Commvault Cloud Topics

Hi all,After changing the Media Agent (MA), we are experiencing very slow VMware backup speeds, approximately 1MB/s using NBD mode. During troubleshooting, the only noticeable issue was a high 99% read rate. Other than that, nothing particularly helpful has been identified. Any suggestions for further investigation?

Hi team,we are taking backup of some 9000 mailboixes usign metallic and I Need to export list of Mailboxes with Name and "added to content on" and licensed cloumn., with usual export we dont get " added to content on" Attribute and i believe backend team can do it. its a bit urgnt as we are running into licensing issues.i raised support case for this but they said it can be taken as feature request only.Can’t they simply export it using sql query from DB considering it as one time request only? 

I need to create a report that management can use, that compares server data in another database, to server information in Commvault.Unfortunately, I can’t get access to the other database, and need to run a report against it, and save the results into a tab delimited file.Using this, I have the SQL set up to bulk insert the data into a temp table, and do what I need to get information from CV, based on that data.  Runs fine.However, when I try to paste it into a dataset in a report, and “Preview” the data, prior to saving, I’m told that I don’t have permissions to bulk insert.It appears to be a jdbc error, so I’m assuming they are running java in the background.  I can find what I need to add to a java connection, to allow bulk insert.  However, I have no access to the background java. Does anyone know of a way to allow bulk insert in a web console report?

We are working through a redesign of our backup process for our ongoing migration to Azure. In vmware we have had to avoid using VSA backups for the OS/filesytem for our SQL servers due to issues caused by the stun that occurs when a snapshot is taken. SQL servers are backed up with Filesystem and SQL agents. The main problem with this is the time it takes to recover if one or more SQL servers needs to be completely recovered from backups. As we move to Azure, we would ideally like to back up the SQL servers using VSA and intellisnap, then the SQL agent would be used to back up the SQL data. This way we could leverage the simplicity of a VSA restore if something happened to the server/OS, and then the SQL data could be restored to a specific point in time if needed. Has anyone done this? Is there a better way to accomplish this that we aren’t thinking of?The main goals are to increase the speed at which we could recover a SQL server. 

i am new in Threatwise .. and i want to configure it..i can’t know how i can configure the ip address for eth0 .. in the vm console i can configure just  Appliance identity (Group ID and Appliance ID), connection to TSOC (Management Server Address, and proxy connection as needed).but the ETH0 not show ..is any way to configure it to let the VM access the internet

I’m testing my restore times and i’m running into extremely low xtrabackup restore times.A full VM restore is able to achieve 1,3gbps but MySQL restore only get to around 40mbps (I know it’s not the same but still) 5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: AppTy 104, AF 1, Seeks 1/1/1, WrkItms 161353, MxRdr (Bsy-Tot: 1-15, Pnd 0), MsgsRcvd 24, QLen 20, LstMsg 536872180(536872180)5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [AllocBuf Time] Exp Avg [0.24], Total Avg [0.04], Total Time [11388.53], Total Count [322699]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [AllocBuf Speed] Curr Avg [0.25] MB/Sec, Bytes [154177584]; Total Avg [1.77] MB/Sec, Bytes [21135493704]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [MediaRead Time] Exp Avg [0.00], Total Avg [0.00], Total Time [4.43], Total Count [322699]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [MediaRe

Hello.Is there a report or query that can be run so list out all settings for the commcell? As an example all media management settings. //Henke

HiWe have primary backups directed to an Azure cloud library - in a storage pool accessed by 2 media agents with deduplication enabled.  I would like to know if its possible to create a second Azure cloud library for copies with deduplication enabled, using the same 2 media agents.  Any recommendations on config appreciated,Thanks

Hi,In Commvault’s document for configuring WORM Storage Lock for Microsoft Azure Storage ( Configuring WORM Storage Lock (commvault.com) )says: Microsoft Azure Storage Create a storage account and a container with version-level immutability support in Microsoft Azure Storage. Create a lifecycle rule to clean up previous versions of the deleted objects. For more information, see Blob versioning and Optimize costs by automatically managing the da

We are getting ready to do our Yearly DR test.  Our current version is 11.28.122.  I have the option to download the full Commvault Platform Release 2022E - Commvault Media kit or Commvault Platform Release 2022E - Commvault Media kit (11SP28CU48). I am guessing the CU48 just has more of the updates that have been released.  The problem is I am not sure how high it goes.  I don’t know if I should just go with the full base model and let it update itself or go with CU.  Since the installs take so long I don't want to waste time.  Thoughts?

Hi all, hopefully someone can help with this.We’re long time users of Commvault and very familiar with storage policies, schedule policies and the like. We’ve recently migrated our VMware estate to a new vCenter and have taken the opportunity to also migrate to using Plans at the same time. I’ve got a number of plans based on the times I want the backups to happen and the storage it’s going to (our retention is the same on all of them). So this has meant that I now have a large number of storage policies and I feel like the Aux copies are not really running efficiently because there’s so many of them (they are all trying to use the same resources, lots of errors about being unable to set up the copy pipeline that I wasn’t getting before). Backup hardware hasn’t changed whatsoever and the primary copies are working fine so I don’t feel this is to do with the new equipment as the issues are all contained within the existing setup (MAs, storage). Previously we had 2 storage polic

I have two nodes with Shared Disk Library with SAN mouth path (OCFS2), I would like to know if my ddb's are correct, because each node has its own ddb(2TB)(local), if MA1 fails, how does MA2 work, if ddb MA1 is down.So would it be right for the ddb's to be shared between nodes?

Hello dears,I have implemented passkey from the command center as administrator, is there any way to allow end user to restore their data without requiring the passkey? this scenario will be exception for top management users or should i as admin share the kay with them?

HiI would like to execute a secondary copy from a S3 bucket to another secondary copy S3 bucket. I created and configured buckets and its working. But the issue is the mediaagent is in our local infraestructure and data travels a lot instead of going to bucket to bucket directly is any way to configure this ease or i need to put a MA in our AWS infraestructure instead of locally? Thanks!!Joan Mas

We are experiencing issues with our HyperScale cluster. Backups seem to be working, but we are getting the following error message during backup:Description: [Media write operation failure] [Dedupe disk media] [The request could not be performed because of an I/O device error.]Source: SRV1092b, Process: cvdAt first it seems to be disk space in hyperscale, but I would like to know if there is any documentation talking about the limit space required to operate hyperscale.

Hi all,we need to extract some useful information from our commserve: we would like to know the total number of files (or jobs if number of files is not available) that have a retention greater or equal to 6 months and are stored in our libraries.Is there an SQL query or a report that can give us this information ? I don’t want to perform several queries on all the different storage policies that we have, I just need the numbers (if available).Any suggestion is appreciated,RegardsGianluca

Hello community, We have a request for backup some Azure App Services (Web App) in Azure (PaaS).From supported-technologies table, I cant find them:https://www.commvault.com/supported-technologies#So, are they supported in Commvault?Please for your feedback.Best regards,Nikos

Hey all - We have a number of Windows Hyper-V VMs we were backing up as a standard VM (when advanced VM licenses still existed).  Now, my understanding is that there is no difference and essentially all are the advanced capability, with the requirement being that you would install an agent to get the more advanced level of backup.  I’ve tried to look this up but wasn’t sure I was using the right technology - what agent is it that I need to install, and how to I confirm once it is installed that it’s working correctly.Also, obviously this would be best for db backups and such, but if the availability is there for all VM’s is there a reason to not put the agent on all of them?

hi all, i created an archive set on a new client, content is on an azure file share, we want to delete the files after archive so selected this option on the subclient properties but the files are still there after the archive job runs. any ideas?

i am trying to do a running merger of two  vcenter clients in commvault.the issue is that both a live right now, and the move of vms/datacenters will take a lot of time (another team is doing that)the vcenters are called Vcenter1 (old) and Vcenter2 (new)my initial plan was to simply recreate all the backupsets from the old vcenter including all the filters, settings etc. on the new vcenter, that way backup would catch newly moved entities “automatic”  but that does not seem to be possible since we filter the content of each backupsets/subclient by the “datacenter” attribute,  which requires that the new datacenter is browseable from the new vcenter. (which it wont be until migration starts for that particular datacenter. so i am struggling to find a way to stay ahead of the curve.is there any way to clone contents (backupsets/subclients of vcenter1 “1:1” into vcenter2 ?except for naming, the configuration of both follow the same pattern.i have b

Hi,we are currently restoring a few mailboxes from our users. Most of Messages are getting restored and is working fine, but we get a few failed/skipped Messages.The normal Report in the Commcell Console doesn’t list them either, (if we select “Failed Items”) and in the Command Center Report we couldn’t find any option as well.Is there any special Report that will give us more details? Even the CVMailRestore.log doesn’t tell us, that these failed/skipped messages are? kind regardsJoerg

We are planning to change retention to one of the active plan. Currently "Backed up version retention" is set to infinite. We would like to change it to 365 days. Will it have any impact on running backup jobs ?

Hi,We disabled the secondary copy but few jobs are showing in “To Be Copied” and “Partially Copied” status in secondary copy but we planning to erase the data in secondary.My Question is: If I erase the data in secondary dependent copies will be going to erase in primary copy or only data will erase in secondary copy itself? 

Hi all,I am trying to do an Application aware backup of a virtual machine with MS SQL but I can’t.  Application aware backup is skipped, but VM backup completed successfully.Any idea? Thanks!Matias

Hi All,Is it possible to configure different subclients from the same physical client and assign these subclients to different tenant (company)? If so, what configuration should be set up?Thank you!Regards,Luc