34) link here Now here is the thing about this - RHEL8.7 was superseded by RHEL8.8 May 2023, which was superseded by RHEL8.9 November 2023. 

Hi I need to do backup assessment on security and best practices, do we have a template to cover what's needs to be checked and reported ?  thanksshanmartin

I am trying to calculate the number of API calls that would be made for transferring to Glacier. Documentation says that objects are 32MB in size, are the objects uploaded in one 32MB Put or is MPU used at the default 8MB?

Hi,I have a new install on Ref Arch version 11.32I am going through the “what to do next” BOL to make sure all is secure. For the Firewall I run # firewall-cmd --state but I do not get a response telling me the state of the firewall.  I run another cmd I found systemctl status firewall and it replies. Any reason why the CV cmd in BOL does not work ?  

What’s the command to get the gluster version ?For the OS we run uname -r which gives us the following out put.3.10.0-1160.108.1.el7.x86_64Looking for the same detailed output in a gluster version command. We should be running version “6.0-63.el7rhgs.x86_64” and would like to verify that we are. Thankshttps://documentation.commvault.com/2023e/expert/hyperscale_1_5_platform_version_1_2403.html

Hello guys, i need your opinion about what is the best rout to take in order to perform an Aux Copy from StoreOnce catalyst to azure. so my question is this :is it preferable to just create a blob storage and the create an Aux copy to send the data to Azure or to create a VSA StoreOnce to azure and do a copy Between the to StoreOnce catalyst ?what is the best approach from your side to this situation ? 

Hi Guys,  I would suggest reporting mainly on monthly basis to the customer  SLA, Failed jobs statistics, Libraries growth rate.  Does anyone have better report information? any insights on that please ?

Hi everyone,We updated our CommCell from version 11.24 to version 11.32.49 on 20 April. Immediately after the update, the cloud backup (M365 Exchange and OneDrive) still worked, but no longer does. I therefore do not know whether the following problem is related to the update:The backup of M365 Exchange and Azure no longer works:   We have already recreated the APP including the service account and checked the authorisations in the tenant. We cannot find any errors.The Commcell, the MediaAgent and the Accessnode all have version 11.32.49 installed.Does anyone have any ideas? Thanks & regards Pascal