Self-Hosted Q&A

Hello,Is there a log that collects information for emails sent that was triggered by an alert?It seems I miss a few alert emails and need to do some forensics on why. //Henke

Hi!I’m working with customer who is interested in ZFS support on Linux platform (Debian specifically). Now I’ve been browsing through docs and as I suspected ZFS is not a supported FS for Guest OS file restore with FREL.https://documentation.commvault.com/2022e/expert/32330_live_file_recovery_for_vmware.htmlSo naturally FS iDA is the way to go. I was surprised when I checked the requirements page and wasn’t able to find ZFS as supported FS on Linux platformhttps://documentation.commvault.com/2022e/expert/3146_linux_file_system_agent_system_requirements_02.html It is however supported on platforms like FreeBSD and

Hello Team, Firstly, all of your documents are still pointing to PostgreSQL version 9.6, not sure whether you have noticed this. If not, kindly update it as it becomes too difficult for us. Secondly, need some clarification on tablespace handling on PostgreSQL v11 and v13. Will the FS level backup work when tblspc is created inside $PGDATA If not, when can we expect this fix?Regards,Kamal

Hello,is it possible to define a default locale in the output of reports? We have some Commserve with chinese as default. I know I can change it in output, but in most other Commserves default is english.Thanks.Regards,Thomas

A closer look at CVMA.log showed me the following error Failed to open Magnetic Config File for writing Mount Path information for Path [/cvault/hua/nfs/xyz_02/dat\Y66R1O_08.08.2022_13.02], ID [136], errCode [13], errorString [Failed to open file /cvault/hua/nfs/xyz_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/MountPathConfigs]. Continuing anyway Commserve: 11.26.3MA server: 11.26.3 (Linux with CVLT Ransomware protection enabled)How to fix this issue?  I tried to pause protection and wait some time but after that time I got a new error record at CVMA.log again.  [root@cvault-ma-02 2022.10.25-09:16:38 ][ /opt/commvault/MediaAgent64 ] ./cvsecurity.py pause_protectionOS version CentOS Linux release 7.9.2009 (Core)2022-10-25 09:16:42,432 - __main__ - INFO - start pause_pr

Hello,Has anyone experience with 1-Touch and Cisco USC blades? I got error in the beginning of second stage after boot it do not found the CDdrive.thanks in advance.regards Juergen

Hi,One of our customer plans to use an external tool to perform the automatic modification of the root password for their Linux Media Agents. Is there any possible impact of the Commvault Services in those Linux Media Agents if the password is modified by the external tool?Many thanks.Regards,

Hello,I have about ten virtual machines (windows machines), I have to set up virtualization (VMware) on Comcell. Could you send some links related to virtualization setup on Commvault server?Best regards,Elizabeta  

Hi,we have an old Citrix XenServer cluster with 2 VMs.On this cluster there was a Commvault proxy running for backing up the VMs in the cluster.Now it seems that the storage have a problem. Actually rebuild is running but i don’t know if that works.Last backups running fine…..but is it possible to restore a VM without proxy? Filebrowse works fine and i can restore files and folders but not my complete VM.Any ideas how i can restore this VM? Actually the VM backup is on my B2D store.RegardsDennis

Hi, more time when server are fully loaded, when i restore guest file from a vm backup and on restore process i use DOWNLOAD from web console and i have “error” session disconnect.In this situation the web browser not download restored file, but from console i see restore process complete.i suppose that are the timeout of commandcenter session but the file processed are store in a temporary  folder of commserve?Thanks

Hello team Where i can find info about how “last seen loaction” mechanism works?What adapter will check?WHat happen if user enable VPN?

Hello team, this is regarding to article >  Office 365 Deprecation Notice: Basic Authentication  currently there are couple of basic authentication protocols have been disabled and our customer use basic auth and need to identify to which protocol out of list is Commvault use to backup Exchange online  thanks  

Hello all,I would like to discuss the different options for a CommCell separation:our customer is divided into different business units. Their licenses are currently installed in shared environments (commcell, mediaagents, disk and tape libraries, all shared). NOTE: deduplication is not used and would be enabled after the migration.Each business unit must now have an independent commcell.  So my first option would be asking Commvault to separate the licenses by business unit, perform a fresh install for each new commcell, and configure their respective clients. But old backup data (especially from tape) would remain at the original Commcell, which i must not depend on. Question:How could I move old backup data from the original CommCell to the new ones. This is moving some backup data to a new comcell, some other backup data to another new commcell and so on.Second option would be performing the Commcell MIgration pr

Hi, I made a backup configuration of SAP Hana. But when I start backup I get an error like below. This error persists for a while. But then it starts taking backups. After a while, the last update time of the job I started due to this error is getting longer and the backup does not continue. I think it is related to the codes executed on SAP Hana and unfortunately my company does not have HANA Admin. Has anyone encountered this error?  Regards.Hamza. 

Please your valuable help, as I am trying to install commvault on the following client with the roles of: MediaAgent. FileSystem, File System Core. This client meets all the requirements correctly, but I get the following error: "Error: Failed to install File System Core with error code 0x80070643."I am also attaching the logs for your review.Thank you very much for your help. Blessings.  

long story short story we observe error “The parameter used for the current operation is not supported by the Operating System, OS Drivers or the underlying Hardware” in our environment  It started few months ago and from this time it is more and more extensive. It already “survived” few MR updates First thought that is connected with some backup types but it already spread to ddb backup or index backup ...also exist in FS backup or vmware backup ...Often see tat also inside AUX copies  or in livesync replication  Second thought that mine MA’s OS is guilty so we changed many MA’s from 2012r2 to 2016 or even 2019 ….not help ….also play with many options from OS which not help also Next thought went to base where we store backups which s CIFS shares on Synology (especially that no so long ago we changed OS on them to DSM7 (from previous DSM6) . Here we also checked many things as for example blocking to use SMB3 and use only SMB2

Planning/doing a HW and OS refresh for all CS’s. Best practice for security is to separate IIS from the CommServe if reading latest recommendations correctly. Does the Webserver require an instance of it installed for every CommCell it talks to?I read this thread on the topic but it doesn’t seem to speak to multi-instances.Also, referring to this webserver requirements page, I thought the concept of security was to separate the DB from IIS. That page infers that the DB must be installed on the Webserver???Can you guys clarify A) whether splitting IIS off requires MSSQL locally and B) multi-CommCell’s require separate webserver instances or VMs? 

Hello Commvault,Is there any option to proceed ad-hoc backup for a specific Azure VM?When I try to do this, I see that Commvault starts a backup for all Azure VM’s that are members in the group!So, Im looking a workaround to backup only a specific Azure VM, not all it’s group. Please for your feedback,Nikos

I recently updated v9 to v11 and the next day I got this error “62:224 Failed to get media information for the volume. Failed to mount media with unique ID” and the backup didn’t run as scheduled. I can’t even restore anything.

Hi All,We are trying to change retention on Full jobs that ran over this weekend due to some requirement, we would like to know if we manually right click the job and change the retention on each Full job to “infinite”, will it also make the change to retention on the incremental jobs dependent on this full jobs?Based on commvault documentation they mention as below for incremental jobs.https://documentation.commvault.com/2022e/expert/58452_manual_retention_end_time_for_job.html“Important: The retention time specified here, applies only to the selected job and does not apply to any dependent jobs. Therefore, you might not be able to restore the data available in the dependent backup jobs. For example, if you select an incremental backup for manual retention, then any ass

Recently installed the commvault client on a linux file server. The admin of that server noticed that two files are taking up quite a bit of space on the boot drive. Files DCInc.cvf and DCTot.cvf which are in /opt/commvault/iDataAgent64/jobResults/2/2009. They are taking up nearly 18GB of space. I haven’t found a doc telling me what they are used for yet. Anyone have an idea what they are used for and if they will continue to grow? 

I hope I’m not asking an obvious question ...Scenario:Let's say we’re running Synthetic fulls on the weekend, incrementals daily/hourly on a Windows server that has Filesystem+MSSQL backups.  Suddenly (and without warning) on a Friday evening, the server is decommissioned by the owner (maybe it was thrown into a volcano, so it cannot be turned on for a final backup). We have incrementals all week for the server, but no recent last full to back up to tape.Is there a way (or any gotchas, or special settings to properly do this) to roll all these incrementals up into  Synthetic full jobs (for each subclient) if the underlying server (and CommVault client installation on that server) no longer exists? Isn’t a Synthetic full basically just a rollup of the incrementals already in commvault and in theory we shouldn’t need the client or server to exist to roll them up into a Syn full?

I have a customer who has 15 million files in a CIFS share and the size of each share is 2TB.   They have about 111 shares that we need to backup via CIFS in Commvault. Customer has two XL Windows media agents running 11.28.24.  Both media agents are also use as access nodes.   We ran a backup with the default setting, and it took about 40+ hours to complete a full backup on a share.   We adjusted the data readers from 4 to 25 to 50 and even to 100.  We’re still not getting the time we need to meet RPO.   Incremental are also taking too long to complete.  Last one finished at 17 hours with 25 data readersQuestion is what is Commvault’s recommendation with backing up  large number of small files for a CIFS environment?    Also SnapDiff is not supported in this environment since they are running ONTAP 9.10.1P5. Block based and Snapshot are also not an option here. Thanks in advance!

Hey all, short question :) Is there any “normal” option to change the start website ?  We had commserve and webserver on same host. Wenn you open the url https://hostmae/ you are redidirected to command center.  Is there any posibility that the default page is the webconsole ?  I tested the landing page settings but thats still the command center.  I had the idear to stop tomcat renamne or remove  index.jsp and add an custom url. But maybe there is an better setting inside of command center or java gui or maybe an simple regkey.

Hi Community,are there any recommendations regarding the NetApp storage LUN layout for a MS SQL Server?I have not found anything in the documentation.I would implement following layout:Disk1: VMDK - OSDisk2: NetApp LUN - SQL User DB / System DBDisk3: NetApp LUN - SQL LogsOr would you separate User DB and System DB?Thanks for your feedback!best regards,Andreas