Commvault Cloud Topics

Hello,  I have Oracle backups running which are scheduled through RMAN which occasionally fail with the following error code: “Error Code: [82:177] Description: Timeout while waiting for a reply from DeDuplication Database engine for Store Id [X]” Steps that I have taken to troubleshoot the issue: Dedupe engine is active and running Created a one way persistent tunnel from the client to the commserve and Media agentsas suggested by another thread pertaining to the same issue “ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx]. Source: xxxx, Process: backint_oracle | Community (commvault.com)”Our Q&I times across the board for o

Due to the fact of changing the backup storage infrastructure, I only want to change the storage policy.Our former strategy was to have a spool copy and to aux copies - one to NAS and one to LTO.This was done due to the fact that we had a performance/backup time issueWe solved this by direct attached SSDs to the backup server.Now I want to set a retention to the primary copy and delete the no longer needed Aux copy to NAS. This points also to the same storage (the local SSDs) and wastes the need space on this.If I want to change the retention on the primary storage policy I get error shown in the screenshot and changes are discarded.I don’t know where to find these settings (Archiver retention rule and “Onepass”) I have never set a archiver (retention rule), we are not using archiving  

VM backup that is completing is not showing upThe Commvault software was removed from CLIENT1 and we added the CLIENT1 to the VM backups.I am backing up a VM in Commvault named CLIENT1  but I am not able to see it in any client groups.We are able to view all other VM’s not named CLIENT1.   

Hello!I have a newly deployed Commvault environment for one of our customers. We have 10 VOI licenses to cover 10 VMs being backed up by this solution.Recently an extra VOI license has been consumed bringing us over our license threshold. Upon investigation I discovered our Media Agent server is now consuming a VOI. In the license summary report, the media agent server is displayed under the “Current Virtual Operating Instances” table but is not shown under “Virtual Operating Instances - current usage” table, so I am not able to pinpoint why exactly it is consuming the license.The Media Agent server is not shown as protected under virtualization, file servers, databases, etc., and should not be. I did notice that the “Virtual Server” agent is installed under the CommCell > Servers page.Currently this is not an issue as we are still within the evaluation period, but I would like to solve it before it becomes one. Any help is appreciated! C

Hi,We take backups of VMs by installing VSA on VM and using hotadd transport mode (mount of VMDK of VM to backup into VSA proxy). The VMDK data are then sent, through the LAN, from the VSA proxy to physical media agents containing disk space.Now, I am looking for the restore process. Is the restore process as follows:Restore VM data from Media Agent to VSA Proxy using the LAN The VSA Proxy mounts the VMDK of the VM to be restored (even if we need to restore a single file?) The VSA Proxy sent the data to restore (file/folder or VMDK) to the VM to be restored using hypervisor mechanism? Many thanksRegards

HiA while back I setup Salesforce backups with commvault using AWS RDS Postgresql. Our company uses AURORA RDS as default and at the time it was said that Aurora wasn’t supported.https://documentation.commvault.com/v11/essential/93007_postgresql_requirements_for_salesforce.htmlSupportPostgreSQL DatabaseAmazon RDS for PostgreSQLAmazon Aurora for PostgreSQL version 11.9Azure Database for PostgreSQLI now come to DB upgrade time and see that Aurora is now supported - but a pretty old version of Postgres. All the the other versions of postgres don’t specify a version?So I guess the question is why is the stated version the only one supported?(11.9)  or has

There is a related topic regarding my question but I don’t feel it was adequately answered:  Essentially there is a conflict in documentation regarding versioning and how object locking works. Firstly the public cloud architecture guide for AWS states that bucket and object versioning is not supported in Commvault (p. 85 of AWS Cloud Architecture Guide - Feature Release 11.25 (commvault.com))However, when enabling object locking in AWS, versioning is enabled by default on the bucket and objects - it is by design. Under ‘Enabling S3 Object Lock’ section (

Morning,We’re moving to ONTAP 9.10, which means only SnapDiff v3 is supported.  In the CommVault docs I can only really find what CommVault versions support v3, nothing really about what needs to be configured.I’ve seen from other topics here, that our commvault user needs an “access tokens” role on the NetApp, is there anything else that we need to look out for?Thanks.

Backup has completed with partial success for VM with below error. do we consider the backup as completed or not when we have below error.what does it use when we have CBT disabled, is the backup consistent and restorable. [Failed to enable changed block tracking [Change tracking cannot be enabled when snapshots are present]].

I received this message from a customer…We would like some information on the refresh Datacenter option for VM backups.               This looks to have resolved one of our issues with VM tags recently.We are trying to determine whether the following happens. Does this occur normally on a regular basis? How often should we run it manually? What is being done when it is run? What is the impact of it running? How often should we run this? Can / should we workflow this to run regularly?Thank you

Hello Everyone,Hope you are all doing well. Has anyone worked on restoring a full VM from Azure to Azure with Commvault using automation. Here’s our scenario, we have VMs in Azure and commvault backs them up in Azure (cold storage blob) and with commvault we have restored VMs in another vnet successfully. Now I am working on researching if we can automate most of the steps. We created an isolated environment in Azure thru terraform, so that’s automated, now I want to automate restores thru code either by workflow or scripting, has anyone done this before? Can someone please help me in this regards. Thank you.

Hi, We are currently running 11.24.48. After the upgrade from 11.24.29 to 11.24.34, I was unable to log in to the Commcell Console using my AD admin account.Web Console works fine, and I can log in there without any problems.For the time being, the only way to log in to Commcell Console is using a local admin account. Is there a parameter or a setting that prevents us using our AD credentials since 11.24.34? Upgrading to 11.24.48 hasn’t solved this issue.Thank you,Zoltan

I am looking for a comparison between Windows and Linux media agents. I have done some testing between the two and not seeing anything that will make me say “Yes, we need to do Linux now!” I am actually seeing that I would have to deploy additional infrastructure for items like Live Browse if I went to Linux as Windows proxies would be needed.  Any suggestions are appreciated.

Hi there, have you ever seen in the Job Controller view, that there are some Aux copy jobs on 99% (progress bar) for a couple of days? Moreover, Estimated Completion Time says Not Applicable. However, Application size and Total Data Process number is slightly increasing during the time. And of course, aux copy jobs are in therunning state. My assumption is and it looks like that there are still some jobs needed to be copied from the primary to the secondary policy copy. Is it possible? And is it worth to wait for the job completion or better to kill the job.  

Hello everybody,hope you had a good time and wish you a great 2023!Let me ask you a little question. We are about to decommission few VMs out of about two hundreds running on a vCenter, therefore we are planning to stop backing up them, but we would like to save the latest full backup for six months. How would you do that?One idea could be to create a dedicated subclient with the VMs being decommissioned, associate it with a new storage policy with six months retention copy and finally run a manual full backup.Is there any better (and smarter) option?Thank you!Gaetano

We are needing to remove Commserve and MediaAgents from the Windows Domain.I found the below post in the community. I was wondering if anyone had actually done it and what was your experience? I can not find anymore documentation than just this one post. Does anyone have a more detailed step by step instruction and any pitfalls to lookout for? What was your experience like? Remove Commserve and MediaAgent from Windows Domain 7 months ago 1 reply 190 viewsF

Hello, I have a subclient named Bronze (Vmware client), backed up with Storage policy SP-Bronze since 1 year no issue.We make incremental daily backup, One weekly synth full backup.a week ago, I changed the Storage policy to SP-Bronze2.I ran a full backup manually > OK, incremental daily works good but when the synth full occur in the week, I have this error message Error Code: [62:396]Description: Error writing to the media.Source: pcpl98a00j, Process: cvd Thanks ! 

i try to file restore but, [2.38mb] other's not in the backup listWhy can't I check [others] on the recovery target?

Hi, We have few Windows Media agents that has DDB with 2 partitions.Each partition is hosted on a different volume of course.The volumes use ssd disks and we plan to upgrade these disks to a higher capacity ones.What is the best practice here ?Use the move partition option, as described here - https://documentation.commvault.com/2022e/expert/12582_moving_deduplication_database_to_another_location.htmlor use this option ( Never used it before )https://documentation.commvault.com/2022e/expert/12588_moving_deduplication_database_for_hardware_refresh.html Thanks

getting a below error : Error Code: [18:183]Description: Failed with Oracle DB/RMAN error [ORA-00604: error occurred at recursive SQL level 1 ORA-01652: unable to extend temp segment by 128 in tablespace TEMP RMAN-08132: warning: cannot update recovery area reclaimable file list ]Source: vsrv3114, Process: ClOraAgent Help to fix the issue 

i have the commvault v11.28.32 and i have a problem with the apache commons daemon service runner that take memory usage on 92%. i used next link https://kb.commvault.com/article/54344 but this solution does not resolves this problem

Hello Commuinity,We tried to restore a MySQL DB on Linux machine. Backup fails with showing an error (See the image), but we can see the restore job completes only the log restore had been failed.Job Details We initially disable/stop the mysql services from the restoration machine (Restoration will not start if the services are up).However, in the log files we can see the restoration succeeded. “Log restore” logs were not in the view log file.Logs from view logs 

where is located the Audit trail logs in commserve server. Pls help

I had a virtual server that Commvault has been backing up for awhile now disappear.  Is there any way to track down how this happened or who would have done it?  I have run the Deleted Virtual Machines report and it doesn’t show up on the list.  

Hello community ! I try to find a way to send only weekly and monthly backups to a secondary storage (Azure Blob Storage) from a Primary Storage Policy that haves only daily backups (7 days retention).I see from Aux-Copy wizard, that the only way is to create a Selective Copy with only full backup jobs. So, basically to copy only synthetic fulls once a week in my case.But, I cant figure it out, how to copy also monthly jobs!Please for your feedback!Best regards,Nikos