Commvault Cloud Topics

I am currenting running 11.28   I have been running Office 365 / OneDrive backups for quite awhile now.  With the Incremental forever methodology it ends up keeping backups far past our corporate retention.   I would like to get these old backups to retire at some point.     In documentation it mentions that there should be an option for a Synthetic full when starting a backup.  I do not get that option.  Below is a screen shot from my Command Center with no Synthetic full option   Also a screen shot of the documentation.   I would appreciate if anyone can reply with screens shots of there Command Center if they have the Synthetic option, and what version of Commvault software they are running.Thank you!  

Hi,Running 11.32For DR backup downloads from Metallic \ CV Cloud.How do I change the CS Recovery Manager to a different account ? Can there be multiple CS Recovery Manager? 

We make CIFS backups from NetApp ONTAP 9.12 to Commvault using intellisnap.When Commvault starts the backup, it first creates a snapshot, then a clone volume on the snapshot, and finally a cifs share.Unfortunately, this way every file is pulled through the virus scanner, which reduces the performance a lot.Is there a way to prevent Commvault from creating the clone volume and the new share?Surely it should be possible to back up the direct path \\svm\volume\SP_2_snapshot? Then no new share would have to be created. The existing shares have a “writes-only” configuration, i.e. data is not scanned for viruses when it is read.After changing the antiviros on Netapp to writes-only the throughput is 4 times higher. Does anyone know any best practice for this? Thanks and regards,Thomas 

Hi all.Can anyone give me details of their config please.I have opened port 5432 between the CV proxies and the RDS instance but do I also need to allow ports 8400-8403 as well? I get this error (just edited out the names and ips)Error Code: [94:13]Description: PostgreSQL Database: [~Connection to Database Failed: connection to server at "x.x.x.x", port 5432 failed: Connection timed out (0x0000274C/10060) Is the server running on that host and accepting TCP/IP connections? ~] Data Backup Failed.Source: myCVproxy, Process: PostGresIfind

Hi ,In Salesforce I just refreshed a fulldev sandbox , does the sandbox has to reconfigured again ? Is there any documentation for this?

Hey folks, I’ve been going through the docs about setting up replication groups, and they mention excluding VMs from backup groups  (snapshot VSA backups no intellisnap - its an onprem VMware env) to avoid conflicts. Makes sense, but here’s where I’m stuck—if we exclude VMs from backup groups, don’t we lose the traditional backups we rely on for stuff like accidental deletions or local site restores? Replication is great for DR, but if something happens to the replication setup, wouldn’t we be left with no immediate recovery option since the primary backups are gone? Also, the docs don’t really explain what happens to the primary backup or how to handle retention policies in this case. This recommendation wasn’t in the older versions of the docs (like 11.28); it seems to be a newer thing. Feels a bit vague and concerning, especially for data integrity.Has anyone dealt with this setup before? How do you make sure the primary backups are still covered without breaking the replication pro

Hello teammates,Im looking for Commvault extra reports for o365 and I checked the “Office365 Retention Stats”.I'm trying to figure out what’s the point of this report, as the retention for o365 services are still only infinity! (version 11.34.38).  Please for your feedback.Best regards,Nikos

Hi,I am running Commvault with MSSQL, but these backups do not deduplicate; the only savings we get are from compression. None of our MSSQL backups deduplicate at all (+200 DB Clients), we made sure we did not have anything affecting deduplication, like db side encryption etc.If you run a Commvault backup, and then run another one after the previous has finished on a system with no activity, we would expect 99% dedup savings, but instead of that we have between 50% to 70% cause it is only compressing and the new compressed data has new signatures every time. Our workaround is to use VSS, that works as a file backup, The MSSQL backup with VSS enabled deduplicate with almost 99.9% savings doing the same test. VSS also comes with its own problems like slow backup performance and MSSQL with VSS is not considered best practice for Commvault.We have over 200 Commvalt clients with MSSQL, and this happens to all of them, we have all with VSS enabledI opened a ticket in November 2022 and it was

Hello,We set up a new Metallic environment recently. We are backing up Exchange/OneDrive for a small subset of people. I added these people to a Static AD group created in OnPrem AD. Now I realise that a Dynamic AD group would be better. I see that if I convert the Static group to a Dynamic group, all members will be removed. I found that I already have a Dynamic AD group that I can use. Can I start using the Dynamic group instead of the Static group? The screenshot may make more sense.RegardsFergus 

I have several VMs that are supposed to be backing up. . . but for whatever reason, the job gets killed. No error message or code (it says, “not applicable). . . No idea why they are getting killed. I’m new to BDR and CommVault, so please talk to me like I”m 5

Hi community, Recently we started using Metallic as our backup solution for our Salesforce. There is a field in Salesforce generated automatically as an external ID. I wonder if there is any possibility to remain the same external ID when doing the restore. I tried the record restore and it seems Salesforce generated a new ID. Thanks.  

Hi Commvaulters,I’m having an issue where I keep getting to following entries in the cvfwd logs848 1b54 12/09 17:43:36 ######## CN:00024 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on : Couldn't complete tunnel connection to on 192.168.252.245:8403: The semaphore timeout period has expired.5848 1b54 12/09 17:43:36 ######## CN:00023 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on  Couldn't complete tunnel connection to  on 192.168.252.245:8403: The semaphore timeout period has expired.It has worked, but recently added some Sql agents, and then the tunnel dropped shortly afterwards. I have attempted to recreate all the network rules again, but still receive this message on the client, and check readiness fail.Flow of traffic is Commserve > core proxies > media  agent > customer proxy > Customer client server with file/SQL agents installed.Any ideas anyone?  Thanks 

MYSQL backups are failing with the following errorBackup of [~mysql~] MySQL database failed. The error message [~/usr/bin//mysqldump: Deprecated program name. It will be removed in a future release, use '/usr/bin/mariadb-dump' instead mysqldump: Couldn't execute 'show events': Cannot proceed, because event scheduler is disabled (1577) ~] is received during backup.can Somebody please help me out  

Hello!Is there anything new going on with Microsoft and throttling?We are on 11.32.23 and we are getting the throttling message on individuals’ mail boxes.Been seeingThrottling from Office 365. Failed to process mailbox due to [EWS Error in enumeratings folders. Reason: Too many concurrent connections opened., Cannot open mailboxon several Exchange Online jobs lately.We have been following this:Best Practices for Exchange Online (commvault.com)We are using 10 streams on all our customers’ Exchange online backup config.Did Microsoft bandwidth become more restricted?I will lower one customer to 7 streams now, just to see what happens.But please let me know if there are any known issues or changes done on MS side.

Hi Team,I am seeing the below contents of the bucket inside a pool, apart from the data job of a VM backup to S3 Object cloud library.Can somebody please explain what all they would be ? Big Data apps and Index data ?

Hi, where can I find information about what user is connected metallic backup from 365?

Hi,We are running standard streaming backups (configured in Command Center) for virtual machines. We have 3 backup copy destinations for virtual machines:primary site - disks primary site - tapes (monthly fulls) - extended retention secondary site - disksWe would like to configure and run Disaster Recovery and Replication jobs for some of our protected virtual machines to replicate them from primary site and create replica in secondary site. We would like to run this as periodic(daily) replication with VM - hot site type.What is a best practice in scenario, where we need traditional backup and also replica in secondary site? Only DR and replication jobs with longer retention or coexistence of backup and DR and replication jobs in the same time? regards,Przemek

I am currently looking to automate some of our tedious task we do manually on commvault. One of which is removing the user DBs from being backup via commvault and deconfiguring a server from being backup if there are no active DBs on that server and vice versa. I started looking at this page here for available API that I can use to help with this PowerShell function I am looking to create. Was wondering if this is something doable as some of the API I saw on that page, I didn’t see one to remove user db from being backup if there are configured to be backed up. Any guidance with this would be greatly appreciated.

How can manage location wise endpoint laptops through the one user in the metallic?

Hello, I have some issue with restoring of 4TB from one client to another. It's taking about 9hrs to restore database from one client to another compare of 2 hrs of local restore.The backup of database using 10 streams so 10 streams will be used for the restore. The source and destination clients are on the same vcenter. Where should i take a look to find the issue of the restore ? 

i have 3 aux copies to a storage policy , 2 two tapes and one to disk , but for all the aux copies are running under one job id , what setting cause this 

HI team, Do we have any solution to manage CommCell configuration (library, security,...) as code like YAML or XAML? 

 Browse failed for : https://192.167.26.15:8443/OmsPortal/#/login Reason : Failed to connect to virtual machine host [https://192.167.26.15:8443/OmsPortal/#/login] as user [admin] from access node [consola2-he]. Please ensure that the access node is able to communicate with the host and that the user account and password are correct.

 Hello everyone,I am currently planning the migration of our CommVault solution from an On-Premise lab environment to Azure. Here are the details of our configuration and my questions:Current Configuration- CommServe: installed on a Windows Server 2019 VM- Media Agent: installed on a separate Windows Server 2019 VM- Two distinct environments: lab and production, each with its own license Planned Migration ProcedureI intend to follow the CommServe hardware refresh procedure, as detailed in the official documentation:CommServe Hardware Refresh Overview(https://documentation.commvault.com/2023e/expert/commserve_hardware_refresh_overview.html)This approach involves:1. A new installation in the Azure environment2. Migration of the existing CommVault databaseQuestions Regarding Licenses1. Are there specific steps to be taken regarding licenses during the migration?2. Will the licenses be automatically migrated with the database?3. I noticed that my lab license mentions the term "Production".

Error downloading Virtual Machine config file