Commvault Cloud Topics

Hello Commvault Community,  If the environment is already configured with Network Gateway (and it works) and I want to change the Hostname of the intermediary module itself (Proxy/Network Gateway), should I do it somehow differently than changing the Hostname for other components in the environment? Changing the Host Name of a Client Computerhttps://documentation.commvault.com/2024/expert/changing_host_name_of_client_computer.html I'm asking because I performed this procedure and on the Network Gateway module itself, the Hostname was changed, but on every Client that is indicated to communicate with the Commvault Infrastructure through this Network Gateway module, it wasn’t changed and the IP address is still displayed, even though it was changed to the FQDN address. A

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN.Before proceeding, I would greatly appreciate insights from the community on the following points:Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change.Thank you.

Getting an error in Metallic Cloud Storage.Error returned is:Invalid Certificate.  

Hello,When I try to add content to the various O365 applications on metallic, I get a discover task launched but it doesn't execute.I click on refresh cache, it goes to "in progress" then if I refresh it goes back to "not started". I get the same error for all applications. This isn't the first time I've configured apps on metallic, and it worked fine a few weeks ago.*has anyone ever had this problem?Kind regards Max

Dear Community,In a organization with 1GB network cross infrastructure, Im looking a way to redirect a backup traffic from a Client Server with 10GB lan → a Commvault MediaAgent also with 10GB LAN.This client has a huge Database and in order to proceed with backup, a 10GB interface network!Please for your recommendation / workaround in order to redirect the 10GB interface between the specific client ↔ MediaAgent,  which also has 1GB network (for the other backup jobs)!How can we ensure that database backups are routed through a specific 10GB network, considering that the communication between the ComCell and the client currently occurs over a separate 1GB network? Is it possible to prioritize backup traffic to utilize the higher bandwidth network effectively? Best regards,Nikos

Hi,I couldn’t find any crowdstrike best practices I could only find the antivirus exclusions - https://documentation.commvault.com/2023e/essential/8665_antivirus_exclusions_for_windows.htmlIs there any specific best practice for crowdstrike? Best regards,

Hello All, I am getting UpdateIndex initialization failed for  sap for oracle db while schedule backup running incremental and it will failed, when we retriggered it will convert increment backup to full backup and it will complete. please help how to fix the issue

Hi Team, please help with below query,our commserv server management interface and HSX RA nodes DP interface are in different VLAN and there is firewall in between.we have commserv server management interface in VLAN 10 and data interface in Vlan 20. Also the DP interface in HSX RA nodes will be in VLAN 20. so when we initially set up the HSX RA nodes, and we provide the FQDN/management IP of Commser server in HSX RA nodes,  for registration to the existing commserv environment. based on below provided link, we have to run some additional configuration since there is a firewall in between.https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.htmlmy question is , we have to run some commands as per steps in above link, so where do

Ok, let’s get straight into the topic. The disk containing the Media Agent Index has been accidentially removed. What are the possibilities to recover the lost Index on this specific Media Agent? Thanks for any help. RegardsCSS

Description: Failed to start phase [System Scan] on [itop-prod] due to network error [Remote system [………..*………...*8400*8402]. Communications Service returned error when executing remote command [srprefind.exe] arguments [-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.Source: backupcs, Process: JobManagerHowever, regular “not 1-touch” backups run just fine.Firewall is open on any port for diagnostics.Check readiness comes out OK for every test.Client: CentOS 7Commvault version: 11.34.20 (both server and client)Any ideas?

Hi Team, Is there an option to edit/customize the content of the email below regarding notebook backup?  

Hi Team, I saved it as "Save as Script" and Synchronous for 2 separate Windows subclient via Commvault.Let's call them 1.bat and 2.bat.I also created a main.bat and made its content as follows.call 1.batcall 2.batI added Main.bat to the Pre Scan phase in another Windows subclient from the Commvault Console as "C:\CVScript\main.bat".Our expectation was this: main.bat will be triggered by Commvault and first the 1st bat will run, the backup will be completed and then the 2nd bat will run and the backup will be completed. After this, the Pre Scan phase will be completed.Currently, the Pre Scan phase is running, main.bat is running and is completed in 3 seconds, but the 1st and 2nd bats in its content cannot be run. It actually needs to run for about 9 hours.When I manually trigger Main.bat, it works as expected.Does anyone have an idea ?

I’ve run into a problem trying to mount a 54.4TB FC LUN presented to a Linux MediaAgent. A single partition was created using the ‘parted’ utility, and then an XFS file system with a block size of 64k was created using the ‘mkfs.xfs’ command. I'm receiving the following message when trying the mounting xfs filesystem.mount: /mnt/cvstorage: mount (2) system call failed: Function not implementedAny help would be appreciated.

IP address subnets are changing at our facilities. We have a need to change the static IP address configured in the linux Metallic appliance. What is the procedure to do so?

Hello,I try restore messages from Exchage backup and I see on log next messagesReplayExchangeLogs() - Replay logs from edb <..cut.. >, system files path []ReplayExchangeLogs() - Replay logs without hard repairCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil::runProgram() - Exit Code = -1073741515/-1073741515::runProgram() - Exit Code = -1073741515/-1073741515::PerformSoftRecoveryEseutil() -  Error soft recovery due to bad filesCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil failedReplayExchangeLogs() - Failed to replay logs from edb <..cut..>CExDbBrowseRestore::PostProcessBlockBackupDb() - Failed to replay logs from <..cut..>I have some simple questions:my backup is broken (I create full backup Exchange DB manually and get same error)? this is only Commvault error? other problem? why is the Commvault alw

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice. 

Hi Fellas,We have a BI server that we use in our own environment. Here we want to make a report on the BI server. This report will show the following information. It will show information such as Client Name, hostname, type of agent installed on it, content, last backup date according to Agent, whether there is Aux Copy, next backup date. Which tables should we read on CommServ DB for this information? Or is there a SQL Query you know about it? Best Regards.

Hi, When using HyperScale X nodes as VSA’s.  Can they be used for both full VM backup/restores and also File level backup/restores ?Any limitations with OS? Win vs Linux backup/Restores? thank you

Anyone have setup a lab Commserve on a virtual box VM. Mine has a very high cpu and memory usage despite no backups running.I wonder if you guys have setup one before and was able to tweak so it does not consume a lot of cpu and memory even when its idleThis is Commvault v11.32 with the latest hotfix pack already.This is running Server 2019 with SQL server 2019 as the SQL backend for Commvaultrunning this on a makeshift virtual box VMThanks for any tips and tricks you can provide

We use Oracle on a Linux servers. The Linux teams installs the Oracle agent for us.All Linux servers are VMware servers. When we check the Java Console. Sometimes we only see the Oracle agent and the other time we see Oracle agent and Virtual server.What is happening here.Perhaps Commvault installs the agent voor VMware/ Oracle application Aware backup?Can anyone help? 

Good Morning,We need to restore data from S3 which is secondary copy with a retention of 90 days. Last backup was a year ago, so retention period is expired.Obviously, the jobs have been expired but if we check content on S3 we can see the data is still on it.However, if we check content from S3 library on CommCell the data on media is not available.Is it possible to restore this backups by anyway? Thx in advanced and Regards.

Where can we find the correct number of tape storage used, if its on our Commserv, Command Center, or Webconsole? Thanks!

Hi,I found the bellow settings for a couple of Windows File System subclients.After reading https://documentation.commvault.com/11.16/subclient_properties_retention.html. Am I to understand the Minimum retention based on file modification time’s “Retain objects indefinitely” as the objects will never be aged and never get to the Deleted item retention?Eg. if File1 is created and changed and three months later deleted. It will still exist in the store 3 years after deletion time….  

So I`m working on permissions and making sure users only have access to the appropriate entities and interfaces.We are AD Integrated and so all users have access to the “My data” via webconsole which is intended and works fine - Our administrators have access to everything and perform multiple backup operations throughout the day.Since all users (admins and non-admins) are AD integrated, when I go to Command Center and select Domain Users and Restricted Consoles, add CommandCenter, CommCell Console, API etc, and hit ok - our Admins even though they are part of another group without the regular restrictions applied to regular users, they too lose access to the mentioned consoles. It kind makes sense, it applies the most restrictive permission to all Domain Users.Any alternative here to exclude those admins from getting restricted by that Console Restriction within the domain users group?We do not want to create local admin accounts.

Hello Commvault Community,I hope everyone is doing well. I recently purchased a Commvault license, but unfortunately, I made a mistake when entering the serial number during the activation process. As a result, I am unable to proceed with activation because the serial number I entered does not match the one registered on the CommServer.I would greatly appreciate any assistance or guidance on how to resolve this issue. Thank you in advance for your help!Best regards,