Commvault Cloud Topics

I created a subclient in my file server and backed up a file (C:\test\test.txt). I then attempted to use API to download the backed up file but the server always returned 404. Anyone knows how to use the API?The request i made is like this:https://api.metallic.io/stream/action/download?appid=<subclientid>&path=C%3a%5ctest%5ctest.txt Thank you in advance.

I have been asked several times, ‘why is the file system on my Linux VM client filling up with logs attributable to Commvault?’ and I am mystified because the VM has never had an agent installed.Has anyone got any suggestions a) why there are log files b) how I can limit them to n days, when the retention is only 31 days anyway?Thanks

Hello!What  is mean MB in Reports?1 MiB (Mebibytes) = 1,048,576 bytesor1 MB (Megabytes) = 1,000,000 bytes

​We are try to ingestion job EV to commvault .After the ingestion jobs the mailbox items are seems duplicated i uploads to screenshot about this issue  .Content index jobs was complated before but still have this issue ​ 

I have a question about encryption for networks and media. I'm not sure what type of encryption it is, such as AES or Blowfish. Could you provide an answer? 

Hi,Just want check which one is easy to upgrade / new on Commserve with new MA and dedup hardware.Currently we have Commvault version 11.20 with FC based disk library and using Commvault deduplication with compression. Now planning to hardware refresh with new media agent and dedup appliance.Which option is good  to proceed for this implementation.Option 1:Will go to upgrade latest commserve and then will go to new dedup appliance storage pool with new storage policies then will associate to sub clients to new policies.The new storage policies are disabling dedup and compression from commvault and will be enabled from hardware appliance end.And will move backup data from old disk library to new disk library.Option 2:Shall we go for new Commserve server and will install new commcell and then will restore to latest commserve DB.If we are going to new commserve, Is it will get license from commvault.

if we have warn site auto recovery group and performed a failover , and then fail back , does this delete the created VM in the destination site 

media agent unresponsive during NDMP job start and later job failed with media agent not availble error. Diskliberary is also attached to this media server with internal drives. Our media agent is unresponsive on putty/ping whenever NDMP job schedule runs. and due to this we got media libready offline/online messages and later Jobs failed.After job failed/suspension , media server behave normally and runs other backup job smoothly like exchange/vcenter etc.  This NDMP job was running fine since many months daily but issue started from last two weeks. 

Hi Community, I took over a Commvault Simpana system and recognized, that tapes wont age.The reason is, that on affected tapes full, differencial and aswell daily, monthly and yearly backups are freely mixed.At the end I have for instance tapes, which have 99% of aged daily backups, and one 30mb in size backup which is aged earliest in 3 years. So this prevents the system from reuse the nearly free tape. By now I identify these tapes and copy the content on a new media, to get the data consolidated and the old tapes free.I would like to have tape pools for daily, monthly and yearly backups, and maybe aswell for full and differencial backups.Whats the best practice here? From what I see here is, that the consultant the company had on site 10 years ago was going the easy way. GreetingsUlrich

Hello everyone, I would appreciate your help.I am trying to download several files from my OneDrive backups, I choose to download it in a different location and not in the original location.What happens is that an empty folder is downloaded.What could be the problem?

Hello,I am curious to know, if I manually erase a tape using Quick Erase, are there any tools that can recover the data? I know Media Explorer cannot.Context - I am contracting with a customer who has not erased tapes and there are years worth. Of the latest LTO8’s we have decided to recycle those that are expired. I am trying to help with a decision as to use Quick Erase or Full Erase in advance of recycling them.The documentation describing these options has the following under Full Erase:  “You want to delete sensitive data”.Does this mean that sensitive data, or any data, can be recovered by any means using Quick Erase?System in use is self hosted v11.32.59 across 15 sites each with a media agent and tape library.Thank you in advance for your help.RegardsGerry  

Hi! I need help with the CLI command for CommVault status in Windows.I need to know which commserve the installation is pointing to.

When configuring Webhooks in SaaS console, you can set “Authentication” to “Secret HMAC”, which results in x-cv-signature-256 header being added to the payload with the digest of the message in it.I would like to be able to validate the message by calculating the same digest at the receiving end and comparing to the value in the header. Trouble is, I cannot work out how Commvault generates the digest. For example, working with another API, the digest is calculated based on the HTTP method + current epoch + body + API endpoint. I need to do this in Powershell but any guidance or code examples in other languages would be appreciated. 

In our enterprise environment, we have a primary media agent we store the backups of all of our servers. Some of these are then copied out to Azure for cloud storage, all are eventually copied to tape, and then we have a completely separate media agent running a different OS than all of our other machines where we keep an aux copy of only the most recent synthetic full of all of our servers. Used to work great, and now is not. Pretty sure I know why, and I am curious if there is a better way to do what I am doing.Previously, we had the retention set to 1 day, 1 cycle which worked fine. We did the aux copy every evening after the main backups completed. After the aux copy there would be two sets of data for the last two days on the media agent until noon the next day when the aging job would run and the earlier day would be purged from the system. This is great when you have 18TB of data and 40TB of storage and you can fit two copies on the media agent. But growth is a thing,

Hi,I received the below error message when trying to take a backup of my server.Error code: [91:479]Description: There are no virtual machines in the subclient content. Finishing the job in the discovery phase.May I know what exactly here the issue is?

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

Hi, came across on a issue with a cloud library. I had the need to reconfigure the cloud library and remove it and add it again with the same name. the issue is that from the DR backup option it shows two: from command line I can also tell that there are two   from the Storage Menu, I can see only oneis it secure to delete the one that ends with _1724845300? is there any way to tell the creation timestamp of both ? version is

We have 2 Commcell IDs and planning to migrate the data from old Commcell ID to New Commcell ID, tried to export the data from old Commserve but it’s prompting for the authorization code & share me the best practise for Commcell migration.And it will helpful to migrate the tape data also?

Hello Team, We have installed VSA agent on Media agent and then tried to add under VCenter client of proxy. Not able to get the proxy server. Please advise which log file will check for the troubleshoot. For firewall communication is available in by-directional.Regards,Anand K 

Does it required specific ports for SMTP & NTP configuration in commserve?For VMware do we required 902 & 443 ports bi-directional from MA & proxy to ESxi & VCenter servers?Required port details for SQL & FS from Commvault & Media agent?

Hi Team,We are using 11.32 version with CS/MA/VSA on same 1132.59.We have Redhat Openstack configured as Hypervisor.We maintain minimum 10-20% free space in storage for snapshot during backups.We observed there is one Instance with Volumes attached of size 10TB.it is strange that Backup job is looking for 20TB free space on the storage for taking snapshot.Is this requirement of Openstack or requirement of Commvault ? It does not make sense why it needs twice the size of Volumes for snapshots.Evidence is attached. Can this be check with Commvault development team ? I can raise a case if that is needed.But support asks logs and other stuff which takes long time.I just need confirmation from CV if this is normal? 

CSDB restore from media explorer on HPE catalyst?We are using hpe catalyst library and DR storage policy is configured to write to HPE catalyst.If in case of disaster how do we recover most recent backup using media explorer.https://documentation.commvault.com/2023e/expert/retrieval_of_disaster_recovery_dr_backups_from_storage.htmlI dont see such option in BoL.Please advise. Even though command center shows the HPE storonce as cloud we cannot run cloudtesttest on this storage I believe,

I have installed the New Commserve with All in one role option & applied the license after successful installation  but it showing license mode is Evaluation. anyone can you please suggest.

Hi! We trying to create a Recovery Point to recover a specific e-mail but the job fails after a couple of seconds. We do see a “ Error Code [655362] returned - [Error decrypting password]. “ in the logs. Not sure what password is referenced here. It concerns a intellisnap snapshot which is available on the storage. Has anyone seen this error before?

I am unable to see any access node drop-down list on the “add the cloud account” page while adding the Azure SQLMI database to Commvault. CV version  - 10.34.26