Commvault Cloud Topics

My coworkers and I are able to reach https://ma.commvault.com - we are prompted for our passwords, and the page reaches https://sso.commvault.com/connect/authorize?<<string> but then after about 1-2 minutes we are kicked to an error page.Does commvault have an ‘online service status page’ like many big websites have (https://api.twitterstat.us ) that would allow us to check to see at a glance if a necessary service - like your maintenance/support page - was running?

HI @Mike Struening i have got the same issue the “initrd” file has occupied 1.7GB of space in /tmp -  can you help me knowing why it is created for certain servers alone when the backups fail or completed with errors, and not on other clients which are completing fine? /cvcreateinitrd.sh initrd.img /var/log/commvault/Log_Files/bootcd.log /opt/commvault/iDataAgent/systemrecovery/bootimage Instance001' failed + commvault

Hello,next problem. I have deleted a Exchange DAG Client, now I can not delete the member servers. The members still have the Exchange Datebase and default subclient. The following error message appears when I try to delete:  When I create a new Exchange DAG client, its not possible to discover/add the members. Is there any hard delete or something or do I have to open support case.Thanks so much for every answer. 

 Hi Team, I try to merge the duplicate Client but encounter this error. is there i need to manually rename the backupset for each client?    

Hi Team,I came across the below setting in Media Management configuration. “Data Threshold (in GB) to decide how to distribute data among streams for backup”Question: I would like to know if this parameter is applicable for backup job or Aux copy job or for both. Thanks & Regards,Harshavardhan.

I have restored a copy of a Mssql database to a server via Comvault  how do i verify the point in time backup that was recovered by the Comvault process in the Comvault logs. This is for verification that correct database date\time was recovered . thanks in advance

I need a complete comparison between CommVault archiving and Enterprise Vault (Strength and weakness for both )

When CommVault creates an RMAN backup script it includes a SEND statement with several switches.  I assume it’s sending these switches for CommVault settings.Example:send "BACKUP -jm 32813 -a 2:8033 -cl 4762 -ins 1521 -at 22 -j 28884797 -jt 28884797:4:2:0:54493 -bal 0 -t 1 -ms 4 -data"; I have been searching the documentation high and low and I cannot find a definition for what these switches do.  Does any know or have a link to a doc that tells what all these switches do?

Scenario - Three way NDMP backup from Isilon. The Isilon is using an IP pool of x.x.x.x (eg 192.168.1.1 - .4) for NDMP operations The media agent has a primary IP of y.y.y.y (eg 192.168.2.1). I have put a second IP on the media agent that is in the same subnet as the Isilon, eg 192.168.1.250. This second IP is on a different nic from the primary IP. When I do a backup of the Isilon the job fails due to “network communication error”. When I look at the logs the problem seems to be that the nasbackup command is still using the media agents original primary IP and not the new secondary IP. I have tried setting up DIP/Backup Network pair but the job still fails and the logs show that the media agent primary IP is still being used. Is it possible for the NDMP backup to use a specified ip address for the MediaAgent that is not the primary IP? Based on a bit of digging around in the forum it seems that DIPs are not used for NDMP traffic management since the NDMP server (Isilo

Hello,We are running an HANA database in a cluster setup, with a primary and secondery Linux machine.I have an problem when doing cross platform restore of an HANA database.We are trying to restore an production enviroment HANA database and restore it from the production Linux machine (host) to a stage/development host / machine.The restore is starting, but it is restoring the database into the secondary machine (host) in the cluster instead of the primary machine.I can describe further and attach screenshot to explain better.Best regardsFredrik AndreassonAxians Linux team

Hi fellow Commvaulters, We’ve launched a restore of an OpenStack instance, which the job failed with the following error : The job has overwritten the Instance, which means that it is now deleted, and we are not able to restore it.Any suggestion of what can be the root cause of the error ? Kind regards. 

If you have one node in pause mode inside a hyper-v cluster and start a backup on a clustershared volume with Intellisnap enabled the job failed because of the node that is in pause mode.Is there an option or solution to work around this?

Hi, I understand that conditions must be satisfied before a failover (CS Livesync) is automatically executed (if enabled)I have a question about this.Does this immediately happen after these conditions are met or does it wait and checks it the conditions a (few) minutes later again before going over?And if that there is some delay, is it configurable? Thanks,Danny

Hello,  We have some issues with getting storage space free. When i run Forecast repoort i dont see sometging wrong, mostly jobs are, basic days or last of the week/month underOn the webconsole under Storage - Data Retantion i see 80TB above year. Really i those data i cannot find under the SP.Last week under SP> Summory> Storage Policy / Copy Space storage Recovery prediction i sow 16-4 35TB and 30 TB on 17-4. Under are prediction for this weekAfter aging i sow alot of prunable records in DDB, i run DDB verification and after really didnt sow any space freed on storage. I run Space reclamintation with lvl 1 with Clear orphan data, nothing changes on Sto

In the following site IntelliSnap Protection for VMs on VVol or VSAN/VxRail Datastores (commvault.com), it is mentioned under Considerations the following point: You can only perform a live browse or restore operation for files on guest VM RAID-5 volumes from a backup copy. File restores for RAID-5 volumes are not supported from a snap copy. Can you please elaborate a bit this sentence? Does it mean that we cannot perform file restore with backup of vSAN datastore if we do not have a backup copy? Why RAID-5 volumes?Thanks & Regards

Hello Community,For sharepoint online apps, we can see a value called “Sites” at the application level (see screenshot 1 - 1746 sites reported) , with a value which is greater than the number of items that are listed and that should correspond to the sites backed up (see screenshot 2 - 1159 items reported).The last backup status for that client indicates that 1159 sites have been backed up (see screenshot 3).So what is the definition for the “Sites” value provided at the top level of the application ?Regards,Pierre

What does Maximum archive file count in secondary object value means?   

Hi there, I need to generate some .csrs from CommVault for our CA, who require RSA 4096 keys. Java Keytool should accept a -keysize switch to define key length, but I can’t find how to set this value for cvCertTool.cmd.  Is this even possible? Thanks.

Cloud disk libraries are inaccessible from mediaagent after they are upgraded form v11sp23.51 to v11sp24.56 We see below logs:15480 32d0  07/14 17:23:55 ### [CVMountd] Curl Error: 27, HEAD https*********01/2LBV3M_10.29.2020_13.21/CV_MAGNETIC/_DIRECTORY_HOLDER_15480 2094  07/14 17:23:55 ### [CVMountd] Error = 12415480 26c4  07/14 17:23:55 ### [CVMountd] Error = 12415480 3a4c  07/14 17:23:55 ### [CVMountd] Error = 12415480 3fbc  07/14 17:23:55 ### [CVMountd] Error = 12415480 1a88  07/14 17:23:55 ### [CVMountd] Error = 12415480 15bc  07/14 17:23:55 ### [CVMountd] Error = 12415480 39ec  07/14 17:23:55 ### [CVMountd] Error = 12415480 1da0  07/14 17:23:55 ### [CVMountd] Error = 12415480 3f88  07/14 17:23:55 ### [CVMountd] Error = 12415480 2840  07/14 17:23:55 ### [CVMountd] Error = 12415480 32d0  07/14 17:23:55 ### [CVMountd] Error = 12415480 37c4  07/14 17:54:52 ### [CVMountd] CURL error, CURLcod

Hi Team, Do we have commvault diagrams library to import and use in gliffy confluence to create backup Estate Arch easily ? I have very old infra arch diagram which was created years back , Now need to update the arch diagrams with commvault devices connectivity so I have Gliffy for Confluence using , if we have commvault defined images library to import will be greatly reduce my time on recreating the  Arch.

Our Proxy is on esx 7.0.3C, we use Pure’s Intellisnap to snap then the proxy mounts the snaps and commvault runs the backup copy. The backup copies are not running and the issue appears to have happened after the esx upgrade from 6.7 to 7.0.3c. 

Hello. We're interested in creating a new MediaAgent (I'll call it MediaAgent03 or MA03 from now on) in Amazon Web Services, using commvault's "combined storage tier" functionality with S3 Glacier Deep Archive being the coldest (and cheapest) possible data option.This mediaagent would only be used for Data Restores in the event of a catastrophic event in our datacenter where MediaAgent01, our primary onsite MA, is stored. Otherwise, it will sit there quietly in the AWS cloud as our insurance policy.I was looking at Amazon's pricing page here - https://aws.amazon.com/s3/pricing/ under Requests & Data Retrievals Tab - and was wondering if commvault can please explain or provide documentation as to how to calculate 'retrieval request' operations. I of course understand 'data retrievals per GB' cost because I know in a DR situation I'd be restoring basically everything, 100% from MA03 - about 200TB of data at the moment.However, what I don't understand is how co

Hello, Is there any report that can show “dependent/additional” media required for media refresh of selected media?

Hi Guys,I want to automatically kill the jobs in job controller, if it is waiting/pending state for more than 24 hours.I am aware that CV having the feature and it can be enabled under control panel > Job management > Job restart (tab). But the pain area is, we need to enable the option for 30+ job types by individually.  Do we any mechanism (workflow/qcommend) to enable the “Total Running Time” alone for all the job types at one shot. Thanks,Manikandan

We recently began onboarding our Office 365 products to being backed up in Metallic. As I understand, Teams data is stored in SharePoint (Team Files), OneDrive (one-on-one group chat files), and Exchange (hidden folders associated with the chats/teams/channels). I would like to know, is Metallic uniquely storing this data separate from the other Office 365 products, or is it pointing to the data in the other products? So if we loose the data from a team, could it be reconstituted from the data that Metallic backs up from the other products, without having to specifically backup a that team? Obviously it would probably be much easier to simply restore the team itself rather than rebuilding the team from data, I am just curious if this is something that is possible.