Commvault Cloud Topics

Hello,sometimes after vm reboot CommVault services do not come up even those are set to auto-start services when os starts,if such scenario happens for any of client how we can create work flow to check CommVault services on SQL server VM's  as we do run it manually on CommVault process manager and get email alert if not running or try to start twice and get email alert. 

My customer has configured a dedup disklib. The shared mount path is a directory in a filesystem working on ceph layer. One night he found a lot of jobs waiting because the library was open for jobs but did not write data to disk. There was an unknown error on the ceph layer and a reboot of nodes solve this issue.  The point is that the library was online and did not went offline during the “ceph error”. Customer reach the maximum limit of jobs and new partial important backup jobs could not start. Now we analyzed what happened. My question here:Is ceph supported as target of a disklib.In BOL I found entries about kubernetes, S3 connection etc. but nothing about using it as mountpath in a filesystem. I know that ceph supports block, file and object level.Thanks in advance for your answers Joerg

Hi  we are currently setting up a Test Environment to test Live Mount and Live recovery functionality in Commvault.  When trying to Live Recover a previously backed up VM we get the following error message:Tdfs::TdfsConfigClient::SendCommand(1854) - Error attaching to server. [0x80070057:{CCvNetwork::Attach_RemoteService(1770)} + {CCvNetwork::Attach_RemoteService(1713)} + {CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. [3dfsService/0/0].}]Tdfs::TdfsConfigClient::Start3dfsServerWithWait(1389) - 3dfs server failed to start. ret [-16]CreateNASDatastore() - PlatformConfigFaultFault Exception - [An error occurred during host configuration.] - [Mount failed: Unable to complete Sysinfo operation. Please see the VMkernel log file for more details.: Unable to connect to NFS server]For a Live Mount we get:VmOperatio

Hi, Is there a simple way to browse/recover mailbox items from a specific incremental backup (exchange DB classic)?I do not think so, could not find anything,  but my customer is facing the issue that he needs to browse multiple pages (>100) searching for a specific item.There are advanced plan to migrate, but this does not solve the challenge the facing right now. Thanks,Danny

HOW TO DO COMMVAULT SERVER DATABASE MIRRORING

hi everyone,We are interested in adding after backup a tag of "after backup by Commvault" or date of backup in Azure VMthank you!

i see this all the time and i never understood it. we make backup copies from disk to tape, both attached to the same media agent. During these aux copies it has the Data Transferred over Network number, which I think should be 0, but there is usually a number there. For example this aux job has these numbers, still running:Total Data Processed: 3.23 TBData Transferred Over Network: 107.95 GBTotal Data to Process: 4.7 TB

Hello,We need to foresee the backup capacity of VSA backups using hotadd transport mode. The VSA proxies are virtual machines and they send the data to physical media agents.We got the question from our customer: which value do you take into account to make your disk capacity calculations from the VMWare RVTools? There are different values from RVTools concerning capacity:vInfo Tab -> Column “In Use MiB” vPartition Tab -> Column “Consumed MiB”The values are very different. Thanks for your feedbackRegards,

Hi Guys, Been trying to do a live browse from a vsa client backing up a vmware fileshare but i keep on getting the error “unable to process browse request” after about an hour of waiting for the browse. I can see the following errors on pseudomount log: 964  6168  12/23 10:13:29 ######## AbortCurrFileData() - Sending req. to abort current file data. AfOffset [1754191950290]4964  6168  12/23 10:13:29 ######## AbortCurrFileData() - Failed to send abort file data req.4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(954) - Failed to abort pipeline buffer reads for AFile [5689820] Offset [1754191950290]4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(982) - Error Buffer Report: ErrCode [402653190] AFileNumber [5689820] AGroup [0] ComcellNumber [0] ComcellId [2] Offset[1754191950290]4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(985) - Pipeline error, removing cached afil

Hi All,I read from documentation online that GlusterFS only supported for RHEL, CentOS and SuSE as per attached picture. Does it supported for Ubuntu?   regards,Fauzi

Upgrading my DDB’s to V5, trying to avoid fully stopping backups while I squeeze in the upgrade. Is it possible to check “Temporarily Disable Deduplication”  under Dedupe Engines > [DDB name] > properties > Deduplication > advanced tab, and perform the upgrade? The DDB needs to come offline for compaction. Thanks in advance, Joel Bates

Dear Sirs.Please your valuable help with the following question:Are ASM grid databases in oracle supported and how can they be backed up by commvault?Thanks 😁

Hello,We are running Commvault 11.28.32 / 2022E.I would need some help with cvCertTool (cvCertTool.cmd) utility, I have generated a wrong CSR and I would like to delete it and create a new one.Is there a way to do that “properly” ?Do I have to enable the force-actions=true parameter in the properties file ?Or do I have to create a new workspace, and then generate a new keypair, and CSR ?Thank you in advance.Regards

How do I schedule a backup job for say 10pm manually if I want to run a backup on something for a 1 time deal? I can’t seem to find how to do that. I want to run a manual Full but I don’t want it to start until 6pm. 

I plan to replicate backup image to remote site. How to deploy real air gap in Azure & AWS? any best practice?1, if I enable MA power management, hacker could logon Azure portal and power on the server2, backup image save on Azure storage account, hacker could delete whole storage account/

Hi everyone, I have configured a MaxDB client and I can’t figure out how to backup it, I don’t have any backup option in the context menu

Hi, in FR 11.20 for example I was able to modify Associations in Storage Policy Copies.In FR 11.28 I notice, that this tab is grayed out. Can I reenable this old behavior? What will happen when I Update from SP20 to FR28 with the configured settings?br Christian

Hi Commvault Experts, I tried to download the offline Essential documentation package from the Commvault documentation webpage today, but an error occurred.I clicked "Documentation Files (zip file)" in the middle of the web page below, but the following error message occurred.https://documentation.commvault.com/2022e/essential/49968_downloading_and_installing_documentation_package.html => https://documentation.commvault.com/2022e/assets/offlinedocs/offlinedocs.zipPage not foundSorry, but we could not find the page you were looking for. How can I download the offline Essential documentation packa

Hi Team, I Do not see the option Synthetic Full option on Vm client. Is that normal ?Running on 11.28.32 

Does stopping the IIS service not affect the backup? It's been pointed out as a security vulnerabilityor can i change this page? 

Hi All,We are running PostgreSQL log backups every 15 minutes, daily incrementals and weekly synthetic fulls. The backups are FSBased.The synthetic fulls take about four hours. The log backups are in the waiting state until the full backup finishes.The customer points out that the 15 min RPO objective is not fulfilled during the 4-hour full backup runtime.Is there any option to backup the logs during the synthetic full backup?Thank you,Lubos

Hi All, Yesterday, we saw that the metadata database created by Optimize Scan on one of our servers filled the disk. So we stopped this by adding the "nStartDataClassifier" key.However, our disk is still full and we are looking for a way to delete or shrink this metadata database. Or is there a way to reclaim the space occupied by the metadata database?Anyone have information about it?https://documentation.commvault.com/v11/expert/18464_file_scan_methods_for_windows_file_system_agent.html#optimized-scan-metadata-database Best Regards.

 We are trying to create a restore Task via REST-API with the user having Master rights; but getting error token as unauthorized error --  GET /CVWebService.svc/Subclient/***** : HTTP code 'Unauthorized' any suggestions, how to resolve the same?

We want to keep yearly tape backups for an infinite amount of time, but the year should not start at 1st january, but 1st march. For daily, weekly and monthly I can choose, when the day, week or month is starting. But I cannot choose when the year should start.Is this not possible? I do not want a yearly backup at the time of 1st january, but 1-2 months later.  We also have monthly full backups, which we keep for half a year. Should I just retain one from them as infinite manually?Thanks!

Hi Team,Do we have an API to download audit trail report data in json format?Can you please send it along with syntax.