Commvault Cloud Topics

Hi All, I have some question about Commvault on Alicloud.Currently, all my CommServe, media agent and clients are On Prem. As i plan to do restoration for my On Prem backup to Alicloud ECSI have done create Proxy VM at Alicloud ECS.Next, i wish to know what port should be open in order my On Prem data able to restore to Alicloud ECS. And which server need to open those port.    

Hi, on “old” installation on comsmerve the mediaagent package is installed.  So under storage resources mediaagents the funktion ransomware protection can enabeld. Is there any advantage when we do that ? or any disadvantage ?  

Hi,We’ve been having this Error (Error Code: [19:861] Could not connect to the DeDuplication Database process for Store Id [xxx], Process:clBackupChild, JobManager or clBackup) on multiple clients recently (agents seem random : Linux FS, Windows FS, Oracle RAC… v. 11.24.34). Our network team did not change any FW rules.The only temporary solution we found for backups to complete is disabling Client Side Dedup on all clients having the error, but we would prefer not having our MAs do the dedup.If anyone had a similar problem, any suggestion and ideas would be appreciated!Regards

Team,Iam troubleshooting a low throughput read issue while recovery . Need some clarification :When recovery job is initiated in Commvault for a VMs(VSA backup) or databases( streaming backups) does it perform sequential read or random read .For disk library , what type of disk policies is suitable for better read and write throughput :  Disk Caching Read Policy Write Policy Enabled Read Ahead

Is there any options to get asbuilt guide for metallic?I am in middle of KT from ex backup admin and i am not sure if he has all things documented .so , is there any way to generate as built guide like we do in CommCell console?or any report which would show , what is configured, how its configured 

I noticed the "v11 Download Manager with Feature Release 24" indicates it comes with a few items:Microsoft SQL 2019 software for the CommServe® Database EngineDatabase Upgrade ToolI have two questions:My MSSL DB on the Commserve is MSSQL 2014 (as it is v11 SP16).  I know I need to upgrade this to MSSQL 2019, but am going to do it after updating to v11SP24 (possibly doing a hardware refresh as part of the DB update). just curious: Can I use the “Database Upgrade Tool” to perform the upgrade or is it more of “tool for support” ?  I believe I read on the forums that upgrading the MSSQL DB isn’t the best way, and its easier to just install a new SP24 CommServe to get MSSQL 2019. I can do this, just wondering about the tool. When I install the software in the “v11 Download Manager with Feature Release 24” (after upgrading my Commserve to SP24. I need this to build an SP24 package for a second console), is it going t

7/9/2022 11:34:44    Culture name is identified as: en-US07/9/2022 11:34:44    Application Culture is set to en-US07/9/2022 11:34:44    Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources07/9/2022 11:34:44    The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege3720  4     07/09 11:34:44 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files3720  4     07/09 11:34:44 ### ### ### - The setup is running in bootstrap mode3720  4     07/09 11:34:44 ### ### ### - ##########################################################################3720  4     07/09 11:34:44 ### ### ### - ##                         Installation STARTED                         ##3720  4     07/09 11:34:44 ### ### ### - ##########################################################################3720  4     07/09 11:34:44 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], Transactio

I found this thread because our largest Linux File Server Agent is taking 60+ hours to make a synth full rollup each weekend of past week’s 15 (3 daily incrementals, M-F) incremental backups.I just checked, and our scheduled synth full does NOT have the ‘use multiple-streams’ option checked.However, you mention that we need to be running V2 indexing on all the clients (file servers and VM hosts alike?) in order to use multi-stream synth fulls?I can see that my VMware client is only using V1 right now, so I see I’ll need to find the workflow to upgrade that. This entire commvault system was set up originally in April 2018, so I am not surprised I have some v1 stuff here.But I’m not sure where/how to check the indexing version on my file server clients, which is really where my synth full performance is suffering. Looking under the properties for the client, the agent, and the subclient, is not showing me a “V1” or “V2” option. Thanks for any help you can p

Hey Team,  i need to build an Workflow, for the “Update Team”. They should simply start the workflow which then stops all jobs, makes a DR backup, disables the schedule and stops the services for CS or Mediaagent. Unfortunately, I'm a noob when it comes to this topic. I got the point about stopping all jobs and then doing a DR backup. I even saw a point where the services are restarted but that doesn't help me either. Maybe someone has an idea from you :)  

I have a customer that’s running Azure SQL backups, the backup process triggers the export of the database to a bacpac file in a dedicated storage account and then backs this up to a Cloud library.I was under the impression that the data in the export location would only be transient as part of the backup process, however, looking at the storage account there are bacpac files going back for as long as we have had backups running for these Azure SQL accounts.Is this the expected behaviour or should the backup process be cleaning up the staging location?

We have Jenkins and want to use REST APIs to connect to commvault for database restore (duplication) activity, is it possible ? 

ERROR CODE [28:153]: The mailbox profile used by this product is invalid. Please try using MDBVU, Outlook or any other Exchange client to check if the profile works correctly. Using: CommVault 7.0.0That is the error code with every Information store that trys to backup. please help to resolve the issue eplease

Hello !We have a Commvault Appliance HS3300. For some reason, space in the disk library is not freed up. I do View Contents - 64 TB out of 250 TB are occupied, and 9 TB are free at the disk library level. Did it several times Data Aging, Data Verfication - didn't help. How to free up space on the Appliance?  

Hello, We are getting slow throughput for VMware backups using intellisnap. Around 150 gb per hour with 5 readers.Data store is on NetApp and VSA/Media agent is VM.It is currently using NBD transport mode.Can hotadd or another transport mode be used and will that be faster? Is there any other best practice? 

Below is the analysis from commvault: - StoreOnce Aux copy failing due to "Unexpected copy parameters. SFileNum [1] != [1] || CcId [2] != [2] || Offset [0] + [71680] != [73728]."- FR25 MR23 contains the fix for the issue you are seeing.https://documentation.commvault.com/11.25/assets/service_pack/updates/11_25_23.htm3395 -- AuxCopy jobs from HPE StoreOnce catalyst libraries as source and destination may fail with Error "Unexpected copy parameters. SFileNum [1] != [1] || CcId [2] != [2] || Offset [610712232] + [378000] != [611279232].- Customer to install MR23 on source MA.So we decided to upgrade to 11.26 as it is the latest and has all fixes as 11.25.32. But can we wait for 11.28 and upgrade to 11.28. Will it have same bug fixes as that of 11.26. 

Hi Team,Got an issue, do you have ide to fix this.“Error Code: [72:5]Description: There is an error during launching CreateIndex. Possible causes: a) CreateIndex failure; please check CreateIndex.log file on MediaAgent [powbak002.cimicapps.internal*powbak002*8400]. b) Network problem between this machine and the MediaAgent.Source: powbak000x, Process: DRBackup” Log form Job: 2100  aec   07/18 17:04:18 1482388 ProcessRequestXML Failed to process dirchange for job id1482388Log from MA:2100  aec   07/18 17:04:18 ####### DIRECTORY removeFiles from D:\IndexCache\CV_Index\2\1\1658126600 (except State)2100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: cleanFailedCachedirs: discarding directory D:\IndexCache\CV_Index\2\1\1658126600 with time stamp > 16578506272100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: job 1482388 creating 'D:\IndexCache\CV_Index\

I have a large isilon appliance that needs to be backedup.  There are folders that are shared out simultaneously via CIFS and NFS.  If I need to restore a file, how do make sure the CIFS and NFS permissions are ok. I know ndmp handles this just fine.  I am curious how to accomplish protecting the file permission in the Windows world (CIFS) and the linux world (NFS).  

We have a global Secondary Tape policy that we use for sending aux copies to tape. Currently it it set to use only 1 stream to keep the number of tapes being written to a minimum.I would like to switch the Full backups to 2 device streams though. I assume there is no way to do with the schedules? I need to make a new storage policy that is associated with the Full schedules?Just checking that I’m going about this right, thanks! Nico

Hello !There is such problem at Oracle backup. When the backup starts, the state = Running is being executed, after a while the status changes to = running (Cannot be verified) - see the screenshot below. A little later, the task goes into state= Pending and then the backup does not go through. Tell me, what kind of state=running (Cannot be verified) is this and can it lead to an error?  

Hello, I have a production server with CS that is already binded to DR (which is installed inside VM) How can i replace the existing DR (Inside VM) to my newly setup DR (Physical Server). I hope anyone can help, since i wanted to run a restoration drill. and if you have any advice what to do and what not to do during the restoration drill, that will help me. Thanks.

hai guys,please help to resolve the issuewhen i try to add data path in data paths tab in storage policy copy it gives me this error below: 

I have a script that adds a vm to backups by modifying the vm tag in vcenter.The problem is that the VM does not show up in Comvault until the subclient refreshes, which happens during the discovery phase of a backup or if a preview is done on the subclient. Is there a way to programmatically refresh subclient content for VSA based backups? A datacenter refresh is too heavy, and general of an operation, I need something more specific thanks.Chris.

We have created an workflow which will do some automation task for our BigFix patching. did anyone know how to call / run the commvault workflow from BigFix , qcommand or do we have option to run the workflow using command line so that we will create a bat file on commserve and will make BigFix to call the bat file to run the workflow as we don't want to schedule the workflow from commvault and we want BigFix to call / run them. Thanks in Advance. 

I’m linking a customers Metallic Subscription to their CommCell and getting an error which I believe is related to the Metallic URL’s not being allowed on the customers internet gateway. I haven’t been able to find a specific entry in the log files to support this but the error is below:Documentation doesn’t list the URL’s to whitelist here but I imagine it will just be https://*.metallic.io to allow? 

Hello Guys, What are the steps to follow in order to DR a MediaAgent that is lost ? In order to be able to access the data that was previously stored by it.I suppose that we have to start with the installation of a new one (OS, Commvault software), then we have to add it to the CommServe ? With the same IP as the lost one ? Any step-by-step procedure to proceed with a DR of an MA would be great. Thanks all,Regards.