Commvault Cloud Topics

Im trying to restore tenant database to our HANA DR server but I’m getting Error Code 18:146 Failed to check and create tenant database. If doesn’t exist please create an empty tenant database and retry.I checked with the SAP BASIS consultant and confirmed that tenant databases do exist in the HANA DR server.I was able to restore the SYSTEMDB.Any help is much appreciated.

CS version : 11.32.73I am really wanting to disable this automatic workflow which is enabled by default.Delete client authorization Delete storage policy & so on. I could not find a proper method to achieve this, please help.I’ve only 2 user, admin & me (both my mail ID), still i am not receiving any mails triggered. 

Hi Community, i am just wondering if i can pick a specific job within a Storage Policy to copy this to a Selective Copy only. For example i am having a job within this storage policy which is on Disk with retention of 15 Days. From time to time requests come to keep Data for longer than 15 Days ( lets say a year ) I don’t wanted to waste Disk space so a third copy ( Tape ) is in the storage policy as Selective.  I wanted to select the job for copy to the Tape and change the retention only there.     unfortuantely i can not find any way to pick the job and copy it to the TAPE selective copy 

One topic that has come up lately has been, “When will Commvault Backup & Recovery or Metallic have Self-Service restore for OneDrive?”First off, we do provide b backup and restore for OneDrive (ODFB). But I wanted to get the community’s opinion on Self-Service restore specifically for ODFB.A typical use case would be: A marketing manager is sharing and managing collateral using ODFB and for various conscious or unconscious reasons a file or files gets corrupted or deleted. Now the marketing manager is freaking out.Now, let’s be honest, does the marketing manager have a real cause to freak out? Do they have the ability to recover the deleted files? Or, must a backup admin do it for him?The fact of the matter is that there are several different ways that this  marketing manager can recover the files.Now those of you in the community, please keep me honest, PLEASE.Let’s look at the self-service options the marketing manager has:The first thing, the marketing manager can go to their f

Hey good day! to all here Techies,I am eager to know that do we have self-restore option for One-Drive in Commvault?Where Office 365 users can restore their files from One-Drive on their Own without having access to the Commvault console.I will be glad if anyone shares me a piece of document on this topic.

Hello.  We sent 300TB of backup jobs to AWS when we were squeezed for space.  Now that we have the additional space, what’s the best way to copy the data back down?  These jobs only exist in AWS with a long retention so I can’t just let them age naturally.  We have 3 copies for the storage policy:Primary Pure Storage Flashblade - Synchronous Copy AWS - Selective Copy; “Do not select Automatically”  (we manually choose the jobs)What are my options?Thanks!Dan 

HelloI have some questions about users.Can i restrict a user from using qcommands ? And if i do so can the user still use the python sdk

Hello community,I am pleased to see that Commvault Platform Release 2024E (11.36) has been released for general availability!I would like to inquire about the optimal upgrade path from 11.28. Is a direct upgrade to 11.36 feasible, or is it recommended to proceed via 11.32 as an intermediate step?Please for your feedback!Best regards,Nikos

We recently received a fresh HSX 2.2212 ISO download from commvault supporth here. Whenever we try to mount the ISO and image servers after we have configured them, the installation has been failing. We have had some success install on 3 of 12 servers with the same configuration and ISO, but the remaining are always failing due to timing out or just fails immediately.  We are using Idrac to mount the ISO and running the install.   

Hello, Is there a way to append date automatically to a VM getting restored every month through a scheduled job?Or is there a post restore option that can be used to automatically rename after the restore? 

Does anyone know if it is possible to protect ONTAP S3 with Commvault?Only these solutions are supported in the official documentation: Cloudian S3-Compatible Object Storage Huawei OceanStor Pacific (formerly called "OceanStor 100D" and "FusionStorage") MinIO Red Hat Ceph Storage 3 S3 endpoints (SSL with hosted domain) StorageGRID object storage (S3 compatible) Pure Storage FlashBlade https://documentation.commvault.com/2023e/expert/30015_amazon_s3_overview.htmlWould it be possible to protect ONTAP S3 in some other way with Commvault? Is it supported in future releases?

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:Unable to get index server information for clientFailed to create restore vector. Reason: Failed to mount: No valid node is available to perform a guest file restore of the chosen guest VM. Thanks in advance! Matías

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:AppManager Unable to get index server information for client [9]. Reason : [100- ].Scheduler  Set pending cause [Failed to create restore vector. Reason: [0xECCC0400:{I2::IdxCTreeApp::DoBrowseComponent(1509)} + {I2::IdxVSAApp::DoLiveRestore(1743)} + {I2::IdxSrvClient::FindInternalProcessRequest(418)} + {LiveRestoreCallBack::ProcessResponse(62)/ErrNo.1024.(Unknown error)-Received error Response [Failed to mount: No valid node is available to perform a guest file restore of the chosen guest VM.]}]. Thanks in advance! Matías

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:10100 388   11/26 12:28:18 1997 AppManager Unable to get index server information for client [9]. Reason : [100- ].10100 4394  11/26 12:28:18 1997 Scheduler  Phase [2-Restore] (0,0) started on [Commvault.xxx.com] in [0] second(s) - CVDistributor.exe 1997 1997  -j 1997 -pkg winfs  -jt 1997:2:1:0:0:7651  -restore -fc 0:0:0 10100 3320  11/26 12:28:20 1997 Servant    Reg [Control] received. Client [commvault] plattype = 1. Token [1997:2:1:0:0:7651]10100 3320  11/26 12:28:26 1997 Servant    Reg [Non Control Monitor] received. Client [commvault] plattype = 110100 3320  11/26 12:28:26 1997 Scheduler  Set pending cause [Failed to create resto

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:10100 388   11/26 12:28:18 1997 AppManager Unable to get index server information for client [9]. Reason : [100- ].10100 4394  11/26 12:28:18 1997 Scheduler  Phase [2-Restore] (0,0) started on [Commvault.domain.com] in [0] second(s) - CVDistributor.exe 1997 1997  -j 1997 -pkg winfs  -jt 1997:2:1:0:0:7651  -restore -fc 0:0:0 10100 3320  11/26 12:28:20 1997 Servant    Reg [Control] received. Client [commvault] plattype = 1. Token [1997:2:1:0:0:7651]10100 3320  11/26 12:28:26 1997 Servant    Reg [Non Control Monitor] received. Client [commvault] plattype = 110100 3320  11/26 12:28:26 1997 Scheduler  Set pending cause [Failed to create re

To provide improved visibility for each respective DC, we would like to integrate Commvault's backup job status into our SolarWinds dashboarding."simple" integration of CV / SW Backup job total, success, warning, failure status monitored by SW SW "Widget" created to visualize on DashboardCould you please help here. 

Hi! I’m testing github protection. Repository part works well (it generates simple git clone script). Later it starts API call to get “issues” and “pull request” via API : 79957 13866 09/23 10:32:01 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/issues/2121/comments?sort=updated&per_page=100][...]79957 13866 09/23 10:42:28 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/pulls/743/reviews?per_page=100]Random production repo (~2500 commits) saturates hourly API limit for github enterprise : 588889 8fc75 09/25 11:15:13 5087419 CGitHubConnection::ExecuteRequestWithRetry(58) - The GitHub API Interface has reached the rate limit588889 8fc75 09/25 11:15:13 5087419 CGitConnection::SleepBeforeRetry(221) - API rate limit reset header:[X-RateLimit-Reset: 1695633798]588889 8fc75 09/25 11:15:13 5087419 CGitConnection::SleepBeforeRetry(230) - API rate limit reset time:[1

Hi team,any one of you hear that customers allowed to migrate their commserv from window to linux any of the versions like 11.28 or 11.30 or in near future plan. ThanksSK 

Hi All,I cannot download the appliance VMWare Windows Image of Commvault Software with 11.36. It has Restricted Access. When I try, I get the message : Contact your software provider for access to this package.I have already used the download manager for 11.36. I don't understand why this appliance has restricted access. How can I download it knowing that I have several POCs waiting…Thank you!Regards,Luc

On Commvault version: 11.28.We have several VM’s that are being backed up by Commvault clients.  If we had 2 datacenters in an active/active configuration (where VM’s could migrate/be migrated back and forth individually between the 2 datacenters), is there a suggested configuration (or a CommVault upgrade thus giving new functionality) to allow a moved VM to utilize the Commvault media agents at whatever datacenter is local to them?  We don't currently use “plans” just old storage policies, and I don’t see a way for configuring a client in a storage policy to always choose a local media agent (in the DC its running in) to process the backup. I believe if we are backing up a VM using the Commvault VMware backup mechanism then we can just use a “local CommVault proxy” and the VM will be auto assigned to the proper local proxy when backups run, but I’m talking about a VM that we do not use VM backups for, ones that we use clients on (like when we backup up MSSQL/Oracle databases or just

I Understand that commcell console are not support on new version but if my new client thay want to use it, Is it still possible? and How to ?

i am getting the following error while restoring the AKS namespace in the same place.Synthetic Full backup and daily backup are successfulPlease do let us know the solution for the same 

Has anyone got a process in place where they’ve been able to update server information held within a ServiceNow table(DB) with information of last backup date and time. Basically looking for a way to ensure all servers they need a Commvault Backup are being backed up. This would include VM and Client Agent Backups. 

we have an old hp library , as part of the hardware refresh we introduced new library exagrid , we are using software deduplication , but the exagrid team recommending on having fresh backup , not to migrate the data from old library as it might affect the hardware deduplication. what is the diffrence between moving the mount path , and creating new stroage pool , creating aux copy and promoting it to primary once the it sync , which option is better if we have like 30tb baseline size ? when we do the aux copy , the secondary copy has any affect on the priamry libarary storage , or deduplication ? 

Hello all!In our environment, we have created a temporary copies within our few storage policies - (call them copy 6 and 7). Those were tape copies. We have keep some backup there for 2 months, but it is no longed needed. We do not need those copies within those storage policies any more. But for now, even if they are no longer any backup retained on this 6-7 copy, we do have a lot of “Big Data Apps” jobs retained on those copies.We would like to delete those copies because it interferes with our “workflow” which picks jobs for copies and it's keeping to mark them to copy for 6-7 copy. (even if copy is disabled) So my question is - what exactly this Big Data Apps is? It is some kind of Index, am I correct? If those “Big Data Apps” are stored on copies 6-7 are there any dependencies for other copies, other jobs keep in other/same storage policies?Can we just delete copy 6-7 from our storage policies even if they are still those Big Data Apps stored on it, and it won't affect the rest of