Self-Hosted Q&A

Hi Team, We are looking at moving our Commserve up from SP24, to SP26 or above, as there are one or two fixes that are in the later SP’s that would help us. However, we have some very old hardware which runs  Windows Server 2008 which our customer has not been able to replace. They are also Media Agents. Roughly eighteen months ago, we successfully moved the 2K8 Media Agents to SP16, whilst at the same time upgraded the remaining Commserve and Media agents to SP24.Everything has been fine - no issues whatsoever with the older MA’s continuing to run on SP16 and their 2K8 OS.  We are probably fortunate that their is limited usage. Filesystem, VSA and a small amount of SQL. The question I have now, is does anyone have SP26 or later in their environment, as well as older media agent SP’s?   And if you do, have you had any issues?I understand that Commvault stopped supporting 2K8 beyond SP12 for new deployments, and ge

hey I’m new to commvault administration I’m m taking over and have not yet had much formal training on the services yet. My question is this I’ve got a unix server that is not talking to my commvault server i can pin and I know the media agent is running.  It gives me Communication error when executing remote command arguments [-j 930739 -a 2:42 -t 2 -d ] will attempt a restart what is the best way to approach fixing the communication issue here as i’ve not been able to resolve it. with my own endeavors. Thanks

As we are trying to intergrate azure stack with commvault. We get following error. We followed following documents.Setting Up an Application and Tenant for Azure Stack Hubhttps://documentation.commvault.com/11.24/expert/86494_setting_up_application_and_tenant_for_azure_stack_hub.html Creating a Microsoft Azure Stack Clienthttps://documentation.commvault.com/11.24/expert/86495_creating_microsoft_azure_stack_client.html Azure admin is

I have seen on three different occasions where domain users are being removed from the master group after cycling services on the CS. This has happened on 11.16, 11.24, and 11.28 in different environments. Sometimes the users stay in the master group and other times it seems like the permissions wipe after a few minutes and they are out again. I checked the forums for this and didn’t see anything specifically mentioned about it. Before I opened a support ticket about it, I wanted to see what everyone here had to say about it. Thanks!!

HiAnyone can help me with this error.I’m running Commvault version 11 SP16 HPK128.Issue start to happen on around 1 week ago.When i go to the job ID 784403 it was completed succesfull,but from log it was show an error  Jod 784403 Log 11656 3fac  10/12 18:11:26 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]11656 2f58  10/12 18:11:26 ###### Request [D8A0853C-B97D-4E00-A9E3-85580E2AC629_IDX_BACKUP784393] got status [IDX_DB_SUCCESS] for db [D8A0853C-B97D-4E00-A9E3-85580E2AC629] during consistency check.11656 1554  10/12 18:11:26 784403 Adding missing directory entry for node [190759]11656 1554  10/12 18:11:26 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 41517911656 1554  10/12 18:11:26 7

Oracle Archive log backup question for the experts.. Is there a difference between enabling the Delete Archive log option in the subclient versus  enabling it in the schedule policy? Do I need to enable both or if I am using a schedule policy I can enable it there and it will also do the job. Thanks for any advice provided

Hey all, after update from 11.26.38 to 11.28.25 no oracle backups runs.  I had already opend an P2 Case for the support.  Now i got the info thats the second enviroment where we see this problem.  How can i remove the update on an linux client ? On windows server there is an remove updates.exe but for linux ?  What is the best way. I dont think that the support is fixing the problem during the next 24 hours and we need to bring the archivelogs to the backup system. 

https://documentation.commvault.com/v11/essential/104420_user_account_configuration_for_sql_server_solution.html From this link local admin role is required for SQL backup. is there a reason for this?The reason I asked is because administrator can do a lot of things and it seems a bit overkill for SQL backup only. Kind regards,Boyi Ou

Hello,I have problem with push install iData agent to windows client.. I get error„Description: Failed to install File System Core Package, the credentials entered may not have permission to use WMI on remote machine. Please check WMI configuration and user credentials.”I enabled this on clientReview Considerations for Client ComputersFor installations on Windows computers, you must configure the following settings: The Remote Registry service must be enabled and configured to automatically start during the computer startup. The Administrative Share must be enabled on the client. For installations on UNIX computers that reside in a PowerBroker™ environment, you must configure the settings described in

We’ve a couple of windows sql clusters (2012/2019) and noticed that failover time increases from a few seconds (max 10-15) to at least a minute once the commvault cluster agent is added to the cluster.I’ve opened a case on this but would like to hear if anyone else out here has experienced this… best regardsMirco

Hi all,  I was wondering, if there is a easy way, to move a batch of subclients, from storage policy 1 to 3 or 4. My problem is following. We have like 3000+ VM/subclients. The Storage policy 1 seems to have received most subclients like 900+, when added to back-up.The Storage policy 3 and 4, seems to have received least of subclients 150-300, when added to back-up. The problem, is related to a script rules, thats adds subclient to back-up. The script looks at last number of the subclienthostname and adds by that number to one of the Storage Policies. It seems numbers 1-2-3 at the end of each subclient, are mostly given to a new VM. And automaticly added to storagen policy 1.The higher numbers are given least to the VM as a hostname. And by that, the storage policy 3-4 are almost empty.Because of this, my first storage policy is full of subclients and my last storage policy has the least.  Some will underst

Hello, we would like to reconstruct our environment. In addition to the current environment, we plan to build it with new VM's (CommServe, WebServer (Commandcenter) in parallel. Since we currently have only one license in the current environment, the question would be whether we can simply transfer this to the new VM and with the help of a DR backup also all previously made settings ?We need to replace the VM because the operating system is too old.Kind RegardsThomas

Hi, The new Ubuntu 22.04 installations no longer allow older algorithms (also forcing a Putty update) for sshd. When I attempt to push a Commvault installation on the client the auth.log of the client reports this:Oct 19 16:25:19 clientname sshd[1325]: Unable to negotiate with ip-of-comcell port 49045: no matching host key type found. Their offer: ssh-ed25519,ecdsa-sha2-nistp256,ecdsa-sha2-nistp384,ecdsa-sha2-nistp521,ssh-rsa,ssh-dss [preauth] We are running 11.28.24 so very up-to-date, is there an update coming or can I update those components myself ? Thanks, Remco Gerards

I’m a long time CommVault client and the java GUI is my primary method of administering my CommVault backups.  I’ve been asked to enable multifactor authenntication using the Microsoft Authenticator app on my phone.  I managed to get this to work for the Command Center browser based interface but when I try the java GUI, it just says “Two-Factor Authentication is enabled on this CommServe.  Please check your email for details to log on.”The problem is that I’m using an administrator account that doesn’t have an actual email inbox so there’s no way for me to get the email.  Is there a way to get the java GUI to behave like the Command Center and prompt for a Username, Password, and Authenticator code?Ken 

Hello,How to add new client (linux, windows) via Commserve console and install i Data agent on them?Is there any procedure for this?Best regards,Elizabeta

Dear all,for statistical reasons I am looking for an effective way to compare the performance indicators of a given job with the other executions of the same one at previous schedule times. For “performance indicators” I mean mainly execution duration and average throughput.Is there any way to do that using Commvault tools? With a little bit of shame, I currently export the job history in Excel and post process it 😊 Thank youGaetano

Hi,We are trying to install Commvault VSA agent to a VM from Azure public.(Manually from the VM side and not pushing from the commserve) We are getting following error… We checked remote registry services and firewall ports, 135,139,445,8400,8402,8403. all are opened from existing firewall. Kindly help us figuring out this issue.

There’s another very lengthy post on building LiveSync with floating names where the suggestion was “don’t do it”, then branched into more complex things like separating webservices from the CS, etc. It’s closed for replies now though.So, we have 3 CommCells all doing LiveSync but no floating names for the CS. We’re needing to refresh many of these servers so my thought would be to implement the floating CS name since it’s overdue, but I’m a bit puzzled since most documentation seems to speak to setting this up “at install” time, not post, many years after the fact. Is https://documentation.commvault.com/2022e/expert/104936_setting_up_failovers_using_floating_commserve_name.html relevant for refreshes and such?Ideally sure I’d like to split the webservers out from the CS’s per best practices

Curious as the documentation around enabling or requiring passkeys for restores seems to all be for MSP, multi-company CommCells. But the Security Assessment report “recommends” enabling this and apparently doesn’t distinguish.So I thought “self, let’s do this” which turns into a series of rabbit holes: Can’t just require Passkey for restores, it says “ Operation failed. Admin has not allowed users to set passkey.” I didn’t really want to make this overly complex but this appears to be by design. Conceptually I think the workflow requiring authorization to do a restore makes more sense, masters get to bypass this authorization requirement though if reading it correctly.

Hi, I’m struggling to understand the managed disk space feature. As I understand it will keep data on disk longer than retention requirements if there’s enough space on the disk library.But does that go for all storage policies? For our normal storage policies using deduplication then the managed disk space is not active in the retention tab. And it’s not possible to activate. So does that mean that all jobs in this storage policy is not affected by the managed disk space feature? Or will jobs still be affected? Meaning that we might have old backup images on disk that actually should have been pruned?Ideally I would like to ditch this feature to be fully in control of what is on disk as I don’t like the idea of having some data on disk underneath the hood or so to say. But as I understand it’s not possible to disable the feature as that’s how the data aging process works. But as much as possible I would like to limit the amount of extra backup images lingering around.

Will Commvault agent identify any filesystem corruption, when it tries to backup a unix filesystem or just ignore it and move to next filesystem ?

What report can I run show deconfigured SQL agents from the java console ?  

Hello.We have configured a plan to run a Full backup once a week, and Incremental Tuesday through Friday. However the Incremental backup is running all the time and not for the time we schedule. Here is the RPO configuration. Could you please help us guys ?    

CommServe LogJob StuckJob AttemptsDR Configthe backup of DR was completed with error and in the above images all job related info​​​

Hi Guys,I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea?