Commvault Cloud Topics

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script. 

What is the risk of changing the password of the generic Commvault admin account.  We are doing this as a security contingency in our environment. Is there a risk of issues arising doing this?   Let me know of any recommendations/suggestions

After upgrading from 11.28.66 to 11.32.6, the command center dashboard backup summary report is showing no data available and also has an error “bad request, please check the parameters”

We need a method to specify source nodes for replication groups.  We keep having issues where the source node changes to a VM that does not have access to the datastore/cluster that the replicated VM lives on.  We’ve been asking for this functionality for a few years now and we’re at a point where we need a workaround or find go find a different solution. Does anyone else have this issue and can help put pressure on this request?  Anyone have a workaround?

Hi,I need to upgrade my commvault platform and upgrade from 11.20 to 11.36The service commserve is in stand-alone configuration.I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. ThksDario 

Hi folks,Getting this errorHere’s the background, simplifiedOut of space in Metallic, storage policy is set to 365days/1 cycle. We moved to Metallic sometime last spring I think? Either way, chewed up 50TB in about 6 months.I think I have it down now where I have two storage policies, backing up the same stuff on the same retention period. However, if I try and reduce the retention rate of one of the policies (from 365/1 to say, 180 days / 1 cycle), I the error above.How do i get past that? I’ve submitted this to support and they have said nothing about any form to be filled out.

I am calling ‘/Job’ API with different offset and a 5000 limit to get all the backup jobs from commserve. However, I don’t need all the fields and only job status, id, time and a few others. Is there any way I can limit the fields returned in the API?

Hello folks,This message appears when we enter the commserver. We would like to know why it has been activated. Has it been activated automatically? What are the consequences? Can it be deactivated?I have read the documentation but it is not very clear to us.Does anyone know any more information about this?Regards.

We are a long term Commvault on-premise shop.  We are starting to move some thing to Azure.  So far we are backing those things up to our on-prem CV environment.   For efficiency and time, I am looking to setup a few media agents and library in Azure to run and store the backups.  I have reviewed the “Public Cloud guide for Microsoft Azure document, and based on it, I am planning to setup 2 media agents with a partitioned duplication database across them.  For the Library it looks like Azure blob object storage is the way to go.  I should be able to have both media agents access it.   Is this similar to what folks are doing?  For our on-prem we were using local storage on the media agents, and the paths were shared with each other.   This design will be a little easier to manage, but I am a little worried about the performance of blob storage vs storage local to the MA’s  I look forward to hearing from other folks with there Commvault setup and the cloud migration.Thank you,

Dear Experts,our objective is to restore a table from Source_PDB to Destination_PDB via Import functionality provided by CommVault. Setup: CommServe Version 11.32.49; Source_ and Destiantion_CDB are both Oracle 19.22.  The Destination_CDB was set up according to CommVault documentation. The Destination_CDB and Source_CDB are both included to be in tnsnames.ora on either sides. Remote crosswise sqlplus-connect is working from both sides.  In Commvault-GUI we did: Commcell → Client_Computers → select Source_Client →  right-click Oracle Source-CDB → select All Tasks → select Browse And Restore → select Table View + set Time Range + End Time (select Date and PointInTime)→  View Content → Select table and its dependent tables from the respective schema in the Source_PDB → Recover All Selected …In the window “Table Restore Options for Clients Source_CDB_Client SID: Source_CDB”  in the Tab “General” : Set Destination Client  Destination_Client_Name;Set Use Oracle Settings from Auxiliary CDB;C

I would like to create a secondary copy of tape backups to aux copy existing tape Archive backups to a newly configured AWS cloud library. This is using a Windows 2022 VM as a new mediaagent.We have an AuxCopy schedule which copies Primary data from all these tape SP copies in one data centre to a matching copy in a second data center.  a)12Month-LTO5, b)5 Years- LTO5, c)7 years-LTO5 ,d)10 Years-LT05  there is no new data, but we need to retain it & I would like to decommission the tape library as soon as possible   1) If I add a new DDB disk to the mediaagent & enable De Duplication as per this doco - Creating a Selective Copy Using a Library Does it work to reduce the data size going to the cloud library ?Because if I use the recommended method in Creating a Storage Policy Copy with Deduplication , it says “Secondary copies are automatically associated with the System Created Autocopy schedule policy.“I take that to mean I would need to immediately edit the association to onl

Hi all,i have activated media agent side encryption but management wants to see a report that the encryption is happening on the media agent side and not the agent side.Is there any report where we can see this?like:I active an encryption job on media agent side and confirm with a report.Again an encryption job on media+agent side and confirm with a report. Thank you

Hi CV Support, Is there any release notes for 11.36 which outlines new features in 11.36 when compared to previous release?I reached frontline on support portal, but they said there is no such link or document. I see release notes for other backup vendors, not sure why it is not available for World’s top Backup product. I believe every Commvault Customer’s deserve to know what is new features in new release. I know documentation is available, but no one can read complete BoL just to know the new features in release.

Hi Team,One of my customer having seventeen-node HSX 3.x cluster. They have 12 drive tape library and planning to connect 6 drives out 12 with HSX through to perform aux copy.Here is my doubt to outline the solution.Do I need to zone all the MA with tape library or only six MA? If six MA, how do I choose those six MA alone? Can you share your thoughts/inputs. TIA,Mani 

I experienced slow incremental/synthetic backups due to limited throughput. I would like to understand if changing the default UNC path and indexing on the DDB will affect the backup process.

Hello, we are planning of ‘Backup of File share in Azure using Commvault in On Prem Storage’. We have gone through the documentations related to Commvault in side configuration. But We are looking for documentation or any use case that can demonstrate/describe more about the connectivity between Azure to Commvault - On Prem.  Kindly Help to suggest to on this, 

Hi,We’re running ver: 11.32.6 since a week back.Now we’re getting the following error for one of our MA’s.“Error Code: [13:244]Description: [Media write operation failure] [Dedupe disk media] [There is not enough space on the disk.]Source: xxxx, Process: cvd” When I check disk we’ve got a bit over 2.2TB free space on disk which equals to 56% free disk. 

Hi All,  In our environment, the commvault backup data to disk storage then duplicate to tape, can we delete/purge specific backup data on disk storage only?

After upgrading from 11.32 to 11.36.28, some backups on the Azure stack fail with this error:Unable to create a virtual machine snapshot of [x]. [Failed to fetch a Valid SAS Token. Could not find member 'fileFormat' on object of type 'AccessData'. Path 'fileFormat', line 1, position 57. Code=BadRequest, HTTP Code=400-Bad Request] Please check the virtual machine snapshot tree. Any help?

Can anyone point me to a graph that shows what these color/designs mean in the Client Storage Utilization by Storage Policy?  Each one represents a client and I cant find anything depicting what they represent.  

download and does not allow me to download 11.36.x directlyit allow me onlt 11.32.x or 11.34.x do I need to upgrade to 11.34 firstly and then 11.36 or am I missing something?

Morning,   Is it possible to schedule client throttling? I’m getting users complaining of sudden drops in bandwidth at odd times of the day, and when it happened to a tech, he was able to pinpoint it to a backup in progress. It dropped performance from 2 Gb/s to under 100 Mb/s, briefly, but it was very noticeable to all on that segment. Thanks!Roger

Hello Commvault Community We had backed up two very important firewall devices (Linux) which sits in Australia East and the media agent that is holding the backup sits in Western Europe.  The job gets so far then bombs out with error 91:145.  I’ve logged a call with support but was wondering if anyone had come across such issues before.   Many thanksTonyQ

Hi, we are testing the file archiving on an isilon and the archiving itself works fine but it does not create any stubs.Error code: [72:106]Description: Warning: Job completed partially successful: Stubbing did not happenWe tested the same on a Netapp share where archiving and stubbing works fine.Does anyone have had any similar issues?Thanks

Hello,  We have the following Secondary Copy to LTO9 Tape Retention configured across all our storage policies. I want to see what others are doing for extended tape copies to optimize utilization, based on raw tape media capacity, we are using more media than we expected due to the mixed retention not fully allowing the typical son, father, grandfather graduation.  Also, does Commvault have a Media Calculator Estimator similar to Veeam’s?https://www.veeam.com/calculators/simple/vbr/tape TIA ! JR  LTO9 Tape Copy 6-Month Retention(Basic Retention)Daily IncrementalWeekly Fulls--12-Month Retention(Extended Retention)Monthly Full--24-Month Retention(Extended Retention)Quarterly Full --