Commvault Cloud Topics

Hello Guys;Let me explain what it happens to me on the commserve environment. I have vmware backup tape backups but on the job history for those backups i can't see in which media the backup copies were copied, i can only see where the primary snap are saved.To be able to see those tape backups copies I have to go to all the way to the storage policy and select the option tape and select view jobs and select all the servers to see in which media they were copied.Is there a way to solved the little issue?? By the way i have version 11.20.60 of commserve. 

Hi Team,Just to be sure !I’m planning a domain change for all the servers at a customer,I just want to be sure if there is a special gotcha for FS who as Archiving “Stub” on them !Nothing special to be aware of ?Thank you,

For existing clients on where you push out application/database agents afterwards you most of the time have to run the cvpkgchg command to replace the permissions. In case of a push installation via the CommCell console you have a possibility to enable to option "Override Unix Group And Permissions”.https://documentation.commvault.com/11.24/expert/1935_changing_unix_groups_and_permissions_on_unix_clients.htmlThis checkbox is not present in Command Center (https://documentation.commvault.com/11.24/essential/127715_adding_database_server_for_sybase.html). Does this mean that it will do it automatically? My assumption is that

Hi Team, In one of my customer’s Admin console I’m not able to see View option in Job History from Admin Console.Please let me know what things I need to enable to see the option like mentioned in below screenshot. 

Hi All, We recently had an issue where 1 client Commvault client certificate did not get renewed, our supported customer is a bit on edge and wants to get a report of all Commvault client certificates, when they were issued and their expiry date.Understand that Commvault auto renews the certificate 2 weeks before expiry and the details I require can be found in the Commcell Console but need to understand if such a report can be created, either from the web console, the commcell console or via the Commvault CLI that can be created in a .csv or html format.Any help would be appreciated.ThanksTom

how to automate items listed in file browse at the moment we have a tapeout process which puts some imoprtant files to tape every month end; when a new file is added; we have to manually verify what files went into the job by manually browsing the items; If there a way to run some sort of api/script to get this information on an excel sheet.  Idea is to automate this check; rather than having to check 10 different jobs and see what files are in the tape via browse option; I want to run an api to get the list of files that were in the tape job

Hello,I have CommServe backup server (two Media Agents  with many machines, with Linux Data Agent, also virtual machines) version simpana 11.20.0 installed. I have to plan migrate our existing CommServe (installed on Windows 2012) to a newer hardware with better performance and Windows 10.Which documentation do you recommend? Which method of install to use for upgrade?I have found https://documentation.commvault.com/commvault/v11/article?p=2224.htmThank you!Best regards,Elizabeta

Commvault V11.23the Index backup runs as per the schedule, but can find the index server option under Client computer groups. and not able to see the pseudo clients under Clients as well.

Hey Community,2 QuestionsIs it possible to change the AWS storage tier from Glacier to Deep Archive on copies that already exist beside running an aux copy? We ran 7 months of aux copies to Glacier until we were told to send it to Deep Archive.. Now we have 500TB sitting in the Glacier class and of course, costing money. I’ve started the process of just aux coping them, but it is tedious to do one job ID at a time on the Cloud Storage Archive Recall workflow. Is there a way to add multiple job IDs to the workflow?Thanks in advanced~John

Hi All; I have question about create file system agent in commcell console after release license and deleting the object. Agent was only deleted in GUI not uninstalled. I see clinet name but ther is no Agen Type under. Regards; Pawel

We recently had a great thread asking this very question, and the content that was covered deserves its own article!Keep in mind, these are guidelines and recommendations…..your mileage may vary!Sizing Media Agents and their capacity is a common question within Support and on this community.  How much capacity a Media Agent can handle is purely based number of DDB disks and their size.The number of partitions has nothing to do with capacity planning. How many partitions to use will be based on how many DDB disks and MAs are there; it’s a configuration item.For example, one Extra Large Media Agent with 2 DDB disks gives you 500TB capacity regardless of how many partitions you create!To plan out your setup, follow these simple steps:Determine how much storage capacity needed. Use below table to determine how many Media Agents are needed for your required storage capacity.Note that there could b

I have a Commvault installation with Netapp Storage Arrays. In our Netapp snapshots, we have multiple snapshots on different NAS volumes that have SP_X_XXXX_XXX which leads me to believe it is a snapshot that was create from Commvault. All of the settings say that data retention is only 30 days and the snapshots are not listed when clicking “List Snapshots” in the storage array. The only ones listed go back to last month, but in the Netapp Interface I'm seeing snapshots from 2018 that are yet to be deleted. Are these created by Commvault and have been forgotten? Was there an issue to delete these and Commvault no longer sees them? I can manually delete from Netapp, but I prefer to let Commvault do its job if possible. Has anyone else seen this?I work in an environment I can unfortunately not provide screenshots.

Hi all,Has anyone had this error popup when adding a Virtual Client?I’m pretty sure it’s an issue with the Commserve because I’ve tried various hypervisors and proxies to no avail.Thanks!

Hello,I want to rename a client via API, but it doesn’t want to work, I use following:http://testcommcell.xxx.com:81/SearchSvc/CVWebService.svc/Client/<ClientID>XML file looks like :<association>    <entity>      <clientName> "<cname>" </clientName>    </entity>  </association>  <clientProperties>      <clientEntity>        <clientName> "<cname>_decom_07.10.2021" </clientName>      </clientEntity>  </clientProperties></App_SetClientPropertiesRequest>error : <Api_GenericResp errorMessage="Failed to set Client properties." errorCode="1" />Environment: V11SP20.55

Hello allI have a bit of a strange question.I have a customer who has a very long user account name in the Database.When configuring the instance, you are limited to 32 characters in the username field using the Java GUI.The Command Centre will allow you the additional characters, but doesn’t seem to allow the connection to take place.We are not able to configure a different account name in the DB at this time so have to try use this long username.Is there a way I can circumvent this limitation?I’m running V11 SP23.Thanks again.

Hello All, I am facing the same issue.  configured the file system backup for the server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”Applied the above suggested media management setting but no luck.  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed1

Hi,has anyone experiences with VTL self Deduplication Backup Appliances, like Quantum DXi4800 for Example (smaller Modells ~27 TB)? The deveices are non Deduped backuptargets for commvault. Later Aux-Copy to a physical Tape-Library is performed.I got a Performance Best Practice Guide from Quantum. They said use small cartridge size 50/100 GB (like Ultrium 1) but not how many Tape Deveices in parallel and how this relates in backup and restore performance. To much Tape-Drives maybe slow down the throughput but i have no idea which throughput per drive stream is possible comparred to a physicale tape drive which normaly only receive 100-200mb/s.Would be nice if someone else use this "old"stuff and can explain something in correlation with commvault. My last VTL implementation was 10 years ago.ThanksChristoph

Can any one from legacy can describe about CommVault history. What could be the major version boom the market to place in top Data Protection Tool.  Version <8 → Galaxy Version 8 & 9 →  Simpana Version 10 & 11 →  CommVaultCan give more details about Commvault historical information when these changes happened. (If any above wrong correct it please).

When loading the dashboard through the command center, loads of errors for every field say “Failed to Authenticate Token.” I’m able to authenticate through SSO but the nothing on the dashboard loads through client computer and even when trying through localhost remoting into the Commvault server (different issue). Has anyone experienced this or does anyone know which logs on the Commvault server to look at in order to get a place to start troubleshooting.-Andrew

What is the best practice to backup millions of voice recording with Commvault.

Looking at DR options for AD. Would like to know what Commvault options might be available to restore AD if AD is down?  I’m aware of System state and AD agents but it’s my understanding that if AD is down…. how would the restore work? Many thanks

Hello,Commvault version: v11.20.46Source PostgreSQL OS: RHEL 7.7Destination PostgreSQL OS: RHEL 7.7Source PostgreSQL version: 12.4Destination PostgreSQL version: 12.6We are trying to out-of-place PostgreSQL individual db restore with our customer but we takes error;‌Error Code: [94:19]Description: PostgreSQL Database: [~ Command failed pg_ctl: could not start server Examine the log output. ~] Restore Failed with PostgreSQL Error: [~Starting of the aux server failed:: ~].Source: <destination_server>, Process: POSTGRESBLKRESTOREPOSTGRESBLKRESTORE output;28213 6e35 06/10 13:50:47 325986 CvProcess::system() - chown -R postgres  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170; su - postgres -c "chmod -R 700  /opt/commvault/MediaAgent/Sn

We are seeing“We're sorry, something went wrong. Please try again. Invalid Username or Password”when trying to access the site. There is no opportunity to enter the password. It goes straight to the error message after entering the username.

Hello,The customer has purchased a tape library Fujitsu LT20.Is there an automatic tape cleaning procedure?

Hi Team,Is there any qcommands/scripts available to automatically raise the priority of the ndmp jobs of a filer?We have around 470 volumes that are being backed up for a site which are mostly long running backups. The schedule kicks in on every Tuesday and Friday and our operations team has to ensure that the previous week jobs complete before the new jobs kick in. In this case, they have to manually sort the jobs from previous week and increase the priority.Is there any way this can be automated or a workflow can be created to identify the previous weeks job for that filer and increase the priority?