Self-Hosted Q&A

Curious as the documentation around enabling or requiring passkeys for restores seems to all be for MSP, multi-company CommCells. But the Security Assessment report “recommends” enabling this and apparently doesn’t distinguish.So I thought “self, let’s do this” which turns into a series of rabbit holes: Can’t just require Passkey for restores, it says “ Operation failed. Admin has not allowed users to set passkey.” I didn’t really want to make this overly complex but this appears to be by design. Conceptually I think the workflow requiring authorization to do a restore makes more sense, masters get to bypass this authorization requirement though if reading it correctly.

Hi, I’m struggling to understand the managed disk space feature. As I understand it will keep data on disk longer than retention requirements if there’s enough space on the disk library.But does that go for all storage policies? For our normal storage policies using deduplication then the managed disk space is not active in the retention tab. And it’s not possible to activate. So does that mean that all jobs in this storage policy is not affected by the managed disk space feature? Or will jobs still be affected? Meaning that we might have old backup images on disk that actually should have been pruned?Ideally I would like to ditch this feature to be fully in control of what is on disk as I don’t like the idea of having some data on disk underneath the hood or so to say. But as I understand it’s not possible to disable the feature as that’s how the data aging process works. But as much as possible I would like to limit the amount of extra backup images lingering around.

Will Commvault agent identify any filesystem corruption, when it tries to backup a unix filesystem or just ignore it and move to next filesystem ?

What report can I run show deconfigured SQL agents from the java console ?  

Hello.We have configured a plan to run a Full backup once a week, and Incremental Tuesday through Friday. However the Incremental backup is running all the time and not for the time we schedule. Here is the RPO configuration. Could you please help us guys ?    

CommServe LogJob StuckJob AttemptsDR Configthe backup of DR was completed with error and in the above images all job related info​​​

Hi Guys,I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea? 

Hello All, We have a custom need of performing frequent backup for every 10 mins once to secure some critical information . The jobs are setup and running , but only one job runs per subclient hence only 1 active jobs but a lot of queued jobs in the queue.  Is there a way to handle this or suggestions to overcome the queued jobs ? Commvault version used is V11.24.60 , where backup are store on HPE apollo Hyperscale X ref architecture.  

I want to grant two staff from the internal security at my employer access to see the “Unusual file activity”  information (under “Monitoring” within the Command Center) and have added them with the “View All” privilege.  They can access the page but don’t see any information there.  The should see: But they actually see: Is there a way to grant them view access without granting total root / superuser / god-like access?Ken

My administrative Job Summary Report has started to show:ERROR CODE [34:53]: CommServeDR: Destination Directory [\\<sever_216>\D$\DR_Dump_Prod] does not exist or is inaccessibleSource: <server_57>, Process: commserveDRWhen I check <server_216>, I see there’s lots of disk space and that the D:\DR_Dump_Prod folder exists and has several folders named SET_99999 with the most recent folder being 2 days old.  Does anyone know how to check what’s gone wrong?Ken 

Hello, I do a Windows backup with file system agentI created a C:\Temp folder and a file test.fileI made a default backup using the the default subclient. When I brwose to restore the file, the Temp Folder is empty, is it excluded by default ? If yes, how to enable it ! Thanks !  

Hi Team,I need to revoke vm license, Could you please help me. Please provide screenshot or steps.   

indexcache directory almost fullIt doesn't clean up to the set value so i would indexcache delete manually how can i do?

Restoring From 12c RAC to 19C RAC , but in restore the Destination client is not showing .. 

Question:I am not able to change the job results drive from H to G.G:\Program Files\Commvault\ContentStore\JobResultsThe error i receive is   Do I have to add the full path Program Files\Commvault\ContentStore\JobResults or can I just set the job results directory to G:\  

Pretty straight forward there is a process for manually removing the Linux/Unix clients but I can’t for the life of me find the documentation. The standard methods such as cmvpkgrm are failing. If you have it on it hand please share. Thanks.Chris.

Hi guys,due to  loss of a complete mailbox we had to restore all objects of the user back to an empty mailbox. Environment is EWS-based, hybrid Exchange, Mailbox v2, incremental forever...The user has the habit to move all mails from inbox to folders, keeping inbox “clean”. Oftentimes this move happens only days after receiving the mail.So after successfull restore the user found 80% of the mails in the inbox, because that’s where they were when the backup ran. While, yes, all objects are restored, it’s for from optimal behaviour, as you can imagine.Apaprently moving mail objects from one folder to another in outlook means deleting the object at the source and creeating a new object (with a new GUID) at the destination. Commvault has no chance of tracking the object’s “journey” within the mailbox. So it’s “works as designed”. Since Full backups are not supported (which would probably index all objects as-is again), we’re stuck.Is this

Why isn't there a pop up/dialog box for SQL restores,confirming the source and destination? This would be really helpful to review the restore before we submit to avoid any human errors? How shall we enable this? or request for this? 

Hello friends, please your kind help as always, I have some HP-UX 11.61 PA-RISC servers and equipment, I have read that it is not supported in Commvault, but does anyone know any alternative with which I can back them up?

Ran into a small issue with plans when trying to define two datacenters(regions) in same city. Trying to figure out if this is intended behavior, or if I have misunderstood the region concept totally.In the two datacenters I have workloads that should be backed up locally and then replicated to the other datacenter, so i set up the serverplan to be regionbased.However I was unable to add the new destination, since the regions was so similar. I had to change the city of one of them to be able to use it. It then works as intended, using the region of the client to decide where to backup. However, I can see having multiple DC’s in same city as being relevant. Wouldn’t it be better to use the name of the region as the only validator and not the city. Using just the city as metadata, or is there another thought behind this?As a workaround I know I could derive the plan and get a new server plan where i specify storage the other way around, but i like the conce

Hello,we have two SQL Vmware VMs building a MSSQL AG. Is it possible to backup these nodes and SQL with VSA app aware backup?Thanks and regards,Thomas

We have IntelliSnap configured on the DELL EMC Isilon shares. Backups runs fine. no issues. While we restore the files /folders from the snap. both the files and folders have the latest timestamp instead of the original modified timestamp. Could you explain why is that so and do you have any reference to CommVault / DELL EMC documentation about it.  

Is there a specific upgrade path to follow when going from 11.20.77 to 2022E?Is this something a customer can do on their own or should they request assistance making a jump of this nature? Thanks!

Dear team, Redis v6.2.xx. OS: Debian 10, is supported from Commvault? Thanks,Amr

why ? End users use DFS  paths and the fs path backup up is the direct path which is generally not known to end users