Commvault Cloud Topics

Hello,we got several LTO4 Tapes from a customer to recover files from it. The IT-Department doesn’t exist anymore and the contact person has no clue about anything. We successful imaged 2 Tapes an in the first sector we saw “CommVault Media Label… CommVault Systems Galaxy” Entrys. What brings me here. ;-)How can we restore files from the tapes, what do we need. Thanks in advance.

Hello I received this message in the event viewer : Do you have any ides to solve this issue ?Thank you!

Sry, wrong section

What’s happening with Metallic? On November 8th, Metallic, Commvault’s game-changing SaaS-delivered data protection portfolio, is becoming part of the Commvault Cloud. By merging Metallic and Commvault technologies into one platform, we can deliver a modern experience that advances how our customers protect their data – with even more flexibility of choice.  What is Commvault Cloud? Commvault Cloud is Commvault’s unified cyber resilience platform. Leveraging a common foundation and framework, the Commvault Cloud offers the flexibility to consume Commvault services in the cloud, as software on-prem, or as an integrated appliance through a single platform.  Why now? As cyberattacks and data risks mount, unifying Commvault and Metallic technologies in a single platform unlocks new synergies and advancements that benefit how our customer base secures and recovers hybrid cloud data against

hi , i have done the vmware application validation ,and its working , but i wonder how to select which storage policy copy it should validate it from ,i have prodcution site and DR site , and i want the backup validation happen from the secondary copy of Storage policy is there anyway i can select the copy precedence during the app validation 

In the past few months, “file activity anomaly alerts” have been exploding in my commvault warnings. Consider this thread a continuation of my previous thread here. For instance, we have Microsoft Configuration Manager use its built-in backup function to back its files/databases up twice a week to a location on our file server, and then later Commvault backs up the whole file server.Here’s a few of the files which it always sticks on, some related to Config Manager, some random other onesDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\SMSSETUP\AI\LUTables.enc] is detected on the machineDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\splash.hta] is detected on the machine

I”m using a Plan to configure backup policies, etc.I would like to disable the option to do T-Log backups in particular associate. I’ve not been able to do this within the Plan. However, I’d prefer to use a Plan setting to Remove single client this. Am I missing something? 

HiI received an alert recently on my O365 usage being exceeded. Whom can I reach to discuss and review this overage and process to purchase additional capacity---Metallic Office 365 - Capacity Usage AlertThe following subscription in <mycompany> has exceeded 100% of purchased capacity.Metallic Office 365 - CapacityWe have begun a 60-day grace period before pausing backups and you now have 57 days remaining. If capacity continues to exceed 100% after the grace period, backups will be paused.To purchase additional users or storage capacity, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Metallic Office 365 - Capacity usage report here.To delete content, please refer to Best Practices for Reducing Storage Usa

I’ve been asked by the company lawyer to recover an email.  I can go into Compliance Search, specify the user in the FROM area, enter a search term and find the desired email.  So far so good.  Next I select Export to > PST > and enter a file name.  My question is:  Where does this file go?  It’s not in the Downloads folder of my local drive or anywhere on my local machine.  It’s not on the CommVault web server and not anywhere on the CommServer either.  So… any ideas?Ken

Hi,We are installing a new server W2022 Commvault 11.32 from W2012+11.20+SQL2012 from a DR Backup. As we understand, this update path is allowed.The process of installation was fine, but at the step restore an upgrade DB from DR Backup, The process begins and is progressing well, but fail with:FATAL ERROR - DBScriptsPath value does not exist in DBUpgradeSteps table. This should not have happened Any idea what the problem could be?Is it necessary to move a case with support?DatabaseUpgrade.log…..CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Stored Procedure: wr_UserCellSelection_CVupdate_SP20-HotFix-2352 <<<] [RecNum:1, LineNum:45, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AlertDetectedTimeInUTC_CVupdate_SP20-HotFix-4669 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AppFetchWebServiceURL_CVupda

vmware client is configured and hyperscal x media agents are added as the proxy , we are using san mode and hyperscal x having visibility to datastore,our commserver or Media agent doesnt have intellisnap installednow we are setting up intellisnap for one subclient - array has added ,array config - added 3 hyperscal x media agent as access nodes -snapshot properties - we dont have any media agent in local host , do i need select remote snapshot MA and select hyperscal nodes ? in this case any additional package need to install . since media agent has visibility to datastore i belvi it ll be proxyless backup . but we having error . i have add the log   

Hello All,, i have question “how many mailboxes can be handled by 1 service account ?” environment : Exchange On-PremisesProblem :  archive job complete with one or more errors Reason 1 : Throttling from office 365. Failed to process mailboxes due to [The Request failed. unable to connect to the remote Server]Reason 2 : Throttling from office 365. Failed to process mailboxes due to [EWS Error in enumeratings folders. Reason : The Request failed. unable to connect to the remote Server]  

lets imagine situationin site A we have 2 MAs:  A1 & A2  and client group A which inside are A1 & A2 in site B we have 2 MAs: B! & B2  and client group B which inside are B1 & B2 we have AUX copy   which sends data from site A to site B  (mean src MA: A1,A2 and dst MA B1,B2)so we have4  traffics / streams  A1 > B1 & A1 > B2 & A2 > B1 & A2 > B2 on level of group A i set network throttling X Mbps and select as destination/ remote group B - here important i also checked “All clients share allocated bandwidth” Mine question is if X network throttle more or less equally touch / control all 4 traffic described above or only in pair by SRC ma : A1> B1 & A1 > B2  and Independently  A2 > B1  & A2 > B2 on numbers if we set X = 20 Mbps we have situation1:    A1 > B1 5MBps & A1 > B2 5Mps & A2 > B1 5Mbps & A2 > B2 5 Mpbs  o

Hi Expert, I’m a newbie for Commvault cloud. Would like to check why the exchange backup job operation type name as Archive? But teams and one drive is name as backup. 

Hi,I have an environment with a CommServe and six Media Agents. Now, we have been asked to add a new environment to our existing CommServe. However, we are unable to establish a direct connection between the two environments. As a solution, we have decided to use two Media Agents from the existing six as proxy gateways.These two Media Agents have interfaces that reside in the existing environment, and we have connected another interface to the new environment. We have also configured network pairing and added the clients to the hosts file.The problem arises when we try to add a new client (SLES 11 + Oracle). The process fails with the attached error.Could anyone help us identify the missing configuration? 

Hello everyone,The Privacy & Risk Management team at my company has asked if our in-house file server could be added to the Compliance Search within CommVault.  Currently, it only searches M365 emails.Can a Windows file server be added?  If so, is there documentation on how to do it?Thanks in advance.Ken

Hp primers storage array FW 4.5.15.9 is supported?  Commserv 11.34 version

Hello,We would like to upgrade our CommVault infrastructure to 11.32 .We have some VM Red Hat Enterprise (9.3) with MariaDB (10.5.22). Is it compatible with 11.32 version?Thank you.

HI,after updating to rel 11.32.35, I receive this warning:"Failure Reason:srv-access01 Warning A VPC endpoint is not in use for the EBS service. For optimal EBS direct performance, configure a VPC endpoint for the EBS service in account: 605181552103, vpc: vpc-63f86e03., srv-access031 Warning Could not save network configuration. Transit Gateway tgw-0783e3f3a72b93ff5 was deleted or does not exist."What remains to be changed to eliminate the warning, in addition to having applied the changes to the policy on AWS for the IAM user (CMVAdmin) as suggested by (https://documentation.commvault.com/v11/essential/requirements_and_usage_for_aws_iam_policies_and_permissions.html) because the Transit Gateway tgw-0783e3f3a72b93ff5 exists and is operational.Thanks in advance

Hello,we’ve recently upgraded from 11.28 to 11.32 and a colleague who is responsible for Kubernetes told me, that since then the “Add cluster” Button is missing.Since it is still available for me I reckon it is a permission thing, but I didn’t find any permission which would fit.Does anyone know which permission he would need so he can add clusters?  Thank you!Kind Regards,Jakob

Why I can’t see when was the last day that the DDB was verified on?     Another question: why DDB name from the last Screenshot isn’t the same as “Storage Pool_11 [11]” ?   

We are using Commvault intelisnap to backup AWS EC2s, the current challenge is if a new LZ is created, We do not know in time and will miss some backups.Are there any configurations in Commvault can automatically discover this new LZ and send out the notification, so we can add the backup in time.

Hello,We found that in our commserver, you can access the web.config file with the url http..//<commserver>/console/web.config. (replaced : with .. so the auto format wouldn’t convert it to an clickable url)This was found during a vunerability tests and we want to remove the access.Can we remove the hole Subpage /console, because we don’t use this feature anyway.Or how would you remove the access to the file? Kind regardsJoerg

Need some help with a use case. We have separate help desk for different areas. The file share we are backing up has acl’s’ that allow each specific help desk access to their respect share\folders. I have different sub clients for each share and the corresponding help desk group assigned to the sub client security but i get an error stating the user does not have overwrite on restore unless I put it on the actual server security. Any thoughts would be helpful

Hello everyone,I have my CommVault installation configured to email me a Backup Job Summary Report every morning at 8:00 AM.  This has been working perfectly for the past 5 years.  Last week I upgraded from 11.30.80 to 11.32.35 and I still get the 8:00 AM emails but weirdly I’m not able to open them.  Outlook just seems to spin and spin even though the size of the email isn’t any larger than it was under 11.30.80.  [Edit] I can run the CommVault Console and generate a Backup Job Summary Report and it works perfectly fine.  It seems to be a problem specific to the emailed version. [/Edit]Is anyone else having issues with being unable to open emailed reports?Ken