Commvault Cloud Topics

I need your advice.We have a plan to close a Data Center. All the backup infrastructure will be decommissioned but We have around 10K tapes written thru the years and we need to guarantee data can be recovered from tape if needed.What are the options we have?Is better to import the whole Tape library into an another CommCell server?Is better to import only the needed tape?If all backup infrastructure is decommissioned and we receive a restore request how we can identify the needed tape Id to restore the data from.Does Commvault provides this recovery service?Please help me to know what the best option is 

Hello team,I am trying to browse and restore the data from snapshot backup and from E drive of the client.I am getting an error “Failed to process mounted VM’s dynamic disk”, i can browse and view the items from other drives. Upon checking we found E drive is configured as Dynamic. Kindly confirm, is Dynamic disk configurations are not supported snapshot backup/restore?Is there any other ways to restore the data in such scenarios.  

Hello All,My company has two lines of business and a single CommCell for both. Each line of business has its own virtualization environment with VMware and NAS data, all based on NetApp, with different storage policies for each line and kind. There is only one Media Agent and one DAS disk library on that Media Agent used for all policies, plus a third AirGap library. We use IntelliSnap for both VMware and CIFS. After the NetApp snapshot (for both NAS and VMs), we perform a backup copy for VM and NDMP for CIFS, sending all data to the same DAS disk library with a single mount path, plus Aux copy to AirGap.Now, we want to split that CommCell to separate the lines of business, and we have a new disk library and a new Media Agent ready for the line of business that will be moved to the new CommCell.I’ve reviewed the documentation on CommCell Splitting and CommCell Migration, and I believe Splitting would be the right approach. However, I don't fully understand when and how the backup data

I wanted to verify what happens to additional copies’ backups when a Plan is deleted? I would assume that it would be similar to a Storage Policy in that when a Storage Policy is deleted, all backup jobs under all the copies are aged and the Storage Policy and all copies are deleted.I have doubt due to a customer’s environment where a Plan no longer exists (I would assume it was deleted) but the corresponding Storage Policy still exists in the Java Console, albeit with Primary Copy being one of the original Secondary Copies to the cloud, and the original Primary Copy to disk deleted. All the jobs within the remaining copies have aged at this point; the Storage Policy itself still exists, but the Plan is gone. If all copies are deleted when the Plan is deleted, I’m unsure how this is possible.They’re trying to retire a MediaAgent from their environment and have created a new Plan to use with the new MediaAgent as they have a 1:1 relationship with their business unit’s data and a MediaAg

Hi there, im having issue deleting a client, it fails at ProcessRequest in GetAndProcessAuthorization workflow, and im out of ideas why. Both account the requester and the one im accepting the request for deletion are part of master group. Any help is appreciated.

Hi,We have a deduplication Database that it doesn’t seem to deduplicate at all and is ocupying more than we guess it should be.that DDB only backups VMs ans the deduplication ratings showed in the DDB are horrible and it caused that the library is full.   Best regards.

Hi all,We need to apply security patches to the SQL Server used by our CommServe.We'll patch manually, without any third-party tools.I found this doc:https://documentation.commvault.com/2024e/essential/including_windows_os_and_sql_server_updates_when_installing_commvault_feature_and_maintenance_releases_01.html?_gl=1*zcnoq0*_gcl_au*NzI5MjE2NzU0LjE3NTQ1OTEyMDI.*_ga*MjAzNTA5NjMzMy4xNzU0NTE3NTM5*_ga_M2TFPKFW4N*czE3NTQ1OTEyMDMkbzEyJGcxJHQxNzU0NTkxMjM5JGoyNCRsMCRoMA..But it seems focused on upgrades, and I’m not sure if that’s the same as manually patching SQL Has anyone done this? Is it safe to patch SQL manually, or can it cause issues with Commvault?

Background: We have 2 media agents at a secondary site that each have a single “data” mount path to storage that we just hit 256 TB on (OS refuses to expand them further, its using 64kb blocks).  The media agents have their storage/mount path mapped to that dedicated storage volume (like X:\) and then they also map (in commvault) to the other media agent.  So each media agent can read/write to either X:\ on either media agent.Note: All the volumes in commvault are pointing to the same dedicated storage array (that only commvault uses)Questions: Since we cannot expand the existing mount path storage beyond 256 TB for either mount, a few options are being explored:Make a new volume and format it to 128 kb blocks, so it can grow to 512 TB is needed. Then do a “move mount path” of the 256 TB bound volume to the 512TB bound one. result: we have a single mount point per media agent, and it just is really big. using 128 kb blocks seems like a “probably don’t want to do” from some online thing

A storage pool was sealed about a month ago. All jobs for that DDB appear to be gone, and the old folders are no longer seen under the physical paths for each partition, yet the backing storage has yet to be freed up to pre-sealed levels. Meaning - when do those old chunks get pruned from the libraries?Space reclamation fails because the DDB paths aren’t around anymore obviously. There appears to be over 150TB locked up in the S3 library used by the DDB.thanks

I have exceeded my capacity license. I ran a license summary report and identified a number of sub clients which i could disable. After disabling backup activity at the subclient level, and after running data aging these subclients were still featuring on the license capacity report. Why are licenses not being released. In several cases i v also released license for client , and the license did not release.

Hi,I`m reviewing some of the statistics within the Health Report and one of them is the Scale Statistics which in my case are showing the following; It recommends to run a “DBMaint -recommended” but my questions are;1- Considering I will be upgrading to 11.36 soon. Do I still run the DBmaintenance as recommend separate prior the upgrade or simple cheking the box for DB Maintenance during the upgrade covers it all?2- Proactive DBMaintenance: says it tries to defrag indexes when it reaches certain criterias. Are those criterias documented available to customers? Any alerts that can be enabled in case it fails?3- It shows Commserv DB is 151GB and tempdb and log “too large” - are there published parameters that specify what too large is?4- Is there anything such as a too large CSDB? When is it recommended to spin up a new CS instance? Any documentation on this?Thanks in advance.

Hello all Our Business is currently in the process of migrating our existing services hosted in a onprem data centre into the cloud hosted by a third party. As part of this migration we have a number of existing VMs which host both Oracle and SQL databases which will be migrated as is including the current IP.Our CommVault backup solution has now been configured with new media agents and associated Cloud Library & GlobalDDB. We have also started to build out plans based on the existing plans with the exception these are now using the new libraries / media agents etc.What is the best method to update the existing clients to point them at the new plans / media agents just as I’ve seen on the client properties under “Network” and “Network Summary” there are details in a file called “FwConfigLocal.txt”. This has details pointing to the old Media Agents, are we meant to manually edit this on each client after the migration to point at the new Media Agents? If so how do I locate the “rem

Hi Team, We have our AWS environment with 90% of Windows base servers and 10% Linux based servers.We have recommended our customer to use Linux base Media Agents and Linux base Access nodesMy question is will Linux base access node be able to perform file level recovery for snapshot base backup. Performing mount activity for Windows snapshot backup on Linux Access Node will work or not. Also please recommend Commvault best practices for the same.

Hi Experts,In one of my customer, Azure VM streaming backups along with iDA for several workloads being used. I was referring the possibilities to implement Azure VM intellisnap backup and going through some documentation. In context of feasibility study, I am unable to find limitations for performance, granular restores from Snap and Backup Copy both covering for Azure VM snapshot backup and iDA’s on AZURE VM’s like SAP, Oracle, PGsql, MYSQL, MS-SQL. Need community help pointing me to the relevant stuff.Thanks in advance for your suggestions!

Hi Guys,,,I am facing issues in multiple auxilliary copies. I am getting below error in the Aux copies every now and then.  Error Code: [19:599]Description: Loss of control process CVJobReplicator.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine abc.com might have gone down due to network errors. 3. If the machine abc.com is a cluster, it may have failed over. 4. The machine abc.com may have rebooted. 5. Antivirus/Malware software may be blocking the process. We are using Storeonce to replicate the primary snaps to the remote copy.Kindly help here. Regards,pank1988  

Hello Team,Can we enable archive_mode=always for our current environment (which is on 11.32.96) to ensure PITR between log backups and failover? Also, below KB article confirms that starting SP34 onwards the backed up logs will be cleaned up from all the participating clients. Does that mean it is still missing in SP32? Can it be backported? Restore to a time between log only backup and failover may not restore the records inserted after log backupThank you for your time. Kamal

We are migrating the Virtual machines from VMware to Hyper-V. Do we have any option to change the generation of Virtual machine during the restore from VMware to Hyper-V using Commvault.

We are implementing a new StoreOnce system as primary copy and test performance (and other topics) between FC-catalyst stores and FC-Virtual Tape Libraries A Catalyst Store on StoreOnce can be configured either as high-bandwidth or low-bandwidthhigh-bandwidth: Backup server (media agent in case of CommVault) will send backupstreams unmodified to StoreOnce and then StoreOnce will do dedupe etc. before finally storing the data on its disks. low-bandwidth: already the backup server (media agent) will do de-dupe and only sends new things to the StoreOnce.VTL is similar to high bandwidth (all goes from MA over FC-SAN to StoreOnce and only there the data reduction takes place). As we have plenty of ressources on FC-SAN and the StoreOnce is made for doing all the datareduction we’d like to get StoreOnce connected/configured in high-bandwidth for Catalyst, especially as important servers are doing LAN-free backups (have their own media agent locally installed to directly backup over FC) - havi

Hello all,Do you have experience with Commvault Cloud Air Gap Protect storage with multiple containers?For example if I have 40TB total space, what will happen if I will create 3 libraries, how available space will be distributed between all 3 libraries. Will it be dynamically assigned, or strictly 40/3 = 13,3 TB for each?

Hi All, We’ve recently created a new Library, storage policies and new Media Agent servers. The Media agents have separate NIC’s for management, backup and replication traffic. My question is how do i know or where do i configure that Aux copy process will use the replication interfaces on the media agants.I would really appreciate any advice.ThanksTerry

Have a dark-site customer that cannot upload to cloud.commvault.com. They would like to not have the security alert be red all the time for Health tile - Security Assessment - Platform Security -  DR backup.Configured to the cloud makes it green, but since they cannot....Is there a way to disable that alerting or review?The below is from a CS that has it configured and is green/good.   

After I upgraded CommCell from 11.28 to 11.32, I encountered this error. I have checked and confirmed that the account for accessing vCenter is still working (I can see the VMs in vCenter when I try to create a new subclient). However, the new subclient I created for testing also failed with the same error.

Hi Team, When we trigger any backup & restore job then do not showing in the active job in metallic. Kindly let me know how to fix the issue. All in showing 0 running,pending etc. Please find the snapshot for better understanding.   

Hi Expert Team,End customer environment is secure site. So they cannot whitelist metallic cloud URLs for storing phase1 of DR  backup. Currently the phase1 of DR backup writes to local disk and phase2 goes to commserveDR policy which is HPE catalyst. I believe we cannot recover from HPE Catalyst using mediaexplorer tool(This I read from other community article). We cant even use Network path for phase1.  So we are planning for creating a filesystem backup of phase1 backup folder(SET**) on disk library. If we do this way can we retrieve the DR dump files using mediaexplorer tool? Please advise. commvault DR backup retrieving from disk library using MediaExplorerhttps://documentation.commvault.com/11.40/expert/cataloging_media_using_media_explorer.html

 I need a user who should delete clients without permission. Can I exclude him somehow in the workflow?