Commvault Cloud Topics

Could someone provide link for Air-gap protect cost calculation. 

Hi,Is there a way to identify files by name and location who where during the file scan marked as new?We know they are not new as they the data backupped is low.The reason is probably a right or attribute changed as we also see no modification dates changed.Data is located on a network share on a Isilon using a Windows File Agent

We have configured the replication between VMware to Hyper-V. Source VM is hosted in VMware and the destination will the the Hyper-V host  which is hosted in Azure (Nested Hyper-V).  the replication between the source and the destination working fine. Initiated the planned failover job and VM was booted and was running in Hyper-V manager but status was not reflecting in Commvault and planned failover job was failed at ‘POWER ON’ phase after waiting for 20 mints.Error code: [72:167] Description: Operation [REVERT_SNAPSHOT] failed with error [Failed to perform operation: Revert to Snap] for client [].We are unable to find the exact issue and Here attaching the logs. Could you please help me to fix this. 

we have implemented hsx and created aux copy to current storage policies and copied all the data , now we also have other aux copies for the same storage policy to tape,  all the jobs is copied to HSX copy, but tape aux jobs are running , i have disabled the schedule and waiting for the jobs to finish,  can i change the primary copy to hsx once the aux copy is finished, please note that they are qualified aux jobs for tapes copy with status to be copied , will this be copied from primary hsx after cutover,  what is the recommended way , do i need to change the tape aux copy source copy to primary hsx ? 

Please help, it is a critical case, I updated my commvault from 11.32 to 11.34 everything was normal but the next day the commvault OS cannot be found, the disk is not recognized. 

Log command line(third party) backup is failing for SAP HANA server. Attached screenshotSYSTEM DB backup is running fine 

Hello dear colleagues,can someone please tell me what to do if the Commvault services on the client no longer start? I don't know what happened, but the services on the client (see image below) no longer want to start. Is there a trick or a recommendation that can be used? When backing up the client, the following error message appears (attached picture below).  

Hello ,I need to create a schedule to data verification to copy that go to tape library ,I saw this option in the commcell console,I see option of all picked jobs in the advanced option of the data verification of the storage policy but I don’t see option of all the jobs that automatically go to the tape.I can do ctrl A and select all the jobs is the storage policy copy and checkbox pick for verification   thank you very much! 

We have a use case scenario to take backup of 24 SQL instances via command center.Is there a way we can group them together so that a single backup can group those SQL Instances together in one go?

Hi,we have 2 vCenter and we use the vCenter backup from commvault.Most of the VMs moved from vmcbdf01 to vcenter1.But in the client computer groups i see them on both as active.But why when they are only hostet on vcenter1. Why are the VMs active on vmcbdf01?I have retired the client on vmcbdf01 but then he uninstalled the agent of the client when there was it installed :-(Now some clients are twice in my list.One (with only the SQL backup) is hostet on vmcbdf01.The other one with VMInstance is hostet on vcenter1.Why that?What means the VMInstance?I backup it with the vCenter backup. Is this a twice backup now?How does the VMInstance come into being? That wasn't the case before.RegardsDennis

Hi all, Trying to recovery my SLES file server backup as a Vmware virtual machine but I am getting faced with these errors. I have already done the 1 touch recovery backup.  Any tips on where I can start looking? Also, what network configurations should I use if I want to recover this without disrupting my production network?   

hello,  Can a restore job be created or scheduled for a backup that hasn't happened yet?For instance:I would like to perform a restore every Sunday using the backup that occurred last Friday.

Hello everyone,I’ve to configure several VLANs on 12 HSX 3.2.I’d like to know if I can do it through a script that uses nmcli or simple copy a predefined ifcfg-ethX/bondX configuration files?Thanks and regards 

Hello I need to capture all backup and restore jobs activities logs to be exported to splunk. I’m looking at the “Program Files/Commvault/CoententStore/Log Files” which *.log file contains Backup/Restore Activities?

Hello, We’re currently establishing a yearly reporting for backup size of our systems.Can someone explain the difference between "Protected Application Size" and "Total Size On Media" in Commvault Reports? Thank you and best Regards

I’ve recently deployed an M365 backup from Commvault Cloud. I would like to understand why Teams backup requires a Microsoft API Delegated Permissions and why can’t Microsoft API Application Permissions instead.

Hello,I have a question about Commvault API. Commvault offers API usage for programmers and developers. Can you tell me how to connect to the Commvault API? Maybe you know where you can get more information about it? Best regards,Eugen

Hi,in V11.32, is there an option to change the data paths for a primary snap copy ?In former versions I could simply change the data path in the storage policy copy, but no it is bound to a storage pool, I intend to replace.The dedupe engines associated are already empty and I created new Storage Pools for the active backups copies and seondary copies.I’m not able to complete delete the Storage Pool, since the meta data of the snapshot jobs are still stored there.adding the new disklibrary to the existing pool might enable me to delete the currently used disk lib and paths, but the original StoragePool has to be maintained, although not really used to store backup data.rgdsKlaus

Hey, we've got HyperScale X with 9 nodes running RHEL 7.9.We recently added another node running Rocky Linux 8.9, and they're all on version 11.32.54.Each node successfully rebalanced.Backup and restore operations work fine on the new Rocky Linux node.Issue:When I ran the command /usr/local/hedvig/scripts/showmembers.exp on the existing redhat node, I noticed that all the Red Hat Linux nodes have two entries for ports 7000 and 7010, but the Rocky Linux node only has one entry and is missing port 7000. when run command /usr/local/hedvig/scripts/showmembers.exp on the New rocky linux node, it give an error “operation time out”netstat show there is no service running on port 7000 what port 7000 is used for and how to enable it on the Rocky Linux node.thanks  

Hi Community,Just wanted to quickly bring to everyone’s attention that as of last Saturday (15th June), Platform Release 16 (SP16/FR16) and Platform Release 24 (SP16/FR24) are both now end of life.  https://documentation.commvault.com/2023e/essential/platform_release_schedule_and_lifecycles.htmlWhat does this mean?When support for a platform release ends, Commvault will no longer provide new updates and maintenance releases for that platform release. For customers on supported products with platform release versions that no longer have full support, Commvault offers limited support as follows: Limited break/fix support incidents will be provided through Commvault Customer Service and Support. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a fully supported platform release. Limited support does not include an option to engage Commvault’s product development reso

We are running Commvault v11.32.43.Some of our VMs have the File System Agent in addition to the VSA backup and we want to delete the FS agent from those VMs.After we perform release liscence and delete to the FileSystem Agent via the CommCell Console, the VM still shows even though we have the ‘Display Virtual Machines’ checkbox un-ticked. (The VM shows it has only VSA agent via the CommCell Console)

I’m attempting a MySQL restore (made with XtraBackup if that matters) but I can’t get over this error: Description: Restoring Percona Xtrabackup database [~XXXXXXXXX~] failed. Reason:[~Failed to fetch destination MySQL data directory.~]Source: XXXXXXXX, Process: MySqlRestore MySqlBrowseAgent.logMySqlBrowseAgent::SendValidateServerResponse() - verifyUser failed err=[Config File:[ /etc/my.cnf] does not exist]MySqlRestore.log111627 1b40b 06/13 10:42:37 280447 GetMySqlInfo::DeleteConfFile() - GetMySqlInfo object not init'ed It happens whether or not I use UNIX user impersonation (mysql user if that matters).Config file obviosly exists and is owned by mysql:mysql  Any ideas?

Yesterday we added a new client to our commcell.  We had originally purchased 20 Virtual Operating Instances.  So with the addition of yesterdays client we are now at 100 %.  We have used all 20 of 20 licenses purchased.My question is why do I see this message in the events:System has reached within 100 percent limit of [Virtual Operating Instances] usage. System may start to disable options soon. So yes I understand we are at 100% and have no plans of adding another client unless of course we release a license on a current client.  But what does it mean SYSTEM MAY START to DISABLE OPTIONS soon??? now sure I understand why it states this. SNIP: Please adviseThanksBC

Trying to deploy CV to protect my Hyper-V cluster (intend is to use intellisnap). However after installing the product and trying to configure Hyper-V as hypervisor, it just doesn’t discover any nodes in the cluster nor discover individual nodes. The access node will be available during the first discovery try and then after few seconds it comes back with no error and now access nodes won’t be available.Setup:Hyper-V 2022 2 node clusterPermissions for account used – part of Hyper-V administrator group, Users group, Administrator group, backup administrator group. The account have full control on the hyper-v cluster.Commcell server v 11.34.5 (initial app setup complete – storage and plan added) and Array configured.Mediaagent and VSA installed on both Hyper-V nodes (so total 3 access nodes) There is no log or messages in Events. Any pointers to get my hyper-v discovery working. Looking for inputs from this great community. 

Hello Team,We have recently configured Commvault metallic with OCI one of the Oracle Instance where it is running on PAAS environment.The backup is going fine now we need to test it from backup.Please let us know in place restore of instance / DB to OCI.And one more that what kind of restore level possible to PAAS environment.