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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,282 Topics
  • 22,537 Replies
5282 Topics
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Linux File Restore - Integrity Check

Hi, do you know if commault do an file Integrity Check during an restore. In this case linux filesystem agent is required. thanks

1353
O
Vaulter
M
Byte
marcelo bernardes fernandesByte
asked in Self-Hosted Q&A
ndmp backup failure

Hello guys,I have an error below: NDMP Data Connection is on Interface [lif_XX-XX_MGMT] Port [e0M] IP: [xx.xx.x.58] with Speed [1000 Mbps]. Higher speed [10000 Mbps] port is available on the file server [xx.xx.x.58] which may improve performance. Please check with the file server vendor for configuring NDMP preferred data interface. but no port is blocked, a few days ago the backup ran smoothly, and now it's giving an error can someone guide me how to proceed

13203
M
Byte
T
Byte
TNOByte
asked in Self-Hosted Q&A
Change retention for a specific JobID using REST API or Qscripts

Hello, We need to change retention for multiple jobs. adding number of days to the existing retention. Is there anyway to change retention for a sepecific JobID using REST API or Qscripts ? Didn’t find anything in CV documentation. Thanks

1432
T
Byte
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
Commvault Webserver dot net Update

Hi, we have received instructions from our security department to fix all open vulnerabilities. One of them is dot net. Path : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.All\2.1.16 Installed version : 2.1.16 Fixed version : 2.1.21 I have now installed the version ASP.NET Core Runtime 2.1.30.NET Runtime 2.1.30in our test environment. After the reboot, when I call the Commvault web console, I get the message: An error has occurred.We're sorry, but something prevented us from completing your request.Can I fix the problem so that we can stay on the above dot net version ? kind regards Thomas

393313
Mike Struening
Vaulter
K
Byte
kszafByte
asked in Self-Hosted Q&A
network configuration after commserv migration

Hi, I was migrating commserva to a new machine using CommServe Hardware Refresh: Setting Up the CommServe Database in the New Hardware. What went wrong was the remnants of Commserve Life Sync When I click Commserve Livesync, what is shown in the picture. I don't know forvery much like debugging it. I bet that some remnants of the previous oneconfiguration. I can't see anything in the logs.

491
J
Vaulter
L
Bit
Lee Soon HoongBit
asked in Self-Hosted Q&A
Oracle Full backup keep failing and resume non-stop

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was 15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} + Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

6752
L
Bit
B
Byte
benvByte
asked in Self-Hosted Q&A
o365 exchangeonline mailbox one time backup

Hello Everyone, we have migrated few mailboxes from on-prem to cloud, and we would like to backup these mailboxes one time for long term retention(diff retention from our regular jobs). we would assign o365 licenses, do a backup then remove o365 licenses. in my understanding, whether o365 license is removed, cvlt will continue to keep/protect the data based on retention set? Would commvault license continue to be counted or release along w/ o365 license? thank you for your feedback or recommendations.

883
Chris Hollis
Vaulter
B
Byte
benvByte
asked in Self-Hosted Q&A
o365 exchangeonline mailbox exclusion AD group

is there option/way to add mailbox exclusion on exchange online in command center? currently config was set to all mailboxes (catch all) but would like to add exclusion ad group. thank you.

2256
B
Byte
A
Bit
Ahmad AlitoBit
asked in Self-Hosted Q&A
LiveSync Setup for SAP on Oracle agent

Dears, Is it possible to configure LiveSync for below clients: SAP on Oracle SAP on HANA Thanks,

666
Mike Struening
Vaulter
K
Byte
kszafByte
asked in Self-Hosted Q&A
Transaction Log Rule: removing expired data (logs) from the Storage Policy

Hi, I have a problem with removing expired data (logs) from the Storage Policy despite the policy. I found this setting but: The logs that are linked with a selective online full (and the logs of the selective online full) can be aged only if they are older than the oldest data that can be aged and the corresponding data of the selective online full that can be or have been aged and https://documentation.commvault.com/11.24/expert/53199_disabling_log_retention_rule.html , but this is for a global setting and we don't know how it will affect Hane. Kind Regards,

8953
Mike Struening
Vaulter
A
Byte
AlessandroByte
asked in Self-Hosted Q&A
Force failure on backups not progressing

Hi, I found one of my colleagues destroyed one of the server we backed up via File System agent without previously de-configuring it in Commvault. That ended up in a backup job stuck in pending status on “scan” phase during days. Is there any way to force a backup to be killed if it is stuck in a specific task and it has no progress after some time, possibly without using workflows? Thanks!

10744
A
Byte
M
Byte
MauroByte
asked in Self-Hosted Q&A
MongoDB backup failure

Good day I’m setting up a MongoDB cluster backup for testing/demo purposes.It’s all a new installation.Mongo is running V5.0.6 OS of the three nodes is Ubuntu 20.04Commvault version is V11.25.19 I get the below error on backup initiation and can’t find much info on this. I have admin to the two paths noted. Description: Failed to create the snapshot. : [Couldn't attach device /dev/sdb: 0xECCC0002:{CvBfDriver::attachDevice(77)} + {CvBfDriver::open(50)/ErrNo.2.(No such file or directory)-Couldn't open /dev/cvbf/admin}]Source: Secondary Node, Process: MongoDBCtrl Thanks,Mauro

8592
M
Byte
A
Bit
Alexandre OliveiraBit
asked in Self-Hosted Q&A
CommServe Migration Plan

What is the best migration strategy? 1- Prepare a new machine, with a new IP and new hostname, install and configure everything (it is possible that there will be a problem with licensing, because I don't know if we can have two CommServe instances running at the same time) and after everything is ready, point the clients for that new host? Or 2- Create a new machine, install and configure all related CommVault services, and on migration day, change that new machine's name and IP to reflect the environment's current CommServe hostname and IP? Obs.: I remember that I would not like to bring jobs, policies, any configuration of the current CommServe, I would like to configure and review everything from scratch, in order to review the entire current environment and eliminate possible gaps. I understand that for my case, option number 1 would be the most ideal, but I don't know the complexity of making all the clients that today point to CommServe A (for example) point to CommServe B, on t

29273
Mike Struening
Vaulter
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
Perform an authoritative restore of the Active Directory

I found this document of commvault, but we are using Windows 2016 en 2022 with forestlevel 2016, Is this document stil good for us?? https://documentation.commvault.com/hitachivantara/v11/essential/57216_replicating_active_directory_data_to_all_domain_controllers_in_domain.html#procedure

3844
Q
Vaulter
A
Byte
AnyLinQ_SupportByte
asked in Self-Hosted Q&A
Mailbox agents using MS GRAPH API

Since Microsoft has announced they will stop development of EWS in favor of their Graph API we have received multiple questions from customer that ask if their mailbox backup is using Graph or EWS API for the backup and/or recovery. https://devblogs.microsoft.com/microsoft365dev/upcoming-changes-to-exchange-web-services-ews-api-for-office-365/ I have not yet been able to find clear documentation about what Mailbox agents use which API to connect to O365. We are recommending for all customer to use modern authentication but several customer are asking official documentation that explain this. Can anyone help me with this? This is for all Exchange Online as well as hybrid setups.

2502
A
Byte
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Mailing Logfile

Hey All, i need to troubleshoot some problems by sending reports. But i dont see the right logfile…. Could you give me an hint in wich logfile comvault log the mailing ? I tried to send an test mail and checked the log if one logget an newer timestamp but nothing… Thanks

551
L
Byte
L
Byte
LaurentByte
asked in Self-Hosted Q&A
Generation of reports tend to fail. 11.24.29

Hi and best wishes to you ! This may not be related to it at all, or not, I do not know, but as most of us, we upgraded in late december our versions, and on my side I updated up to v11.24.29. I was at v11.24.23 before the log4j panic Then I went on an end-of-year well awarded vacation. But coming back, I have noticed that now I have a lot of automatically generated reports failing. Common point was they were scheduled to be ran at the same time. So I reviewed them, spanned other the time to avoid the Commserve’s CPU and DB crush. It went a bit better, but still failed. So I dug deeper, and noticed some reports got stuck in the job queue. Looking at the webconsole.log file, here’s what I could find : 1014 ERROR ExportHandler:runAndGetPhantomJSStatus:1004 - Failed to run PhantomJS: java.lang.RuntimeException: phantom: Process Timed out after 45 minutes at commvault.web.reports.ReportsUtil.runProcess(ReportsUtil.java:1185) at commvault.web.reports.ExportHandler.runAndGetPhantomJSStatus(E

156817
L
Byte
L
Bit
Lee Soon HoongBit
asked in Self-Hosted Q&A
Oracle backup keep failing and resume non-stop

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was 15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} + Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

2441
A
Vaulter
C
Byte
chris_ahnByte
asked in Self-Hosted Q&A
Restore index cache failed

i need a help :(primary : vtl ( media agent : senvtl01 second copy : aws ( media agent : test200 i try aux copy( senvtl -> aws) result: OK i try restor from aws of test200 but, no index cache label was found in the specified location. check failed.

20552
C
Byte
N
Byte
Nik14Byte
asked in Self-Hosted Q&A
Synthetic backup slowness

HI All, In our environment the synthetic backup is taking long time, after we migrate the Storage to the Exagrid system from Netapp solutions.

5042
Damian Andre
Vaulter
A
Byte
Ayman SeyamByte
asked in Self-Hosted Q&A
Commvault Cluster Options over Linux

Commvault Cluster Options over Linux for the below options:a. Single cluster on the main siteb. Stretch cluster between two sites.c. Global cluster between two or multiple sites

971
Onno van den Berg
Commvault Certified Expert
downhill
Byte
downhillByte
asked in Self-Hosted Q&A
Is if possible to filter k8s for pv's only?

Our admin has said rather than us backing up all apps or namespaces in OpenShift, we should go after only PV’s. I don’t see any way to filter for those in the guided setup for k8s nor in the UI, so, is this even possible without elaborate scripts to dump out of the various clusters and feed directly to a job? Sorry if that’s a bad way to explain it but they don’t want or care about “us” backing up OSC’s, only the PV’s. thanks

3817
Mathew Ericson
Vaulter
A
Bit
Alexandre OliveiraBit
asked in Self-Hosted Q&A
How much disk space is needed for a new Media Agent?

Hello everyone, everything good? I'm doing a clean install of CommVault for an environment of up to 500 virtual machines. I chose the CommCellSizing Medium setting: Medium: supports up to 500 servers, or 1000 virtual machines, or 5000 laptops in a single CommCell environment. 8 CPU cores | 32GB RAM | 200 GB of disk space for CommServe database I'm having doubts about this disk provisioning for the Database. Is 200GB a size that already considers growth over time or is it just for initial installation? Is it a good practice to have a partition just for the Database and separate the other solutions (Content Store)? Or does it make any difference in terms of performance?

5742
A
Bit
A
Bit
Alexandre OliveiraBit
asked in Self-Hosted Q&A
What types of data does CommServe receive?

Hello everyone, everything good? I have some questions about CommServe. I understand that this solution is basically an index database and job summary. And I have five questions about CommServe: 1- What types of data does it receive via the network? How big is the traffic? 2- What does the MediaAgent send to CommServe? Just the Job Summary? 3- What does the Commvault client installed on the operating system send to CommServe? 4- How is the communication flow? Who starts the backup job? Who is the first and the last to be informed? What are the communication stages and what is sent in each of them and where... 5- A backup interface (Layer 2 only) is required so that this traffic (MediaAgent and Client) does not impact the production interface or this traffic is negligible, to the point that I don't have to worry about it using Layer 3 on the interface of production?

2794
A
Bit
M
Byte
MauroByte
asked in Self-Hosted Q&A
Command Centre Dashboard/Reports blank

Hi all I’ve setup a small CS in my lab which I’ll be using to present to a customer.All has been installed and is working.I do notice that when I launch the Command Centre, the Dashboard view and the Reports view are both completely empty. I’ve seen two topics on the forum around this. Both fixes don’t seem to apply in my scenario. I’m running Windows Server 2019 and CVLT V11.25.29 I’m interested to hear if there are any solutions to this?Thanks.

3253
M
Byte
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