Commvault Cloud Topics

Does the commvault backup account need to be a domain administrator or a local administrator? or can we give a different lower permissions  

Hello community,sometimes, while performing backups of 7-8 TB VMs, I find errors like this one in the logs, especially when such jobs take a very long timeNetwork timeout. DDB Engine did not respond within the timeout period. DDB: MI_GDP_LOCAL_VMs_6, DDB Id: 6. Source: MI-MEDIA, Process: vsbkpthis example comes from Jan 28 at 5:31:13 am At the same time, in the Events tab of the Job Details I see the following eventFailed to remove the backup snapshot for virtual machine [MI-SERVER], the snapshot may need to be manually removed. [The operation has timed out.] I think it is reasonable to assume they are related, correct?Given such cases, should I extend the timeout for snapshot deletion? Thank you!Gaetano

Am helping on a site where we have Windows file archive in place where most stubs / complete files can be recovered fine with no issues, however there are a few stubs that simply wont recover correctly nd are just replaced as a stub instead of the original file. Have tried the following:select - restore data instead of stub out of place recover direct to the windows Media Agent (bypass any client network issues) out of place recover to Linux file system to rule out AV, windows domain file permissions (only stub was recovered, not complete file, ran job twice with restore data instead of stub...) Cross Hardware restore option. checked for any strange windows / domain file permissions - all seem good. Full data verification on tape was run and completed 100%busy running a new Aux copy to second tape and will test recall from that copy precedence. (only one copy is on tape.. not best practice, however I

I’ve been fighting with P2V’ing a Centos machine for over a week. The first phases get entirely done within 30m, but the job hangs at the Post Virtualize phase (waiting) for what the logs don’t say. I have a support case opened on this but dev seems stumped as do I. Plus the way they wrote this, can’t suspend it, so after some amount of time, even though to me my machine is fully virtualized AND functional, it will destroy it all when times out eventually. It has done this several times already and is easily reproduced. I cannot believe nobody else has ever ran into this or have they? I told our folks I could expedite P2Ving 100 workstations but now have egg on the old face, 😡11.26.31 we are onthanks

I have the situation where I have customers who have backups on an older Commvault infrastructure and they want to move their Backup service with another provider without losing the long retention backups.I don't see any other possibility than importing tapes or restoring and copying old backups. Both options do not seem viable to me.I don't think so, but I wanted to ask the community if anyone knows of a way to transfer those backups between Commvault infrastructures. 

Hi all, I haven’t personally worked with commvault before as a business level backup solution and would like some feedback after suggested by phone support to lodge a Q&A here for assistance. So apologies if I am not clear on my questions as I am navigating learning/reading up this. So my client is using Commvault version is 11.20.90 which is originally setup on a virtual machine to use as their backups /  recovery solution for VM systems and data. IT admins use SSO but I can see there’s a local admin account for it which was likely setup when it was first spun up along with it using MySQL.So we’re changing the use of a local administrator account to be either turned off or updating its local password for the application and from the article below it states that Commvault requires administrator role for its service account to run. See article below; 

HI All,just curious has anyone already some experience with the combination CommVault i-Serie VTL solution? How does this perform and stable is it? thanks.Michel

Hi all I saw the other topic on this exact issue. It was mentioned that FR26 would improve performance of a restore operation. Failing that Intellisnap could be leveraged for this.Unfortunately we are still seeing the same performance.The original poster mentioned that Commvault support mentioned that the max throughput is 60Gb/hr. We’re seeing close to this on our side.We’re also restoring managed disks.Is there any documentation that will confirm the limitation mentioned in the post on the 60Gb/hr limit, and would there be any workaround to try improve this? a 400GB VM takes about 10-12 hours to recover. Regards,Mauro

Hello All, We are using Azure Cold data to store our off-shite copies. We have been using this from last several years. Lately, we decided to use Azure Combined storage and planned to move/copy data from Azure cold to Archive storage. After having a discussion with Commvault, we implemented what was suggested but this process seems to be really slow and case is now escalated to Dev. Being honest, we are seeing terrible delay from their side too. I am question is now, If instead of using aux copy to copy the jobs from cold blob to the combined tier library, what if we changed the tier of cold blob from cool to combined tier?  If we did that, would the data convert to archive, or would that only effect new data written to that storage?

Dear Team,Good Day! I need to Encryption Algorithm from Blowfish to AES with 256 key on 600 clients, so is there any command line that I can execute to run on each storage policy, as changing through GUI, is time consuming. Thanks 

Hi All, i have created an azure app , and followed the prcedures from metallic document for the saml integration , i have added one group in the azure app , and tested , it doesnt work, i have added a user in the azure app and created same user in the metallic as external user it worked , what is the procedure to add a external group of azure ad to metallic i have tried to add a local group of same name of azure ad group, but i dont find any option to add role and permission for that group as tenant user or adminall i can see a associated entities , where i get to add certail roles , can someone clarify the exact steps to follow 

Hi,Does anyone know if MySQL Block-Level Backup does work / should work / is supported with Ubuntu? It's not on the List of Supported Kernel Versions (https://documentation.commvault.com/2022e/expert/19402_mysql_block_level_backup.html). But our (driverless) MySQL Block-Level backups on OS Ubuntu just work great. Restores do not (yet) work however.Because it's not on the List of Supported Kernel Versions, I hesitate to open a ticket with Commvault support, pretending I do not know Ubuntu is not on the List of Supported Kernel Versions. Maybe the List of Supported Kernel Versions has not been updated?Thanks!

HiI’m trying to deploy Acess Node for VMware using API but can’t seem to get this to work.I’m using this: https://api.commvault.com/#f9950083-6ef5-487d-9b32-d332b843b64cwith powershell from Commserve computer. I was able to successfully aquire QSDK Token, but when I try to deploy AN I get error:Here is TaskManager.log fragment:9456 1 01/13 16:09:11 ### ### ControlTaskMgr - Request received for [Tag_CreateTaskReq], userId [5], commcellId [2], sequenceNumber [1], fromUpgrade [False], endUser [False]9456 1 01/13 16:09:11 ### ### ControlTaskMgr - Input xml <TMMsg_CreateTaskReq> <processinginstructioninfo> <locale _type_="66" localeId

 Hello, We have an archive cluster(A300 PowerScale) being backed up via NDMP and full backups take quite some time to transfer which is expected due to the file count and size. We backup to disk and tape aux copy via 3-way NDMP. Synthetic full backups are not supported on NDMP, if we did a full every 7th day as we normally do for all our other backup clients(synth. full), this would make the backups fall behind. Dell states that “Forever Incremental” backups are integrated when backing up to Commvault. I am not too familiar with forever incremental configurations in terms of retention. What would be the retention required to be able to perform a full restore? I would assume we would need to keep the initial full backup forever..    https://infohub.dellte

Dear all,We perform the backup of all our MSSQL VMs by aggregating them in one sublient, scheduled by an ad-hoc policy. The daily incrementals are scheduled at 7pm with the following optionsNotwithstanding the attached configuration, the SQL Server Appaware daily backups are always full. I remember I read somewhere that this is expected, is this correct? The Data checkbox is unchecked and this somewhat surprising for me. Shouldn’t it be selected for the job to backup SQL data?Sorry if these questions sound a bit dummy but I inherited the management of the Commvault platform from a colleague and some choices from the past are still a bit unclear. Thank you in advanceGaetano

Hi Has any one seen ‘this’Part of the left column of Command Center is obscuredThe Left Column should be the name of the VMThere is no option to scroll left or right - and the left column is also obscured when the is set to Full Screen (F11)The Browser is edge - I’m unable to test with Firefox or Chrome at this stage  

Hi,I am a very beginner with workflows and I am facing my first problem:I want to run a backup for all subclients for a specific client beside a subclient “test” via workflow.So in this example at the beginning of that workflow I manually choose a client.This client has serveral subclients (e.g. “data1”, “data2” and “test”).The discover of DataAgent, BackupSet and all Subclients works fine, but with which activity in the Workflow Designer can I exclude the pattern “test” in the list of subclients?I’ve tried the “RemoveFromList” but without any success (or maybe I used it the wrong way).Do you have a clue?BR

Hello,I’m used to use your API, but in this case, I can't get what I want 😪Use case : Before perform a single file restore operation, I need to see all versions of a guest file for a VM backuped without agent (agentless) .I use the DoBrowse API, but I have no usable results.{{ServerUrl}}/DoBrowse (POST) with body:}{ "opType": 0, "queries": [ { "type": 1, "queryId": "countQuery", "aggrParam": { "field": 0, "aggrType": 4 } }, { "type": 4, "queryId": "dataQuery", "dataParam": { "sortParam": { "ascending": true, "sortBy": [ 38,

I am having a weird login issue with NDMP so I need a utility to test NDMP authentication.  

Hello,Is there any documentation available to integrate Bocada into Commvault. This product is used for monitoring.https://www.bocada.com/supported-applications/commvault-montoring-reporting/It looks like the requirement is for a read-only user directly in SQL and not via API authentication.Is creating an account within SQL allowed? Or is there an alternative method to achieve this? Thanks.Ignes 

Hi Team, May need you help to identify the error for the exchange index Solr server and may advise is there any fix for this instead creating new index server? actually i already create new index server with vesion 11.28. the old one from 11.13 and start have issue with 11.24. i know there is new index build server from version 11.22. just curios is there any way to fix the old index server? is this cause by the Third party software when we install Setup.exe.   

Dear all,we have several VMs included in the same Appaware subclient. I created a new Appaware subclient, assigned a new schedule policy and moved one the above VMs to it. The storage policy remains the same for both the subclients and all the VMs have a recent Full available.The first backup job for the new subclient was set of type Incremental, may anybody help me understanding why it was converted to full? Thank youGaetano

Hi,We forgot the admin password - how can we reset it to a custom password? updateI managed to reset the password

Hello everyone,We are trying to configure backup for Linux PCS cluster, We have installed agent on nodes and configured cluster psuedo client for cluster IP. Cluster psudo client is configured but its not able to find the active physical node. even if we force sync its completing but still active physical node is not updated.I dont have knowledge on how PCS cluster works but our linux admin says in os both nodes will be inactive but PCS cluster manages both nodes and handles the clustering 

Hi, Trying to find the best way to set up at Selective Copy in a Plan to be able to send One-Time, Client Specific, Full backups to Tape for external audits.  In a Storage Policy this is easy as we can select what Client, or even SubClient, to copy data for. This option is not available in a Plan though, it’s only which Fulls to Copy for all associated Clients.I can create a separate Plan for this and redirect a Full Backup to this Plan but that would mean a new Full backup and these jobs can be up to 30TB which is not ideal to stream directly to Tape in this environment. We want to benefit from Synthetic Fulls from the Primary Disk Copy. Can I create this Selective Copy from the CommCell Console under the Storage Policy section for the Plan or is that not supported/recommended? Or will Client Selective be available in Plans in a short future?Regards,Patrik