Commvault Cloud Topics

hai guys,please help to resolve the issuewhen i try to add data path in data paths tab in storage policy copy it gives me this error below: 

I have a script that adds a vm to backups by modifying the vm tag in vcenter.The problem is that the VM does not show up in Comvault until the subclient refreshes, which happens during the discovery phase of a backup or if a preview is done on the subclient. Is there a way to programmatically refresh subclient content for VSA based backups? A datacenter refresh is too heavy, and general of an operation, I need something more specific thanks.Chris.

We have created an workflow which will do some automation task for our BigFix patching. did anyone know how to call / run the commvault workflow from BigFix , qcommand or do we have option to run the workflow using command line so that we will create a bat file on commserve and will make BigFix to call the bat file to run the workflow as we don't want to schedule the workflow from commvault and we want BigFix to call / run them. Thanks in Advance. 

I’m linking a customers Metallic Subscription to their CommCell and getting an error which I believe is related to the Metallic URL’s not being allowed on the customers internet gateway. I haven’t been able to find a specific entry in the log files to support this but the error is below:Documentation doesn’t list the URL’s to whitelist here but I imagine it will just be https://*.metallic.io to allow? 

Hello Guys, What are the steps to follow in order to DR a MediaAgent that is lost ? In order to be able to access the data that was previously stored by it.I suppose that we have to start with the installation of a new one (OS, Commvault software), then we have to add it to the CommServe ? With the same IP as the lost one ? Any step-by-step procedure to proceed with a DR of an MA would be great. Thanks all,Regards.

Hi Team, did anyone here faced this error for Backup copy from secondary to Primary? Can advise if any? Thanks.

We are running 11.23 and are now suddenly getting the event 7:269 - “A suspicious file [<String>] is detected on the machine [<String>]. Please alert your administrator.”The files in question are all OK, as far as we can see.Does anyone know why a file might be considered suspicious? 

HiI have a customer that wishes to migrate all of their long-term secondary backups currently stored on an Azure Cool Tier Cloud library based in the Azure UK region to a new Azure Archive Library based in Europe North (EUN) approx 860TB non-deduped. The Primary on-prem disk library has been physically decommissioned and is no longer available. The CommServe was also migrated from on-prem to Azure EUN as part of their cloud migration project. In EUN the customer is now using a mixed Cool / Archive Azure cloud library with just 30 days primary retention before backups are pushed down to the Archive tier with infinite retention. The customer is paying high costs for keeping legacy backups on the Azure cool tier in the UK and wants to move all data to the EUN cloud library.I’m looking for any advice on how best to migrate the data to EUN.  Is there a workflow available or is auxcopy my only option? Many thanks for any advice given...  

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

Hi,we use Commvault 11.20 and i try to restore Guest files and folders from my Windows VMs.We use vSphere 7.x.I get this error when i try to browse to a Windows VM:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Any idea?In my other Agent with another vCenter it works fine.Thanks and regardsDennis

Hi everyone, CV supports table level recovery for Oracle database.But the problem is that we’re not able to assess the datafile size needs to be restored.So table recovery can cause unexpected issue like lack of space while doing a restoration. It says all related tablespaces are restored if the tablespace includes table to recover is not self-contained. EXECUTE DBMS_TTS.TRANSPORT_SET_CHECK('sales_dept', TRUE);SELECT * FROM TRANSPORT_SET_VIOLATIONS; So we performed below procedure/command to validate how many tablespaces are dependent.For our customer’s prod environment, only two tablespaces need to be restored for table recovery on top of the targeted tablespace. But the result was totally different what we expected.A table recovery required almost all of the tablespace restore to an auxiliary instance. Why CV restore so many tablespace just for a table recovery?(Oracle D

To recover the AD password we need to do to run “adLdapTool.exe” before taking backup as per below link but we have daily AD backups are already running and now we need to take backup of AD users with password? how can we do that?  https://documentation.commvault.com/v11/essential/14429_enabling_ability_to_restore_passwords.html

I get this warning message for one of our VMware VMs.  Not getting any specific hits while searching this.  I think this may be a VSS issue but am not sure where else to go with this.  There is no Commvault agent on this VM.  VSS is configured to unlimited.Any hints would be appreciated.

Hello I’m getting some isues with some VMWare backups Error with Virtual Machine change tracking. It may be necessary to power cycle the vm, or contact VMware support regarding the QueryChangedDiskAreas API. Have anyone faced this issue before and have an idea to solve it?

I’m working on configuring LiveSync and the instructions (from https://documentation.commvault.com/11.26/expert/105056_installing_commserve_failover_package_on_production_commserve_host.html) say to download the CommServe Failover Package but I don’t see that anywhere under the Documents and Packages link.  What’s the trick to finding and downloading this package?Ken

Hello,We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )Are there any Commserve IP dependencies for that matter ?  Thanks

Hi,File system backup jobs for a MediaAgent failsError Code: [19:1109]Description: Please check the log files for this job for more details.My troubleshooting steps that didn’t work:catalog migration to different path (once from the properties of MA, and once using change index server config workflow) try using optimized scan upgrade the commcell to the latest maintenance release 11.24.48The Archive index logs:16120 4530  05/27 20:06:24 680118 Begin Archival of Remote Loose Files (if available) and Action Logs, Argv [-j 680118 -a 2:457 -t 1  -jt 68011

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do?What is the Backup job summary report?The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report?This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report wil

Hello Vaulter,I have enable Volume Snapshot Shadow on the specified volume buit keep getting this error.Failed to create SQL shadow for database [ISW-CAESAR02..caesar]. Source: isw-caesar02, Process: SQLiDAI would appreciate further guide to fix. 

What happens to backup contents from media that an LTO drive reported that It is physically bad? Does the Commvault copy those not-aged jobs from source copy to other media (tape) again or It just prevent reuse the media and retire it after expiring jobs?     

Additional settings registeredBut it's been deletedDo you know why?

the Commvault service on Linux systems is configured with a timeout of 900 seconds.This means, if the service is not properly starting or stopping, systemd will wait 15 minutes until it will fail. $ grep Timeout /etc/systemd/system/commvault.serviceTimeoutSec=900 We faced this problem today when rebooting a server and had to wait 15 minutes just for it to properly shut down because of this. Is there any way of configuring it to a lower value by any additional settings on the commcell console ?I’ve already try to add an additional setting called : nJobProcessRegistrationTimeout ( with a value of 90 ) but it doesn’t seem to help. 

We are employing CIS hardening standards on Windows Server 2019 and finding this breaks the agent push install via Commserve.   Has anyone got any experience of the specific setting that’s blocking the install? Thanks.

Hi All, We’ve created new aux copies to a newly created cloud storage, with Hardware WORM enabled on it.The aux copies use Dedup, the retention on the copies is set to 15 days, and on storage, the WORM lock is set to 30 days on the bucket level.We also run the “Enable WORM storage” workflow to seal the DDB after 15 days.How data aging is working in this case ? How data is pruned from the storage ? After the copy retention has aged, how the MA can prune the data from the storage when the WORM retention is still active on that particular object ? If it cannot be pruned after 15 days, and the MA has to wait for another 15 days (In order for the 30 days WORM storage to expire), can the data still be pruned after 30 days ?Any clarifications on how this process works would be great :)Thanks. 

Hello Vaulters,Has any every experienced this problem, despite VC reddist_2017 to correct error, it still persist. I would appreciate any guide for this. *******************************************************************  Machine            : ISW-DR-DB-29D  Module             : Install.log  Commserver         :   Product Version    : 11.80.240.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 7/17/2022*******************************************************************14944 4     07/17 15:01:35 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:01:35 ### ### ### - The setup is running in non-bootstrap mode14944 4     07/17 15:01:35 ### ### ### - ####################################