Commvault Cloud Topics

After updating one of my Media Agents to service pack 22.27 this morning, Commvault decides it needed to reconstruct the DDB on that MA.  How can I tell what instigated/initiated the rebuild?

Goodmorning family pls am kind of new to commvault, Now my question is what happen once AUXCopy has been copy to tape will data on media server  backup still remain?and if it remain then can i manually delete those data on it? because most of the mounth path luns has been fill up waiting for ageing to effect and the rate by which our data increase is too fast because is a big environment. i check our VM retention policy is set to 30day am thinking if it less risky to manually delete some data off from this disknote we have 5 HQ media server with 80TB each with 10TB each LUNs 2 DR media servers also.

Nice day, some tapes are not available in the scratch pool, although they are physically present in the library. He tried to move them to the library and did a full scan, but it didn't help. What can be done to make them available? 

We are using a tape environment for our backups. One of the issues i have with commvaults storage policy is that it doesn't really have a difference on how it does full backups. Our retention cycles are a daily backup (Differentials) of 7 days 1 cycle, weekly full 28 days 1 cycle, and a monthly full with 1095 days +. Currently with how the storage policy is set up it is running to the default, all the data is being dumped to one tape and usually has monthly, daily and weekly data on the same tape. I notice when i pull my monthlies i sometimes will see that the weekly fulls and daily are eating up space that could be used to fill more monthly fulls unto the tape.I was wondering what would be the best practice to separate the monthly full away from the other backup retentions of the storage policy?  Would it be something along th3e lines of creating an aux copy in the storage policy and just copy the last weekly full to the aux copy to separate the monthly full from the

Have a nice day, please advise how to create one-time backups of all clients and put these backups on specific tapes and leave them there without data aging. I want to create some kind of archive.

Hi all,I have a client still running v10 (yes, I know ...their call) and last year new additional storage was configured in their CommCell (2 sites). A new library and mount paths were created in each of the sites and new Primary and DASH copies created with data paths to the new storage in the respective sites.I’m finding that the storage for the Primary copy in their main site is filling up and there is nothing obvious in the forecast report. Is there such a setting in v10 which corresponds with the Enable Physical Pruning in v11? Thanks in advance.JamieK  

Hi All, I am trying to migrate the old CommCell environment (11 sp15) to the new CommCell enviroment (11 sp20). I would like to move agents and data without the policies ( I would like to create the new backup polices). I am wondering if that is possilble, what route should I go and what support documents should I follow if any? Thanks!

HiSeveral “Blaclout Window” are configured in the system. All of a sudden, everything stopped working. Put the last hotfix, overloaded the CommCell server - it didn't help. I create new ones “Blackout Window”- they still don't work. Has anyone encountered this problem?

i was run Synthectic full backup manual, after some percent like 23% backuo is stopped but showing runing but there any no any chnage. so I Killed that job and run again same synthetic full backup now backup is going very slow, I am not sure synthetic full bckup will not be 100% done. and currently in my console alert error is coming =  “License Consomed Exceeds 8%’ System has reached over 100 percent of the limit for [Operating Instances] usage. Jobs may not run. Purchased quantity [1]: consumed quantity [1].   kindly arrange me support 

Hello,I’m trying to do some math over effects of changing 2:nd copy to be stored on immutable volumes in azure.I have retention of 365 days, currently no seal of db database but seems recommendation is 180 days. According to the formula in another post, that would give me that I should have 545 days as immutable days on the storage volume.Our baseline is 18TB.Since there is 18TB as baseline and there will be 3 seals of the DDB, does that mean that I will add 3 times 18TB to the volume since no data pruning will happen for 545 days?//Henke

Hi! For Nutanix CIFS backups we have support for CFT (Changed Files Tracking).https://documentation.commvault.com/commvault/v11_sp20/article?p=110109.htm Now I know that Commvault used to have more extensive integration with NetApp than with any other storage system. But am I correct that this feature currentlyis not available for NetApp filers? Thanks!

Hi, We are running v11.22.13 and the alerts have changed behaviour from v11.20.x. We used to get an email formatted as html with the general job status and an attachment as text with the failed vm name and failure reason. This is no longer the case.Now we get an attachment in html form which is just a repeat (copy) of the main email. So not helpful. Also I would prefer the attachment be in plaintext not html.I’ve played around with a variety of alert settings such as sending as text instead of html / with or without “detail as attachment”. I have included the various “VM xxxx” tokens. Nothing has produced the list of failed vm’s. Is this working for anyone running the same version as I am?Cheers,Ron

Hello all.Sorry up front for the wall of text but I have spent a few days undertaking a post-mortem into why a very important customer CommCell broke when a very minor update to 11.22.18 took place that left their CommCell crippled for about 4-5 hours.  This is just an advisory that with the latest (April 2020) Maintenance Pack of 11.22 does not perform CommServe LiveSync Production Maintenance failovers correctly.  The issue is in Hotfix #2340 in FR 11.22.17.  For those who were briefly able to get 11.22.18, the issue was not addressed in this release.I have confirmed that 11.22.0, .3, .9. & .13 are unaffected.  I had a very lengthy case with support (#210425-83) one week ago after I was seriously challenged when trying to salvage the CommCell as both Production and Passive Instance001 instances were put into a disabled state and documented forced failback features do n

Error Code: [14:109]Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.

Hi All, Recently we have deployed commvault hyperscale appliance 1.5 (1300) in infra. Commserve is outside HS appliance and hosted on VM. Commserve is on Sp23 but HS appliance media agent nodes are on SP15. When i try to upgrade package through commserve console, which in turn it initiate package download job. Download job gives below error: Error code: [68:472]Description: Download is skipped for [SP23_3384220:UP7_0] because the media is not available for it.  Please suggest on this

Hello All, I would like to know if there is a procedure how to do GridStor®️ (Alternate Data Paths).I want to link a secondary Media Agent to primary(first) Media Agent.I want that the Round Robin will work with both of the Media Agent.

While you do have valid Commvault Credentials, you are not presently authorized for accessing Maintenance Advantage because no profile exists for the email address abc@xyz.com. Profiles in Maintenance Advantage must be created by authorized users from your organization.

SAP for oracle db Backup failed 3 times since last week due to below error.`````````````````````````````````````````````````````````````````````````````````````````````````````Failure Reason:• ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx].Source: xxxx, Process: backint_oracle````````````````````````````````````````````````````````````````````````````````````````````````````` Does anyone has solution for this error?

Hi Team, I want to implement Commserve livesync for my existing Commserve Server.I am completely new to CommVault, so kindly help to understand the concept and also the requirement for the Commserve livesync

could not send the initial index file on Microsoft Exchange DB Server. Please help me to resolve this issue.

Hi, Concerning deploying the node of Hyperscale X Reference Architecture, is it possible to confgure Network Bonding for DPN and SPN to define multiple VLAN-tagged interfaces on a single 802.3ad trunk? Also, is it possible to use NetworkManager/nmtui? Thank you very much!

I am currently using cloud storage libraries configured with AWS IAM accounts. Our organization uses Azure for SSO to AWS.Is it possible to reconfigure the cloud libraries to use Azure credentials?

If an auxiliary copy of the primary data is running, the DR Backup auxiliary copy job is waiting. What needs to be done to run in parallel?

Hi Team,I am looking for a Query/Script that can be used to fetch the information about all the service accounts that are used in Commcell Environment.Eg: to store DR backups in a Network share/ account used to add the mountpath(provisioned from NAS/SAN) in a media agent etc.These service accounts are not coming from AD and hence are not listed in the Users or Users and User groups. Hence, they cannot be found in the Users and Users groups permissions report from webconsole.Also, these service accounts cannot be obtained from “UMUser” table in CSDB.Is there a way we can obtain this information from CSDB?I have a support ticket 210524-114 opened for this request.Regards,Shashwat

I have a oracle database with TDE enabled and it is giving poor compression during backups.As per below url, rman compression needs to be disabled on the client. Where can i find this setting?https://documentation.commvault.com/commvault/v11/article?p=20811.htm Thanks