Commvault Cloud Topics

Endpoint backup has been completed but in report at failed items column showing user data block from storage pool that type data.

Hi,Please guide how can we change commcell ID without migrating anything on the same commcell console. Thanks.

MySQL problem?  

I am attempting to kill jobs that are running for a client through the REST API using by first getting the jobs from this URL…http://WebConsoleHostName/webconsole/api/Jobs [Documentation here]and finding the jobs by client Id and then running a POST to the following URL with the job IDs of that are associate with the client id I am looking to kill jobs for…http://WebConsoleHostName/webconsole/api/Job/{{jobId}}/action/kill [Documentation here]The problem is that the job ids from the first REST call do not show up on any of the jobs in the Job Controller window in the GUI. If I take the job ids from the GUI and run the kill action on them it will kill them but the problem is I don’t know how to get the correct job IDs in the first place since the /api/Jobs URL is not returning the Job Ids I need.Are the job details for jobs that show up in the Job controller located somewhere other than at the /api/Jobs endpoint? 

Dear All, Please help resolve below incident. If you can please explain this. BR.

I recently upgraded to 11:28.44 and since then my OneDrive backups have been failing with this errorError Code: [19:599]Description: Loss of control process CvCloudBkp.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine might have gone down due to network errors. 3. If the machine is a cluster, it may have failed over. 4. The machine may have rebooted. 5. Antivirus/Malware software may be blocking the process. Please ensure that all exclusions are in place: http://documentation.commvault.com/commvault/v11/article?p=8665.htm>Source: tiicommvault, Process: JobManager Apart from the Commvault upgrade nothing else has changed & AV exceptions are applying correctly. Any ideas of how to trouble shoot this?

Hello community, When deploying an HSX RA block, does the nodes get automatically configured with the VSA component right out of the box? Moreover, can I use the nodes as FREL (File Recovery Enabler for Linux)? Right out of the box? Considering that the virtual environment has Windows and Linux VMs. It is required that we deploy a Windows VSA proxy in order to restore Windows VM files? Kind regards,Pedro

Hi,on some VMs we get this error:Warning Unable to quiesce guest file system during snapshot creationWe backup with Virtual Server Agent and use vSphere 7.0.3 with Commvault 11.28.44.Thanks and RegardsDennis

Hi all,We have configured SAP HANA agent backups, what works as expected. Buckups runing, stored in the configured library and retained according to Storage Policy. On Commvault side, only the necessary backups can be seen.But on HANA side in HANA Studio, all of the backup jobs can be seen. Even those that are no longer available because they have been deleted due to retention time.Is it possible to synch HANA backup catalog to Commvault available backups? If there are basic and extendly reteined backup jobs, retention time config on HANA side, won't be correct.But, if retention time config on HANA side is the only solution, then it can be good for basic retained jobs. If extendly reteined job restore needed, External Backup ID available on Commvault side and can be used for restore in HANA studio.

Hello, Is it possible to customize the default scratch pool for a storage copy to tape created in a Server Plan (second copy to tape)? Or it will always be Default Scratch Pool and I need to go to the Commcell Console and change in there? Regards,Pedro

Hello all! Consider the following:3 HSX RA nodes as Linux VSA access nodes1 Windows VM as Windows VSA access node I would like to backup all VMs (Win/Linux) using only the 3 HSX nodes. So I would configure the instance proxy tab with those 3 HSX nodes as proxies. Is that right? When restoring, if Windows, have the Windows VSA automatically selected. I would like to run the restore procedure without having to manually select the Windows VSA proxy. Can it be automatically selected without being listed in the VMware Instance proxy tab? Regards,Pedro

Hello,We are planning to migrate the commserve from win server 2012 OS server to new hardware win 2019. Also we are planing to upgrade Simpana, our Simpana is 11.20.Which upgrade method is suitable for us?Should I upgrade Simpana on the old server before migrating Commserve to the new server, or install Windows on the new server and upgrade there?Thank you!Best regards,Elizabeta 

Hi,We keep getting the following alerts in the “Anomaly Report”:It seems clear. The Media Agent is unable to access the Mount Path over SMB due to a permission issue. Backups don’t seem to be impacted so it feels like Commvault is doing a retry, after which is works fine. But we would like to know where this error is coming from. It doesn’t happen frequently.We checked the Event Viewer on the Media Agent, and we do see an SMB error, but the time doesn’t match, the error on Windows is 30min before the error in Commvault. We checked the Storage where this SMB share comes from but also nothing special to see here.I wanted to check with the Community to see where this might come from and how to troubleshoot this properly. Would this an issue with the storage, or rather the Media Agent on Windows? Or maybe an issue in Commvault?  

Hi,I’m working on a project where a large Hyperscale environment needs to be migrated to Azure.  Looking at using either Azure storage or Metallic recovery reserve and/or possibly a mix of the two. There’s short term 30 days as well as LTR 5 to 7 years so will use Hot / Cool tiers (possibly combined storage tiers if Metallic not used)HS is setup using the default DDB block size 128KB. In an ideal world - one could just setup a secondary copy for the cloud storage (either Metallic or Azure) and kick off the Aux copy to cloud, just let it run to get the data over in to Azure then eventually promote it to primary copy… however…As the cloud storage will then be used as a primary copy - ideally, we want to configure it with 512KB DDB block size.   Media agents will be setup in Azure as they will eventually become the production MA’s once things get cut over.  Some key questions on the above:copying between storage policies with different DDB block sizes – how will this affect overall dedupl

Hi,i want to delete my old B2D library. On my new library i have used the same mountpoints, see screenshot.Is it possible to delete the old offline library or do i then also delete the content of the mount points of the new library?Another question:I have create new storage policies. From the old storage policies i have removed the tapes from the library and put them into a safe.Is it possible to delete the old storage policies or is it then not possible to restore from my tapes i have inserted into the safe?RegardsDennis

Hello,  I am trying to P2V a Windows Machine with the Virtualize me feature. The P2V works well but the machine doesn’t keep the name.1 how should I proceed to keep the name of the machine  and not have  WIN-xxxxxxxx I don’t want to loose the SID and domain connectivity 2 also, I need to put online each disk, is it a normal behavior ? Thanks !  

Hello all, I'd like to understand the steps taken by Commvault when a VSA backup from a vSphere environment uses a HSX block as access nodes/proxy.  Consider that vSphere datastores are FC SAN based LUNs. So, best performance would be to use SAN transport mode on the cvlt side. During the backup operation, how the datastore LUNs are presented to the appliance? I saw in the docs the following: "For Linux proxies, you might need to rescan the SCSI or iSCSI bus after attaching devices.For MediaAgents on the HyperScale 1.5 Appliance or HyperScale X Appliance, you can use the rescan-scsi-bus.sh script to force a rescan." So, that rescan procedure, when it is required? Everytime a new datastore is presented to the virtual environment? If there's no new datastore, it is done only once during HSX deployment? Regards,Pedro

hello,we are using commvautl to bcp some VMs but we get this erreur :There are too many existing backup snapshots on the virtual machine. Backup snapshots are being cleaned up, however manual intervention may be requiredto ensure that all snapshots are removed. This may indicate that the storage is unable to keep up with the IO activity ofthe virtual machine during a backup.any help please.

The DDB Verification Job is scheduled to run an Incremental Verification of existing jobs on disk and dedup database, but Incremental data verification job is persistently converted to full. Why?    

Hi, When a HSX block is deployed, each of the 3 nodes are presented as separate MAs in the commvault environment? Thanks,Pedro

Hello all.  We have 6 Hs2300s and 1 RO1200, all the same supermicro servers underneath.  We have 10Gb fibre cards in them. The Bios sees the cards, the OS sees them as physical interfaces, and we believe the SFPS, cabling and switch config is correct.However on both the Windows and the Linux it shows as network cable unplugged/no link detected, and the switch shows no presence on the line.We have a call raised with CV but has anyone else seen this?  Is there some setting in the Bios we need to apply?  

My Web Console Health Report simultaneously shows a critical issue with Database Index Fragmentation and zero indexes with >50% Fragmentation. Is this something I can fix or do I need top open a support ticket?Thanks in advance for any help.Ken

Hello.Is this a valid configuration in a non dedup scenarioLibrary with two pathsMedia agent A on-prem with a disk pathMedia agent B cloud with a disk pathNone of the media agents can reach each other.The clients using a storage policy with the above library is configured to override the default path and use an explicit path that is within their zones, for on prem clients they use Media Agent A and clients in the cloud use media agent B.We are in the midst of a migration and the above would reduce the number of stg policies created.//Henke 

2 SAP HANA servers have problems with the Commvault client.  The commvault.service is not starting, no such file or directory.I did Readiness Check and Restart All Services from the Commcell console for the 2 client but it is not working. I tried to repair the software in one of the server but issue is the same.Any advise? 

How to change client name for linux machine in commvault 2022e?