Commvault Cloud Topics

Hi,I have an environment with a CommServe and six Media Agents. Now, we have been asked to add a new environment to our existing CommServe. However, we are unable to establish a direct connection between the two environments. As a solution, we have decided to use two Media Agents from the existing six as proxy gateways.These two Media Agents have interfaces that reside in the existing environment, and we have connected another interface to the new environment. We have also configured network pairing and added the clients to the hosts file.The problem arises when we try to add a new client (SLES 11 + Oracle). The process fails with the attached error.Could anyone help us identify the missing configuration? 

Hello everyone,The Privacy & Risk Management team at my company has asked if our in-house file server could be added to the Compliance Search within CommVault.  Currently, it only searches M365 emails.Can a Windows file server be added?  If so, is there documentation on how to do it?Thanks in advance.Ken

Hp primers storage array FW 4.5.15.9 is supported?  Commserv 11.34 version

Hello,We would like to upgrade our CommVault infrastructure to 11.32 .We have some VM Red Hat Enterprise (9.3) with MariaDB (10.5.22). Is it compatible with 11.32 version?Thank you.

HI,after updating to rel 11.32.35, I receive this warning:"Failure Reason:srv-access01 Warning A VPC endpoint is not in use for the EBS service. For optimal EBS direct performance, configure a VPC endpoint for the EBS service in account: 605181552103, vpc: vpc-63f86e03., srv-access031 Warning Could not save network configuration. Transit Gateway tgw-0783e3f3a72b93ff5 was deleted or does not exist."What remains to be changed to eliminate the warning, in addition to having applied the changes to the policy on AWS for the IAM user (CMVAdmin) as suggested by (https://documentation.commvault.com/v11/essential/requirements_and_usage_for_aws_iam_policies_and_permissions.html) because the Transit Gateway tgw-0783e3f3a72b93ff5 exists and is operational.Thanks in advance

Hello,we’ve recently upgraded from 11.28 to 11.32 and a colleague who is responsible for Kubernetes told me, that since then the “Add cluster” Button is missing.Since it is still available for me I reckon it is a permission thing, but I didn’t find any permission which would fit.Does anyone know which permission he would need so he can add clusters?  Thank you!Kind Regards,Jakob

Why I can’t see when was the last day that the DDB was verified on?     Another question: why DDB name from the last Screenshot isn’t the same as “Storage Pool_11 [11]” ?   

We are using Commvault intelisnap to backup AWS EC2s, the current challenge is if a new LZ is created, We do not know in time and will miss some backups.Are there any configurations in Commvault can automatically discover this new LZ and send out the notification, so we can add the backup in time.

Hello,We found that in our commserver, you can access the web.config file with the url http..//<commserver>/console/web.config. (replaced : with .. so the auto format wouldn’t convert it to an clickable url)This was found during a vunerability tests and we want to remove the access.Can we remove the hole Subpage /console, because we don’t use this feature anyway.Or how would you remove the access to the file? Kind regardsJoerg

Need some help with a use case. We have separate help desk for different areas. The file share we are backing up has acl’s’ that allow each specific help desk access to their respect share\folders. I have different sub clients for each share and the corresponding help desk group assigned to the sub client security but i get an error stating the user does not have overwrite on restore unless I put it on the actual server security. Any thoughts would be helpful

Hello everyone,I have my CommVault installation configured to email me a Backup Job Summary Report every morning at 8:00 AM.  This has been working perfectly for the past 5 years.  Last week I upgraded from 11.30.80 to 11.32.35 and I still get the 8:00 AM emails but weirdly I’m not able to open them.  Outlook just seems to spin and spin even though the size of the email isn’t any larger than it was under 11.30.80.  [Edit] I can run the CommVault Console and generate a Backup Job Summary Report and it works perfectly fine.  It seems to be a problem specific to the emailed version. [/Edit]Is anyone else having issues with being unable to open emailed reports?Ken

I’ve created an export set in compliance search.  The job is failing on some items, and I want to be able to provide this to the end user so they can see what is not able to be retrieved.Downloading the export set works fine; I get a .zip file with the successfully restored items contained within.The option to download the manifest gives me another zip file that appears to be full of .xml files and a few images that I don’t know what to do with.What format is this manifest?  I need to be able to open it.

Hi,I have a Production CommCell where I did a hardware refresh from Win 2012 v11.24 to Win 2019 v11.30On the new VM I notice in add/remove programs that I have SQL 2012 components also installed. I also checked the CommCell in my Test Lab and its a brand new v11.28 install and it also has the same SQL 2012 components installed. As SQL 2012 is no longer supported can these be removed ? plus why are these SQL 2012 components getting installed. Thanks  

our sso no longer works and the current local CommVault password is not known is there a way of getting into the CommCell to reset the ad sso connect password so that it can authenticate with AD.e.g is there a way of resetting the AD password and account it uses to via command prompt or a way via the registry to get to connect to AD.

Hello, everyone,I use Nutanix as my hypervisor and am trying to restore a VM from Metallic in the hypervisor. The job fails for this reason:Error code: [91:16]Description: A virtual machine with name [SB-Log] already exists. Please delete this virtual machine manually or select overwrite option and resubmit restore job.Source: pcnideas2019, Process: vsrstIs it possible to remedy this error by renaming the VM being restored?Unfortunately I can't find any option that allows me to do this.I ask for your support.Thank youCarmine

Hello,I'm trying to perform bare metal restore on a windows client to a different hardware and getting the following error   the option supposed to be available  what can cause the issue? Best regards, 

Hello, we are currently implementing M365 Backup on premise and I have some questions regarding the server components.I already found the other thread with a kinda similar topic and it helped, but not with everything. We are going to get new VMs as Access Nodes but for the index servers I was thinking about using our existing Media Agents. We are not planning on doing Context Indexing.So the question is: is that adviseable? We definitely have enough CPU/RAM Resources and our Index Cache SSDs have about 2TB free as well.Since most of our backups run during the night we could do the M365 ones during the day and so not cannibalize ressources, except for the disk. But there we can always add an additional one if mixing M365 and non-M365 Indexes is not advisable on the same disk.Also, how many nod

How to upgrade Commserver from the version of 11.12 to 11.28

how to configure accessnode for openshift cluster in disconnected mode ?To Install config chart using Helm command will require Internet access but here no Internet access. Any other way to setup ?!

Hi Team,Greetings!!! In our  Tape library there is an error for one single tape “The request could not be performed because of an I/O device error” and the Media status is showing “full” but actually this tape is not full. after that  this tape is not writing any more.please see the tape size detailsNative capacity of Tape: 11.72 TBSize of stored data:1.31 TB onlyCommServe current version:11.28.24Could you share any solution for this issue

I have a problem:  Commcell can not detect the client on the commcell console, i’m test in server enable selinux and unable selinux OK. But this client not OK.Azure Linux Media Agent | Community (commvault.com)

I have a problem, how to allowing but not disable selinux 

on commvault v11.28.  We had this occur in a transaction log backup after a Full Oracle DB backup ran.  Its a “Major” severity, and I have never seen this error before and cannot find anything that describes “ok, what do I do with this/what does it mean/what causes it”.

Hello,I am migrating a few media agents due to hw refresh and in the past I’ve done this manually successfully. Lately this is more problematic with the lockdown thats done on the indexcache directory created at installation. In the documentation it still says to copy the index cache from old to new media agent, but I havent been success in copying to the correct directory due to it is write protected. I’ve had do copy it to another directory.I did see that there is an app for the move but when I tried it the gui kind of failed so I didn’t finish with it.Is there a new “proper” way of manually copying the Index Cache from old media agent to new?We are on 1123E if that mattersLink to documentation: Migrating to the New MediaAgent Using Manual Operations (commvault.com) 

Hi,In BOL (https://documentation.commvault.com/2023e/essential/create_repository_group_for_azure_devops.html) the following is stated (step 4): “Azure services: Select the Azure service to back up.Boards, Repos, Pipelines, Test Plans, and Artifacts are selected by default. To unselect, from the list, click the Azure service.” When we follow the instructions on this page in the Commvault documentation, we don't see this option to select or unselect these services.What are we missing here / which additional steps do we need to take to access the option to (un)select the Azure services?Thanks!