Commvault Cloud Topics

Hey Guys,we got by multiple Customers this Event since yesterday:Commserve failed to download the proactive support request configuration from the Cloud Metrics Reporting Server.Commserve failed to connect to Cloud Reporting Server to download scripts.Access the download URL from the explorer and verify. But the DR Upload works fine and the Cloud Metrics Upload Task looks fine too.Any idea whats wrong here ?

Hello, We are starting to use the Commvault Command Center more and more and moving away from the using the commcell (at some point).Are there any good comprehensive Video Tutorials on using the Command Center? like especially for basic stuff restores (file-level, SQL, VM file-level/Full VM restores) adding new client servers for backup, upgrading clients).I know there is info out there I just want to know if there are any exceptional tutorials that anyone recommand.Thanks for any help in advance! 

I am trying to configure backups for ca-west-1 ( calgery) region which we recently expanded our AWS infra in the Canada region.unfortunately I cant see the instances from region shows up in the Commvault console.I reached my AM to know more above it , but its still yet to reach internal teams and get resonpse but I know the documentation did not mentioned the region in the supported list yet.By any change any of you had similar need and got it fixed with a patch or addtional key setting ? 

when i try to restore a mysql server it fails with " restore failed cannot drop table 'event' referenced by foreign key constraint ", does it mean i need to manually drop all the foreigns keys?

Hello When viewing Restore History Jobs for VMWare restores, I cannot view the VMs that have been restored. I can get the general information but the tab “Virtual Machine Status” is missing and the “Event” tab is empty.I can see the restore job has been run. But not the specifics of the job like what VM was restored. Worth noting is I can see which VM was restored by viewing the logs. If I try selecting “View Restore Items” and select “All” or “Successful” I get the error “No results found”.Looking through data aging Days to keep Data management and collection job histories is set to 360.Days to keep job options for completed jobs is set to 180.Days to keep the restore job histories is set to 360. Is this just an additional data aging setting I am missing? Or is it something else?

I have created a rsyslog server and configured metallic to send audit trails and alerts using syslog server by following this guide - https://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.html?_gl=1*pf4vx8*_gcl_au*MTAwMzEzNTY2LjE2ODkxNjQyNDI. I am not able to see any audit logs on my rsyslog server. I have configure rsyslog server to listen on both tcp and udp. 

Hello, everyone. Just a simple question about Override restrictions option in Plan: after enabling the option “Allow plan to be overridden” is there any way to disable it? If possible, how can this be undone? Thanks.

Hello, I have an issue about snap jobs. below is the error I getFailed to prepare snapshot. : [Error in Initializing the HDS container context. Error[62602:Failed to acquire the login lock.]]Source: SV-APP-MA01, Process: vsbkpPlease for the solution anyone… Thanks

looking for documentation/information on service account to be use for NDMP backup using Netapp array.the setup is as follows:Netapp array is connected to the tape libraryTape library connected to the array is to be the storage for the backupMedia Agent is to be the NDMP server and will manage the storage of the backup to the arrayI need some links to documentation/information on the following:1. permissions/privilege/roles needed to be added to the service account to be use for NDMP backup2. the user will be a domain user service account so will need permissions/roles from the domain for the service accountany other information required to fulfill this requirementsthanks for any information provided

How can i view the content of a restore job.

Hello.What are the accounts in credential manager label as subject?When was they created?How can I find if they are used and how do I delete them? BRHenke

Hi, is it possible to use the VSA for an Environment which is hosted in VMware vCloud Director?I only have Administrator Permissions on the Tenant Level and not on the Root Level of the vCloud Director. Kind Regards

Hi All, exist 11.32.35 via Add/Remove Software - copy software in C:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260\R1191, if upgrade 11.32.56 or future release, should remove the folder CVMedia before copy new version software? Best regards

Hello,If a VM is being backed-up ( VSA backup ) from 2 different backup-sets using the same storage pool, is there any impact on the license consumed by this VM ? will there be a double ‘charge’ for it - per Front-End ( capacity license ) ?  Thanks

The error sates: Error Code: [17:90]Description: The following subclient content [C:\LOTS\Backup\LOTS.zip: error(2: The system cannot find the file specified.) ,C:\LOTS\Certs: error(2: The system cannot find the file specified.) ,C:\LOTS\OrderBackups: error(2: The system cannot find the file specified.) ,C:\LOTS\PersonFiles: error(2: The system cannot find the file specified.) ,C:\LOTS\Photos: error(2: The system cannot find the file specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite: error(3: The system cannot find the path specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite-shm: error(3: The system cannot find the path specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite-wal: error(3: The system cannot find the path specified.) ,C:\WebstercareMMS\Access: error(3: The system cannot find the path specified.)] could not be scanned. If content under these paths was backed up at some point in the past, it might not

Hi,We have a power outage for about 2 hours, and after that everything is backed up. However, we don’t receive the Two-Factor Authentication Email anymore. Has anybody this problem before? And where do you check for the problem? Thank you.

We are receiving High no of failures with this errors from different MA in my environment, Jobs are completing fine when we automatically we resume manually/automatically also some times.  But we would like to know what could be the reason for this issue, we could see All product services are running fine, NW connectivity is good.   Pleas help with the suggestions.  Failed to start phase [Archive Index] on [**********] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx*********8400]. Status is [ERROR] (W32.774)]. Will attempt to restart. Please check if this product's services are running on the remote host.  Failed to start phase [Archive Index] on [fihewpbkpma07] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx**********8400]. Status is [ERROR] (W32.77

I am wanting to increase my level of understanding of the IntelliSnap Big Data backup and recovery process. I have searched the Community, Partner University, and knowledgebases, and documentation without success. Can anyone help with the followingProvide list of links or explanation that explains how this process works for backup and recovery and the differences between VM, San based Snaps, and COW(Linux Copy On Write). COW (Linux Copy on Write) Snapshots vs hardware snapshots, pros and cons Are there scalability limitations with COW snaps. A break down on what some of the options actually do when configuring the Big Data VMware snaps. The documentation either ignores or glosses over this. When using SAN Snapshots from a VM using Big Data (say mongo Idata agent), will I need to present the LUN as an RDM using NPIV. Is there a detailed method for doing this?

HI,I’m trying to configure the email settings to send alerts and reports to office 365 users using the article in the link:https://documentation.commvault.com/2024/essential/configuring_email_server.htmlThe problem is I can’t find the option to use modern authentication method. 

Hello,Could you say please, when I do “Send Logs” operation and choosing include CommServe DB, does it contains KMS (built-in key management server) data?Thanks!

So far we’ve utilized non-worm server plans for VM group and SQL instance backups via Equivalent API.Is there any approach in API to enable Worm flag.Any suggestions would be greatly appreciated.

Hello support,Looking for suggestions about a fresh CommCell environment for backup ~700 o365 exchange online mailboxes.Im thinking about an All-In-One approace in a Azure VM?Do you think it’s necessary to separate the CS and MA for just 700 exchange online mailboxes?Please for your feedback,Nikos

Hello Community, I am facing problems at restores incl. “unconditional overwrite” option into NS Default. Even a Inplace restore back into the Default NS as well as an out-of-Place restore into Default NS. Every other destination is working for restores. Do anyone know restrictions or is aware about this?I have problems restoring including the “Unconditional Overwrite” option to NS Default. Both an in-place restore back to the Default NS and an out-of-place restore to the Default NS. Every other destination is working for restores. Does anyone know or are aware of any limitations?

we have added hyperscale x to existing MA zone group but while trying to detect device using hyperscale x MA not able to discover it ,  is there anyway can we check from linux side to see if we can see the drives and tapes like we can do in windows 

Is there a Commvault report where I can find out when or who deleted a small file on a Commvault FSA backup ?