Self-Hosted Q&A

Hello All,Do we support IntelliSnap over the oracle database running on Exadata?If yes, what is the system requirements? is there any documentation link which i can refer to specific to ExadataRegardsAnanth

Hi Community,I have a question about backup SAP HANA. I have upgraded commserve and media agent from sp6 to sp24, after upgrade completed Commvault can’t backup SAP HANA. In the Job log file detail : “ Reserving resources for SAP HANA.Resource reservation request start time=[]Allocating streamallocationGenericResource() - Failed to create shared memory. error code =28freeOpenHandles - deleteSharedMemory failed, handel=-1, Ptr=0 returnCode = 22Fail to request jobmanager.The required resource could not be allocated; Please retry your job later. “ Please advise me what should I do for this issue.Thank you 

Hi Team, What kind of information do CacheDB and ResourceMgrDB DBs store, what are their duties?It is stated in the BOL below that it is non-critical, but it does not say what kind of information they store.https://documentation.commvault.com/11.24/expert/96200_commserve_recovery_frequently_asked_questions.html 

JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId  13580 c68   04/14 13:18:44 4488 CVBkpJobInfo::insertIntoDB Ignoring error returned from createJobCopyInfo for AppId [231] ApptypeId [84]13580 c68   04/14 13:18:44 4488 JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId <0> Error <>13580 c68   04/14 13:18:44 4488 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [369] Clnt[BPOBRTIAS136] AppType[Continuous Data Replicator][84] BkpSet[x.x.x.x.x] SubClnt[default] BkpLevel[Incremental][2]13580 1cb4  04/14 13:18:44 4488 Scheduler  Failed to get the media agent.13580 3524  04/14 13:18:45 4488 Scheduler  Phase [2-Backup] (0,0) started on [SRV.x.x.x.x] in [1] second(s) - cdrcontrol.exe -j 4488 -a 84 -r 110 -n 2:231  -jt 4488:2:1:0:51483  -f 0  -q 0  -s 013580 37f0  04/14 13:18:46 4488 Servant    Reg [Control] received. Client [BPOBRTIAS136] plattype = 4. Token [44

Good morning, Does anyone have an example of configuration of Continuous Data Replication examplesI need to do a Site 1 to Site 2 replication of files only, it seems very simple, but I can't find an example! waitRicardo

We are Planning to deploy the new CommCell console. As i understand, by default it comes with the evail license and we have to apply the permanent license within 90 days. Ca we run backups in evaluation mode or we have to wait for permanent license key.

Noob alert! Hi everyone, I fear our DR damaged or our "Storage policies\CommServeDR" Policy is misconfigured, because since a month, the DDB Verification Job are constantly failing. Short resume/background: 1)We store our Backups and DR in a Network-Storage. Our Commvault Version is 11.25.28. 2)I tried backing up and restoring files, and it works. I did test DR restore (In March) using this video (https://www.youtube.com/watch?v=1H4w2CYdf4c).3)As always users can still run backups, restore data, etc. but we get lots DDB-Verification failures and DR "Completes" but with errors.4)In Commcell, if you try to browse to our Network DR folder(Commcell\Control Panel\Maintenance\DR Backup\"Back up Metadata to this folder"), we get the following message "incorrect password or unknown username to selected access path" I checked the credentials and also check if server can reach the Path. Pass, User and Path are fine

Hi Team, i got several Servers which have the Filesystem & SQL Agent installed. I grouped them based on agent to a SQL group. Now i wanted to give the SQL Admins the permission to backup & restore SQL instances. Unfortunately the grouping of “Client Computer Groups” with SQL Agent counts for the Whole “Client”   so when i add the SQL Admins as Backup / Restore user on that group they can also restore / backup on the Filesystem Agent ( as the Client is added not only the SQL Agent ) so is there a way to just allow the SQL agent and exclude the other Agents with an automatic association? ( the only way i found is manual

I'll briefly explain my problem:Our customers use a Huawei cloud platform with the production site in Milan, while the DR site is always done for the cloud in Bologna.Now a commvault platform is installed in production for backups with release 11.20, while on the DR site I have not installed commvault services.My question is simple, in case of loss of the production site is it possible to manually restore the commvault services on the DR site?ThksDario

Hello Community,I keep on wondering about one thing.  There’s a feature called Ransomware Protection which is allowing MediaAgents to protect Libraries and Mount Paths. In terms of local storage there’s kind of lock being provided. What if there’s cloud storage in place e.g. Azure or GCP connected to MediaAgent? There’s still some kind of lock in place which is preventing objects from being modified by non-commvault tasks?  

Hi guys, do you know how to fix this thing? I want to delete snapshots manually from array management and get this error...Error Code: [19:2018]Description: Workflow [Snap-UserOperations] completed with one or more errors.Source: xxx, Process: WorkflowNo Host found with HostId [10633]. Failed snap volumes will be handled later by the automatic clean up process.Source: xxxx, Process: WorkflowI ran the data aging (i think this the forementioned ‘automatic clean up process’) - nothing changed...

I have a storage policy for MS SQL backups. The retention is 21 days, but the transaction log backups do not expire after 21 days. I run the Data Retention Forecast report and it shows those log backups are not expiring because of SQL LOG RULE. I’ve read the documentation and none of it seems to apply. I have other storage policies for SQL and this isn’t an issue. This is the only storage policy with this behavior. Anyone have any ideas of what to check?

I need to limit bandwidth usage to 50% during 8am-5PM for AUX copies.  What is the best way to accomplish this? I am planning to select the source media agent and the destination media agents under the properties of the source media agent.  Then I will configure the rules to only use 50% usage during 8am-5PM.   What all does this impact?  The destination media agents are used for multiple other copies coming from different media agents and I do not want them to be limited. Really just looking for confirmation that if I setup the throttling on the source media agent and select the destination media agents in addition to the source that it will only impact the AUX Copy between these source and destination and will not throttle any backups running to the source media agent or any other media agents writing to the destination media agents.

Hi,I am trying to duplicate Oracle DB from production to test server, but when I pick all the options and go to script preview I get this: I don’t really understand what is the problem, I’ve checked my oracle instance configuration in Commvault and either ORACLE USER in general tab or connect string in details tab fields are set on both the source database (target instance) and target database (auxilary instance). ClOraAgent.log doesn’t show anything useful.32113048 1   05/13 15:53:55 36602 OracleContext::PrepareContext() - Prepare Oracle context32113048 1   05/13 15:53:55 36602 OraBaseContext::LoadDupTargetProperties() - Got Duplicate InstanceId 68 for name TREST132113048 1   05/13 15:53:55 36602 IDAError::SendMsg() - setting JPR for jobId 3660232113048 1   05/13 15:53:55 36602 EvEvent::setMsgEv

The backups are getting failed due to below mentioned error. provide us the solution for this issue.

Hi, I have a case where customer is preventing user access using IMAP/POP to Google mail. Since Commvault is using IMAP to download e-mails it cannot work unless customer will enable IMAP access. There is a way in Google to do this selectively, specifically it can be narrowed to Oauth client IDs. I’m not sure if Commvault cloud app client uses Oauth at all, but I kind of wish for it.So my question is this: does Commvault cloud app client have any Oauth ID which a customer may use to restrict IMAP access for Commvault only? If so, where can it be found?

Dear all,we are running an 11.25 platform with a mix of Windows and Linux servers so we have installed two FREL to enable granular restore. Few days ago one of the FRELs just disappeared from the availability list, I mean it doesn’t appear anymore in the dedicated combo-box in the “Browse and Restore Options” dialog.The Linux machine is regularly up and running.Is there any way to recover it’s presence? Thank you in advance for your helpGaetano

Hi Team, we need to release the filesystem  license for around 100 server . is there any easy or automated way available ? 

I try to archive files with stubs but got this error :Archive job goes well but stubs doesn’t  appear.    846404 28692 2022-05-09 12:23:59 GXHSMStub NAS5 19:2325 NumberOfFilesProcessed = [0], NumberOfFilesArchived = [0], NumberOfFilesSkippedForRedundancyCheck = [0]. TotalNumberOfFilesSkipped[0].

Hello.The Commserve server you are currently using has Commserve version 11 Servicepac8 installed (OS is Windows 2016)Error message 'Error: Failed to install IIS Server Roles 2012 (IIS Server Roles 2012) with error code 0x80070422.' occurred during Commvault SerivcePack 20 upgrade.IIS 10.0 is currently installed on that server, and the Windows update service is running normally.Is there a way to install IIS Server Roles 2012 separately?Or if there is another solution, please share it.Thank you.

hello everyone , i need some help her i lose disk hold index directory for media agent ,so i create a new one with enable access path ,when i run any job ,its completed with error size 0 kb , as i see on log file , he access old index cache dir .  

Hello Team, I am planning to install Commserve using Livesync feature. Just want make sure, can I use floating commserve name in big environment like 500 to 600 clients.Is it any best method to use commserve livesync implementation, please share it. Regards,Anand

i am seeing the same type of errors and i am running 11.23.47. we use the same rman backup script across 60+ clients without an issue.  only one client continues to get this error.  however, it will run successfully sometimes.  for example, yesterday it ran fine in the am but always fails during the backup window at 6pm. these are some of the errors logged: 3303:RMAN-03009: failure of backup command on ORA_SBT_TAPE_1 channel at 03/30/2022 18:03:023304:ORA-19506: failed to create sequential file, name="040pn4gb_4_1_1", parms=""3305:ORA-27028: skgfqcre: sbtbackup returned error3306:ORA-19511: non RMAN, but media manager or vendor specific failure, error text: Starting backup at 30-mar-2022 18:01:41released channel: ORA_DISK_1allocated channel: ORA_SBT_TAPE_1channel ORA_SBT_TAPE_1: SID=2613 device type=SBT_TAPEchannel ORA_SBT_TAPE_1: CommVault Systems for Oracle: Version 11.0.0(BUILD80)allocated ch

Hi guys,I would like to know, please, whether it is possible to configure LiveSync between two CommServes, each of them is installed on a SQL AlwaysOn High Availability Cluster? Thanks in advance.

Hi,I'm getting the error [24:64] Description: There was nothing to restore - subclient(s) not backed up.When I do the restore of the virtual machine the restore works normally, but when I restore the guest files and folder, the commvault shows this error.  I can also browse the files normally, does anyone have any idea what might be going on? restores are for Nutanix AHV.