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42 Topics
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Feedback
Survey: shaping the next phase of the Community (through May 23)Survey

Hello Community, Please take a few minutes to share your feedback about your experience and preferences engaging in this Community - most critically, where you’d like to see us do more or better here and through related programs going forward. Click here for the survey (approx. 12-14 total questions). We’ll keep the survey open through May 23, and thank you to the many of you who responded already! For those who participated last fall in our 2025 events survey, this is similar. There, your feedback has been instrumental in helping shape plans for an in-person customer event in November (and more to come) as well as expanded customer webinars and expert meet-ups. In 2025, we have big plans for the Community also, and we want to hear from you! Damian, Roy and I - along with others across Commvault’s Customer Success, Product, and Marketing teams - will review responses and use the inputs to inform and validate priorities for the next phase of the Community and related programs. So whethe

380
Jennifer Kelley
Vaulter
Jenni Adair
Vaulter
Jenni AdairVaulter
published in Community Feedback
Commvault Customer Survey - Share Your FeedbackSurvey

Thank you for being a valued Commvault customer and advocate over the years and partnering with us through continued innovation and transformation. Your insights and experience are very important to us. Please take a few minutes to share your feedback with us via this short survey . Commvault has partnered with UserEvidence, an independent research firm, to collect insights. You may have seen or replied to one of our other surveys focused on a specific workload or use case. Through this broader customer survey, we want to understand more about your overall experience as a customer or end user of Commvault, as well as your perspective on cyber recovery and resilience. As a token of our appreciation, upon completing the survey, all eligible respondents will be entered into a drawing for a chance to win a $500 Amazon gift card from UserEvidence. Thank you once again for your time and for being an integral part of the Commvault customer community. We look forward to hearing your thoughts!

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Jenni Adair
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Feedback
Questions and feedback about the Commvault Community? Put them here

We want to make this community the BEST it can be for you and all of our Commvault customers. Please share your thoughts and feedback on the initial experience here in the community, it will help us improve it for everyone. Anything you’d like to share about the platform, the content, the ease of use, etc. would be greatly appreciated!

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christopherlecky
Byte
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to register and log in (Commvault Community)Tutorial

Welcome to the community! If you are a current Commvault customer or partner, sign in using your Commvault Support Portal, Cloud Services, or Partner Advantage credentials. (See below for details or if you have questions about obtaining these credentials.) If you are a Metallic customer, follow the instructions below to log in, and you’ll find introductory and how-to content for Metallic in this section. Commvault staff can also sign in and participate via SSO. Once you are logged in, the possibilities are endless. (Well, almost.) You can start and join conversations, complete your profile, and access content exclusively available to customers and partners! It’s easy. Just click the “login” button in the upper right corner to go to the log in page. If you need help to obtain or verify your credentials, follow the instructions below. Commvault customers The Commvault Support Portal (formerly Maintenance Advantage) is your hub for Commvault Support, security updates, and advice. To acces

79810
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Community 'how - to' guidesTutorial

This community platform is fairly straightforward but we love being helpful and have pulled together some basic guides to give a quick overview of the main features. How to log in to the community or verify your credentials (customers, partners) How to edit your profile How to see your topics and activity How to subscribe for updates and notifications How to tag other community members How to quote other users Community Guidelines Otherwise, if you have feedback, questions, or suggestions for new community content, we are eager to hear form you! And hope you’ll share with us here ... https://community.commvault.com/community-feedback-31 You can also private message your community team, @Jennifer Kelley or @Damian Andre for assistance. We’re here to help and make this great for everyone.

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Jon Vengust
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Community Guidelines

Hello! This is a place for Commvault customers to ask questions, learn from each other, share experiences, and connect. We want this to be a safe, fun, and useful place, so we’ve created some guidelines to keep it that way. Be excellent to each other Keep it positive, helpful, and engaging. Act in a way that would make your grandparents/ Big Bird/ Yoda proud. Post and offer feedback in a friendly and constructive manner. Assume good intentions on behalf of fellow members. Remember that nuance doesn’t always come across in writing, so be mindful of your tone – we positively welcome emojis, gifs, or ASCII art to clarify your meaning and make sure you’re not misunderstood. Help us stay tidy We have a lot of big brains in our community, so it’s possible your question is already answered. Speed things up by searching the community before you create a new topic. (And if you find an answer, don’t forget to ‘like’ or rate). Stay on track. If your response is getting into the weeds and taking a

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Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Welcome to the Commvault community!

We’re so excited you're here! You'll find lots of good stuff in the community, and if you're new here, our #1 priority is to connect you with the answers, information and network you need. Jump right in and: Tell us who you are! Update your profile to share your expertise, and show us your face in your profile pic Share your feedback - we want to hear what you think, what you'd like more of (and OK, what you're really not a fan of) Ask questions, get answers, and help others in the Technical discussions We're on standby to make sure your questions get answered, as well as sharing product news and updates. So be sure to subscribe to email notifications so you don't miss out! Your experience, expertise, and knowledge are vital to this community - share what you know and earn recognition (and good karma) along the way. We know you’ve got this - but if you do have any questions about the platform along the way, our community guides should help. We have a great team of Community Managers an

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Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to edit your profile (community)Tutorial

Where can I find my profile? At the top right of the Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in or your profile overview.)If you haven’t signed in, please do so, then click on that profile overview button. After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able to Upload your profile picture or avatar User ID can only be changed by a Community Manager, so if needed please private message @Jennifer Kelley or @Damian Andre and our team can make the change for you Fill out some information about yourself Create a custom signature Where can I edit my settings? Once you’re in your profile, under ‘Settings’ you’ll be able to select what information is shared publicly and what notifications you’d like to receive. Other items you can set in this section include: Show badges Show ratings Show user title Subscription & email notifications Receive private messages and mo

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Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to earn badges

Participation of course! 🤩 🤩 🤩 For all the actions you take in the community, including… asking questions starting conversations answering questions participating in conversations sharing best practices … you are awarded points and those eventually add up into automatically applied badges that appear on your avatar and profile. There are also some special manually applied badges that the community team can use to recognize members. For example, you’ll see that some early participants in our community received Founding Member badges. And finally there are external programs like Commvault’s Expert Certification Program by which Commvault administrators and engineers have earned “Certified Expert” rank that is reflected in the community. As we grow our community more opportunities for recognition will be announced. Stay tuned!

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Suzanne Klausner
Vaulter
Michal128
Byte
Michal128Byte
asked in Community Feedback
Problem with support website

Hello All, I don’t know if You have the same experience with Commvault support website. But currently it is not working. Can I ask for status about current issue ? Regards, Michel.

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sbhatia
Vaulter
N
Byte
NikramakByte
posted in Community Feedback
Anyone else noticing Commvault support going downhill?

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support for all our customers, and honestly, Commvault’s complexity

163534
Sougato Roy
Vaulter
J
Byte
jlaByte
asked in Community Feedback
24 hours waiting: My post still isn't published - Can admin help?"

On Monday, I wrote a post about an error when trying to recover a backup from tape. The post wasn’t published, indicating it needed to be moderated for 24 hours. That time has passed, and it still hasn’t been posted. Is there a way to reach the admin team and avoid having to rewrite it? The post was titled 'Error - The medium is already reserved by some other job’

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J
Byte
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Community Feedback
Mechanism to Leave Feedback for the Commvault Website?

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

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R
Vaulter
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Community Feedback
Non-Public Section for Reporting Minor Bugs?

I think it could be beneficial to have a non-public section for the reporting of minor bugs. I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

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Erase4ndReuseMedia
Byte
R
Byte
RandomCustomerByte
asked in Community Feedback
Take down the post

Hi Team,Please take down this post as It could be a possible security breach for my organization:

702
R
Byte
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Community Feedback
How to reach the Commvault Community Team

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531 Received the following message while trying to open the thread. The message states to contact the Commvault Community team, but I do not know how/where…..

774
Erase4ndReuseMedia
Byte
A
Byte
Anders Trier RasmussenByte
asked in Community Feedback
Cannot access topic

Hi I am logged into this forum as a partner (HPE), but I am not able to see this topic: https://community.commvault.com/deprecated-update-tech-blogs-39/introducing-kubernetes-label-selector-searches-across-namespaces-749 How can that be?

252
Jennifer Kelley
Vaulter
T
Bit
ToriBit
asked in Community Feedback
Expert documentation needing Microsoft Online authentication now?

Have I missed a change in the requirements for access the expert documentation view? Pages & links to it redirect me to an msonline login rather than using my existing customer login session. Example link: https://documentation.commvault.com/2022e/expert/creating_ca_signed_certificate_for_tomcat_server.html

353
Chris Hollis
Vaulter
YYZ
Byte
YYZByte
asked in Community Feedback
Unable to access page

Hi I can read pages on the Community forum - but following a link, results in the above web page being shown Heres the link I tried to follow https://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994 Hope you can help

272
YYZ
Byte
A
Bit
A_BackupBit
asked in Community Feedback
Unable to access community thread

Hello, I’m logged in with my Commvault user id but can not access the community page that are TAM provided. Here is the link. https://community.commvault.com/getting-started-51/how-can-we-restore-files-which-have-long-path-659

161
Jennifer Kelley
Vaulter
S
Byte
ShaneHicksByte
posted in Community Feedback
1-Touch - Make it better than Acronis

I like 1-touch but I have to constantly compete with my customers about how much better Acronis is as a product. I would love to have a discussion with someone in development about this. If Commvault is truly the industry leader, BMR should be included.

703
R
Vaulter
G
Byte
G-DubsByte
asked in Community Feedback
not getting emails from community.commvault.com

Hello all, I have a few topics that I commented but I haven’t received any emails for updates or any of the subscribed topics. 1- Does anyone received emails from Community? 2- If it does have email updates, did anyone have the same issue of not receiving emails? Thanks.

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Jennifer Kelley
Vaulter
christopherlecky
Byte
christopherleckyByte
posted in Community Feedback
Forum Feedback - Create new topic

I apologize ahead of time for how this may come off. Please do not get it from, I love this Forum and I do appreciate the hard work it takes to build and maintain this forum. that said: This is obnoxious: MAKE THIS GO AWAY I understand that one of the problems with forums is that people are likely to ask questions that have already been answered but there are 4 problems with this specific solution. IT DOESN’T WORK - This speaks to a larger related problem specifically searching the support site, namely that if I search for something using the exact keywords, not only will it not find it, it will find things completely, totally, and comically unrelated. The heading that says it will provide related topics provides 8 suggestions that could not possibly be more unrelated. When you are typing on a smaller screen it takes up 80% of the screen while you are trying to type, in other words I have less space to type what I am looking for help with than is dedicated to a search that is suggestin

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christopherlecky
Byte
V
Vladimir_G
asked in Community Feedback
comparison of commvault with other products

Is there any information from a single source comparing commvault with its competitors, showing all the disadvantages and advantages?

1972
christopherlecky
Byte
Tony Lombardo
Vaulter
Tony LombardoVaulter
posted in Community Feedback
First time, long time.

First, a brief introduction. I spent the first half of my career as a software developer - coding in C# (sometimes MS C++ and interop) and doing my best to manage IT at a small business. I can still vividly remember my times as an aspiring IT administrator - battling different backup agents, constantly running out of space on tapes, and that time we got hit by an IIS vulnerability. That’s when I realized that backing up meant nothing if you couldn’t recover. That’s also when I realized, I was a lot better at my day job - writing code. I joined Commvault nearly 12 years ago, and spent most of that time working in digital marketing. Today, I head up our customer marketing team where I wake up each day thinking about how to help you be more successful and show off your data protection super powers. Today, and every third Thursday of the quarter is #gettoknowyourcustomerday. So in the spirit of getting to know you better - what is your data protection superpower?

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Jennifer Kelley
Vaulter
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