Self-Hosted Q&A

We are a service provider with a lot of VM backups on a lot of different customers. We let the customers on they own decide what WM's to backup and not with the tagging option. For example, if a customer tag the VM with "NoBackup", that VM will automatically be excluded from VM backup. And if they later remove the tag from the VM, it will automatically be included in backup. The problem is that even if the VM is excluded from backup it will still be included in SLA as missed backup. We got a tip that we can create a server group in command center with automatic rule that includes all VM's with "NoBackup" tag and then disable that server group and that way exclude that from SLA. The problem with that is that the whole client is disabled and excluded. Inclusive agent backups. This means that if a customer disables the VM backup and still need to backup an application via agent backup, above method isn?t applicable. We need a method where only VM backup automatically is excluded when it's

Recently I tried to do a 1-touch restore from a windows client. It was to a physical server. It was a fairly new Dell PowerEdge R740. It had 16 GB of RAM.During the boot up i get this error message:There isn’t enough memory available to create a ramdisk device.Error code: 0xc0000017This only happens to the 1-touch iso’s with dell drivers. I tried it with other R740 servers and go the same result. I have ticket open with commvault but havent heard anything for a while.

Does Commvault support Sybase DB 12.5.1 agent that will run on a Windows 2003 VM ?

We are trying to perform a backup with Intellisnap of an Oracle database and once the backup is successfully completedin commvault, the RMAN catalog does not register this backup.we have configured the subclient with the data from the catalog (which is on the same server and at the same time is the proxy) and the following documentation:https://documentation.commvault.com/commvault/v11/article?p=35457.htm But even so, the backups are not reflected in the RMAN catalog. Any idea what might be going on? Regards.  

Hi Guys, I have a problem with oracle sap backup in a cluster modethe Commcell doesn’t recognize the right active node, even when I remove one node

HiWe just have implemented a mailbox backup for a Exchange online in Azure. (Office 365)We are using a proxy (access node) to back up the data.I want to create multiple subclients for dividing the mailboxes.Subclient for users A till FSubclient for user G till Ketc..But I do not have the option to create multiple subclients for mailboxes.  I can not create multiple subclients.Do I miss something or is there another way to do this? Thanks in advance 

Hello There.I have a question regarding the new Indexing CVSolr that was announced for SP22.One of the features is to be able to create an Index Cloud and add nodes as the environment grows as opposed to previous indexing that required all nodes to be added upfront and once done you couldn't add new nodes to the Index Cloud once created.I searched the documentation (SP22 / SP23 and SP24) and did not find any reference of that CVSolr new indexing but the documentation sill states that nodes cannot be added to an Index Cloud once created. Anyone ideas ? ThanksAbdellatif  

Have a nice day, please advise how to create one-time backups of all clients and put these backups on specific tapes and leave them there without data aging. I want to create some kind of archive.

HiSeveral “Blaclout Window” are configured in the system. All of a sudden, everything stopped working. Put the last hotfix, overloaded the CommCell server - it didn't help. I create new ones “Blackout Window”- they still don't work. Has anyone encountered this problem?

i was run Synthectic full backup manual, after some percent like 23% backuo is stopped but showing runing but there any no any chnage. so I Killed that job and run again same synthetic full backup now backup is going very slow, I am not sure synthetic full bckup will not be 100% done. and currently in my console alert error is coming =  “License Consomed Exceeds 8%’ System has reached over 100 percent of the limit for [Operating Instances] usage. Jobs may not run. Purchased quantity [1]: consumed quantity [1].   kindly arrange me support 

Hi! For Nutanix CIFS backups we have support for CFT (Changed Files Tracking).https://documentation.commvault.com/commvault/v11_sp20/article?p=110109.htm Now I know that Commvault used to have more extensive integration with NetApp than with any other storage system. But am I correct that this feature currentlyis not available for NetApp filers? Thanks!

Hi, We are running v11.22.13 and the alerts have changed behaviour from v11.20.x. We used to get an email formatted as html with the general job status and an attachment as text with the failed vm name and failure reason. This is no longer the case.Now we get an attachment in html form which is just a repeat (copy) of the main email. So not helpful. Also I would prefer the attachment be in plaintext not html.I’ve played around with a variety of alert settings such as sending as text instead of html / with or without “detail as attachment”. I have included the various “VM xxxx” tokens. Nothing has produced the list of failed vm’s. Is this working for anyone running the same version as I am?Cheers,Ron

Hello all.Sorry up front for the wall of text but I have spent a few days undertaking a post-mortem into why a very important customer CommCell broke when a very minor update to 11.22.18 took place that left their CommCell crippled for about 4-5 hours.  This is just an advisory that with the latest (April 2020) Maintenance Pack of 11.22 does not perform CommServe LiveSync Production Maintenance failovers correctly.  The issue is in Hotfix #2340 in FR 11.22.17.  For those who were briefly able to get 11.22.18, the issue was not addressed in this release.I have confirmed that 11.22.0, .3, .9. & .13 are unaffected.  I had a very lengthy case with support (#210425-83) one week ago after I was seriously challenged when trying to salvage the CommCell as both Production and Passive Instance001 instances were put into a disabled state and documented forced failback features do not work when they are both disabled at the same time.  Commvault Support were fantastic and very tenacious to sol

Error Code: [14:109]Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.

Hi All, Recently we have deployed commvault hyperscale appliance 1.5 (1300) in infra. Commserve is outside HS appliance and hosted on VM. Commserve is on Sp23 but HS appliance media agent nodes are on SP15. When i try to upgrade package through commserve console, which in turn it initiate package download job. Download job gives below error: Error code: [68:472]Description: Download is skipped for [SP23_3384220:UP7_0] because the media is not available for it.  Please suggest on this

SAP for oracle db Backup failed 3 times since last week due to below error.`````````````````````````````````````````````````````````````````````````````````````````````````````Failure Reason:• ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx].Source: xxxx, Process: backint_oracle````````````````````````````````````````````````````````````````````````````````````````````````````` Does anyone has solution for this error?

Hi Team, I want to implement Commserve livesync for my existing Commserve Server.I am completely new to CommVault, so kindly help to understand the concept and also the requirement for the Commserve livesync

could not send the initial index file on Microsoft Exchange DB Server. Please help me to resolve this issue.

Hi Team,I am looking for a Query/Script that can be used to fetch the information about all the service accounts that are used in Commcell Environment.Eg: to store DR backups in a Network share/ account used to add the mountpath(provisioned from NAS/SAN) in a media agent etc.These service accounts are not coming from AD and hence are not listed in the Users or Users and User groups. Hence, they cannot be found in the Users and Users groups permissions report from webconsole.Also, these service accounts cannot be obtained from “UMUser” table in CSDB.Is there a way we can obtain this information from CSDB?I have a support ticket 210524-114 opened for this request.Regards,Shashwat

I have a oracle database with TDE enabled and it is giving poor compression during backups.As per below url, rman compression needs to be disabled on the client. Where can i find this setting?https://documentation.commvault.com/commvault/v11/article?p=20811.htm Thanks

Hello,Hwo to copy set of latest DR Backup?Commvault is requesting to send.

Hi guys, I need to do a DR test for the commserve server.Do I have an option to recover to another server without stopping the services on the production server?the second question: how can I revert back the services to the main commserve? 

Backup of OD for Business. I’m trying to create additional subclients under CloudApps instance. https://documentation.commvault.com/commvault/v11_sp20/article?p=30238.htmI’ve enabled it at the instance level to use group affinity. https://documentation.commvault.com/commvault/v11_sp20/article?p=30234.htmIssue: After clicking Configure -->Discover in the Auto-Discovery tab the Discover Progress screen comes up but goes away after about 3 seconds. Any assistance would be appreciated. Vin

For weeks now, the DR backup has been ending with errors.We have reviewed the log and events. We don't see any errors. How can I find more information to know exactly the problems that the copy is having @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : b2s-backup01File    : ResourceManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@9904  2d2c  06/03 10:01:09 43461 Resource   Reserved Resource: NoOfReservations [1], StoragePolicy [CommserveDR], MediaAgent[b2s-backup01], StartNewMedia = false, InterruptedJobList []9904  24cc  06/03 10:02:06 43461 Resource   Releasing Stream(s) for Job [43461]@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : b2s-backup01File    : UpdateIndex.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@4416  46f8  06/03 10:01:16 43461 TUpdateIndexHandler:: Initializing TupdateIndex object for client [b2s-backup01],job [43461],bType [1],commCellId [2],appNumber [1],appType [43]4416  46f8  06/03

Hi Fellas, I have searched on the documentation about the changing the mssql restore stream but I couldn’ t find any good information about this. for example, Is it possible to change mssql restore stream from 8 to 4 ? Best Regards.