Self-Hosted Q&A

I believe that this is not an issue but someone asked so i wanted to clarify. When you to restore files from a server, the System State show Zero Bytes. My assumption is that the area is more of a place holder and the size of the system state is included with the C: drive backup size that shows. Am I correct? 

Hi all! We are troubleshooting some AWS Glacier upload performance issues and one of the questions the AWS engineer came back with is: Do you know if they use multipart upload in their solution? That is usually the first thing to check -https://docs.aws.amazon.com/amazonglacier/latest/dev/uploading-archive-mpu.html I did find some suggestions that we do use it: Here it states that we need MultiPart permissions: https://documentation.commvault.com/commvault/v11_sp20/article?p=91277.htm In previous service packs, there was an Additional Setting (nCloudMultipartSizeKB) to tune the the multipart size. But I would like to get some hard evidence. Does Commvault use multipart uploads to AWG Glacier - direct? Can we prove that with certain log file entries? Thanks in advance!

Hi,when I want to install a Linux client remotely with an account having Sudo privileges, the installation is carried out in the / HOME directory and not under / OPT. (under RHEL)The only solution is to deploy the agent locally with root privilegesis there a way to get around this and be able to remotely install the client properly. ?Environnment : SP23.thank you for your comebackRegards

Hi Team,In Windows FS backup, i’m getting more failed files for one particular path which have one-drive to that.Example - Path: [C:\Users\username\OneDrive - ABCcompany Ltd\Desktop\Sample.docx] [0x18B 395] Access to the cloud file is denied. It is showing error code as “Access to the cloud file is denied.” Please let me know what we need to check on this.

 Hello, I am trying to add an extended retention on aws Storage policy (2 Windows Media Agents with dedup database) When I click on validate, I have this message.  Then,I went to the storage policy to create a new copy, but the aws GDP Storage pool doesn’t appear. Any idea ? I see only on premises Storage pools   Thanks !

Hello, I try to deploy a custom package with answer file.Then I executed the package with this command :start /wait c:\Sources\CustomPackageLocation_Win_FS\WinX64.exe /play install.xml /silentall is automatically filled by the answer file fine except at the beginning, I need to confirm manually this checkbox. Thanks ! 

Hi,Only a small question.The File Recovery Enabler for Linux FRE is based on CentOSAs you know, RedHat  stopped with CentOS, at leat they will stop the way it used to be. CentOS will become CentOS stream, and Centos 8 will become out of support end of this year.Does Commvault have any plans with regards to this? Will they switch to CentOS streams? (I think that will be difficult for support reasons?)

We want to upgrade SP16 to SP20 in a Multi tenant environment. We have about 10 customers and cannot upgrade the clients the same day. We want to upgrade the Commserve, media agents and the Network proxies. Does anyone have experience with this setup?I am afraid after upgrading the Commserve to lose connection to the Media agent on  Customer site.  Thanks in advance 

In Commvault  Microsoft Exchange archival/cleanup, I want a confirmation if the cleanup can run for an un-archived mail.

Hello, I have created many HPE storeOnce Libraries and all is fine.today I tried to create another one but after click on ok, it’s stuck. I am sure about IP, pasword of the storeonce and the media agent can ping and connect to the storeonce. Where can I find logs where I can show what happens ?Thank you !

Hi,An Exchange Archiving job is Forever Incremental. There is an option however “Convert job to full” (“On the Archive Options tab, if you want to run the job as a full back up job, select the Convert job to full checkbox.” https://documentation.commvault.com/11.23/expert/29004_running_exchange_mailbox_agent_archiving_job.html).Is this the same as a Full backup? If so, why is making a Full backup not an option, instead of converting an Incremental job to a full (that seems unnecessarily complicated then)? Can it be scheduled also? Or is there any difference in functionality?Thanks!

Does anybody have any suggestions on how to backup a server without application data that would allow a restore of the base server which can then have the application data restored separately?Previously used backup product had a selection item called “BMR” that could be used to backup the base server allowing Bare Metal Recovery. If it makes any difference the server is a virtual machine.

That’s it.  I see that I’m at the limit of indexed items for a single node, and our indexed material continues to grow.  Email in this case, but my file indexer will be full on it’s first node within the next few months.How do I add another node?

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

Hi, how can I check if my backups/subclients are up to speed with retention ? If I have reached the established retention and the data is starting to expire ?Days and cycles that a client lacks to meet the policyThanks 

Dear all, we currently see the ORA-01031 “Insufficient privileges” error in the Oracle alertlog when running an intellisnap backup of a RAC database. The comands to run are alter database begin backupALTER DATABASE BACKUP CONTROLFILE TO '+DGDATA/backup.ctl.galaxy’ REUSEalter database end backup Each command results in an ORA-01031. User used to backup has SYSBACKUP privileges. Any ideas to solve this issue are welcome! Thanks,Christoph

Hello, Is there any detailed documentation on how to put antivirus exclusion for commvault 11.22.13 for :We use Symantec endpoint protectionCommservesMedia agent on WindowsMedia agent on Linux 

Hi guysI got the following question about one my physical windows media agents because I'm always running out of disk space. and i see that my media agent has an assigned role “storage mediaAgent”.When i scan my disk i saw that under the path C:\ProgramFiles\Commvault\ContentStore\IndexCache\CvIdxDB. i got a huge amounts of folders occupying about 115 GB of my disk. and under the path   C:\Program Files\Commvault\ContentStore\IndexCache\CvIdxLogs has about 91 GB, this two folder consume about half of my disk1- I wanna know if this two folders can be pruned or compress?  

Our security team enabled some more login and found the below request. I think it’s a legit request from our commcell, but I’m not able to find any logfiles where I can see the requests.Does anyone know in what log file I can look for them? //Henke

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeCom

We converted from Intellisnap to CommVault for support. We have been using the Storage Policy Snapshot Copy of type Mirror to selectively copy from Vault volumes to snap mirror volumes at an offsite NetApp storage cluster. We were told that Mirror Snapshot Copies were no longer supported in future service packs.We’ve had issues where the Mirror became stale or broken.  My boss, a NetApp guru ripped out the snapshot mirror storage policy and created snap mirrors by hand.  But he’s retiring and we are trying to get back to a more automated and monitored CommVault managed process. Does anyone have familiarity and can explain what CommVault convention is being used to provide some sort of DR capability from Vault to a Snap Mirror located on an offsite NetApp cluster in the current service packs?

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/s

I got during the last full backup the following message:“Index cache [D:\IndexCache] free space on MediaAgent [host name] is [51197] MB. It is considered critically low. Backups will start failing if the cache runs out of space. Take one of the following actions: 1. Increase the index cache total disk space. 2. Reduce the retention setting on the index cache.”Question:How can I reduce the index cache size? 

Hi All. I need a help on commvault backup. Can someone list me few differences between using commvault backup and azure backup? Why do we need to select commvault backup over azure provided backup for azure environment.

Commvault V11 If you have installed Commvault hardware VSS provider and Netapp Ontap Provider at the same time, which Hardware VSS provider will Commvault use by default in an Intellisnap enabled backup?Any answer to the question is appreciated.