Commvault Cloud Topics

Hello Dears, Seeking your support to enlighten  me with a sloution for a failing cross restore oracle rac according to the RMAN LOG the db restore completed but there was an error restoring a specific logfile.RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03002: failure of recover command at 05/10/2022 19:46:46RMAN-11003: failure during parse/execution of SQL statement: alter database recover logfile '+FRA/bopdb/archivelog/2_5216_1074853752.dbf'ORA-10877: error signaled in parallel recovery slaveRMAN>Recovery Manager complete. so we are unable to bring the db online.ERROR: Error Code: [18:190]Description: RMAN Script execution failed for instanc

Hi, I would like to test a Full System Recovery of Active Directory, not the backuped data itself, but the procedure. 2 DC’s (Windows 2008 R2) with agents installed. According to the documentation, In the event of a disaster, I can recover the full system by using either 1-Touch Bare Metal Recovery or a full system recovery.In my case, I want to test “Full System Recovery: Recovering a Domain Controller” documentation starting from second item (Restoring the file system data). Why do we have 3 options there? Primary, Non-Authoritative and Authoritative.  

Hi, Today, when I tried to restore a whole VM from a tape backup that is 1 month old, it gave me the below message, asking for a missing tape for index restore to browse So, I loaded the tape 66L8, in fact, I loaded all the tapes needed for this backup job. As you can see from the below screenshot, all the tapes needed for this backup job are in the tape library now.  But, it doesn’t make any difference. The restore is still giving me the same message, i.e. asking for the same missing tape (which has been loaded in the tape library) for index restore to browse 

Hello, We have ran into a very strange issue. After we upgraded to FR26 our Windows team has been complaining that the Hyper-V nodes are going into non-responsive state during the backups and in some cases they have to force a reboot to bring those nodes and VMs back online. They have provided below data to support their side of the argument: The issue is only observed during the backup window. While the backups progress, multiple disk/vhdx related error/warning messages are being logged: Disk 208 has the same disk identifiers as one or more disks connected to the system. A timeout (30000 milliseconds) was reached while waiting for a transaction response from the GxCVD(Instance001) service. All Commvault services report this.  The disk signature of disk 208 is equal to the disk signature of disk 5. DISKPART shows multiple entries like:  Disk 5    

I need to configure a new Exchange DAG.In the configuration settings there is an user to specify. The Exchange Administrators are asking me which are the right permission to assign to that user at Exchange level.I don’t find in the documentation a clear answer. Someone can help me ?Thanks

Hi All, We are trying to restore the Commserve DB manually on another server using the CSrecovery assistant tool (Command line). The destination CS has exactly same commvault version and hotfix applied. but when we run below command :CSRecoveryAssistant.exe -operation Recovery -skipdumpthen we get error that version on source and destination is not same. Please suggest

I have a virtual server iDA in my environment that was used as a proxy to backup a vcenter client.That vcenter is now switched off and so is the virtual server.Just want to check/confirm that the simple way to “clean up” in the Commcell is to “Retire Client” on both?Obviously this will keep the old backups until they age out.Thanks :)

We had a working Cassandra backup (6 nodes) in a production VPC.  Recently DBA’s added “DR nodes” from a different DC as part of the cluster.  Now the backup is picking up all nodes and failing.  Is there away to restrict what nodes we will be backing up?  Basically nodes from dc1 are porduction and dc2 are DR.  we only want to backup dc1.Thanks for any help you can give.Chuck

HelloFollowing the Commvault SE recommendations we have created a storage pool of 4 Media Agents with DAS storage. Initially all MAs could read and write data to each mount path and I have noticed that the "lan-free" logic does not work. I mean, each MA tries to access each mount path even if "closest" or fastest way available. Despite our network is 10Gb, data transfer between MAs is slow,  very slow. Now, I have allowed only reads for any MA for any path and it works better, but still not perfect. The most important fact that aux copy to tape is very slow. Each policy allows each media agent access to any tape  so my idea was "ok, let's stop access via IP and only MA that has its DAS will read/write data". So, backups are fast, aux copy is.... failing! Because MAs couldn't access data on another MAs.So, I am stuck with no ideas, except that stop using Storage Pool and go back to use each media agent as standalone.Any ideas how to:- have a storage pool

Hello all,I have a general question:Does Commvault release 11.27 exists or not ?I am unable to find any article or news about this release in documentation or even support portal… It looks like Commvault release jumped from 11.26 to 2022E (11.28 ?), am I right ? Many thanks.Regards.R.

Hi,I want to backup and archive my netapp cifs shared. When I read through documentation online, there is NAS & ndmp backup.I believe the best way is through ndmp backup using MA as ndmp remote server.I just don’t get on the archive potion. The data access node and f-policy proxy can I use the same MA use for backup?Will it be like one-pass, where I just run backup and then archive will be based on the rules set within the same backup process? Or different backup and archive set need to be created and run different job? regards,Fauzi

Hi, we are configuring the Intellisnap backups for the virtual machines. Configured sublcients with datastore affinity rules. Snapmirror is configured for the datastore to DR site. we want to integrate this set up with SRM, When we made the DR site volume RW and set up a backup & snapmirror to the original location, instead of replicating to the old volume, it is creating a new volume. is there any way we can configure in CV so that reverse replication will be done to the original volume instead of craeting a new volume Thank you Jayaram  

File System Backup completing with errors :-The process cannot access the file because it is being used by another process . logs have been attached for reference  Troubleshooting done :- a) Restarted Commvault & VSS Services on Client Machine  As per logs there are multiple file extensions so if exclusions are to be setup , it would be global ones or specific to client 

I configured AWS EC2 intellisnap and backup copy, primary snap Retain snap by number of job as 1. Run daily incr, weekly full and monthly full schedule.  I could see Commvault retain all snapshot from June 16, has more than 6 snapshot for each volume. Maybe some daily incr. is waiting for some weekly full job. Commvault already provide DDB, daily incr. and daily full should be no more different.  Shall we use daily full and weekly full, or what is best practice for backup type for AWS intellisnap.

Please, why are we having this kind of issue?   When I tried to recopy it, that's the error message I got.

This is a request for information on best practices and general overview. We are in the process of migrating from our existing file share to VSphere File Shares. There doesn’t appear to be a lot of information since this is a new service from VMware.I believe the best way is to deploy the file system agent to each of the fs share nodes that VSphere created. Since these are Photon OS, the Linux tar file should still be correct^Looking for confirmation or elaboration on both of those points!I found this article referencing NFS shares, but mine are SMB and its response link with the VEEAM add in but it’s not a great correlation with my issue    Vmware Vsan NFS share | Community (commvault.com)

Hello, When using plans we would like to extend the retention time for some client using a selective copies and reuse the same Global deduplication policy. Most of our backups are IntelliSnap snapshots. Is this possible, how would we best do it? Are there any best practices for this?

HI teams, We move to Exchange 2016 DAG from an exchange 2010 DAG.I try to reinstall a new DAG Client but i’ve a ‘DAG Discover Failed’ Error.Try Automatic and Manuel selection...No wayAny Idea ? 

Hello, We started with the Edge backup solution for our laptop clients but we want also to hide the Edge Monitor settings button or restrict user permissions in order for them not to be able to modify the schedule/content of the backup from the webconsoleUnfortunately we did not found in the documentation related to this Any suggestions will be highly appreciated

can someone help me with what needs to be checked in this type of error :No volumes were found on instance [WHQWZILPNL2N2 - bad].  Please ensure that the instance is configured with one or more volumes.

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you.Joe

Hello !In our configuration, there were many licenses, both permanent and temporary, trying to move from volume licensing to socket licensing. The result is sad, the temporary license will end soon.Maybe someone knows how to clear the configuration from licenses and apply a permanent one?

Hello, I would like to ask if anyone is using the Rocky linux operating system as a media agent?Do you have any issues or thoughts regard this combination?So far i have encountered an operating system freeze and I am wondering if Rocky is good replacement for Centos. Regards,Marcin

Hi The post below helped remove jobs that would not clearThe ‘issue’ is these non clearable jobs are now appearing every dayThese jobs appear to be:The “4am” jobs that backup VM’s that failed overnight backups These “4am failed virtual machine” jobs are in the discovery Phase - but show as 100% completed - and do not clear - preventing the next evenings job (for the associated subclient) from running I’m happy to raise a support ticket, but hoped the community might be able to help(Currently on 11.25.19)   

HELLO GUYS.The SAP Hana backup was running perfectly.But, unexpected error started with the following message."UNABLE TO ESTABLISH CONNECTIVITY WITH THESE INTANCE PROPERTIES FOR [xx]. [INSTANCE PROPERTIES VALIDATION FAILED. PLEASE CHECK DB CREDENTIALS.]"I contacted the SAP HANA team. I was told that DATABASE is online and operational. And the user "backup" has the credentials OK. I asked for a password reset.However, none of this resolved. Error persists.