Commvault Cloud Topics

Hello All,We have 2 Media Agents where the backend storage is going to be replaced with the advanced storage so that the support is available from storage point of view. We have 2 different libraries from two different media agents. So now my question is how will I move the data from the library to new library within the same media agent. The backups are running continuously and they will be running without any break. Let me know if you have reference links or steps to perform these steps.RegardsKishore 

I’m wondering how to add an incremental SP into a working environment without causing mission critical BUs to fail.I have 4 “very large” NAS/NFS subclients which all go to a SP which currently has just one S3 destination for all jobs. It was becoming impractical to send all fulls and incs to tape and the business requirement is just “daily backups to tape” so we do synthetic fulls, but, even occasional synth fulls then would need to copy to tape, all wasting tapes due to cycles, etc. I had talked to one of the guys in support about this and it sounded “easy enough” but when I try to deploy, things don’t look like it was described over the phone.So, what we would really like to do is have only incremental jobs copied from that S3 copy to tape. No fulls, ever go to tape. We also don’t want to skip any incs going to the existing primary bucket.I thought it would be as simple as creating a new incremental policy but I have observed that if I have any Incremental SP’s the actual option to s

Hi Everyone! I am looking to see if there is anyone else that is backing up Microsoft AG clusters with nodes that are hosted in different geographical DCs? We have the MSQL AG client configured at the moment to backup to “PLAN - DC1” but when the DBA’s failover the cluster to another node, the backups are being transfered across the WAN from “DC2” to “DC1” Should we not configure the backups using the AG for these DBs and confgure them on the clusters nodes instead and configure the storage polices to point to the Commvault Plan for that site or is there another option? Thanks for your time! 

Hello  I receive a failure when I want to change the location of DR backup from local drive to network share:“failed to set [backup metadata folder] for DR backup with error [create directory failed ]”what can be the solution for that ?The library have all the permissions.

Hello everyone,Two months ago we put two new media agents into operation with a new backup storage. The two old media agents were shut down. Since you don't want to restart the old media agents due to the old operating system, the question would now be whether it is possible to remove the mount paths to the old media agents (LUN's) from Commvault? The data has a retention period of 30 days and this should also have expired. If we could open these paths like that, that would be great.RegardsThomas

Hi I have this customer that are using Commvault version 11.32.xx. And this customer only support snmp traps version 2. And when I am looking to configure the snmp traps inside Commvault, I can only see version 3 support. I am fully aware of the security issues with other version of snmp traps, but is there any way, you can configure Commvault ver. 11.32.xx to use snmp traps version 2?Many thanks in advance!

Team , how the hypersalce x , media agent handle the jobs when a failure of one job occurs , i have performed a testing where a job was running with media agent 2 of hyperscal node 2 and i shutdown the same node , 1> the running job is on running mode - and no progress  2> i started new job and it completed successfully started the node 2 and still no progress on that job and it failed .why was it not assigned to any other media agents - and why the job is handled only by one media agent - i can see restore jobs used all 3 media agent but backup is by one , do we have control on this . 3> after the nodes came up , there was a restore job happned from node 2 to node 2 - may i know what basically getting restored ?

I’m backing up a few NAS subclients that are between 10-30TB each.Currently they are scheduled to do a synthetic full backup every weekend with incremental backups every weeknight.These are then aux copied off to tape.Because of the very low change rate in reality probably 95% of what’s written to tape each week is exactly the same as the week before.The speed of the aux copy is becoming an issue as I don’t seem able to aux to two drives but drop down to a single drive when other backup jobs need the second drive.So my question is whether I’m stuck in the past in a traditional GFS mindset and I should look at the “Automatic Synthetic Full” backup option?All backups are kept on disk and tape for a minimum 30 days and extended retention keeps monthly full backups for a year.We have a stupidly quick media agent with an NVMe dual partitioned DDB so in theory we’re doing best practise so the synthetic fulls only take an hour or two each but the 5 days auxing the lot to tape is painful and i

Do we need to update clients' agents when we upgrade Commcell? Will it continue to take backup without updating? Is it a problem?

Hallo CV Community, we have got two tapes which are in the Media Group ‘Catalog Media’ but when the job is running to catalog this media we got this issueError Code: [62:2158]Description: Failed to initialize catalog operation for media.Source: s190a0010, Process: LibraryOperation We are also not able to move them to an other Scratch Pool. We can view the content of the media tapes. We have got write protection hardware based on the tape drives active (switch on LTO6 tape). Any ideas to solve this issue with the catalog operation? BRPhilipp

Hi folks-One of our media agents was upgraded in error by a colleague to 11.24.56, while our Commserve and every other MA in the org is running 11.20.50. This misstep broke Aux Copies for the media agent that was upgraded.I opened a case with Commvault some time ago, and the engineer assigned told me the only solution was to upgrade the Commserve to 11.24.56. That’s just not possible for us presently for a number of reasons.My question is has anyone ever rolled back a major release update successfully on an MA? Or do you otherwise have a solution to what we find ourselves in here? I tend to believe the CV engineer and concede we’re stuck, but considering this particular MA is backing up only AD data in a very small domain, if there is a way, this might be the time to consider it. The risk is minimal.Thanks 

We have a disk storage and we have a limited space on that disk and don’t have any plans to extend the storage on the disk. In weekends the storage utilization is high and could you please help me to process to reclaim the storage on the concern disk.

Team, we have a centralized private metrics reporting server that I just configured. I need to run a report to test that it’s successfully reporting on data from the (successfully registered) child commcells. What would be a specific report to run for this ? I ask because I know some of the reports will only report on the local centralized private metrics commserve itself. 

Hello,I have 11.32  commserve and I want to upgrade my vcenter to 8.0.2 Does 11.32 commserve support vcenter 8.0.2?Thank you 

Hello,I have Storage policies configured like this :first copy on storage diskssecond copy on storage disksselective Monthly Full copy to tape scheduled last day of the monthselective Yearly Full copy to tape not configured yet  Storage policy and copies Storage policy Copy to tape Monthly property General Tab Storage policy Copy to tape Monthly property Selective Copy tab Schedule policy run each end of the month (associated with storage policy copy Monthly_Tape)  I want to know what the  : Wait until the current period is over before selecting a backup for this time period do.I don’t know if I have to select this or the previous one : Select most recent job if there are no more full backup schedules in current periodI found documentation be not clear to me. Thanks ! 

Commserver production failover is taking long time at Perform Last sync up before failover

We are trying to restore a user's messages from the web portal due to legal issue. When I search for the account it appears to be completely grayed out. And when selected I am unable to see any information about the account. Its almost like its corrupted. The users last backup was from Nov before they quit. I have excluded the name and info but its very strange that this mailbox is experiencing this.  

Hello!I wish You all Happy New Year! I'm coming with a question.In our Environment we do have a escalation process for failure backup based on commvault trap sent to monitoring software. This trap is based on this configuration:   For now we do have that one Alert configured for the whole Environment, but we would like to separate it for Production and Test server. This will be done by setting two different alerts based on “subclient” name: Equal, do not equals, never mind we will play with it :) But a problem is that our monitoring software is not able to apply different escalation rules for a trap content, only by its “type”. And since at the very beginning of configuration I choose Category - Job Management and Type - Data Protection, no matter what I will configure later always the same “trap type” will be sent.In monitoring tool it will always come as this type of trap: “simpanaAlertDataProt”I would need to create separated trap type for Test servers and failed backup for them. Is

Customer did not receive the license file email when they purchased - how do they get a the file resent?

Afternoon folks,We have backup jobs sent synchronously to a AWS S3 bucket which uses Deep Glacier as the storage class, we need to move the 6 months worth of backup jobs (for a particular storage policy) from this Glacier bucket to an AWS S3 standard (hot) bucket so that we have the data readily available - is this possible and what are my options please.

I'm working on a POC project to enable the Commvault SQL plugin on the latest SQL Server Management Studio. I have two questions:The Commvault documentation specifies SQL Server Management Studio (SSMS) 18 as the supported version for the Commvault SQL plugin. Is it possible to use the current version plugin in latest SSMS 19 version? I'm unable to find a download link for the CvSQLAddInConfig.exe plugin in the documentation. Could you please provide the reference for downloading it?

System state backup is getting failed even VSS writers are stable. server reboot and Service restart also not resolved the issue. Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unspecified error]. Please refer VSS Event logs for more details.

Hi! Trying to understand selective copy connected with database agents (mysql and psql). My config is : two storage polices (one from data and one for log)  full aux copy from primary to secondary DC selective copy to tape (for both log and data SP; first full backup each week with 4 week retention, first full backup each month with 6 months extended retention) What we see is not consistent across DBA agents and logs are not always copied as we would expect together with data ; postgres (FS based) write data and logs to separate storage polices, selective copy works as expected psql (with intelisnap) not execute log backup during full, logs are not copied to offsite copy, recovery need to based only on logs present on filesystem during snapshot mysql (by xtrybackup) is doing log backup to same SP during full, so logs are not in storage policy in what we expect to be and are not copied to offsite copy, during recovery only data is restoredDo we have any guidance on above? Or configurati

Hi. I have a workflow in which I am creating a dynamic PopupInput. Here is some pseudo code similar to that what I am using:import commvault.msgs.App.XMLSchema;import commvault.msgs.App.InputControlType;XMLSchema input = new XMLSchema();input.setDefaultValue("Default"); input.setInputName("INPUT1");input.setHidden(false);input.setListType(false);input.setControlType(InputControlType.TEXTBOX);input.setDisplayName("Display Name");input.setRequired(false);activity.getForm().getEntries().add(input);This works well so far. But I am struggling to get the output of the PopupInput because the entry “INPUT1” seems to not exist. I tried a few things within a “Script” activity or even in the OnComplete Script of the PopupInput. For example I iterated through “activity.getForm().getEntries()” but the entry “INPUT1” did not exist. But nothing has been working.Does anybody know how to get the value of my entry? (Remember: That is just pseudo code. In reality I am generating  many input fields comple

i would like to know the sync time for the hyperscale x hardware status , we have removed network card from nodes but it doesnt reflected in the command center same time , it took around  a day to update , is there any way to get it same time