Self-Hosted Q&A

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA.What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have?Regards​​​​​​​Dennis  

Hello to all,In O365 Exchange Online restore operations, I've noticed a 'Show Deleted Items' button. The documentation states, 'When messages from previous backups have been deleted, you can show or hide the deleted messages.'https://documentation.commvault.com/2024e/expert/viewing_deleted_mail_messages.htmlHowever, its functionality isn't clear to me.I also tested deleting an email from a backup (following screenshot), but then I couldn't see it again, even with the 'Show Deleted Items' option enabled! Please for your feedback.Best regards,Nikos

Hi, during dr backup i get the follwing error: Failed to get log usage with error [100] for database [Troubleshooting] How can i shrink this db ? 

Hello,I configured a Gitlab client (devops app). I entered the url (https) and the token.Commcell : 11.36.41Jobs return this error.Error code: [6:1206]Description: Get repositories failed for organization [] with error [].Source: "ClientName", Process: GitBackupLog extract2465835 25a02b 05/23 07:12:16 1049365 CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request2465835 25a02b 05/23 07:12:16 1049365 CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:[SSL peer certificate or SSH remote key was not OK] http-resp:[0] url:[https://apr1gitlab.domain.local/api/v4/groups?top_level_only=true] server-resp:[_null_] resp-size:[0]2465835 25a02b 05/23 07:12:16 1049365 DistributedIDA::CMaster::handleEventError(1189) - 0x8007065B:{DistributedIDA::CMaster::initialize(513)} + {CVGit::GitBackupCoordinator::initialize(134)} + {CVGit::GitBackupCoordinator::initializeInternal(256)} + {CVGit::GitBackupCoordinator::GetRepoDetailsFromSubClientForGitLab(513)/Get list of repositories failed.

Hello,I've set up CommServe HA (live sync) on a backup location. I wish to disable the peer CommServe and remove it from the primary CommServe because the OS (peer site) has been corrupted. Is there a process for doing that? 

VMWare Image of Commvault Software with 11.38.32 can't be running after customization with my password and IP address,please help fix it . VMWare Image of Commvault Software with 11.38.32Category: Virtual ApplianceLast updated: May 14, 2025File Name: CS-Linux-11.38-32.ovaSize: 17.20 GBSHA256 checksum: 57459081afdb39f93dabae8f7a3e5971e4523b97f6f0489fe529899d28fef413Author: Commvault

All,If I read the documenattion correctly, when a storage policy copy is disabled (unchecked Active) no backups can use the copy.I have a DDBbackup that is using that copy for it’s backups. The DDBbackup is for a Global DDB, the only copy using that DDB is the one that is disabled. When we disabled the copy we did not change the Storage Device on the DDBbackup subclient or removed the schedule. Is this functionallety by design or is considerd a bug?What do you think?Thanks and best regardsHenrik

For the past ~month I have been having intermittent issues with Search on BOL \ Documentation.Is this due to the ongoing work? Is it a known issue? When attempting to search from the landing page, an error is returned: When this occurs, I also note that the Search box is missing from the header: And the Additional Settings page is missing the search bar, and default results.  Tested with Chrome and Edge. Have cleared cache, tested using In-Private / Incognito, etc.

Hello, Can a second instance of commvault be installed on SQL cluster on windows? Or are there any known issues with that? Thanks 

Dear Team, We have recently deployed an IBM MSL3040 with an LTO-9 autoloader along with three tape drives. Media Agent 1 is directly connected to the first two drives. Media Agent 2 is directly connected to the third drive. The environment was running on Commvault V11 SP32, and backup/restoration operations on all three drives were working fine. Recently, we upgraded to Commvault V11 SP36, and after the upgrade, we are unable to use the only third drives for backup/restoration. rest 2 can use it for backup/restoration.Do you have any idea why this issue is occurring?Note: There is no SAN switch or zoning involved; all connections are direct-attached.We request your immediate support on this matter and truly appreciate your efforts. Regards,Mani D

As per the title, I am interested in understanding what triggers the automatic inclusion of the Storage Accelerator package during the software installation process, and whether or not there is a way to disable it?The following lines are pulled from Install.log, which show that the Storage Accelerator package is listed as a “required package”.Showing dialog : FeatureSelectionViewModel .......Already installed packages: [File System Core].Packages selected by user/input request: [MSSQL agent, File System].Required packages included by the installer: [Storage Accelerator]. 

We are currenty migrating our environment to plans and I wanted to make it easier to assign all our workloads to plans with the above mentioned app.I did import the app successful and the report is working fine until i hit the “associate plan” button which does nothing.No error, no progress indicator or anything else.I tried it with different groups, agent types and plans but nothing seems to work even after waiting for some time.So I was wondering: Are there any prerequisites for this app to work or is it not compatible with 11.36?

Scenario: We have been “pulling tapes” for years (literally opening the tape library and physically removing tapes, usually 60-80 at a time), Usually when they are full but not always 100% full.  It was brought into question if doing this is going to have any consequences in (or to) CommVault as using “Export” for each tape appears to be the proper process.  It appears “Export” on a tape triggers CommVault... to do some internal cleanup/workflow? and then it moves the tape to an export bay in the tape library for manual pickup.  Note: Currently we do not re-use tapes, but soon we may be reusing them after their retention policy is met.Questions:Does manually pulling tapes out and not “exporting” them cause any issues in Commvault we may want to avoid? Is there something we may want to “do” for all the years of tapes we have not exported them? (like possibly contact support to do CommVault database cleanup/mark exported, etc.) If I mark for “export” 60 tapes all at once, but there are o

Hello Commvault Community,On one of the Commvault environments that uses gMSA accounts for authentication during MSSQL backup, we noticed that when upgrading from SP28 to SP32, the gMSA configuration was reset to a local account.Group Managed Service Accounts Overviewhttps://learn.microsoft.com/en-us/windows-server/identity/ad-ds/manage/group-managed-service-accounts/group-managed-service-accounts/group-managed-service-accounts-overview Using Group Managed Service Accounts for the SQL Server Agenthttps://documentation.commvault.com/2023e/expert/using_group_managed_service_accounts_for_sql_server_agent.html The solution has been tested and works very well. However, a problem occurred during the next upgrade of agents on MSSQL servers. To use this functionality, first of all, the Commvault Communications Service must be launched on a special account instead of the local account as is the default. Unfortunately, after upgrading agents on SQL servers, the account on which this service shou

Hi there, I would like to ask how it is possible to re-associate the NDMP client with a newly added NetApp storage array. There is no option to do it—I can only add a new array to the list of available arrays. What am I missing?  

Hello All,I have a lot of entries in “Subclients without full/synthetic full backups” tile in Health report which are file arcihve job. AS you know archive jobs are forevery Incremental backups. How to solve this issue ?

Hi,I want to add to all Commvault servers (Commserves, media agents etc) dedicated second interface and VLAN to have managament network (ssh, RDP, webconsole and java console) with identity access. Then restrict default interface to allow only backup traffic.Do I need to do anything on Commvault level in this case? I’m not sure if login to java console / web console to Commserve will work on the second IP / hostname out of the box (because login to actual hostname will be blocked).

Good day  I'm trying to integrate Cache Database Backups according to Commvault recommended solution.https://documentation.commvault.com/2022e/expert/intersystems_iris_cache_database_backups.html The Cache DB  - Located on a RHEL VM(v8)  - Running on a VMware Environment.  - Has OpenTools installed. vSphere 8.0.2 23319993 ESXi, 7.0.3, 19193900 Commserve - 11.28.102 Media Agent (Windows 2022) - CV 11.28.102 FREL - 11.28.102 I began by reviewing the documentation:https://documentation.commvault.com/2022e/expert/creating_virtualization_client_for_vmware_vcenter_02.html The vcentre portion was already configured:With the MA as an access node and the FREL Server is assigned. I created a new VM Group and associated the CACHE Server in question. Assigned to a new Storage Policy that I created prior. During the Backup Phase there is no credential issues when connection to the Vcentre via the VSA. Next I followed the following guide. https://documentation.commvault.com/2022e/expert/performing_b

Hi All, During backup with the file system agent, even though the jobs are in the completed status, Commvault reports many Failed Folders and Failed Files. The Optimized scan option is currently selected.Interestingly, the logs show that Commvault is trying to access locations that no longer exist physically. After changing to Journal, there were no such problems (there were no failed folders and failed files).After returning to Optimized scan, the problem appeared again.This is version 11.32 with new fixes. Looking for information about the scanning option in the documentation, I understood that Change Journal is used for the NTFS file system and most often when the Optimized scan option is unavailable, or the metadata database created by Optimized scan is corrupted. File Scan Methods for the Windows File System Agenthttps://documentation.commvault.com/2023e/expert/file_scan_methods_for_windows_file_system_agent.html Subclient Properties (Advanced Options)https://documentation.commvau

Hi,I am wondering if anyone has installed a CommServe with Live Sync on Windows 2025 Core servers ? Theses servers will also need Command Center so all the extras for that will need to be installed on the Windows Core server.  Thanks 

According to the documentation, we should enable the secure Lightweight Directory Access Protocol (LDAP) for additional network security with the external domain. Important: This can only be enabled when the external domain is configured to use the secure LDAP. If this protocol is enabled from the CommCell Console, but not configured from the external domain, the feature is not enabled.How Can I check if the external domain is configured to use the secure LDAP?    

Is it really not possible to create or manage ad-hoc backup / restore schedules within Command Center? 

Hi, Is it possible (or is it on the roadmap) to use github app credential during github authentication? As far i understand only personal access key is possible now?  I was told by our github team that using app credentials is a good practice and allow us to use higher API limits.  Thanks.  

We are trying to back up a two-node MongoDB cluster. The discovery of nodes is successful and we are using the Nimble snap engine. After triggering the backup, we are able to see the snapshot being created on the storage. However, Commvault is unable to mount the snapshot to the host, due to the error mentioned. We tried mounting the snapshot manually to the host, but it failed with the same error. The iSCSI service on the nodes is active. -- “Failed to mount the Snapshot to the host - Failed to initialize CviSCSI library for iSCSI operation” 

We are currently testing Postgres backup and restore in the context of the new Patroni cluster support in CV 11.36.While testing we encountered multiple issues which seem to relate to expected configuration settings on the Postgres server.For example when we tried a full cluster restore (3 node Patroni cluster) with the option to restore all nodes we get an “Error Code: [19:1109]” (we have case 250331-524 open for this already).Another issue we currently have is when trying to restore out-of-place to another cluster-client we get:Error Code: [94:92]Description: Configuration Files check failed on Node [DE9899SP9]. Please check pre-requisites for Full Cluster Restore. Error: [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), PostgreSQL configuration files are missing on node 'DE9899SP9'. Please check prerequisites in documentation for Restore to the entire cluster. (W32.774)] So regarding these errors and some other we got while testing I have the