Commvault Cloud Topics

Hello everyoneI’m working on CVLT backup infrastructure to protect Azure VM.From Azure Hypervisor I’m not able to see all the VM just a subset. Speaking with customer Azure team seems that all the parameters are correctly configured (from azure side).What i can check ?Thansk for help !Gianluca

Hi all, I’m looking for a little bit of assistance. I’m trying to build a custom report for our monitoring needs, the issue is I’m not sure how to filter out data received by an API Call. For example: I add a dataset > HTTP > Rest API: /JobThe above returns me all the jobs, how do I filter jobs that ran on a particular date? Is there any tool I can use in the dashboard creator itself? Thanks a lot for any suggestions.

Hello,Our Comcell is running at 11.34 and we are palnning to upgrade it to the latest LTS platform release  ( 2024E - 11.36 ).For some reason, 11.36 does not show on the downlownd software drop-down list. Only 11.34 & 11.28. Any idea what could be the reason for that ? Thanks

Hello,I am currently running BMR 1-Touch recovery tests, but I have a problem when rebooting the client. It remains stuck on the button with a circle that spins to infinity.I use Commvault version 11.32.65 and ISO 1Touch_REL11_32_63_WinPE10_x64.The client is a Lenovo P5 with a Windows 10. It has a two partitions and disk has no RAID.I did 1-Touch recovery tests with a Windows Server 2019 on the machine and didn’t encounter any problems.Backups and restores do not report errors on the Commserve and go all the way.It looks like it is Windows 10 that is problematic while System Requirements, it is indicated that this OS is supported.

Hi TEam, Commvault VSS services on VSA is getting stopped intermittently.We have KPI when this service goes down, the alert is getting triggered. This is causing noise.As a workaround we have to start the services CV VSS manually. Is it expected that VSS will auto stop/start when Backups run ? Is it possible to keep it online always ?Can we enable automatic start of this services after reboot ? Please advise.

Hi Vaulters,I have a question regarding a new full linux 11.36 config done entirely using the Command Center.I recently installed a Grid of 2 Linux Media Agents with each its DA SAN FC storage. I created a disk library with 2 mount paths and 2 dedup partitions.On the properties of each mount point I can see the path of the mount point of the Media Agent that hosts the block storage but I also can see a path  “via network” from the other Media Agent. Anybody know the nature of this “network” share? Is that a dataserver-ip share? Anybody knows a way to use a good old NFS share between the 2 MA in a grid without the Java console?

I make a backupof MS SQL system databases (master, msdb). The backup job is made without errors. Then I try to restore system databases from the backup and when opening Browse and Restore - View Content I get the message There's no data to restore. How to properly backup system databases and what I'm doing wrong 

Hello!We have a site that is being decomissioned and I need to work a bit on it’s backups.The site is using a derivated stg plan.Usually when I do this I remove the schedule from the client in the java conole but since this is part of a plan I am not able to do that. So instead I went into Command Center and dissacotiated the client from the plan. It works, no more schedule, however when I look at the client and the default subclient, the destination storage policy is gone (from java console).Doing a browse for backup history I see the history. To me it seems odd and a bit missleading. My next step is to promote the secondary copy to primary and delete the former primary copy and library. Only way I can see this done is from the Java console, or is there a way to do it in Command center? 

If I need a policy like this:Full Backup - once a month (first Sunday at 02.00) retention 30 daysDiff - every day (at 02.00 except first Sunday) retention 5 daysNow I set 30 days as storage policy default for Full backups, and in schedule policies for Diff backups in Media - Job Retention I set 5 days. But I still see the content of diff backups older than 5 days. How and where can I set the above policy correctly?Another question is how to set the deletion policy by the number of backup points. That is, I need one backup. When creating a new one, delete the old one without reference to days.

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script. 

What is the risk of changing the password of the generic Commvault admin account.  We are doing this as a security contingency in our environment. Is there a risk of issues arising doing this?   Let me know of any recommendations/suggestions

After upgrading from 11.28.66 to 11.32.6, the command center dashboard backup summary report is showing no data available and also has an error “bad request, please check the parameters”

We need a method to specify source nodes for replication groups.  We keep having issues where the source node changes to a VM that does not have access to the datastore/cluster that the replicated VM lives on.  We’ve been asking for this functionality for a few years now and we’re at a point where we need a workaround or find go find a different solution. Does anyone else have this issue and can help put pressure on this request?  Anyone have a workaround?

Hi,I need to upgrade my commvault platform and upgrade from 11.20 to 11.36The service commserve is in stand-alone configuration.I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. ThksDario 

Hi folks,Getting this errorHere’s the background, simplifiedOut of space in Metallic, storage policy is set to 365days/1 cycle. We moved to Metallic sometime last spring I think? Either way, chewed up 50TB in about 6 months.I think I have it down now where I have two storage policies, backing up the same stuff on the same retention period. However, if I try and reduce the retention rate of one of the policies (from 365/1 to say, 180 days / 1 cycle), I the error above.How do i get past that? I’ve submitted this to support and they have said nothing about any form to be filled out.

I am calling ‘/Job’ API with different offset and a 5000 limit to get all the backup jobs from commserve. However, I don’t need all the fields and only job status, id, time and a few others. Is there any way I can limit the fields returned in the API?

Hello folks,This message appears when we enter the commserver. We would like to know why it has been activated. Has it been activated automatically? What are the consequences? Can it be deactivated?I have read the documentation but it is not very clear to us.Does anyone know any more information about this?Regards.

We are a long term Commvault on-premise shop.  We are starting to move some thing to Azure.  So far we are backing those things up to our on-prem CV environment.   For efficiency and time, I am looking to setup a few media agents and library in Azure to run and store the backups.  I have reviewed the “Public Cloud guide for Microsoft Azure document, and based on it, I am planning to setup 2 media agents with a partitioned duplication database across them.  For the Library it looks like Azure blob object storage is the way to go.  I should be able to have both media agents access it.   Is this similar to what folks are doing?  For our on-prem we were using local storage on the media agents, and the paths were shared with each other.   This design will be a little easier to manage, but I am a little worried about the performance of blob storage vs storage local to the MA’s  I look forward to hearing from other folks with there Commvault setup and the cloud migration.Thank you,

Dear Experts,our objective is to restore a table from Source_PDB to Destination_PDB via Import functionality provided by CommVault. Setup: CommServe Version 11.32.49; Source_ and Destiantion_CDB are both Oracle 19.22.  The Destination_CDB was set up according to CommVault documentation. The Destination_CDB and Source_CDB are both included to be in tnsnames.ora on either sides. Remote crosswise sqlplus-connect is working from both sides.  In Commvault-GUI we did: Commcell → Client_Computers → select Source_Client →  right-click Oracle Source-CDB → select All Tasks → select Browse And Restore → select Table View + set Time Range + End Time (select Date and PointInTime)→  View Content → Select table and its dependent tables from the respective schema in the Source_PDB → Recover All Selected …In the window “Table Restore Options for Clients Source_CDB_Client SID: Source_CDB”  in the Tab “General” : Set Destination Client  Destination_Client_Name;Set Use Oracle Settings from Auxiliary CDB;C

Hi, We have holds configured in the storage policies to reflect backups to be retained for about 7 days, 1 cycle. Now, when I browse the CV_Magnetic folder, I still see V_## folders from years and months ago in them? shouldn't they be automatically deleted after the 7day retention period or am I just missing a configuration setting somewhere?Can old folders be deleted? Regards,Johana

I would like to create a secondary copy of tape backups to aux copy existing tape Archive backups to a newly configured AWS cloud library. This is using a Windows 2022 VM as a new mediaagent.We have an AuxCopy schedule which copies Primary data from all these tape SP copies in one data centre to a matching copy in a second data center.  a)12Month-LTO5, b)5 Years- LTO5, c)7 years-LTO5 ,d)10 Years-LT05  there is no new data, but we need to retain it & I would like to decommission the tape library as soon as possible   1) If I add a new DDB disk to the mediaagent & enable De Duplication as per this doco - Creating a Selective Copy Using a Library Does it work to reduce the data size going to the cloud library ?Because if I use the recommended method in Creating a Storage Policy Copy with Deduplication , it says “Secondary copies are automatically associated with the System Created Autocopy schedule policy.“I take that to mean I would need to immediately edit the association to onl

Hi all,i have activated media agent side encryption but management wants to see a report that the encryption is happening on the media agent side and not the agent side.Is there any report where we can see this?like:I active an encryption job on media agent side and confirm with a report.Again an encryption job on media+agent side and confirm with a report. Thank you

Hi CV Support, Is there any release notes for 11.36 which outlines new features in 11.36 when compared to previous release?I reached frontline on support portal, but they said there is no such link or document. I see release notes for other backup vendors, not sure why it is not available for World’s top Backup product. I believe every Commvault Customer’s deserve to know what is new features in new release. I know documentation is available, but no one can read complete BoL just to know the new features in release.

Hi Team,One of my customer having seventeen-node HSX 3.x cluster. They have 12 drive tape library and planning to connect 6 drives out 12 with HSX through to perform aux copy.Here is my doubt to outline the solution.Do I need to zone all the MA with tape library or only six MA? If six MA, how do I choose those six MA alone? Can you share your thoughts/inputs. TIA,Mani 

I experienced slow incremental/synthetic backups due to limited throughput. I would like to understand if changing the default UNC path and indexing on the DDB will affect the backup process.