Commvault Cloud Topics

Hi Community,Wanted to let you know that if you are using Unix as a Media Agent and are installing patch level 11.20.111 you can have the issue that your library paths will be offline.I have seen this in live environments already on RHEL.Commvault has released a patch in the latest download 11.20.115:Issue: CvMountD service doesn't comeupPatch: 4835Kind regards,Jos

Hello everyone,I have an alert from CommVault that says:Description: A suspicious file [D:\ArielDB\Customers\APS\Ariel\Sets\Prd\Temp\hwot5ftk.afd] is detected on the machine [SRV-PRDP101]. Please alert your administrator.I read in https://documentation.commvault.com/commvault/v11_sp20/article?p=7879_1.htm that “A Honeypot file placed by Commvault mimics this user document and baits ransomware into encrypting this file.” This server is a virtual machine that acts as a file server for our production system and has the “restore only” client installed.  Because it is the restore only client, I believe that there’s no way for CommVault to place a honeypot file there to check for malware encryption.  Is this correct?  Is there a way to check the honeypot file(s) placed on a server by CommVault?Ken

I'm trying to assemble a list, for customer billing based on companies, of unique client object who are protected by all forms of protection methods. So think of application-level, file-system-level and VM-level and all within the scope of a company. So I though this would be an easy walk in the park by enumerating views:Lic_CUR_ProtectedVMs_vw - to retrieve a list of VMs who are protected on VM-level Lic_CUR_VOIs_vw - to retrieve a list of VM's who are protected using an agent.I would then make sure to filter out the duplicatie objects (I will have to do some filtering machine as I'm already noticing duplicate client computer with an _ in their names) and to remove the clients from the output of Lic_CUR_VOIs_vw who exist in the output of Lic_CUR_ProtectedVMs_vw because I want to make sure we capture all VMs running on an on-premise cloud platform which  doesn't support VM-level protection.Now I'm running into an issue in where the output of Lic_CUR_VOIs_vw is not showing clients who I

We have problem with backing up Oracle database via RMAN on Linux server. CommVault version is 11.20.9. When we kick off backup from RMAN it fails with these errors:RMAN error:RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 02/03/2021 20:55:06ORA-19506: failed to create sequential file, name="1024672_PPRFLPU_7bvm9l7h_235_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   CreateOraObject20: Job[1024672] thread[29473]: Connection with ClOraAgent failed(180 secs) for channel=1./var/log/commvault/Log_Files/ORASBT.log:=============================================================================================================29473 7321 02/03 20:54:59 1024672 ::ConnectWithClOraAgent() -

Hi, I got a “DataBase Error” message while using my usual AD account  (single-sign-on) to log into the CommCell (this was always working until now) And the below is the from the EvMgrS log file19248 1298  08/08 16:32:05 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].19248 1298  08/08 16:32:05 ### ::sendResponse() - FAILED [DataBase Error.]19248 1298  08/08 16:32:05 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]19248 1fc0  08/08 16:34:40 ### TaskInterfaceDB::getOptions() - Loading default options into memory19248 3da4  08/08 16:34:59 ### TPool [EvMgrsSpooler]. Ser# [0] Tot [19], Pend [0], Comp [19], Max Par [1], Time (Serial) [0.001135]s, Time (Parallel) [0.001135]s, Wait [0.001130]s19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]. Ser# [0] Tot [3], Pend [0], Comp [3], Max Par [1], Time (Serial) [0.000470]s, Time (Parallel) [0.000470]s, Wait [0.000205]s19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]

Hello guys, I have a question. Is any way to get a list of failed items of O365 backup (Sharepoint, Teams, OneDrive)? I can see the number of failed objects but I cannnot see any details. I have searched the BOL but I couldn’t find any information about it. Rgds,Kamil

I’m having a problem with POST requests using the api - I’m trying to create a new AWS RDS instance but every time the response is returns:  Request body is empty or format is invalid.  if the password is base64 then > "errorMessage": "Please provide a Binary Directory."I have exported the json payload directly from the webconsole using “equivalent api”URL: https://[hostname]/webconsole/api/Instance{  "instanceProperties": {    "description": "",     "instance": {      "instanceName": "aurora/api-commvault-test[eu-west-2]",      "applicationId": 125,      "clientId": 1514,      "clientName": "comm-test1"    },    "version": "12.8",    "postGreSQLInstance": {      "MaintainenceDB": "postgres",      "port": "api-commvault-test.cluster-cs3xzph9yufx.eu-west-2.rds.amazonaws.com:5432",      "SAUser": {        "userName": "commvault_admin",        "password": "M2VrdkZnbDFjd3VTVXpUelUuRWpeS3ZwdG0waTNC"      },      "ArchiveDelete": false,      "logStoragePolicy": {        "storagePolicyId":

Hello Guys,In my CommVault setup, I have selected scheduled monthly first full backup job in auxiliary copy as shown in below screen snap, but its still selecting additional backup which triggered manually from HANA command line.  Similarly, if the command line triggers the add on job, it did not considered as first full of that month and picked up another scheduled job for auxiliary.  is any specific setting I have to consider which will not select the command line backup jobs triggered from HANA command line, this is happening specific to HANA DB backup.

Hello Everyone. i’m facing a weird issue regarding all the jobs related to a specific mediaagenti have a MediaAgent for sql backups and we have log backup runs hourly.i have recently upgraded the CommCell to 11.25.11since then all log backups start in waiting status with no errors it stay in wait state for hours and all log backup fails to start because of this behavior. i dont understand why this  behavior happens, or the upgrade maybe related to this behavior any tips ? 

Hi All, please let me know if anyone worked on integrating COmmvualt API’s to Tensai tool for any backup job status or anything else. 

Hello,The Data Aging jobs and Data Retention Forecast reports are failing with this error:CVSimpleDB::SQLINFO() - INFO: [Internal error: An expression services limit has been reached. Please look for potentially complex expressions in your query, and try to simplify them.] [RecNum:1, Object:daPopulateExtendedRetainedJobs, State:42000, NativeErr:8632, Proc:DaPopulateExtendedRetainedJobs, RowNum:1, Severity:17, LineNum:160, Spid:-1]The CommServe is running at FR11.26.31. There are 321 jobs in the jobs history.Could DR backup + CommServe Recovery resolve this issue? Thank you,Lubos

Hi Community ,Can we take a backup of S3 bucket which is 80 TB in size using Commvault ?Consider 10-15% daily change of data. How does Commvault takes backup of S3 . IIs it streaming backup , reading objects 1 by 1 which i expect would be very slow or some sort of Intellisnap capability is available for S3 backup ?Regards, Mohit

 why data transferred ‘0’?

We try backup PostgreSQL files but while we backup job started after a scan phase some temp files were being deleted by the PostgreSQL system. Then CV couldn't find scanned files, after that we took error.We try to additional settings(link down below) for sPGDirIgnoreList but didn’t fix the issuehttps://documentation.commvault.com/11.24/expert/21723_backup_troubleshooting.html Can you  help me to this issue ??  

Hi Guys, Our on-premises Commvault infrastructure is with 2x Media Agents, 1x Tape Library, and few proxies. The backups - Primary on disks and the Secondary on Tapes. We are planning to migrate the Secondary copies over to Azure Storage and here’s our plan,Placing Media Agent in Azure  Placing DDB in Azure (on Media Agent) Switching Auxiliary Job Migrating old data from tapes to AzurePlease provide some guidance and best practise on this.Thanks in advance.

hi alllately i received a lot of mails alert about File Activity Anomaly…i got from one specific server alerts about 4-5 files that found a suspicious file after checking the files, i deleted what i don't know, but there is few files that i know and they needed. i cant delete them. how can i “white-list” them? I still need them on the server, and just need to stop the alert on this specific file. is it possible? if so, how?thanks all:)

as a part of GCP cost saving, can we use small size CommCell server (standby) for HA DR (live sync) feature and change accordingly whenever required before making failover from active to passive server to make it active.

We discovered (the hard way, after doing a restore) that backups taken of vCenters in ELM contain inconsistent data and will likely break ELM replication if they are used to conduct a restore. We worked with VMware technical support to fix our vCenters’ ELM. It was a painful process.See https://kb.vmware.com/s/article/85662?lang=en_us which suggests some limitations of backups of vCenters in ELM. Not an exhausive list.I am wondering if anyone has encountered these limitations and perhaps there is a workflow we could use to conduct an offline backup? This would have to be during a scheduled outage, but it would be helpful to have some baseline clean backups in Commvault as a safety measure. I have opened a Commvault technical support case. I think we need Commvault to request support from VMware to develop an API or fix their broken ELM backup. The other community thread on this topic has an “answer” which is wrong. I can’t update that thread, so I am starting a new thread. For referenc

Hi Team ,I am trying to explore and backup Kubernetes - I wanted to backup the cluster which sits on Azure. Using the second Way - Azure AKS -Direct backup to cloud storage.I have a few questions -What are VS Credentials? Where is this access node sitting?How do we resolve this issue?Following is the SC attached : 

CS Ver FR 24I have on on prem S3  solution. I have presented this to Commvault as a Library, with multiple buckets as mount points. Within Commvault I have limited the size of these buckets  to 100TB (performance tuning for library, decided not to limit buckets on storage side). You can see, size on disk of data in the bucket   Commvault therefore has enough information to calculate  Capacity, Free Space, and Usable Free space when I view my library and mountpath stats, but I see nothing.    Any suggestions?

This is probably a really basic question but I just need validation that this is working the way I suspect it is.I have some huge Exchange mailboxes, some of them containing over 3 million messages.  I also set limits on how long my mailbox archive jobs can run so they are not active during the day and adding load onto our Exchange system.My question is, if a mailbox archive job is stopped before finishing does the next job treat the messages that were done as completed?  For example, a mailbox has 100,000 items in it and the archive Monday night completes 50,000 of them before being stopped.  Does the next job try to archive all 100,000 messages again or just the 50,000 that were not finished?

HelloThe following message occurred while backing up NUTANIX VM Snap:As a result of checking the log, it was confirmed that the uuid does not exist as follows.In this case, is it right to ask the engineer in charge of NUTANIX to check the uuid? Is there anything I need to check on Commvault?

Hello CC I have an issue with a single node SQL server backup.  Im getting the following error Error Code: [30:403]Description: Failed to register job with Job Manager. Please check the job results directory as it is not accessible.Source: lom1door01, Process: SQLiDA I have checked the jobs location and the permissions and I opened it full access to All Users including our Commvault admin Galaxy account and still i get this error.  Anyone any ideas as to whats going on as Im stuck.  No results when I click on the error code.  Any help would be highly appreciated.

Due to Licence constraint we want to identify the nodes which are using commvault licence but currently not backing up in commvault. Our plan is to remove the licence.Kindly suggest how to generate the above report. Thanks in advance

Hi I need your help, in the initial implementation, the customer added a machine running debian 11.00 as MediaAgent, and it is not supported as it only allows to configure HPE-catalyst storage and not the libraries. Therefore the client uninstalled this debian OS from the mediaagent, and now I see that I can not remove the HPE-Catalyst.At the moment I added the mediaAgent with Ubuntu OS and it manages to see both the disk storage and the libraries.The error is about WORM media data.