Commvault Cloud Topics

Hello Communinty, I would like to know some details about backup in Azure for VMs. I checked that disks in Azure has access from public all networks. Please let me know what can be the impact on Commvault if we use option to Disable public access and enable public access. I know it is related to snapshot copy, etc. Another question is:Do we have some threat to exposied our data to the internet. Regards, Michal

Hello Commvault engineers !I have multiple Plans with different retentions created.We are using a monitoring tool that catches snmp trap sent by the Commserve and generates a ticket on Snow when a backup failed.Into this plan, sometimes we have some clients that are stopped by users and during a backup, they generate an error “Backup failed client offline”I am looking for a solution to avoid that offline clients generate an error.Thanks for your help  

I have customized report (from Backup Job Summary report)which has the information of certain jobs with for ex:the report has a table which contains the following columnsJobid, subclient, job status, start time, end time  I have added a schedule to this report to generate csv format file at a specific time.If have to run this report from workflow, which API shall i use? 

I had to run the Forecast report on a storage policy to try and figure out why some old jobs are not being aged. I am used to see the jobs give a reason in the “reason for not aging column”.However many jobs in this case do not have a reason.First thought was that maybe the job is required by another job, but the job ID in “required by jobs” is the same job.What could be the reason?

Hello All,, do you have any experience about over usage license ? actually we have implemented archiving for exchange which 7000 license, then now usage was 7371 .. Q : what will happen to the environment ? for archive and clean jobQ : is it any over tolerance for this cases ?

What happened to Data in the storage after reaching retain date in Commvault? Does this get delete from storage and free up the space that took on day 1?for example have a job retention policy set 30 days. Every day data written to the storage 1 BG.When this reach to 31 day will that 1 BG data got free up from storage and next daily backup job write data on this space on day 31st? How can I check from Commvault how much data will free up when it will reached to retention date?

Im trying to recover a document that seems to be on an older tapeIs there a way i can identify which tape it is stored on from the document information?

We are planning to upgrade from 11.28.xx to 11.32.xx soon.  Recently during a separate event, I was told that when we upgrade to 11.32, the INDEX FS increases dramatically.  Does anyone know more information on this so we can plan for the increase? 

We need to conduct the POC for this scenario, need input / suggestion's.The costumer want to setup a DR replication using Commvault auto recovery option. The primary site is using vmware and the DR is hosted in azure cloud. Here have been some challenges with the existing setup few of the serves were running with legacy OS like Win2003 and Oracle RHEL. As we aware win2003 is not supported on Azure platform and the costumer is not ready to upgrade to latest OS.  In this case is there any alternative option we can use to replicated the on prem workloads to Azure. I would appreciate for your suggestions. Thanks 

Hello All,We are using Linux Media Agents, on of the sudden media agent went offline with some communication issue with the ports 8400 & 8403 (we are using for communication) and there is no changes from server end.After restarting the CV services, it was back again, but we need to know that what is the reason it is going offline? which log to refer the check the actual issue, I have checked cvd.log, cvfwd.log but can’t find anything.Did anyone know, how can we exactly point to the issue with a log or event?

Hi everybody,I get a message from the tape library that there are no free/spare tapes left (see first picture below).Can somebody tell me how can I use the aged tapes again and what I need to click to mark them usable again? In the picture below you can see that I have no spares, but in scratch pool (Media in the Library) there are many tapes that no longer have any data (see photo below). How can I mark one of them and assign it for reuse?It would be a great help to me if someone could tell me how I can use the aged tapes again.

I am planning to migrate the media agent and disk library to a new setup. The current media agents and disk library contain backups with a six-month retention period. If I perform an auxiliary copy to the new storage, which is connected to the new media agent, will restoring old backups become an issue? Will it require access to the deduplication database of the old media agent? Or does the deduplicated data also copy with auxiliary copy?

Hello all! Hope to find you in a good shape!In our environment, we are struggling with a problem of NDMP backups on NetApp devices.*It was working just fine before, then just started to act like described below. We do have a couple of subclients/paths configured, and they are randomly failing. No matter if it is Full or Incremental backup, no matter the which backup in a row. Sometimes same subclient might complete few backup in a row, but another one fails. There is no patter, random subclients with a random data amount. We cant find any pattern here.That is basically the error message:"Error Code: [39:501] Description: Client [XXXXXX] was unable to connect to the tape server [XXXXXXX] on IP(s) [10.100.XXX.XX, 10.100….., 10.100….., 10.100….., 169.254…..] port [50666]. Please check the network connectivity. Source: [MediaAgentXXX], Process: NasBackup " What have been checked:-Those machines are in the same VLAN - no routing no FW, ports are open.-No errors found on the Switch Ports aft

Hello,Recently, our customer started to successively remove old .NET libraries from the commvault server. After each library was removed, the operation of the CommVault mail archive was tested. In the end, from the group of .NET Core libraries, the .NET Core 2.1.5 library failed to reinstall. After replacing it with another, newer version, the mail archive stops working.The .NET Core versions tested were 3.1.19, 6.0.1, 6.0.16, 6.0.31.Is there any way to replace the .NET Core 2.1.5 library with another current version? Regards,Michał

Hello,Can you please explain to me what is the difference between Device Streams, Data Streams and Readers ? And what is the efficient way to use them in Commvault? It would so good if you had some smart explanations.Greetings, Eugen

Hello community,11.33.45Trying to configure the Oracle RAC Client for Unified Data Guard and reaching the point of setting up streams.The documentation states: "The archivelog subclient for the primary site should have streams configured only for the primary nodes; the streams for the remaining nodes should be set to 0. For the standby site, configure streams for the standby nodes only and set the remaining node streams to 0 in that standby archivelog subclient. " Question:Should this configuration be done at the RAC subclient level or at the physical node level? :If configured at the RAC subclient level, streams will be set to a value for primary nodes and 0 for remaining nodes. However, after failover, when the standby site takes over backup, since its stream is set to zero, the backup won't run... If streams are set at the physical node level, can the primary node see the standby node? Because according to the documentation, "the primary site should have streams configured only for

 Morning All,We recently upgrade our environment to 11.32.20 from 11.28.68, post update our clients are unable to perform guest file browse operations from the Admin Console. Prior to the upgrade clients were able to perform these operations without issue. Has anyone else ran into this issue?The user can see their VMs in the Command Center, they can see the backup history for their VM, they can pick a date and select the type of restore they want to perform but as soon as they do that, they receive the following generic error.         Something went wrong.         Incident ID: 9pyq1nb2In the WebServer.log file we are seeing the following error related to the browse. 12016 50 09/25 11:20:39 50 domain\user GetSubclientProperties - request handling interrupted : ['CV.WebServer.Handlers.HandlerException: User [domain\user] does not have required capability [View] for this subclient and this operation. at CV.WebServer.Handlers.CVSubclient.GetSubclientProperties(Associations associations, In

Hi, Can we generate the report for a storage policy to see how much data written daily?For example, I have a storage policy that is scheduled for incremental from Monday to Thursday, and a full on Friday. Can I generate a report to see how much data is written on the full backups on Friday? Thank you.

Hello community  we have extended retention for Yearly backup keep for infiniteIf we change yearly extended retention to a monthly extended retention for infinite (no longer have extended retention for yearly), what happens to the yearly backups? Do the old yearly backups already on the backup storage/media start to get aging off ? thanks

Hi allI have a question about the running of parallel aux copy tasks - why two parallel tasks do not execute one after the other. After reaching approximately 80%, the job stops, then enters the "Waiting" state and the second aux copy job is started.Details:Commvault version 11.32Tasks start at the same time (same Schedule Policy)The same Global Secondary Copy PolicyUse Scalable Resource Allocation - Yes (in 11.28 it could be turned off and the tasks ran sequentially) The copy is transferred to the tape library The library has two drives but only one is used (GSC settings - device streams: 1 - this is a consciously set parameter) Priority 266 Is it possible to make some setting so that the first task ends and then starts the second one? Thank you all in advance for any tips.    

Hey, i would like to restore a VMDK file directly to a datastore from a Hypervisor (VMWare) without attaching it to a VM. Am I just unable to find the function, or can Commvault really only restore single VMDK files on a MediaAgent or directly on a datastore with the requirement to attach them to a VM?Shouldn’t be this a easy implementation as the process already exist (Restore Disk to VM). Just removing the attache step. 

Hi All, If backup job or aux job Status display Waiting due to library offline. will waiting job expire and kill by auto if waiting a long period? If yes, which setting control? if the library online again after a few days, will waiting job continue start backup? Best regards  

I have uninstalled all client agents from a host, the upgrade status shows as not applicable.The client now only has VM agent backups occurring. While all other VM backup clients show v 11.00, these clients still retain the agent version. Is there any way to resolve this as it is ruining day.   

Hello folks,We are wondering if MongoDB version 7 is supported in Commvault 11.32.We have seen in the documentation updated as of 04/27/24 that the most recent compatible version is 6.xhttps://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.htmlRegards.

Hello, Community. There is a cluster of three nodes. 1 primary and 2 secondary.When I make a backup from one of the nodes, I get the following error:Error Code: [14:109]Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.Source: 5, Process: MongoDBCtrlWhen I make a backup from another node, I get the following error:Error Code: [7:276]Description: Failed to start [backup] on node [3]Source: 4, Process: MongoDB how to deal with these errors?