Commvault Cloud Topics

Hello, To prevent access to the CommServe DB in single user mode we might want to enable the SQL option AUTO_UPDATE_STATISTICS_ASYNC .Now the big issue/question is will this break anything in Commvault, as we are running CommSeve LiveSync and in BOL I cannot find any reference to this setting. Anyone have any experience with this setting?  BR,Luís Constantino

I have a Unix server that has a failing post script, and I can’t even look at the script since it’s in the DB folder which is excluded from the FS backups. Is there any changes I can make to the script to make it show up when I review the logs for the job? I know this is a long shot but it would be cool if It can be done.

Hi,how is the K8s backup in Commvault licensed? In this topic - its written, that it is based on number of APPs via. the per VM licence. But what is an APP in Kubernetes meaning and how it is counted? Is it a daployment or service or POD or something else?Thanks in advance.Regards,Jan

I have issue with tape library configuration.Medium changer - library controller details are not shown, how to fix it.Tape Drive 1 and 2 have issue, The Drive 1 in CV is actually DRIVE 2 in TL.and The Drive 2 in CV is actually DRIVE 1 in TL.Drive 1 is primary access point.How to fix the Media changer - library controller address issue.how to detect the drives in proper sequency.

HiWhat causes this error mean, the user is using a mac and the error keeps on popping out.'” User is blacklisted".“There was an error while attempting to log you in. Please try again later”. (For metallic endpoint)

We would like to configure Commvault backup on IBM power systems which runs on AIX with SAP, DB2 and other application types hosted. The requirement is to run backups over SAN. Please share some thoughts or documentation in achieving this. My Current Understanding :Zone the luns associated to the IBM power systems to Commvault MA\Proxy Once they are zones , during backup configuration  Choose the SAN transport mode for backup or will it automatically choose to run on SAN transport mode when Auto is set for backup. 

In-case there is a data verification job running for longer period of days ( more than a week) - will it has any impact on the daily data pruning job for the storage policies  that are associated with that particular DDB engine ?As per the data pruning logic to make a job eligible for pruning  --Data aging operation job needs to run for the jobs which are already completed its retention- only then it will be eligible/marked for aging. On the other hand data verification/DDB verification job validates all the associated jobs on the DDB. So if when a DDB verification job is  running, will it create any lock on the jobs( assume some of them already complete retention days ) so until this complete - data aging job will not be able to marked these for pruning ? Which one has the priority over another one ?

I have been trying to reduce the number of Alerts coming from Commvault so that the ones which are raised are actionable (something needs to be done about them).However, I do see some strange ones that I don’t expect to see, like:The system detected events that are unusual in occurrence or frequency in CSNAME.     Server    Event time    Event    Occurrence    Anomaly typeCSNAME2022-11-13 00:56:27    Backup job [1346233] completed. Client [CLIENT], Agent Type [SQL Server], Subclient [default], Backup Level [Transaction Log], Objects [1], Failed [0], Duration [00:01:14], Total Size [9.38 MB], Media or Mount Path Used [[MA001] /ds3/CVLT03, [MA001] /ds1/CVLT01].    93    OccurrenceCSNAME2022-11-12 23:59:56    Backup job [1345979] completed. Client [CLIENT2], Agent Type [Virtual Server], Subclient [default], Backup Level [Incremental], Objects [3801], Failed [0], Duration [00:59:48], Total Size [3.69 GB], Media or Mount Path Used [[MA001] /d

Hello Community, I am planning to configure Commvault software encryption withCipher: AES;Length: 128;Direct media access: No access. Can you provide me with more information on how the integrity of encrypted data is verified during the data verification process?Specifically, are there any performance implications such as increased CPU/memory usage on the CommServe/Media Agent server or longer data verification completion times when compared to regular data verification processes? thanks

Hi,i have the problem that my commecell have not enough space on my c:\ drive. I can’t increase the disk:Is it possible to delete data in the commvault folder?See my screenshot….RegardsDennis

Is it possible to backup and restore SQL databases that are encrypted en secured?

Hİ,Our security team want to follow file activity anomaly alert on Commvault side.We configured SNMPV3,and they are watching on Arcsight. And they want to configure this in the real time on test server.How can we configure on test server ?Is there anybody can advise? Regards 

Hiif for a mistake I schedule 2 different job type (Full and Incremental) for a subclient at the same time which job will start ? Full or Incr or will be a “random” choise of Commvault ?Regards Federico 

Hello guys. I was using the Commcell Console normally without problems, from one day to the next, without any change, an error started to be displayed "Commserve Connection is lost, Do you wnat to reconnect?".  Clicking on "yes", the user and password are asked again, and after inserting it, the same error is displayed, and the console no longer logs in. I followed the steps in this documentation, “https://kb.commvault.com/article/54133” which says it is a certificate problem related to the "CVSession.dll" file, but looking at the certificate, the ce

Hi, When can we expect the 2023/FR30 videos to be published on the on-demand library?  In addition I want to notify that the mentioned mail address doesn't seem to be working. I dropped a mail and received a NDR back.

Unusual performance drop detected in pruning for following deduplication databases: [GDSP_ALL_<Servername_8]: due to increase in (CommServe Job Records to be Deleted) - Check details in: http://backupserver:80/webconsole/reportsplus/reportViewer.jsp?idstringIf i check the report, it’s grown from 0 to 12399 commserve job records to be deleted from 9’th january to today the 18’th.….However, this media-agent is a media-agent that is spending half it’s life completely offline and shut down, and it has been shut down since the 9’th, and powered on again today, so i assume this is expected behavior, but because i have not seen this message before, i figured i’d check with the hivemind first :-) Software version is: 11.24.78

Hi, We’re shortly rolling out OneDrive for Business in Prod and I am looking for the possibility to filter contents in Commvault so that only certain data gets backed up:exclude files / file types exclude folders only backup certain foldersI will need to deploy OneDrive backup at the time of the roll-out of the service. We are currently running 11.20 but I was told at the Webinar for 11.22 that this is possible in 11.22 (office365V2).In order to test, I installed a separate instance and connected it to our Azure UAT. I have the list of users discovered but cannot find the option to filter contents over the Admin Console. Moreover, the Office365 OneDrive App is not visible in Comcell Console at all.Am I missing something?Thank you,Zoltan

Hi All, We are performing the Oracle out of place restore from recent online full backup. During the restore job, it trying to restore data from the another full which was happened a month before and failied. We already raised a incident with Commvault and it is Development bucket.   I would like to know that anyone come across this kind of issue in your enviorment and any known solution available. Thanks,Mani

There is one particular file in a user's OneDrive that keeps failing to be backed up. It is a OneNote file and the size is about 3.8 GB.The error in the Job Log is:System.Exception: Throttling error happened after maximum retries at LibCvOneDrive.CvOneDrive.<PartialDownloadForUrl>d__198.MoveNext() And the more detailed log:*******************21216 36    11/14 21:24:43 2179978 ### PartialDownloadForUrl - Request was : Method: GET, RequestUri: 'https://<file location>’UniqueId=c1237d0f-66e6-4941-b6d2-19090d480828&Translate=false&tempauth=eyJ0eXAiOiJKV1QiLCJhbGciOiJub25lIn0.eyJhdWQiOiIwMDAwMDAwMy0wMD Version: 1.1, Content: <null>, Headers:{  Range: bytes=0-0  User-Agent: NONISV|Commvault|b7cbf782-f8db-46e1-b806-0fdece318eef/1.0  Connection:

Hello,We have running a Linux Database server (Oracle), the database data is sitting on LUNs on NetApp. Now in a case of hardware failure or any ransomware attack, we need recover the system with 1-touch recovery.We found issue to exclude the LUNs with 1-touch recovery.we created an autoanswer file, with (1-touch recover points), in the guy we are not able to unselect volumes which are coming from LUNs.During the recovery procedure it stops with error in the 2. stage, error: not enough space selected for restore.This was for a restore test to a virtual machine!In real scenario, to restore the server back to physical hardware, I see a similar issue a as we using VLAN tagging on our network. So we will not have our storage LAN online, which bring the LUNs to the server, so we need again to bring first only the OS back online, and configure then the LUNs.we are use:Linux Redhat 7.9CommVault V11SP28.36 (E2022)regards

Hello,I would like to know how exactly backups work for compressed Oracle DBs on a Exadata platform.Does it need to rehydrate the data before sending it to a mediaagent?If so, is there any specific requirement for that to happen? like extra RAM or extra disk?Is it the same for non Exadata environments?Thanks!Sergio.

Hi,I’m a relative newcomer to Metallic, and I’m working with one of our Oracle DBAs to form a recovery plan for his environment, a series of Oracle RAC instances.One of the tests we’re trying to run is a restore of a Table (as opposed to a Tablespace) - documentation is unclear on the subject, but Metallic allows us to step through and submit a job to restore In-place. The problem we’re seeing is that the job fails early on, with the following error dump:“18:183 Failed with Oracle DB/RMAN error [channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece 15532648_BIRESTOR_0r1hpnd4_27_1_1 ORA-19502: write error on file "/Exadata_11g_Backup/Bob_Test4/BIRESTOR/datafile/o1_mf_system_kwj1m5hj_.dbf", block number 234496 (block size=8192)”.I’ve got a support ticket open with Metallic and there’s a suggestion that what we’re trying

We have a number of duplicated servers which show the server name with an appended number on the end but show up as duplicates in the console. An example is joebloggscs01 showing as joebloggscs01_2. Our 3rd party consultants say these are eating up licenses, even though they are showing as grey and deconfigured in the CommCell. We have a few servers showing like this and they have a job histories so I wasn't sure if they could be deleted because the job ID’s are not the same as the configured server, if that makes sense. Also in addition its showing as we have 261 servers licensed, when I deconfigured 10 servers to take it to 251, the Web Console report is still showing these servers as holding a license.  is there a time lag at all as to when the report will reflect the true number. I have logged a ticket with support but like coming to the community as you guys have helped me in the past. Please HELP!! 😀 ThanksTonyQ

Hi all, I’m currently running commvault 11.30.23.Decided to give a try with Linux Media Agent Disk Library My setup is the following:RHEL 8.6 fully patchedRoles:MediaAIndex StoreIndex GatewayIndex ExtractorFS coreFSVirtual Server Mount points created with lvm.1x for backup with 500 GB1x for ddb with 250 GB/dev/mapper/vgbck1-lvbck1  500G   68G  433G  14% /commvault-lvbck1/dev/mapper/vgddb1-lvddb1  200G  2.6G  198G   2% /commvault-lvddb1and the / with 100 GB Also Ransomware protection is enabled. What happens is, after some backpus the disk library goes offline.And then the following message is displayed: Offline (Mount path is inaccessible. Check the following.\na. Is the mount path visible to the operating system on the Media

Hello,I would like to know how the “release license” option works for Office 365.When using it, license is recovered and it can be used with another user, correct?Will we be able to recover the old backup data of the user who is no longer licensed? if so, for how long?ThanksSergio