Commvault topics

Hi all,  I had a question. Could not find it with a search, so maybe someone can help me out. Does CommVault support Virtual Trusted Platform Module (vTPM)?I know Rubrik does not support it yet.  Best Regard

Hello Commvault Team,I have a question regarding the operating system support matrix in Commvault 11.46.The Linux File System Agent System Requirements document lists support for:Red Hat Enterprise Linux 10 Oracle Linux 10However, Rocky Linux 10 and AlmaLinux 10 are not listed.At the same time, the 1-Touch and Virtualize Me for Linux System Requirements document includes support for AlmaLinux 10 (and Rocky Linux 10).This seems inconsistent, so I would appreciate some clarification.Could you please help answer the following questions?Why are Rocky Linux 10 and AlmaLinux 10 supported for 1-Touch but not for the Linux File System Agent? Is this an intentional support policy or simply a documentation difference? Are Rocky Linux 10 and AlmaLinux 10 currently under validation for the Linux File System Agent? Is support planned for an upcoming Maintenance Release or LTS release?We are currently planning new Linux deployments, and understanding the roadmap will help us decide which operating s

We use VMWARE and use lots of SQL AGS.  We backup the SQL databases at the AG level however I am wondering what would be the best way to recover incase of a cyber event.   The plan I have is to take an initial snapshot all the VMs after installing SQL server on a VM and then use SQL and MSDB databases backups; and every time a server is patched take a full file system backup of the OS and location where system databases are stored.  SQL Agent would continue to protect the user databases  When a system fails completely > Restore from initial VM level backup  >  Restore file and folders via the agent based backups > Restore the databases via the DB backups Any other ideas...  SQL team dont want vms to be snapped regularly 

We are using a standalone tape drive with a 3-tape rotation.Our current plan is: We have 3 tapes. Every Friday at 9:00 PM, we perform a full backup. On the remaining days, we perform incremental backups at 9:00 PM. Every Friday at 7:00 PM, the operator changes the tape, and the new tape is used for the full backup at 9:00 PM. Week 1 uses Tape 1, Week 2 uses Tape 2, Week 3 uses Tape 3, and Week 4 uses Tape 1 again. After Week 4, Tape 1 is ejected at 7:00 PM on Friday and sent to HQ for long-term storage. HQ then sends us another tape, which we label as Tape 1, so we always continue with a 3-tape rotation. I have a few questions about how Commvault handles tape retention and exports: Does the retention period matter for tapes? For example, if my storage policy has a 14-day retention, what happens when I insert a tape again after 14 days? Will Commvault automatically move it to the Scratch Pool and overwrite it, or can I still browse and restore the data that is physically on th

below are the details regarding backup gateway which is only says windows as supporting os , is linux supported to azure backup gateway to protect azure worklloads  https://documentation.commvault.com/11.42/software/system_requirements_for_azure_backup_gateways.html?view=saas https://documentation.commvault.com/11.42/software/system_requirements_for_on_premises_backup_gateways.html?view=saasbut for media agent for saas support all the os  MediaAgent: System Requirements

Hi all,just wondering if anyone can help me. I’ve noticed on our Hyper-V hosts then when a backup is triggered in CommVault the system event log on the hosts are flooded with Disk and partmgr warnings for specific disks.I’m just wondering if this is normal behaviour or something we need to look in to? For context, these hosts are running Windows Server 2019, are MediaAgents for all our VMs and we are running CommVault version 11.36.102.The disks presented to the cluster are CSVs and are presented via iSCSI from our NetApp.I cant see that its causing any hard to the backups as they are completing successfully. The Vms and hosts also appear to be fine - but not sure what could be causing these warning or how to remediate them. 

Hi All, what is the best way to backup windows server with dfs replication via windows file agent ? 

I was teaching a CV Engineer trainingsome time ago, using a lab setup for demos that I upgraded from 11.32 to 11.40. I created a disk storage pool to demo things. When I started to configure dedupe, I only got the possibility to choose the MA for the DDB, not the location (vloume / folder), so the DDB ended on the C: drive. Is this because the upgrade went wrong, or is this by design? If it's by design, why???

Over the weekend, we started seeing errors in SharePoint online backups for all the tenants we backup with the error: “ Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant.<br/>Source: xx, Process: SharePoint”From logs on the Access Node:CheckOffice365CredModern - Office365 app credentials incorrect : CheckOffice365CredModern - Error is: The remote server returned an error: (401) Unauthorized. What we have doneVerified the Azure App secrets are not expired Verified DisableCustomAppAuthentication on the tenant is set to false Verified Azure app API permissions: Microsoft Graph:  Application.ReadWrite.All, Application.ReadWrite.OwnedBy,  Directory.Read.All, Group.ReadWrite.All, Policy.Read.All, RoleManagement.ReadWrite.Directory, Sites.FullCo

Hi,I keep seeing an irritating warning during Hyper V backup. One host in the Hyper V setup has been de-configured and the SW uninstalled, and the node has been removed from the list in the Hyper V Instance. Also, it does not show up in the preview for the vmgroups. Even so, the warning (Could not establish connection host [.], results may be incomplete) appears immediately when the backup runs. How can I get rid of this host? Please assist.

Hi guys,If I want to achieve the best dedup efficiancy, I have to set the Max Open Files in the Commvault subclient(s) of an Oracle Instance to 1.Otherwise, RMAN will multiplex the number of files allowed into one channel / stream, which leads to poor dedupe ratio for the backups of this databases.Is there an option to influence the parameter of default subclient during instance creation when a new instance is discovered ?Setting the amount of streams and restricting the MaxOpenFiles might be beneficial when adding larger amount of Instances to the environment and where disk or cloud is the primary backup destination.rgdsKlaus

We have observed the following: Operating System: Red Hat Enterprise Linux 9.7 MongoDB Version: 8.0.20 mongodump Version: 100.16.0 Commvault Version: 11.42.90 iDataAgent Version: 11.42.90 We are facing an issue where incremental backups fail, while full backups complete successfully. The error indicates that oplog creation failed. However, when we perform the oplog dump manually, it completes successfully.We also observed that with Commvault/iDataAgent version 11.36.80, both full and incremental backups complete successfully. However, the restore operation fails because the MongoDB service attempts to stop but is not stopped properly by the iDataAgent.

We are planning an upgrade from 11.32 to 11.36. With the deprecation of the web console, does this mean that the legacy Compliance Search (not the CommandCenter version), will disappear? We have users still using that, and don’t see many benefits to the CommandCenter version.

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

Hello Team,Support Portal is unavailable, again. It always seems to happen whenever I am in the middle of a Change that isn’t going to plan. I am beginning to take it personally :) 

Hi folks,A few questions for you.We have HPE Apollo 420 Gen10 nodes and one of them is reporting a fan failure in its iLO.This has been confirmed by the vendor and we are replacing it soon. In meantime I have checked the HyperScale Health Report and is reporting all fans OK across all nodes.Why is that?How Commvault is providing data to the HyperScale Health Report?If this is not a reliable data, why to bother showing this in the report?

How to produce a Restore report specifically source media is TAPE?  Please note that the SP has the Disk primary and Tape secondary.  Attempted to produce one but unfortunately 'source' media is always disk. 

Hi,what is the best way to allow a user, that created a credential vault, to add further user or groups to this new created vault ?the user is per default, not allowed to change the security settings of his own vault entry.the vault should be made available to other user after it has been created ba a restricted user.the only option I found to achieve this, is to grant the global → change security settings permission on the commcell level.But this will allow the user to change other objects permissions as well, what is not desired.(CommCell is running with CV11.40)rgdsKlaus 

We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place.

EnvironmentCommvault Version: 11.40.51 Windows Server CommServe and MediaAgent installed on the same server Primary Storage: Disk Library (Deduplication Enabled) Secondary Copy (Copy-2): Remote Disk Library (Deduplication Enabled) Copy-2 uses its own Global Deduplication PolicyDisaster Recovery Test ScenarioConfigure a Primary Deduplicated Disk Library. Configure an Auxiliary Copy (Copy-2) to a remote deduplicated Disk Library. Run backups successfully. Run Auxiliary Copy successfully. Create a CommServe Disaster Recovery Backup. Simulate a complete disaster: Original CommServe is lost. Original MediaAgent is lost. Original DDB files are completely lost. The remote Copy-2 Disk Library (Chunk Store) remains intact. Install Commvault 11.40.51 on a new Windows server. Restore the CommServe using the DR Backup. Reconnect the existing remote Disk Library.Current StatusAfter DR recovery:CommServe recovery completed successfully. Storage Policies were restored. Disk Library was restored an

Hi everyone,I am looking for advice in associating VM's on a shared vCenter to different companies. We have a big MSP vCenter where a lot of our customers have their VM environment that we protect with Commvault.We currently use server groups that are associated to VM folders on the vCenter. The server group is associated to a company so the VM's are automatically associated to a company. This feels a bit of a workaround but it is working at the moment.I also saw thread Assignment of VM's to Companies which explains this solution with VM tags which is almost the same solution.As the referenced thread is 3 years old, is there a better way to do this? We tried adding the same vCenter multiple times to create different selections for companies but this does not work.Kind regards,Paul G

Hello,Notes Database 9.0.x (IBM Domino 9.0.x Social Edition 64 bit) is not in list of supported versions for 11.36. and 11.40 agent versions (https://documentation.commvault.com/11.40/commcell-console/notes_database_system_requirements.html).Last it was mentioned as supported at least in 11.24. I need to upgrade agent from 11.24 to 11.36 or 11.40. Does anyone has practical experience, will it work?At same time  “IBM Domino 9.0.x Social Edition 64 bit” in not in Deprecation Notices list: https://documentation.commvault.com/11.40/software/deprecation_notices.htmlThank you! 

Hi,what is the best way to achieve, that a (restricted) user, who created a derived plan, gets the permission to change security settings of his new created plan ?I’d like/need to share the plan with all members of a specific user/secrity group.The plan should be accessible by all members of that groupthe system created Role: Plan Creator is automatically assigned, but this does not include the change security settings permissions and cannot be altered, since system created.(CommCell is running on CV11.40)rgdsKlaus

Dear Community,Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:How can I easy see that SA was used or not?We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.In the command center, I must differentiate between backup jobs and Aux copy jobs.Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.I am not able to find. Can you help?My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.We currently analyze logs or the network traffic to get clear results which is not useful. Thanks in adv

As often, Arlie can't answer my question. The first response is always very confident, but when I ask for documentation, links, or other supporting information, it backs down and ultimately tells me to contact Commvault Support or my Commvault account representative.And Commvault Support has become pretty good at simply forwarding Arlie's answers, so I think the quickest way to get a real answer is to ask here.We need to backup Atlassian Jira. I see Commvault SaaS has a solution for this.But what if I want to back it up on-premisses. Is this possible?Arlie says no problem, simular as Saas, but cannot provide me more info than that.So, my question, can we? And if so, can I find this information and configuation guide online?