Commvault Q&A, release updates, and best practices
Hi, I’m getting this errorError Code: [30:385]Description: Failed to choose agent for backup for backup type [Transaction Log], reason [Failed to update AG information of MSSQLAGInstance. ].Source: hsapsqldb9, Process: SQLBackupMaster tried to restart the services on the cluster members - didn’t help
Hello,Through the Commcell Console, it is possible to monitor the online status of Media Agens through the alert “Configuration > MediaAgents” then by choosing the option “MediaAgent went offline”.But since we don’t need to install the MediaAgent package to create a VSA proxy, it is not possible to monitor their online status through the same alert.I tried to find the same feature by looking into “Configuration > Clients” and “Configuration > Client Group” but I didn’t find any option to monitor the online status of the VSA proxies.Do you have any advise or method to monitor their online status?Thank you very much in advance.
Hi Vaulters.I have a customer that implemented backup replication from prod to DR. Now, they are asking if they can configure their existing DR replica of the backup as their air-gapped copy. Is this possible?If yes, is there any documentation that we can check to do this?Thanks in advance!
What is the migration path for new Media agent; we have some servers which send archived data to a Media agent which is getting old; we want to move to a new media agent; usually for backups we just migrate to new hardware and do new full backups; we maintain aux copies so have historical data at a secondary location; however for archived data the data would still exist in old MA; would we require to aux copy the data to new MA before we can switch the jobs
Hi, GuysI am currently running a Database Archiving project for a company and there’s a little issue which has delayed the progress.After we archived some production tables, the INDEXES and CONSTRAINTs for that particular table is not present on the storage.We tried to explain that, Backup and Archiving are different, the INDEXES and CONSTRAINTS are present in backup but absent in ARCHIVING, They insisted that, they would need the CONSTRAINTS and INDEXES on the STAGING server and Archiviing storage for reporting purpose. Is there a way to achieve this?
Hi all, I have a CS on SP11.latest and I am trying to restore emails from 2011.I can browse these emails but when I try restore to .pst the destination client is blank.The Proxy server we’ve always used is also on SP11.latest, but I suppose I am missing a package or something.Anyone have a trick to get these emails restored?P.S. Recalls also do not work, I guess it’s related.
Hi,After a power failure the tape library is showing offline with the error initializing device failed. I restarted the Commvault server and the error went away however the drive is showing a media but in actuality it is empty. I can’t mount a tape since Commvault thinks there’s still a tape inside the drive. How to resolve this issue?
So we recently had a run in with a database issue with our VMware client, which made us not allow us to add or modify new/existing subclients. Although i never got a straight answer as to what caused it, the rep was hinting that we had way to many subclients. My question is two fold; How do we properly and efficiently group them together inside the virtual client, and if we have for example 20 vm’s together inside a subclient, if one fails, how do we backup that individual failed vm without having to re-backup the other 19 that were sucessfull? We have a tape enviroment so backing up redundant data is something i am trying to avoid.
Hello Guys, I need your help. I am deplying a VM protection (Red Hat Enterprise Virtualization) in the Customer’s environment.The Customer has the following configuration: CS and MA are located outside of Internal Network.RHEV Manager Server is located behind the Firewall.VSA Proxy is a part of the RHEV environment (VM running Linux OS) I created a Client Group called ‘DMZ’, then I put the VSA proxy to this group.I also set the Network Route for DMZ group as follows:From Infastructure Group - BlockedThen I set the Network Route for Infastructure group as follows:From DMZ Group - Restricted (port 8403) Is anything alse that I need to do to create a RHEV pseudo-client?Do you think that this Firewall configuration should work or maybe I should set the Firewall in different way? Rgds,Kamil
Hi,from one of our customers we have updated the commvault environment from sp12 to sp20. After the upgrade, the customer noticed that during the restore jobs of microsoft sql database, in the job details events window, the various steps of the restore are no longer displayed, but only at the end of the job the complete/failed event appear. Is there a way to increase the detail of events for db sql restores?Below a screenshot of job detail event: Thanks,Fabrizio
Hallo CV community, recently we got this error while using the SAN transport mode with auto scheduled jobs. Failure Reason:· ERROR CODE [72:106]: VDDK Version 6.5 is required to back up virtual machines on hosts running ESX 6.5 using SAN mode. The VDDK will be auto updated on the next attempt.We are usingVMware vCenter ServerVersion:7.0.2.00200Build-Nummer17958471Any ideas regarding this issues. BRPhilipp
I’m new to CV and still trying to sort out Commcell Console versus Command Center, so I appreciate your patience. After 4 years with Veeam and two decades with Data Protector, Commvault is proving to be quite a different animal.My first concern is why it takes googling some arcane code (ActivateHPECatalyst) to enter in the Commcell Console properties to make visible the StoreOnce option for library creation in the UI. What is the rationale for hiding the StoreOnce option in the first place?Now that I’ve added a Catalyst-backed disk library in Storage Resources > Libraries via Commcell Console, I go back over to Command Center, look at Storage > Disk, and I do not see my new disk library. How then am I supposed to add it to anything as a backup destination?
Hello,I recently downloaded a report called Job Statistics from the Commvault Store and when I import the report it doesn’t seem to link up with my system and shows no information. I have had this with another performance report. I don’t see anything in the store that tells me I need to change anything. Has anyone had this issue with reports? Am I doing something wrong? Any help would be great.In the store its called Job Statistics - Release Date Aug 2, 2019 - Version 184.108.40.206 - Author CommvaultThanks again in advance for any help with this.
I have some question about mounting storage snapshot on Vmare. Atm we are using 2 Windows MediaAgent to mount storage snapshot to make Intellisnap for Windows Servers and we are using 2 Linux MediaAgents for Linux servers. We are going replace 2 MediaAgents with 2 new Linux MediaAgents. What are the possibilities for mounting storage snaps for Windows servers to make Intellisnaps backup copy? Can we mount it on VM server? Does anyone have same situation? Commserver VR 11.24.3vSphere Client version 7.0.2.00200
Hi Guys,I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea?
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