Self-Hosted Q&A

Hi, I made a backup configuration of SAP Hana. But when I start backup I get an error like below. This error persists for a while. But then it starts taking backups. After a while, the last update time of the job I started due to this error is getting longer and the backup does not continue. I think it is related to the codes executed on SAP Hana and unfortunately my company does not have HANA Admin. Has anyone encountered this error?  Regards.Hamza. 

Please your valuable help, as I am trying to install commvault on the following client with the roles of: MediaAgent. FileSystem, File System Core. This client meets all the requirements correctly, but I get the following error: "Error: Failed to install File System Core with error code 0x80070643."I am also attaching the logs for your review.Thank you very much for your help. Blessings.  

long story short story we observe error “The parameter used for the current operation is not supported by the Operating System, OS Drivers or the underlying Hardware” in our environment  It started few months ago and from this time it is more and more extensive. It already “survived” few MR updates First thought that is connected with some backup types but it already spread to ddb backup or index backup ...also exist in FS backup or vmware backup ...Often see tat also inside AUX copies  or in livesync replication  Second thought that mine MA’s OS is guilty so we changed many MA’s from 2012r2 to 2016 or even 2019 ….not help ….also play with many options from OS which not help also Next thought went to base where we store backups which s CIFS shares on Synology (especially that no so long ago we changed OS on them to DSM7 (from previous DSM6) . Here we also checked many things as for example blocking to use SMB3 and use only SMB2

Planning/doing a HW and OS refresh for all CS’s. Best practice for security is to separate IIS from the CommServe if reading latest recommendations correctly. Does the Webserver require an instance of it installed for every CommCell it talks to?I read this thread on the topic but it doesn’t seem to speak to multi-instances.Also, referring to this webserver requirements page, I thought the concept of security was to separate the DB from IIS. That page infers that the DB must be installed on the Webserver???Can you guys clarify A) whether splitting IIS off requires MSSQL locally and B) multi-CommCell’s require separate webserver instances or VMs? 

Hello Commvault,Is there any option to proceed ad-hoc backup for a specific Azure VM?When I try to do this, I see that Commvault starts a backup for all Azure VM’s that are members in the group!So, Im looking a workaround to backup only a specific Azure VM, not all it’s group. Please for your feedback,Nikos

I recently updated v9 to v11 and the next day I got this error “62:224 Failed to get media information for the volume. Failed to mount media with unique ID” and the backup didn’t run as scheduled. I can’t even restore anything.

Hi All,We are trying to change retention on Full jobs that ran over this weekend due to some requirement, we would like to know if we manually right click the job and change the retention on each Full job to “infinite”, will it also make the change to retention on the incremental jobs dependent on this full jobs?Based on commvault documentation they mention as below for incremental jobs.https://documentation.commvault.com/2022e/expert/58452_manual_retention_end_time_for_job.html“Important: The retention time specified here, applies only to the selected job and does not apply to any dependent jobs. Therefore, you might not be able to restore the data available in the dependent backup jobs. For example, if you select an incremental backup for manual retention, then any ass

Recently installed the commvault client on a linux file server. The admin of that server noticed that two files are taking up quite a bit of space on the boot drive. Files DCInc.cvf and DCTot.cvf which are in /opt/commvault/iDataAgent64/jobResults/2/2009. They are taking up nearly 18GB of space. I haven’t found a doc telling me what they are used for yet. Anyone have an idea what they are used for and if they will continue to grow? 

I hope I’m not asking an obvious question ...Scenario:Let's say we’re running Synthetic fulls on the weekend, incrementals daily/hourly on a Windows server that has Filesystem+MSSQL backups.  Suddenly (and without warning) on a Friday evening, the server is decommissioned by the owner (maybe it was thrown into a volcano, so it cannot be turned on for a final backup). We have incrementals all week for the server, but no recent last full to back up to tape.Is there a way (or any gotchas, or special settings to properly do this) to roll all these incrementals up into  Synthetic full jobs (for each subclient) if the underlying server (and CommVault client installation on that server) no longer exists? Isn’t a Synthetic full basically just a rollup of the incrementals already in commvault and in theory we shouldn’t need the client or server to exist to roll them up into a Syn full?

I have a customer who has 15 million files in a CIFS share and the size of each share is 2TB.   They have about 111 shares that we need to backup via CIFS in Commvault. Customer has two XL Windows media agents running 11.28.24.  Both media agents are also use as access nodes.   We ran a backup with the default setting, and it took about 40+ hours to complete a full backup on a share.   We adjusted the data readers from 4 to 25 to 50 and even to 100.  We’re still not getting the time we need to meet RPO.   Incremental are also taking too long to complete.  Last one finished at 17 hours with 25 data readersQuestion is what is Commvault’s recommendation with backing up  large number of small files for a CIFS environment?    Also SnapDiff is not supported in this environment since they are running ONTAP 9.10.1P5. Block based and Snapshot are also not an option here. Thanks in advance!

Hey all, short question :) Is there any “normal” option to change the start website ?  We had commserve and webserver on same host. Wenn you open the url https://hostmae/ you are redidirected to command center.  Is there any posibility that the default page is the webconsole ?  I tested the landing page settings but thats still the command center.  I had the idear to stop tomcat renamne or remove  index.jsp and add an custom url. But maybe there is an better setting inside of command center or java gui or maybe an simple regkey.

Hi Community,are there any recommendations regarding the NetApp storage LUN layout for a MS SQL Server?I have not found anything in the documentation.I would implement following layout:Disk1: VMDK - OSDisk2: NetApp LUN - SQL User DB / System DBDisk3: NetApp LUN - SQL LogsOr would you separate User DB and System DB?Thanks for your feedback!best regards,Andreas

Hi, The service account for AppAware SQL backup is required to be Local Admin in the Database Server as well as have the sysadmin role in SQL. To me it is not clear if the requirement for Local Admin is to be permanent and for other operations than just the initial software/agent installation. For one customer the service account was automatically removed from Local Admin whitin 24hrs, and the backups still runs fine.  I would suppose that once the agent is registered additional software and updates are pushed by Commvault through the local system as for all clients. Reason for asking is that the customer needs to request that service accounts for AppAware are added in the automatic AD-admin configuration, and they would want to know for which purpose. To summarise, is the local admin needed for anything else but the initial software installation in the AppAware feature for SQL?  Regards,Patrik

i install new clientrun oracle backup. but…  

Hi Experts,our customer has a SQL Server with many SQL Instances.The documentation mentions that multi instances are not supported.https://documentation.commvault.com/11.26/expert/34617_intellisnap_faq_sql_server_agent.htmlCan someone tell me the reason for thisIs it possible to backup one instance of SQL Server with IntelliSnap and the other instances via streaming backup?Best regards,Andreas

Hi Team!We have an unexpected growth in backup data. The data in the source remains without growing, but in the backup there is a giant growth.Almost all the data is Oracle Database, and we need to get some reports of this growth. How can I get reports of before and after this growth?Thanks in advance!

Hello Team, We are trying to find a way to shutdown the VSA proxies once the backups for our Azure VMs are over. Is there a workflow or feature within Commvault that we can use to achieve that. We dont want to use the Proxy on demand which is deployed from Marketplace. We are trying to see if there is a way to achieve this for the custom proxies that are built using our own approve OS images. ThanksAbdul 

Hello, I'm trying to execute a SQL restore from source X to destination Y using java gui. The plan is:restore the last full with no recovery restore the last differential with no recovery restore one by one the transaction log since last differential with no recovery restore last transaction log with recoveryThe idea is that when I restore the differential it will restore again the full + differential. It can be noticed by looking at the app size that was restored plus in the logs there are 2 restore statements. Why is not restoring only differential? I didn't used any other option except "norecovery” and "unconditional overwrite”. I thought CommVault will know and restore only the differential. Some of my colleagues did it same way for another server and it worked. Do I miss something in here? There are other options I should check?Any insight will be appreciated.

Hi folks,We’re planning on performing a hardware refresh for a CommServe on a Windows Server 2012 box, to a 2019 box AND a software version upgrade from FR 11.24 to 2022E. On the current CommServe, we have a SQL Server 2014 SP3 installed and it’s not compatible both with Windows Server 2019 AND platform release 2022E. We were thinking we could first make a clean install of 2022E on the Windows Server 2019 WITH the SQL Server 2019 database and perform a DR backup restore afterwards.So, the question is: can a DR backup be restored on a different version of the SQL Server database? In our case from SQL Server 2014 SP3 to SQL Server 2019. If not, what would you suggest we do in this situation?Thanks for your time!

Hi Team, We are looking at moving our Commserve up from SP24, to SP26 or above, as there are one or two fixes that are in the later SP’s that would help us. However, we have some very old hardware which runs  Windows Server 2008 which our customer has not been able to replace. They are also Media Agents. Roughly eighteen months ago, we successfully moved the 2K8 Media Agents to SP16, whilst at the same time upgraded the remaining Commserve and Media agents to SP24.Everything has been fine - no issues whatsoever with the older MA’s continuing to run on SP16 and their 2K8 OS.  We are probably fortunate that their is limited usage. Filesystem, VSA and a small amount of SQL. The question I have now, is does anyone have SP26 or later in their environment, as well as older media agent SP’s?   And if you do, have you had any issues?I understand that Commvault stopped supporting 2K8 beyond SP12 for new deployments, and ge

hey I’m new to commvault administration I’m m taking over and have not yet had much formal training on the services yet. My question is this I’ve got a unix server that is not talking to my commvault server i can pin and I know the media agent is running.  It gives me Communication error when executing remote command arguments [-j 930739 -a 2:42 -t 2 -d ] will attempt a restart what is the best way to approach fixing the communication issue here as i’ve not been able to resolve it. with my own endeavors. Thanks

As we are trying to intergrate azure stack with commvault. We get following error. We followed following documents.Setting Up an Application and Tenant for Azure Stack Hubhttps://documentation.commvault.com/11.24/expert/86494_setting_up_application_and_tenant_for_azure_stack_hub.html Creating a Microsoft Azure Stack Clienthttps://documentation.commvault.com/11.24/expert/86495_creating_microsoft_azure_stack_client.html Azure admin is

I have seen on three different occasions where domain users are being removed from the master group after cycling services on the CS. This has happened on 11.16, 11.24, and 11.28 in different environments. Sometimes the users stay in the master group and other times it seems like the permissions wipe after a few minutes and they are out again. I checked the forums for this and didn’t see anything specifically mentioned about it. Before I opened a support ticket about it, I wanted to see what everyone here had to say about it. Thanks!!

HiAnyone can help me with this error.I’m running Commvault version 11 SP16 HPK128.Issue start to happen on around 1 week ago.When i go to the job ID 784403 it was completed succesfull,but from log it was show an error  Jod 784403 Log 11656 3fac  10/12 18:11:26 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]11656 2f58  10/12 18:11:26 ###### Request [D8A0853C-B97D-4E00-A9E3-85580E2AC629_IDX_BACKUP784393] got status [IDX_DB_SUCCESS] for db [D8A0853C-B97D-4E00-A9E3-85580E2AC629] during consistency check.11656 1554  10/12 18:11:26 784403 Adding missing directory entry for node [190759]11656 1554  10/12 18:11:26 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 41517911656 1554  10/12 18:11:26 7

Oracle Archive log backup question for the experts.. Is there a difference between enabling the Delete Archive log option in the subclient versus  enabling it in the schedule policy? Do I need to enable both or if I am using a schedule policy I can enable it there and it will also do the job. Thanks for any advice provided