Commvault Cloud Topics

Hello,I am trying to create a VMware pseudo client for VMware in a firewalled environment but after entering the credentials and click on ok  “validating credentials” it takes a long time then “Failed to validate Virtual Server credentials. Please check input parameters and try again.”I have opened all required ports between MA and ESXI/vcenter according the matrix flow.https://documentation.commvault.com/commvault/v11/article?p=32026.htmtest also with administrator@vsphere.local and it is the sameany logs I can check ?

Hello CV Community I am now worryingly getting the following error on my month end backups to Cloud.  Below are the two different errors.  Has anyone come across this before.  support are recommending to run data verification jobs on the partially copied jobs.  However these jobs run in to days rather than hours and my aux copies are falling further behind.  Any help would be greatly appreciated. Kind regardsTonyQ 

I have a couple of clusters that are failing to backup, in both cases the remote nodes are syncing good.I can browse to the cluster drives but not able to back them up. Question: What are the possible errors of logs to look at specific to the cluster backup      

Hi all,in the jobs review for the storage policy I can see that all jobs are triggered under User Name "admin". Now, I need to change this to username "backup".Is the workaround "Transferring Ownership of Entities" (https://documentation.commvault.com/commvault/v11/article?p=95233.htm) the correct approach to change the User Name under the backup job is triggred? 

Hi all,please make me the topic of inline copy clear. I understand, that if primary copy fails, secondary copy (aux copy) fails as well. However, if for some reason the storage for the secondary copy was not accessible and secondary copy was not able to carry on, what would be with the primary copy?

Hello everyone,I’m curious to know how many media agents you guys are running for your backups? I have about 300 VMs + fileshares where I have daily, weekly, monthly and yearly jobs running from a specific media agent.The server fails from time to time due the amount of information that goes through it, a reboot would fix it and all the jobs would continue without a problem. I’m aware that I need more servers dedicated to act as media agent but I do not know how many I should have and the specs they should have.The media agent has the following specs: 2 CPU: E5-2670 v3 @ 2.30GHzRam: 256 GBA support agent mentioned one time that he saw some org having 10 servers acting as media agent only to run half what we have. It sound a bit overkill to me and I believe the specs of their servers may have been worst than what we’re currently running. So, how many media agent are you using in your org? What are the specs for

This was a great post and I’m glad things are changing, but I would like to request one more improvement: can we not have the MFA secret key emailed?Email has a tendency to leave a trail all over the place. A copy can be grabbed from a relay, a spam filter, a deleted bin or even in a company-policy-mandated permanent archive. So if an admin’s mail-enabled domain credential gets hacked and that account is used to administer CommVault, then it just takes a quick search (maybe in the admin’s own inbox) for “CommServe Administrator just doubled your safety” and now you have the MFA secret key. Keep in mind, it’s been shown that attackers are inside company networks sniffing around for a while before they make their attack.The MFA secret key should be displayed to the end-user via the CommCell Console (ideally in a QR c

I’m pretty new to the whole Commvault backup software, so please bear if I’m asking a stupid question.We have a lot of storage policies which we aren’t using anymore for new backups. But these policies contain still a lot of backup jobs until their retention expires. So I wonder if it is possible to either copy these jobs to another policy so that we can delete the old ones, or if it’s possible to merge storage policies somehow?Thanks

One of the things that is going to blow up here in my company soon is some jobs are taking over 24 hours to backup x amount of data. the clients which have huge durations are usually windows or linux file systems with variences of data being backed up from 2 TB to 8 TB+.  My systems and networking department don't like to help unless all evidences point to an actual problem with either the network, or the server itself that is causing the latency of duration. Is there an easy way on commvault’s end to point out that “this client is running at this x GB/Hr, compared to when it was X GB/Hr” and prove that its not the backup software is causing the issue? I know when a active job runs it shows average throughput, and when double clicking on the job id it shows a percentage (Read: X%, Network X%) but I don't know if that's showing the percentage of what's causing the job s duration or what its trying to show. I want to avoid tidious work of going back and forth with my dep

Hi.  We have a complicated setup where we are using a Topology Group to send data between Media Agents through a Firewall and Proxy.  Once the data hits the Firewall all data is forced into 2 tunnel ports.In addition to this control we would like to reduce the number of source ports being used so that these can be monitored for backup flow.  Currently using the Dynamic Port Range 49152 and 65535 does not allow us to do this.Is it as simple as forcing all data traffic into the tunnel (8403 by default) and if so will this create a bottleneck.Thanks, Andy

Hello All.A customer is running IBM Netcool for monitoring of current infrastructure and applications. They made mention that Netcool is making use of webhooks to receive alerts and notifications.I am not getting any results around Commvault’s configuration of webhooks.Does anyone have any information if this is available and how to configure it? Much appreciated.Ignes 

We want to upgrade to Windows 2019. Are there any know issues when upgrading operating system to 2019? We are currently using Windows 2012.

Hello Commvault Community, My client after updating to the latest version of HotFix 11.20.53. Client began to observe critical events in Event Report. (screen)The problem is that the event description says about a failed to push Network Configuration attempt for Client - no information about which client. There are more and more events, and we don't know where to look for the problem. Is the problem global and threatens the environment and the jobs working with it? I recommended my client to do DBmaintenence - full, I am waiting for the results. I am asking for help and possible indication of where to look for the cause of the problem / how to solve this problem.ThanksRegardsKamil

Hi there, I have a synchronous copy to tape (aux copy job is scheduled every day). Now, I want only one weekly full backup to be copied to tapes. Is there only way to create new selective copy to achieve that?Am I right, that only changing schedule for synchronous copy from every day to every week can not help - in that case all jobs from the previous week would be copied once a week at a given time ?

Hi,Is there a way to use Ransomeware Protection on Windows MediaAgents, using a Disklibrary with Cluster Share Volumes ?Once Ransomeware Protection is activated, the filter driver “CVDLP” with the altitude of 145180 (encryption) is added to the Filesystem Filter.this results in redirected I/Os to all  ClusterSharedVolumes :BlockRedirectedIOReason      : NotBlockRedirectedFileSystemRedirectedIOReason : IncompatibleFileSystemFilterName                         : volume21Node                         : node1StateInfo                    : FileSystemRedirectedas a result the Clusted Events are flooded with Warnings:Cluster Shared Volume 'volume21' ('volume21') has identified one or more active filter drivers on this device stack that could interfere with CSV operations. I/O access will be redirected to the storage device over the network through another Cluster

Hi there,We’re running Commvault v.11.21.34Is there a way to get a list of all backups currently on tapes outside the ‘Media in Library’.Some report or other way to get this list. Best regardsPatricG.

Hello,I have Commvault server Simpana 11.I purchased additional virtual licenses and also received a conversion of existing licenses I have received this mail after purchasing VM licensesHello and thank you for your recent Commvault software purchase!Attached please find the license key for CCID XXXConfiguration based on PO:SA05-2021 EU PO: VAR PO:SA05-2021Activating Your SoftwareThe activated license needs to be reapplied to your software. To apply the license, please

Hello, Is it possible to federate the management of multiple comserves like VMware vCenter LikedMode ?I have for example 6 commserve on each Countries and I want to manage them from a single point. Thanks !

Hi,I’d like to identify ESX-VMs which are backed up by the virtual server agent AND having an active filesystem backup via agent (double backup  ). Is there any report I can get this information from?Regards,Janko(using 11.23.12 right now)

If you are in de rare occasion that you implement Hitachi SAN storage in combination with a vSphere Cluster. And you want to integrate this with CommVault Intellisnap and Hitachi Raidmanager/commanddevice.  You might get into troubles when you name your Datastore with a COLON ": “ . If you identify your datastore with the LDEV ID like “Datastore 04:00” CommVault does not understand this and interpret this wrong in the code.The Job fails and cannot find the CommandDevice in the MetaResource.xxxxx xxxxx xx/xx 11:26:22 ##### GetPageInfoForExtent() - Host: [server-vmesx01.vmware.local] LunUuid: [DATASTORE 04:00:020001000060060e8012bb80005040bb80000003004f PageNameSpace: [GENERIC_VPD]

Can we copy data from a bad tape to another tape in commvault? or is there a way to copy data from secondary copy tape to primary copy tape if the primary tape goes bad?

Hi,We are in the proces of designing an environment based on VMware VCF with VMware Cloud Director. Customers will consume VMware services and others via Cloud Director hence we are thinking to use the Cloud Director from Commvault as well. Unfortunately I do not have a lab available right now to test it out but was looking for some screenshots/videos to get a better impression on the UX and its capabilities.Competition delivers Cloud Director nowadays based on the extension framework that was introduced some time ago, but I cannot get from the documentation if Commvault is using the same framework. VMware itself states they have an extension that is build by them, not by Commvault is that correct?C o h e s i ty 

Hi,I’m currently try to create Alibaba hypervisor, but somehow it failed. Error is “Add hypervisor failed. Validate VS credentials failed. Error [100:Unable to connect to Virtual Machine host [default] as user [LTAI4xxxxxxxxxxxx]. Please ensure that the proxy is able to communicate with the host and that the user account and password are correct.]”.Alibaba vendor said that they provide the correct access & secret key. I communicate the proxy from CS using public IP. Is it due to this the proxy try communicate to ECS using public IP hence it failed?Is there any log in commvault that I can check whether it is due to communication or credential?regards,Fauzi

Wondering how can I set a specific time for TRANS logs to expire.   I dont see where I can set a specific RETENTION for the TRANS logs backup schedule.  I notice on a FULL Schedule for SQL or for Windows File systems  when you click the “Advance” button on the bottom of the “Schedule Pattern” tab that there is a “Media” tab on the “Advance backup options” and you can set job retentions etc…   For a TRANS schedule the media Tab doesnt offer that??ThanksBC 

Can someone recommend how to fix this without going into SQL management studio?