Commvault Cloud Topics

Hi,I see in the repository of running jobs there are files ending in data, meta and idx. What are these files for? Is it when data arrives at MediaAgent as chunk and when stored in block? Do you have a diagram to describe the process of moving these blocks of data, and how it is stored?Another question is can I copy the backup file to restore on another Commcell environment?Thanks

We have network drives we backup on DFSR servers on Hyper-V servers, up until recently we could index the backups and pick files for restores.  This is now either timing out after many hours or we get the following error“Browse failed due to error while mounting virtual machine: Failed to mount VM for live browse” This is becoming a real issue for us because if we cant browse these files and folders then we have no way of restoring files for users, and as such our data protection is at serious risk

Hello everyone,I have sap for oracle client with oracle version 19 and brtools patch level 47. Simpana version is V11 SP16.Before the oracle upgrade I was able to make backups successfully, after the upgrade I always get this error:BR0229I Calling backup utility with function 'backup'...BR0278I Command output of '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c':/bin/sh: line 1: 552057 Segmentation fault      (core dumped) ( /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c )BR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0279E Return code from '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c': 139BR0232E 0 of 6 files saved by backup utilityBR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0231E Backup utility call failedCan be a problem with br

Hi guys, could not open old thread here:  So creating new one.. Still same problem, I’ve increased debugging and file versions on webserver.log and couple more, but I think webserver.log is relevant here now as I see some strange lines in the logs.First of all - login is actually successful, afterwards I can see connection being aborted!login OKDoes someone have the knowledge to comment on those here?ABORT connectionABORT connection 2Log lines:18824 397c  07/26 12:52:34 ### XMLSerializer::serialize() - Serialized xml is : [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CNSession_PAbortRequest time="0"><status close="2" errnum="0" errtype="2"/></CNSession_PAbortRequest>]18824 397c  07/26 12:52:34 ### BinarySerializer::serialize() - [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CNSession_PAbortRequest time="0"><status close="2" errnum="0" errtype="2"/></CNSession_PAbortRequest>]18824 3224  07/26 12:53:28 ### CCvNetwork::

We have a problem about a backup copy by NDMP, it is not letting us mount the previous snap, constantly giving an error  Failed to mount snap of source volume [/FS_NFS] - id [21038] backup job [338439] mount client [win-backup] mount point [] array [NFSUNITY] snap engine [Dell EMC Unity Snap] by [Application].

Hi All, I'm looking for an report or an possibility to check how big is the archived mail size from exchange mailboxes.  We are using mail archiving and replace all mails with attachments older than 1 yer with an stub.  Now we are migrated to O365 and we want to deactivate the archiving function.  To check the needed space in O365 we want to know how man space is archived for each mailbox. to you have an hint how can i get this information ? 

I’m on SP16.  I have several clients that have their licenses released (they are grey icons with green “down arrows” on them but it appears the schedule and “activity control” were not turned off… when looking at the filesystem “backup history” in the java UI is seems that backups are still showing like they are regularly occurring (a year after the license release occurred) BUT the ‘size of application” (backup size) is frozen at the same size since the client was retired.  When I “view media” on these newer backups it appears its being Aux copied and written to tape.In the Web UI, I’m not seeing these backups. it shows the last backup as a year ago.So: is this ‘normal” (and any explanation?) and is there really data being aux copied and written to tape?This likely was a manual “release license” done on the client via the java UI, and no other action taken is my guess.

Hello,There is an issue with concrete folder on volume E. The folder is selected for backup, but restore browser is empty, no subfolder or files available for restore. Also  backup size is only 2kb , The folder is DFS replicated. Currently the folder   backuped  with symantec  BackupExec 2010 selected as shadow copy component:\\SRV3\Shadow?Copy?Components\User?Data\Distributed File System Replication\DfsrReplicatedFolders\krt \*.* /SUBDIR;.My co-worker told me, that  few years ago , the Symantec behavior was the same , if folder has been selected as usual folder. Thank you in advance!

Hello guys,can someone tell me, how I’m able to create additional copies of my SharePointOnline backups ?I need to retain regular backups for 2 week + weekend’s backups (Synfull) for 2 months.Additional backups are required on the last day each month, copied to tape with 1 year retention.I tried to setup a plan, but didn’t seem to be able to create the required synthetic full backups at the time needed for longterm / extended retention.Since I’m used to use schedule Policies, where all this is easy to configure/setup, I find it hard to achieve similar with a plan. M365 can only make use of plans, therefore I’m forced t use it here.modifying the schedule policies created by the plan, doesn’t work either.rgdsKlaus

My Index State report has a dozen backup clients with a status of Critical but when I check the CommVault documentation (https://documentation.commvault.com/2022e/essential/38739_health_report_index_state.html), it doesn’t in any way explain what this means or what to do to fix it.Column: Status  Description: Index cache statusDoes anyone know what administrators are supposed to do when the Index State report shows a server with a Critical status?Ken

Hi All ,One of my customer has requirement , wherein they want “individual Teams Chat messages”  for all the users , not be retained more than 60 days.Going through commvault documentation my understanding is user's Microsoft Teams Chat messages are stored to a hidden/not exposed folder to a user's mailbox and is backed up as per exchange archiving policies .My Exchange Archiving policy is configured to retain data for infinity.Queries :Does OneDrive backup stores personal team chat as well or it is only used to store documents shared in Teams chat ?If yes , where on OneDrive teams personal chats are stored ? Is there a way we can create separate retentions for “individual Teams Chat messages” within same archiving policy ?  

How can I confirm how many blocks a DDB data verification job processed after it is finished?We have a scheduled policy to check data consistency with the following options. It seems to me that the job is processing all single blocks.    

Tried to active a backup for Gmail , got it’s is a Classic Agent V1 and no supported anymore .Anyone now when the Version V2 will be available ?Best Regards Robert

I’m trying to archive Exchange mailbox but the job is “completed with error”I can browse and recover The messages still exist “As it has been backed up not archived” Check readiness shows that I should add at least one system account “I already added 3 service accounts” Archive & Archive index phases are completed  Finalize phase is failedCheck the attachment file for the job logs 

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error:  I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket.Also created a config file in .oci folder.What do I have to do to solve this problem?

Hi,we use Simpana 11.20.36.Is it possible to enable encryption for backups?If so how can i enable it?RegardsDennis

Hi,Our CommServe has Command Center installed. If I install a second Command Center on an existing MediaAgent in a remote location, which ports are required between the remote Command Center component and the CommServe? Currently, only the minimum ports are opened on the MediaAgent and I want to know if I can use Command Center without the need for additional ports, for example without the need for ports 443 and 80. I visited https://documentation.commvault.com/11.26/essential/7102_port_requirements_for_commvault.html, but I don't see the specific requirements for target machine “CommServe” accessed from “server with Command Center (and browser) installed”.Thanks!

I am going to be rebuilding my commserve in the near future, and the IP address is going to be changing.  Is there a way to 'bulk edit' all of the DIPs associated with the commserve, or will I have to do them all one by one?  I thought there used to be a control panel feature that displayed all DIPs (and could edit them there) but I don't see that option.

how to resolve event id 1526006  for file anomaly alertbelow  is the alert  File Activity Anomaly Alert Type Operation - Event Viewer Events CommCell commvaultcls Detected Criteria Event Viewer Events   Event ID 1526006 Monitoring Criteria (Event Code equals to 7:211|7:212|7:293|7:269) Severity Critical Event Date Mon Aug 15 22:26:47 2022 Program cvd Client 10.204.7.209-DR Description A suspicious file [D:\Inetpub\wwwroot\Accounts\AccModules\AccountsNewPrintingPayout\Z554PBEA-GI6X-KPYA-8AE5-C8B264369D24.odin] is detected on the machine [10.204.7.209]. Please alert your administrator. Generated At: Mon Aug 15 22:26:59 2022

Last week I installed the feature upgrade which took me from version 11.26.23 to 11.28.8.  Over the weekend I received several Alert: File Activity Alert Type: Operation emails like this that flagged over 100,000 files: File Activity Anomaly Alert CommCell: INF-SRVP116 Type: Operation - Event Viewer Events Detected Criteria: Event Viewer Events Detected Time: Fri Jul 22 22:18:19 2022 Event ID: 2916215 Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52) Severity: Major Job ID: 528006 Event Date: Fri Jul 22 22:18:03 2022 Program: CvStatAnalysis Client: inf-srvp112.apacorp.net Description: Detected file type classification anomaly in job [528006] for client [INF-SRVP102]. Number of files affected [146352]. Please click here for more details.  I’m guessing that this is related to the level of activity error codes:7:211     Number of files Modifie

Greetings!I’ve been involved in backups for quite a while, but have mercifully been using drives ~ not tapes.  I’m now having to consider tapes.  We have multiple SLAs, including:A monthly full backup to tape, retention to 62 days, lasts 1 month only A monthly full backup to tape, retention of 365 days - so 12 tape backups  A quarterly full backup to tape, retention of 365 days - so 4 tape backupsThe last full backup of the month goes to tape.  So, I forsee a single tape (or a group of tapes with a mess of… ) consisting of 1 month + 12 month retention times.  Some of these tapes will have jobs that last a year as well as jobs that expired months earlier.  What is everyone’s experience with such a thing?  We have over 750 servers involved here.  CV has but one tape drive currently and an operations group to rotate tapes.   Thank you in advance for any experience you can lend me…  Mike Rucker

Hi,I explain my case. We have configured a policy through snap and its subsequent backup copy of an NFS through NDMP. When we do the snap, the size is 0 bytes and there have been changes in the nfs content, so the backup copy is not done. On some occasions that same task has finished correctly 'but without data, and other times this error appears Subclient [default] is protected by snapshots on storage array [NFSUNITY] - backup job [338439] client [win-backup] snap engine [Dell EMC Unity Snap]. and this is the summary Backup job [338439] completed. Client [192.168.24.47], Agent Type [NDMP], Subclient [default], Backup Level [Full], Objects [Not Applicable], Failed [0], Duration [00:00:23], Total Size [Not Applicable] , Media or Mount Path Used []. Thank you very muchsnap copy backup copy 

We are excited to announce that OneDrive and SharePoint have been reintroduced to Metallic eDiscovery Edition, enabling Office 365 eDiscovery customers to search and export OneDrive and SharePoint datasets (in addition to Exchange).  The reintroduction of these workloads joins other recent Metallic eDiscovery enhancements including our upgraded search function for faster query results, improved load balancing for continued stability, and new, streamlined UI. The following video provides additional information on these recent enhancements. If interested in enabling OneDrive and SharePoint within your existing Office 365 eDiscovery environment, please contact support@metallic.io. 

Hi everyone,I’m looking to setup SAML for a customer using Azure AD as the identity provider.I’ve set it up in my lab (Metallic Subscription plus Azure AD), the default mapping of users works to a role that’s specified General Tab of the Identity Server.  Is there a way to have Azure AD detect the group membership and apply it to a Metallic User Group? I’ve Tested based on what I understand the documentation to be, but I’m probably missing something fairly fundamental.  Do I have to set a custom SAML attribute to map the groups through or is there another way?Thanks in advance.

hello, I have a problem with the process of restoring the postgres database to a different machine from where the backup was generated. the message can be seen in the screenshot.Thank you very much for your help. 😁