Commvault Cloud Topics

There is one particular file in a user's OneDrive that keeps failing to be backed up. It is a OneNote file and the size is about 3.8 GB.The error in the Job Log is:System.Exception: Throttling error happened after maximum retries at LibCvOneDrive.CvOneDrive.<PartialDownloadForUrl>d__198.MoveNext() And the more detailed log:*******************21216 36    11/14 21:24:43 2179978 ### PartialDownloadForUrl - Request was : Method: GET, RequestUri: 'https://<file location>’UniqueId=c1237d0f-66e6-4941-b6d2-19090d480828&Translate=false&tempauth=eyJ0eXAiOiJKV1QiLCJhbGciOiJub25lIn0.eyJhdWQiOiIwMDAwMDAwMy0wMD Version: 1.1, Content: <null>, Headers:{  Range: bytes=0-0  User-Agent: NONISV|Commvault|b7cbf782-f8db-46e1-b806-0fdece318eef/1.0  Connection:

Hello,We have running a Linux Database server (Oracle), the database data is sitting on LUNs on NetApp. Now in a case of hardware failure or any ransomware attack, we need recover the system with 1-touch recovery.We found issue to exclude the LUNs with 1-touch recovery.we created an autoanswer file, with (1-touch recover points), in the guy we are not able to unselect volumes which are coming from LUNs.During the recovery procedure it stops with error in the 2. stage, error: not enough space selected for restore.This was for a restore test to a virtual machine!In real scenario, to restore the server back to physical hardware, I see a similar issue a as we using VLAN tagging on our network. So we will not have our storage LAN online, which bring the LUNs to the server, so we need again to bring first only the OS back online, and configure then the LUNs.we are use:Linux Redhat 7.9CommVault V11SP28.36 (E2022)regards

Hello,I would like to know how exactly backups work for compressed Oracle DBs on a Exadata platform.Does it need to rehydrate the data before sending it to a mediaagent?If so, is there any specific requirement for that to happen? like extra RAM or extra disk?Is it the same for non Exadata environments?Thanks!Sergio.

Hi,I’m a relative newcomer to Metallic, and I’m working with one of our Oracle DBAs to form a recovery plan for his environment, a series of Oracle RAC instances.One of the tests we’re trying to run is a restore of a Table (as opposed to a Tablespace) - documentation is unclear on the subject, but Metallic allows us to step through and submit a job to restore In-place. The problem we’re seeing is that the job fails early on, with the following error dump:“18:183 Failed with Oracle DB/RMAN error [channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece 15532648_BIRESTOR_0r1hpnd4_27_1_1 ORA-19502: write error on file "/Exadata_11g_Backup/Bob_Test4/BIRESTOR/datafile/o1_mf_system_kwj1m5hj_.dbf", block number 234496 (block size=8192)”.I’ve got a support ticket open with Metallic and there’s a suggestion that what we’re trying

We have a number of duplicated servers which show the server name with an appended number on the end but show up as duplicates in the console. An example is joebloggscs01 showing as joebloggscs01_2. Our 3rd party consultants say these are eating up licenses, even though they are showing as grey and deconfigured in the CommCell. We have a few servers showing like this and they have a job histories so I wasn't sure if they could be deleted because the job ID’s are not the same as the configured server, if that makes sense. Also in addition its showing as we have 261 servers licensed, when I deconfigured 10 servers to take it to 251, the Web Console report is still showing these servers as holding a license.  is there a time lag at all as to when the report will reflect the true number. I have logged a ticket with support but like coming to the community as you guys have helped me in the past. Please HELP!! 😀 ThanksTonyQ

Hi all, I’m currently running commvault 11.30.23.Decided to give a try with Linux Media Agent Disk Library My setup is the following:RHEL 8.6 fully patchedRoles:MediaAIndex StoreIndex GatewayIndex ExtractorFS coreFSVirtual Server Mount points created with lvm.1x for backup with 500 GB1x for ddb with 250 GB/dev/mapper/vgbck1-lvbck1  500G   68G  433G  14% /commvault-lvbck1/dev/mapper/vgddb1-lvddb1  200G  2.6G  198G   2% /commvault-lvddb1and the / with 100 GB Also Ransomware protection is enabled. What happens is, after some backpus the disk library goes offline.And then the following message is displayed: Offline (Mount path is inaccessible. Check the following.\na. Is the mount path visible to the operating system on the Media

Hello,I would like to know how the “release license” option works for Office 365.When using it, license is recovered and it can be used with another user, correct?Will we be able to recover the old backup data of the user who is no longer licensed? if so, for how long?ThanksSergio

I noticed a VM names mismatch in the JavaUI and WebUI.VMs in the JavaUI sometimes have a different name in the WebUI.Commvault support says it is probably because of the additional setting on the CS: “https://documentation.commvault.com/additionalsetting/details?name=%22DontRenameVMClients%22&id=7490” Unfortunately, it is not documented on our end why this is set on this particular CS.I would like to remove it, but would like to know when/why this setting should be used.Anyone? Thanks.

Hi,SQL 2022 was just released this morning. Just wondering if it is supported by Commvault for SQL DB backup? https://documentation.commvault.com/v11/essential/143077_microsoft_sql_server_agent_system_requirements.html From the link the latest edition that is supported is SQL 2019 but it also said the page was last updated on Thursday, August 05, 2021. Kind regards,Boyi

Hey, When trying to browse one of the VM’s for restoring specific file I get the following error:[MsgId[0x0e0000f4][Failed to initialize browse request. Check Browse.log on CommServe for more details.]: [1] Args Pushed, [0] Args expected.  I found in other thread that if I add some keys maybe it will help.Problem is I don’t know where and how to add it :) Commvault version 11.26.35

Hello Community,11.24.43intellisnap for vmware has two phases:1. snap backup/snap copy2. backup copy I am planning to implement IntelliSnap for VMware backup to WORM storage (Azure container), and according to the Commvault documentation, the 'SnapCopy (Job-based retention)' feature is not supported for WORM storage.https://documentation.commvault.com/11.24/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlActually, Job-based retention is set at the subclient properties level. If I don't set job-based retention, will both SnapCopy and Backup Copy be supported by Commvault for this scenario? 

Hello,  We get new license for Metallic cloud to extend our librarie, last week added the new license via webinterface without probleem. But the extra 100TB i dont see on cloud librarie yet. But if i run license summary report then i can see that extra 100TB added to the librarie. Librarie  I dont know if you can see the screenshot. 

Kubernetes etcd backup start.but no discoverd error. There's no place to set up a backup destination.   

Hi,One of our customer will get soon a NetApp Filer with Full Flash disks (SSD disks). They will have one volume in their NetApp system with more than 100 millions of files. I proposed to use NDMP backup type and configure the feature NetApp C-Mode Multi-Streaming Backups.But the customer is afraid that he will have performance issue using NDMP backups due to the high number of files in one volume.Any advice?Many thanks.

Hey guys.  I happened to notice some of my backups that were scheduled last night didn’t actually run.  I  installed them a month or so ago as part of a POC, but am now getting this error.Any ideas where I should look?

Dear All,We are facing low space issue on Media agent for DR backup.Error :- Error Code: [34:77]Description: A nonrecoverable I/O error occurred. Please check space available for database backup.Source: comvdb, Process: commserveDRPlease suggest !!

Hi, we have User Group with a custom role. This Users in the user group cannot see the Button ‘Equivalent API’ in the Command Center when they start a Restore for example.As a Admin with master role assigned it is possible to see this button.Is there a specific permission which I can add to the role? Kind Regards

Hi! sometimes we have to install custom packages on Linux VMs because the installation from the CommCell is not working. (idk why). We copy the custom package on the Linux VM and executing the ./cvpkgadd binary. The installation interface starts and everything is fine. Now, I’m trying to do the same thing and only get this message:root@srv /tmp/cvmedia/unpacked/pkg # ./cvpkgaddUsing update installer /tmp/cvmedia/unpacked/pkg/linux-x8664/LooseUpdates/CU3/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall:root@srv /tmp/cvmedia/unpacked/pkg #I used 11.20.32 and also 11.20.3 (downloaded from the CV website)I tried it on three Ubuntu VMs.Any idea?

IntelliSnap support for ubuntu 20.x with HP3PAR storeserv storage array. If yes does it will cause any harm to data while doing testing of backup.

Hello! I’m trying to restore some data from old tapes. The tapes were recalled and are in the tape library. When I try to do browse and restore on a particular job, I get “unable to find/get index cache for ….”. To confirm, cataloging tape should update the index, correct?

I have a new Dell Poweredge R750 sitting in a box with SSD RAID BOSS and 12x18TB NL-SAS on a H755 RAID controller.It's going to be running Windows Server 2019 or 2022 and will be a backup server holding both Commvault and Veeam data.The server will boot off the SSD BOSS and the NL-SAS is purely backup storage.At a PERC level I expect I'll go with RAID6.At a the Windows level I'm not clear whether there are IO benefits splitting it out into lots of small (5-10TB) volumes (which are all sitting on the same physical RAID) or whether to keep it simple and have one or two large volumes and segment data using folders.The current disk library is sitting on a pair of older Windows Poweredges with around 12x4TB mount paths which need migrating to the new hardware.Unless there’s a real benefit I’d sooner have a single large flexible Windows volume with 12 subfolders for each mount path than be messing around creating 12x volumes.I presume there

I’m fairly new to Commvault, and I’m responsible for our SAP for Oracle backups.  I am going through our systems and I’m trying to determine what the benefits/tradeoffs of a “Selective Online” vs Full Online backups.  There isn’t much data about what is/isn’t backed-up between the two options, if any. We currently run one full backup per week and arclogs run every 15 min to 1 hour depending on the data/usage.  We backup to disk with a secondary offsite disk aux copy and Metallic aux copy.  No tapes.Thanks!

Hi Guys, During an Azure VM Restore I noticed the VMs post restore gets powered on and shutdown even after the “Do not power on the virtual machine post restore” option is unchecked while restore. Why it happens ? Is it specific to Azure VMs only or this is same behavior for all the VM restores. Regards,Pank1988

Hello Commvault community,I come to you to consult if it is possible to have the role of VSA proxy and IBM i File System proxy on the same server, to backup VMware virtual machines and AS400.Thanks for your attention and support!

Hi,i try to backup my Sharepoint 2013 server. Last backup runs on 21.12.2022.Now if i try to browse to file agent or sharepoint agent i get this error like at the attachment.Commvault version is 11.28.44.Other agents works fine.Any idea why i can’t get access?RegardsDennis