Self-Hosted Q&A

Hi Commvault People, I am in the process of reworking our legacy filtering and exclusion settings.One thing which would be very beneficial is for the OS Filesystem agent to automatically exclude the database components from Filesystem backup, since we have the application agent already protecting the data. I then noticed this thread from this very forum which alluded to this being implemented in one of many possible service packs:-  However, it had different contributions from differing Commvaulters and was left a little open-ended. So I would like to ask the question again. If you have a SQL ida, and a Filesystem ida, is the Filesystem ida supposed to automatically exclude the database structures from backup?  Can I also throw Oracle into the mix here? From a backup config perspective this would be a big win, as I am currently looking at ways of implementing a scenario where a SQL or Oracle agent has its corresponding database components excluded. However, I can’t see a way of easily

I can’t seem to get Livesync “test failover” to work with 11.28.24.   I got very close this time with the passive node able to restore the databases but failed when executing maintenance recovery tool.   Subsequently, all failover tests just failed on the fact that it couldn’t log in with sqladmin_cv.   I followed the instructions on how to get the databases out from restoring mode.. https://documentation.commvault.com/2022e/essential/105030_getting_database_out_of_restoring_mode.html   It almost seem like when it failed the first attempt, it left the configuration in a bad state which resulted in sqladmin_cv failing to log in on all subsequent tests.  I rebuild this so many times already...Any advice?   I appreciate your help and time.CSRecoveryAssistant.log 

Hello, Please, could you help me with the following question:When adding a tape library to a set of non-clustered MediaAgents, I add the whole library to all of them and they decide which drive they are using, so there is never a conflict between mediaagents and drive utilization.When adding disk libraries (SAN FC) to a set of MediaAgents, I add one disk library per MediaAgent because Mediaagents cannot manage the possible conflicts that could happen if they tried to access the same volume at a time (non-clustered MediaAgents). How does it work for NAS and cloud (s3) libraries?For NAS, should I add one share per MediaAgent?  or just one share for all MediaAgents? For S3, should I add one bucket per MediaAgent? or just one bucket for all MediaAgents? Thanks.Sergio

Hello, I have problems with recovering information from an email, which needs to be transferred to another computer but the computer that has that backup is no longer online but it still has its information, but when I want to send the recovery of the email The option to send it to another team is not displayed, but if I try it with another team it can be sent to another team. In this part I do not know if it is because the equipment is turned off. I appreciate your attention and I will read your comments  

Hi,After a Hardware refresh (SP24 MR 69) from Windows Server 2012 to Windows Server 2019 (including a database upgrade from SQL Server 2014 SP3 to SQL Server 2019), the Content Extractor and Data Analytics services won’t start.As a temporary workaround, I can make them start if I change the ‘Log On As’ from Network Service to Local System, but I would like to recover the default behavior. When I restart the services with this workaround, they get their default values back as I would expect (Network Service as Log On As).I was wondering if any of you had a similar problem and have suggestions on how to troubleshoot this.Thanks!

Hello good morning, I need your help, I have made a backup of a Hyper-V which has a Storage Policie with a main copy to disk and retention of 7 days and auxiliary copy to tape with retention of 20 days this operation identified with the Job Id "30030", for this the virtual machines that are within this hyper-v gets a VM job Id. Therefore what I would like to know is if the copy (StoreOnce or tape) of the VM Job Id 30084 VM I can send it to another different tape to which this with a different retention.I attach images. this is my Job Id 30030  this is my VM Job Id from which I need to send to a different tape with different retention.  

Hi guys, I have recevied the following message from the Customer. We are testing DR Backups to Commvault Cloud Services Portal. I did a request using admin account for backup download approval and got message that “Approvals are handled by Commvault.”. After few minutes I received approval from vmathada@commvault.com that request approved, and I was able to download backups.Could you please answer following questions:1) How Commvault decide what to approve and what not? Could you please describe process or maybe you have link to documentation?2) Can we somehow configure this approval mechanism? What are the options?3) Account that I used is simple “Commvault User” account with admin privileges in cloud.commvault.com. How can we protect such accounts? I mean multiple factor authentication for example. I didn’t manage to find such functionality. Can you help me, guys? I cannot find the answers. Rgds,Kamil

as we know the documentation still states:Verify that the destination client has Microsoft Outlook 64-bit 2010 or 2013 installed.https://documentation.commvault.com/2022e/essential/110995_restoring_messages_to_pst_file_using_exchange_journaling.html (specifically what the current customer is asking about.) this version is going out of support in april 2023.https://learn.microsoft.com/en-us/lifecycle/announcements/office-2013-ends-support-one-year we have several customer look to release the version.but we do not have any answer as to when a newer version will be supported. kind regards, Thos Gieskes.

We recently upgraded to 11.28. We have used the metrics server to query the Monthly Chargeback table under CVCloud DB so we can get charges back to our customers. This no longer has any data. I did a query of pulling everything with no parameters and nothing is there. Is there a new table to query for these reports. Here is my current SQL querySELECT client.ClientName AS ServerName, MAX(CAST(monthly.FrontEndSize AS float)/1073741824) AS QTY, monthly.StartDate AS CVMonthAdded, --GETDATE() , CASE WHEN client.CommServUniqueId = '10000' THEN '1460' WHEN client.CommServUniqueId = '10003' THEN '760' WHEN client.CommServUniqueId = '10005' THEN '4903' WHEN client.CommServUniqueId = '10006' THEN '4903' WHEN client.CommServUniqueId = '10012' THEN '3303' WHEN client.CommServUniqueId = '10014' THEN '9609' WHEN client.CommServUniqueId = '10015' THEN '9529' WHEN client.CommServUniqueId = '10017' THEN '9609' ELSE '' END as BLC --, client.CommServUniqueId --, monthly.ClientId, client.LatestDataProtect

Hello, I am currently trying to replace a media agent. I have already migrated the DDB and set up the two buckets in Commvault on the new media agent. Now how can I transfer the entries that are shown to me for the library of the old media agent to the new one ? The library behind are always the same two buckets from our Object Storage. The marker on the screenshot is the library of the old media agent.  

Hi,I just have a quick question:What does this mean?“This feature is not supported when bootable partitions are on the disk arrays (snapable disk).”Does it mean that if LPARs boot from SAN, it is not supported and only booting from internal disks is supported? please advise. Thanks!Sergio

Can Alert be configured for Skipped SQL DB's during the Backup?Email alert should be triggered and sent to recipients  Email alert should contain Skipped databases Instance Name and client name

Hello, Is is possible to restore old DR backup from tape to a staging location and then use those backup files to extract some job reports through sql queries without going through another installation? ThanksSandeep 

Hello,I need to send events from the commvault to SolarWinds. The SolarWinds guy want to do it from Microsoft event viewer, how can i send commvault event and alert to Microsoft event viewer. 

Hi folks,Could anyone tell me if, in order to backing up VMWare virtual machines, it exists any size/file count limit (or best practice) attending to complete virtual machine, its disk/s or volume/s? We’re currently on v. 11.24.69.Regards!

The number of running synthetic full jobs has exceeded in Commvault.what is the exact issue,  can you some one suggest.  High Watermark Level is 500 

Hello.I’m stuck in the remote software installation required to enable the AppAware backup for Active Directory.I’ve already read the following post:Failed to install Base Package Failed to install File System Core PackageBut my problem seems like a kind of union of the two.I followd the above thread suggestions and I can confirm that1. The Commserve is a Windows machine2. The communication between the Commserve and the DCs is fully opened.3. The WMI connection test has succeded. I can connect the the DCs with the wbemtest toolWMi testThe installation fails with the generic error “Install Software Failed Source: srvbkcv01, Process: DistributeSoftware”. It doesn’t give information about the error source.Here are the Distributesoftware.log logs:@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : srvbkcv01File : DistributeSoftware.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@3660 2050 10/07 11:05:27 85 JOB MANAGER INPUT PARAMETERS3660 2050 10/07

Hi CommunityI am using CV 11.24.29.When I go to the Command Center and display the job history for a client I get a list of 170 rows.When I go to settings → export to CSV  … I get a CSV file.Unfortunately I allways get only 26 lines in this csv file (1 header line, 25 data lines).If I scroll down in the command center, I get different rows, but I do not get more than 25 lines.Do you have an idea what is going wrong. How can I increase the number of rows?Regards.Michael

commvault server is 11.28  mysql client is 11.28 when restore using full instance by xtrabackup , commvault server is always 70%,and the data already be restored,but the log of commvault server always loop link, and now the mysql server is already be started.the log is  

Hello,Is there a log that collects information for emails sent that was triggered by an alert?It seems I miss a few alert emails and need to do some forensics on why. //Henke

Hi!I’m working with customer who is interested in ZFS support on Linux platform (Debian specifically). Now I’ve been browsing through docs and as I suspected ZFS is not a supported FS for Guest OS file restore with FREL.https://documentation.commvault.com/2022e/expert/32330_live_file_recovery_for_vmware.htmlSo naturally FS iDA is the way to go. I was surprised when I checked the requirements page and wasn’t able to find ZFS as supported FS on Linux platformhttps://documentation.commvault.com/2022e/expert/3146_linux_file_system_agent_system_requirements_02.html It is however supported on platforms like FreeBSD and Solarishttps://documentation.commvault.com/2022e/essential/108954_what_is_backed_up_for_unix_file_servers.html I’ve been curious so I tested this on FREL ova with some additional packages allowing for ZFS to work on OS side, but even then browse is not working on ZFS volumes. I also tested this on Linux FS iDA and had some more luck, cause I was able to backup and successfully

Hello Team, Firstly, all of your documents are still pointing to PostgreSQL version 9.6, not sure whether you have noticed this. If not, kindly update it as it becomes too difficult for us. Secondly, need some clarification on tablespace handling on PostgreSQL v11 and v13. Will the FS level backup work when tblspc is created inside $PGDATA If not, when can we expect this fix?Regards,Kamal

Hello,is it possible to define a default locale in the output of reports? We have some Commserve with chinese as default. I know I can change it in output, but in most other Commserves default is english.Thanks.Regards,Thomas

A closer look at CVMA.log showed me the following error Failed to open Magnetic Config File for writing Mount Path information for Path [/cvault/hua/nfs/xyz_02/dat\Y66R1O_08.08.2022_13.02], ID [136], errCode [13], errorString [Failed to open file /cvault/hua/nfs/xyz_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/MountPathConfigs]. Continuing anyway Commserve: 11.26.3MA server: 11.26.3 (Linux with CVLT Ransomware protection enabled)How to fix this issue?  I tried to pause protection and wait some time but after that time I got a new error record at CVMA.log again.  [root@cvault-ma-02 2022.10.25-09:16:38 ][ /opt/commvault/MediaAgent64 ] ./cvsecurity.py pause_protectionOS version CentOS Linux release 7.9.2009 (Core)2022-10-25 09:16:42,432 - __main__ - INFO - start pause_protection2022-10-25 09:16:42,439 - __main__ - INFO - exiting[root@cvault-ma-02 2022.10.25-09:16:42 ] [root@cvault-ma-02 2022.10.25-09:20:24 ][ /opt/commvault/MediaAgent64 ] sestatusSELinux status:                 enabledSELin