Commvault Cloud Topics

Hello everyone,I used to have three Exchange 2013 servers (INF-SRV2/3/4) – none of which appeared as “operational instances” in CommVault – which we’ve had Exchange DAG backups configured on since before I started working with CommVault.  Now we’ve got two Exchange 2019 servers (INF-SRV12/22) and when I added one of the servers to CommVault, it appeared as an operational instance and pushed me over my license limit. It’s a little frustrating that none of my old Exchange servers counted towards my “operational instance” license threshold.  Is there a way to add my Exchange 2019 servers WITHOUT them counting as “operational instances”?Ken 

Hello. I’m install SAP HANA agent but i cant see any DB under it.sapdba user have full access to DB OS: SLES 15.4  

Hi,I am preparing a custom package for the server team to install (silently) new agents on multiple servers. I would like those servers to be assigned to a specific Client Computer Group after installation. Back in the day when creating a custom package there was an option to select custom Client Computer Group for the installer, but that’s not the case anymore. Since I cannot assign Client Computer Group during custom package creation, the only way that I know to do so is to extract created package and edit install.xml adding:<clientInfo>    <clientGroups clientGroupName="CustomGroup"/>...</clientInfo>into it.This works great but now I don’t have self-extracting executable.Is there a way to re-create it with modified install.xml?Or is it possible to pass Client Computer Group as parameter during install, like with laptop package?

Hello teamI need your help about the problem that happened. I have a schedule that executes mutiple job detail report. but it ended with a mistake . I analyzed the logs and i see a lot of error but i didn t find any explaination I would like to ask you to look at the problem and answer what could be the problem? . Many thanks for your helpDgo 11248 1074  11/03 10:17:54 1047999 EvReportMgr::GenerateReportNonSecurity() - xmlStr [<?xml version='1.0' encoding='utf-8' ?><TMMsg_JobOption><adminOpts><reportOption><commonOpt endUserSecurity="0" reportType="8012" reportCustomName="Taches Copies Auxiliaires - 7 Jours.pdf" emailType="2"><emailAddress val="d.golfrin@mae.fr"/><emailAddress val="s.exploitation@mae.fr"/><locale country="BE" language="fr" locale="fr-be" LCID="2060" displayString="français (Belgique)" localeName="fr" localeId="6"/><outputFormat outputType="6" isCompressed="0"/></commonOpt><we

When I try and restore a Notebook, I do not get a functional notebook that will open.  Are there other pieces that need to be restored in order to have it work properly?

Hi,I’ve searched the docs looking for Private Metrics Reporting server support on Linux OS, but I find support only for Red Hat/CentOS 7.7 which is pretty outdated so to say.https://documentation.commvault.com/2023e/essential/3545_private_metrics_reporting_server_system_requirements.htmlAren’t there any never Linux releases supported for Private Metrics Server? Edit: I wanted to submit feedback to docs team but the “Submit feedback” button is not there anymore ☹️

Hi,I’m trying to restore backup of databases from our production SAP HANA database server to another physical server in our DR site but i’m getting the  error code: 19:599 Loss of control process ClSAPAgent.I have checked the param file in the DR server,CV_restCopyPrec and srcCrossclient is present. Communication between the commvault server in the DR and the DR Hana database server is ok. Any help to resolve the issue is much appreciated. 

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Hello! I know we can run scripts to validate applications (when using Application Validations for VMware VMs).Commvault has a few ready to use scripts (Oracle, SQL Server, MS Defender). Has anyone customized this MS Defender script to use another AV engine (like ESET, Symantec, Kaspersky, Trend Micro)? I heard that Veeam has a feature called Surebackup which kind of comes ready to use (checkbox) a few AVs instead of having to create custom scripts. Regards,Pedro

A customer approached us because he was seeing the following message.SQL Backup: Instance validation failed: Unknown error, please check CVD.log fileThe backup is running and the connectivity shows no errors.The name of the client is also unique.In the CVD log I could only find:5672 1514 10/26 16:10:29 ### ClientInterfaceNet::lookup() - Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ctmdbs01.eos.lcl].].5672 1514 10/26 16:10:29 ### CSQLInstancesValidator::RunThread(728): -Error-: Validate SQL instances failed with error [0xEDA002BF:{CSQLInstancesValidator::ValidateSQLInstances(665)} + {CSQLInstancesValidator::DiscoverS QLInstances( 439)} + {GetCurrentPhysicalClientID(79)} + {GetClientIDUsingHostName(53)/CV.0x2BF-Failed to get client id with error [10485792].}].5672 1514 10/26 16:10:29 ### CSQLInstancesValidat

Hello everyone, when I run the backup of the FSBasedBackupSet instance it returns the following error:Description: PostgreSQL Database: [~Exception in [PGFsBackup :: SetDBInBackupMode] Type:[POSTGRE_EXCEPTION] Msg:[Could not put the Cluster in backup mode]~] Data Backup Failed.Checking the commvault logs gives a timeout exactly 5 minutes after sending the command.This command can take up to more than 15 minutes... 1461668 164da4 11/06 11:13:23 735019 SetDBInBackupMode() - Executing query => SELECT pg_backup_start('pgida_backup_5432_735019_1699280003', false)1461668 164da4 11/06 11:13:23 735019 QueryPostgres() - Sent query [SELECT pg_backup_start('pgida_backup_5432_735019_1699280003', false)] to Server1461668 164da4 11/06 11:18:24 735019 QueryPostgres() - Failed to get query output from connection service I would like to know if there was a way to increase this timeout on the Commvault side.Do you know if this is poss

Since upgrading to 11.32 (FR13) the Storage Utilization report is reporting incorrect / outdated information.Specifically the Library sizes and free space. It is also not updating when new Disk Libs are added.We use this report to monitor and plan for onboarding / provisioning of new storage.Could someone please share an XML that I can import? Or is anyone else having the same issue when using the Command Center?

Hello team, Customer runs a commcell like following. Client  - cvltclnt  Subclient   - cvltclnt_file_backup  Storage Policy (Disk)   - SamsungDedupe  (retention 10days, Full)   - SamsungDedupe_Inc  (retention 5days, Incremental) Customer is using this option “Incremental Storage Policy” for incremental backup on Storage Policy. And they want to get this configuration info using SQL query.What table/view should customer do a query to get this information? Client

Which is the better solution considering the Cost, Space, Dedup Parameters, Throughputs for a Primary Copy only?Primary Copy : With Daly incremental, Weekly Full, On Azure immutable with Dedup that is a mix of DDB Sealing, Data retains longer than my basic retention of 30 Days. (Aux - Full Backups later go to Azure immutable container) Primary Copy : With Daly incremental, Weekly Full On DD - with NO DEDUP, with basic retention of 30 Days. Later have the Full Backups Aux to Azure immutable Cloud.FYI : My Aux copy of Full backups will stay Azure immutable, there is no change in this concept.Just want to make sure having a DD for the primary copy daily backups would be beneficial considering the above parameters.Can you please help me decide 

Hello, Team So, i have just recently reconfigured my tape library and i can not identify cartridges with their barcodes.I can see the barcodes from tape library but not on the commvault end. When checking the properties, I see Barcode Reader: No. Is there anything to do on commvault end to ensure the barcode reader is seeing the actual barcode.

I am using the CV Powershell module found on GitHub - Commvault/CVPowershellSDK: Developer SDK - Powershell.  I can successfully log into our Commvault server and run get-cvjob commands just fine so i know it is authenticating and working.  What I am having trouble with is using the command Get-CVSchedulePolicy.  When I just run it by itself, I get the output INFO: Get-CVSchedulePolicy: no policies found.  I have a ton of Schedules.  My goal is to disable an existing. Schedule Policy using the command Disable-CVSchedulePolicy.  I am using an account that has full Commvault permission, and I can do this in the Commcell Java client just fine.  What am I missing trying to see all the existing Schedule Policies and then disabling one of them via powershell?  I looked at this 

Hello again,my old pseudo was Bloopa, I have no access to my old account because it was disabled. I've changed customer and I had to create a new account. I use a selective copy to copy to tape all last fulls of the previous months.The current retention is 1 years. for the last copy of the year, I want to keep the data for 15 years. How to achieve that in a simple way.I see an option on the tape “un age Jobs” that allow to change the retention settings, but I am not sure if it is good. Thanks ! 

Hi Community,We are planning to convert our production environment’s DDBv4 to DDBv5, but in our test environment, all our media agents are in DDBv5. As the DDBv5 comes from the version 11.14, i am searching for a media kit package older than SP14 in order to test and validate.Is there Anywhere i can download a mediakit older than SP14 which is not available in commvault store ? Thanks in advance.

Hi,Some namespaces from the cluster are not visible in CommVault gui, so I can’t define an Application Group backup. ServiceAccount with cluster-admin role is created correctly, etcd is backed up, cluster is accessible from CV, except some namespaces. Any help would be appreciated.CV guikubectl get ns 

Good Day,Commvaut Intellisnap is currently using FlashCopy.This "Snap" feature is taking a clone of the volume so the scource volume is cloned at 100% of Space Usage on the array. Since some time there is a new ( i call it new ) feature implemented which is taking SNAPSHOTS. This will take only track of the changed bocks and not a full CLONE/COPY of the volume. "Spectrum Virtualize 8.5.1 added a new feature called Volume Groups Snapshots. This is a radically simpler method of taking snapshots than the current implementation of FlashCopy." Is there a impementation ongoing by commvault to utilize this much more nice feature or any ETA on this?  thanks 

 Version 11.28.32I have a couple of “dark-site” commvault installations where I don’t have any internet nor email servers.Is there a way to get rid of the event messages:Event Code: 35:3944 “SMTP Server is not configured, Email notifications cannot be sent”andEvent Code: 35:230 “The Mail Server is not configured to send E.mail. Please configure the Mail Server from the following location….” Can’t find any post how to disable this event messages… 

i am working on a new workload configuration for Scality object storage running with Amazon S3 and in the below link i was not able to find the access node requirements https://documentation.commvault.com/v11/essential/114959_add_amazon_s3_object_storage_repository_with_access_key_and_secret_key.html also the note: under the access node, not fully clear  The access nodes must be of similar operating system type

Hi Team,Could you please share any procedure for restoring oracle RAC database to single stand by node database serverplease share any procedure if it is availablewe try to restore restore but we getting error

Hello Community, #1 Does Commvault provide support for subclient-level software encryption in Intellisnap for VSA VMware (MA/proxy RHEL 8.8)?#2 if it does, is the encryption performed on the MediaAgent, similar to streaming VSA backups.#3 Does the impact on production VM resources is minimized when employing Intellisnap for VMware with subclient encryption enabled?#4 Also, does enabling Commvault's software encryption result in approximately a 5-10% increase in CPU usage during snap backup? thanks

I have a question about the Shared Job Results folder as used by Office365 sharepoint.Here is my setup:2 access nodes, call them N1 and N2Both Access nodes have a Job results folder set to its own local local dedicated drive which is 150GB in size. In the Sharepoint client I have configured a shared job results folder on a CIFs share that is 1 TB in size and both N1 and N2 are added as access nodes successfully.  Here is the issue:When I perform a backup of sharepoint I notice the access nodes local job results drives get used and fill up causing some failures of sites and subsites in the backup. I notice the shared folder barely gets used, but it does get used. The error reported for the failed sites is “Space Control Job level timeout 60 minutes”Am I missing something, do I need to manually point the 2 access nodes Job results directories to use the shared folder manually as well? Or do I just need to grow the local drives. I am not