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9080 Topics
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in Self-Hosted Q&A
Remove CommCells from cloud.commvault.com

I work for a MSP, and as a matter of course we add CommCells we manage to the Commvault Cloud Metrics Reporting site, (I currently have 27 CommCells linked there), but over time we stop managing some CommCells but there is no way to remove them once they have been added (that I can see). Is there a way to remove a CommCell once it’s been added?

1535
S
Vaulter
F
Byte
flokaiserByte
asked in Self-Hosted Q&A
NDMP Backup Performance very poor with a Netapp CIFS Volume with millions of Files

Hi, are there any Best Practices to Backup Netapp Volumes with lots of files in a single Volume (use cases cannot use multiple volumes)? Two of my Customers running in a similar issues with the Performance (1st Customer has a Throughput of around 10 GB/h and the other around 150 GB/h). On both Customers we are Using Intellisnap and after we create a Backup Copy to a Disklib. Here is the CVPerfLog of a NDMP Job: 2748 1858 01/27 12:05:16 45098 *CVPERFLOG*|13|273978|38|1611742376|1611738776|1611745516|1611741916|1611742376|1611738776|1611745516|1611741916|49|1|*CVCOUNTER*|550|19|1611741916|3139|0|0|0|0|*|7479872512|0|*CVCOUNTER*|551|550|1611741916|3120|0|0|0|0|percent:99.41|0|0|*CVCOUNTER*|552|551|1611741916|3114|0|0|0|0|percent:99.23|0|0|*CVCOUNTER*|553|551|1611741916|6|0|0|0|0|percent:0.19|0|0|*CVCOUNTER*|505|550|1611741916|18|0|0|0|0|percent:0.58|0|0|*CVCOUNTER*|503|505|1611741916|4|0|0|0|0|percent:0.16|0|0|*CVCOUNTER*|502|505|1611741916|12|0|0|0|0|percent:0.39|0|0|*CVCOUNTER*|1004|505

25296
R Anwar
Vaulter
F
Byte
flokaiserByte
asked in Self-Hosted Q&A
Cannot add multiple Azure Apps to O365 App in Commvault

Hi, I have a problem if I want to add additional Azure Apps to my O365 Backup App in Commvault Command Center. The Process failes for all kinds of O365 Apps and I see this issue on Customer Site with FR20 and in my demo env with FR22. In the webserver.log I found following error: 7688 14 01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAzureAdApp - BEGIN 7688 14 01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAzureAdApp - Save to client flag is set 7688 14 01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAndSaveAzureAdApp - BEGIN 7688 14 01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAndSaveAzureAdApp - Request Message - [<App_AzureAdAppCreationReq instanceId="24" opType="1" subClientId="180" isOneDriveV2="1" saveToClient="1" redirectUriForApp="https://commserve.test.viso/adminconsole" />] 7688 14 01/28 08:19:18 ### TEST\kaiser GetInstanceProperties - Processing POST request : ] Headers :[Content-Length=149].[Accept=application/json].[Accept-Encoding=gzip, deflate, br].[Accept-Language=en].[Hos

8134
F
Byte
B
Bit
BillBit
asked in Virtualization and Containers
Last access date vsa client

I know the VSA client, an our hypervisor is VMware, uses a snapshot to perform the backup. Does this process modify the “last access” date for the VM and or files? I know you can configure the File iData agent to track this but cannot find if the snapshot modifies this attribute. Thanks.

1103
B
Bit
D
Byte
DimitriByte
asked in Developer Tools, Integration and Automation
API Call for client license consumption

Hi guys, is there a easy API call where I get the license consumption for a client? I found this API call: {{ServerUrl}}/Client/{{clientId}}/License But this gives me only the used license type / name e. g.: { "licensesInfo": [ { "platformType": 1, "license": { "licenseType": 1, "appType": 33, "licenseName": "Server File System - Windows File System" } }, { "platformType": 1, "license": { "licenseType": 3, "appType": 81, "licenseName": "Application Class 1 - SQL Server" } } ] } My goal is to get a output like: clientA is using 200gb of license “Server File System - Windows File System” and clientA is using 100gb of license “Application Class 1 - SQL Server”

2823
Damian Andre
Vaulter
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Azure files tiering

We are investigating to start using Azure Files as an archive method. When a file been tiered (stubbed) how does Commvault treat that stub when a file backup is run? Will it backup the stub itself or does it follow the link and backup the entire file? Br Henke

2214
Henke
Byte
Bart
Byte
BartByte
asked in Self-Hosted Q&A
Migrating database to company

Hi, We are using following procedure for moving a client to a company: https://documentation.commvault.com/11.21/essential/122919_migrating_clients_to_company.html That works fine in 11.21.But what about moving database instances?We moved the client, and that’s visible, but the (RAC) database isn’t moved. And there is no option within the database instance to change company. Instance options

592
S
Vaulter
Heath
Byte
HeathByte
asked in Self-Hosted Q&A
Commcell License Capacity Report

Hello, I figured I would drop this question here to see if anyone can answer before I open up a full ticket for this. I am looking for some type of report that will show what is using up our Capacity. Recently we were nearly at 100% capacity and suddenly it dropped down to 84%. We have been unable to find any reason for this. So was wondering if anyone knew of a report that we can run comparisons of the capacity by days to try and find out what happened. Thank you for any help you can give.

109910
Vladan Kojanic
Byte
Bart
Byte
BartByte
asked in Self-Hosted Q&A
SQL Management studio plugin

Someone using the SQL Management studio plugin in their environment? (https://documentation.commvault.com/commvault/v11/article?p=18302.htm) I’m asking because on our side that plugin is very slow. getting backup jobs/login takes minutes.Wondering if others have the same problem.

20236
Bart
Byte
A
Bit
AlbrownBit
asked in Virtualization and Containers
Static IP Address for VM LiveSync

We are using Livesync to replicate HyperV VMs into Azure. Once in Azure we are able to power up the VMs without issue, but we are wondering how other users are automating the task of setting a static IP both in the Azure Network settings, and in the Windows Server ipv4 settings. We have tried manually creating the network adapters in Azure, but you aren’t able to select the adapter in the livesync setup.

1101
A
Vaulter
Matthew M. Magbee
Byte
Matthew M. MagbeeSocial Yottabyte
posted in Storage and Deduplication
Using server 2008r2 as a media agent after FR22 .3 update

This is a conversation post after my initial post about FR22 .3 This is more of a findings topic/conversation . I had three older wk8r2 media agents ( now replaced) that experienced widespread issues after going to FR22 .3 NOTE: none of these issues are/were recorded with Commvault as actual issues. The decision to replace/Migrate the OS was made at the 11th hour after working weeks on these issues. The basic application appears to work just fine with 2k8r2 fr22 .3 - Readiness, services running ,can run jobs etc. The issue we were running into was consistent across all three. And the only 2k8r2 media agents in our environment's I knew it was an issue. Seemed too coincidental not to be. After the Fr22 .3 update- within 4 hours our jobs started experiencing all or some of the following errors: Pipeline errors Media mount services device not ready library full. Even when attempting to select new snap mount hosts for jobs i was getting connection refused messages in the GXTail event logs.

1594
Matthew M. Magbee
Byte
Vladan Kojanic
Byte
Vladan KojanicByte
posted in Share Best Practices
How to take advantage of a modern backup solution in the COVID19 crisis and how to help employees work from home

When the pandemic hit, we were forced to quickly adapt and answer a bunch of questions we’d never asked ourselves: how can we keep in touch with our colleagues when we’re not in the office? And how can we make sure we are still efficient while working from home? It quickly became apparent that one, seemingly small issue could prove catastrophic: our information system is designed so all business documents are located on our servers and on our work computers. But this also meant that many wouldn’t be able to access these documents from home. Since the employees were already familiar with the backup system, this new opportunity only confirmed our desire to modernize the complete system and to digitize business processes. Everyone was aware that these changes were necessary, that it would help them work through the emergency, and, most importantly, that working from home wouldn’t be an insurmountable problem. A new short manual was compiled to help employees adapt to working from home, wi

1233
Mike Struening
Vaulter
D
Byte
drPhilByte
asked in Storage and Deduplication
Cloud storage https connection

Hi there, I have successfully added the cloud storage (S3 compatible). However, for the time being I am only able to set up connection based on http protocol. When I want to add a new cloud storage library using https there is the error message failed to do verification. To move further, I would like to utilize https protocol. I have self signed certificate from my netapp cloud storage S3 compatible - is it possible to allow using it since I dont have CA issued cert? Could Commvault be forced to use a self signed certificate? What I did try was to “Use this additional setting and set its value to 0 to skip the checking of the server's certificate claimed identity for the cloud libraries”, but it didnt help. Is it possible to check using of this settings? Do you have any suggestions for such situation? Thanks for you ideas.

18791
Damian Andre
Vaulter
W
Byte
WesleyVByte
posted in Virtualization and Containers
NAS transport mode backups independent disks

Hello, I have implemeted NAS transport mode for the backups of Vmware Virtual machines residing on a NAS. In books online (https://documentation.commvault.com/11.21/expert/32585_frequently_asked_questions_for_virtual_server_agent_with_vmware.html#how-do-backup-and-restore-operations-handle-independentrdm-disks) I can read that independent disks and RDMs are skipped during the backup. This is what I’m used to when using NDB, Hotadd or SAN transport mode. With NAS transport mode it seems that the independent disk does get a backup. I can even browse it to do restores (VM files or guest files). We are not using intellisnap, so no hardware snapshots are made and the options to include RDM and independent disks are not selected. I double checked in VMware and the disk of the VM is configured as independent, the moment the backup starts, I can see that the other disks of the VM get snapshotted and the independent disk does not get a snapshot as expected. But it is included in the backup job.

6383
Damian Andre
Vaulter
Z
Bit
Zitouni SeifeddineBit
asked in Virtualization and Containers
Retention planning questions for 19 TB of vms on a 35 TB storage array

Hello I have a 35 Tera storage array and I want to back up 19 Tera virtual machines.I want to know the possible retention to save them. Thanks

39114
Z
Bit
Anthony.Hodges
Commvault Certified Expert
Anthony.HodgesCommvault Certified Expert
asked in Developer Tools, Integration and Automation
CommCell Info and CommCell License API's

Hi everyone. I have had a look through the commands on offer via REST, Python and PowerShell. There doesn’t appear to be anything for CommCell Info/Licensing. Is there anything for this in the works?

8046
Anthony.Hodges
Commvault Certified Expert
S
Bit
Sunny48Bit
asked in Self-Hosted Q&A
Transferring Ownership of Commvault Report

How to transfer the ownership of Commvault report to other user so that they can edit it whenever needed.

3243
MFasulo
Vaulter
D
Byte
Dave SByte
asked in Self-Hosted Q&A
Automating restores for routine validation of library integrity

I am looking for a way to automatically perform a sample of VM restores on daily\weekly basis from the most current backups from them. Long story short, I ran into a data integrity issue on one of my libraries and had no idea. I.E. VM Baselines were referencing a chunk on the library that did not exist. Therefore, any restores that referenced that baseline kept failing. I have my backups set to full instead of synthetic full which future backups never indicated a backup failure. Since this incident, I would like to start routinely validating that VM restores actually work. Plus this was on a CV Ransomware webinar slide earlier this month about validation😊. It does not look like this can be done natively within Commcell. Or can it? It looks like the road to go down is the use of the Commvault PowerShell module and calling upon APIs. Does anyone perform this kind of validation today? How do you accomplish this?

15715
MFasulo
Vaulter
neuwiesener
Byte
neuwiesenerByte
asked in Self-Hosted Q&A
Why is Download Center and Commvault Store not synchronized?

Hello CC Is there a reason why not all reports are listed in the commvault store? I was trying to download the file anomaly report from the store. However, this is not available there. I will have to download it from the download center (cloud.commvault.com).

2413
D
Vaulter
J
Bit
Jay SonBit
asked in Storage and Deduplication
Aux copy error: may not be copied as we failed to get array controller Media Agent, make sure to set an array controller Media Agent for source Array, will be retried soon

In our CIFN environment, we would like to take snapvaults from our primary (snap copy), under our storage policy. WE are currently using Open Replication (not OCUM). Our initial (copy) snapshot works fine but aux copy (snapvaults) are not. Here is the message under the Progress tab when job initiates. Error: Data to Storage Policy [storage-xxx] Copy [snap_vault] may not be copied as we failed to get array controller Media Agent, make sure to set an array controller Media Agent for source Array, will be retried soon. Any ideas?

8152
dude
Byte
E
Bit
EmmanuelTBit
asked in Self-Hosted Q&A
Export history Backup client VSA to a new client VSA "VMWARE"

Hello, my configuration : Detect configuration from Commserve : vsa client vmware : vcenter1 OS : Windows Server 2012 R2 Indexing Version : V1 Virtual Server : Working behind Proxy MEDIA Check Readiness : Not Ok because OS Version isn't WindowsBackups scheduled tasks : working fine Actual configuration : vcenter1 OS : LINUX VMWARE An idea to update os version on Commserve client vcenter1 and keep backup history and configuration subclients ? i try it this solution provide from Commvault : Clone Client Dataset https://documentation.commvault.com/commvault/v11/article?p=110180.htm But didn't work Force to deploy a new vsa client and reconfigure everything and also lose the unified backup history to receive checkreadiness status OK ?

1585
E
Bit
U
Bit
Umesh YadavBit
asked in Self-Hosted Q&A
what type of backup user required for Nutanix backup.

what type of backup user required for Nutanix Backup.

1061
MichaelCapon
Vaulter
P
Commvault Certified Expert
Philipp SwobodaCommvault Certified Expert
asked in Self-Hosted Q&A
Windows Firewall Rules

Hello, did someone may know why the old way of adding firewall rules with the script are not running anymore on new deployments ? As you can see there are only two firewall rules deployed on the installation. May someone can explain why this changes are done ? Many thanks and best Regards Philipp

16167
P
Commvault Certified Expert
dude
Byte
dudeByte
asked in Virtualization and Containers
Kubernetes Node OS Requirement

SP20 doc says that Windows Server 2012 R2 is supported, then you jump to SP21 doc and it says that only 2016 and 2019 are supported. Is this correct? SP20: https://documentation.commvault.com/commvault/v11/article?p=123637.htm SP21: https://documentation.commvault.com/11.21/essential/124720_hardware_specifications_for_access_node_for_kubernetes.html Tks

972
D
Vaulter
T
Byte
TP_EricksonByte
asked in Virtualization and Containers
Changing User Account for a backup?

So we have certain servers/vm’s that are in a controlled environment that only has certain level of permissions to have access to. The primary user account we use for are normal backups does not have access to this environment inside of the Virtual Machine Client for vm backups. I am wondering if there is an easy way to change the user account the vm backups use so that i can have it use my credentials which does have access in order to get a backup through a vm backup?

8452
T
Byte
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