Self-Hosted Q&A

Our security team enabled some more login and found the below request. I think it’s a legit request from our commcell, but I’m not able to find any logfiles where I can see the requests.Does anyone know in what log file I can look for them? //Henke

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeCom

We converted from Intellisnap to CommVault for support. We have been using the Storage Policy Snapshot Copy of type Mirror to selectively copy from Vault volumes to snap mirror volumes at an offsite NetApp storage cluster. We were told that Mirror Snapshot Copies were no longer supported in future service packs.We’ve had issues where the Mirror became stale or broken.  My boss, a NetApp guru ripped out the snapshot mirror storage policy and created snap mirrors by hand.  But he’s retiring and we are trying to get back to a more automated and monitored CommVault managed process. Does anyone have familiarity and can explain what CommVault convention is being used to provide some sort of DR capability from Vault to a Snap Mirror located on an offsite NetApp cluster in the current service packs?

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/s

I got during the last full backup the following message:“Index cache [D:\IndexCache] free space on MediaAgent [host name] is [51197] MB. It is considered critically low. Backups will start failing if the cache runs out of space. Take one of the following actions: 1. Increase the index cache total disk space. 2. Reduce the retention setting on the index cache.”Question:How can I reduce the index cache size? 

Hi All. I need a help on commvault backup. Can someone list me few differences between using commvault backup and azure backup? Why do we need to select commvault backup over azure provided backup for azure environment.

Commvault V11 If you have installed Commvault hardware VSS provider and Netapp Ontap Provider at the same time, which Hardware VSS provider will Commvault use by default in an Intellisnap enabled backup?Any answer to the question is appreciated.

 Hello,I have a situation where the option to enable block level backup on subclient is missing. It’s not grayed out, but it’s not available there. The missing option is from MS cluster virtual client (pseudo client). The config meets requirements, nodes are on win2012 r2 and mediagent is installed on both nodes. Here are the cluster subclient:here’s some random subclient without mediagent package installed As for the doc, blb is supported at ms clusters https://documentation.commvault.com/commvault/v11/article?p=18527.htmhttps://documentation.commvault.com/commvault/v11/article?p=3505.htm

Coomvault version 11.22.13So we are still working on the evaluation license and hopefully will get the active license today.. Not sure if this has anything to do with it..But Im wondering why my commserve server which also falls under the clients has the “File System” greyed out.  I think we want to get a backup of the C: drive and system state for our commvault commserve server.. right?I looked under the properties for the client server and see that under Activity Control the ENABLE BACKUP is checked off.Im still figureing this product out but getting better…  Im adding a screen shot :  ThanksBC

Running commserve 11.22.13I just recently opened the flood gates on our new commvault environment and ran a bunch of jobs last night.  All the jobs appear successful but I noticed when I looked at the adminconsole Backup job Summary under the summary section I see “FAILED FOLDERS” was 1,211.  Seems like a lot with only like 15 or so small clients (windows, linux, SQL Server).How do I determine what folders are failing and from what server/client or job.?  Im not having much luck figureing this out myself.   I understand these folders could be folders that are being used and not able to get backup but would like to know what they are.  Thanks in advance   BC 

Have a requirement to stop a specific service prior to backup running so created a simple bat file with “net stop servicename”and configured the bat file in the pre backup command for the subclient. However backup job in pending state and I am getting an error along the lines of “User selection still set to none.”Is there more to the configuration of the bat than just stopping the required service?

Hi,I want to backup Exchange Online using an on-premises Active Directory environment:Does anyone know why the access node needs to be “member of the domain”? As the Exchange Online service account “must be created in Microsoft Azure AD only” (https://documentation.commvault.com/11.23/expert/28853_assigning_full_access_to_service_accounts_for_exchange_online_through_on_premises_active_directory.html)?Why can it not be “any domain”? Why can I not access the Exchange Online data just with the service account? We have a setup that makes an access node that is “member of the domain” a bit difficult, as our Co

How do i update the data displayed on the Dashboard manually.I am looking at the Health report on the webconsole. The data time at the top shows as of some hours ago and I will like to refresh this manually to get the current status

Hello Team,I am usually on my lab I need to have these service levelthere is a lot of options on the storage policiesActually I used 1 local sp and 1 auxiliary to the other site for each kind of dataWhat is the better way to do that ?I saw that there is a basic retention rule and extended rule on storage policies ,maybe I need to play with this settings ?SP-VMwareprimary > localsecondary > site2SP-SQLprimary > localsecondary > site2SP-Systemprimary > localsecondary > site2Bronze BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 1 week or 7days / Weekly remote 2 weeks or 14dSilver BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 2 weeks or 14d

Thanks for replies , i’ll start creating a script :) Another issue - anyone tried to change display name only with cli , i cant figure out the syntaxI can change the client name and the doc refers to displayName but with no success. qoperation execute -af update_client_name_template.xml -entity/clientName $client_disengaged -entity/newname $client -entity/Cliententity/newname $client -updateNameChangeOnlyInDBOnFailure 1 also tried to change the xml<?xml version="1.0"?>-<App_SetClientPropertiesRequest>-<association>-<entity><clientName/><newName/></entity></association>-<clientProperties>-<client>-<clientEntity><DisplayName/><newName/></clientEntity></client></clientProperties></App_SetClient

Hi to all,I can't set a storage policy with more than 50 streams. I currently have a version 11 SP20 installed.I have tried with various types of libraries (tape, disk library). The commserve has been updated several times over the years (I think the oldest was a SP8).

Hello,I am trying to make an install in decoupled mode on a linux machine, I have created the custom package and installed the RPM.then I ve used this command to register the client on commserve: sudo /opt/commvault/Base/SIMCallWrapper -OpType 1000 -CSHost commserve.customer.com -clientname <vmclientname> -ClientHostName <vmClientHostName.customer.com> -authcode 123DGFJEJ -output /tmp/insatlcv.xml -restartServicesWhen I compare a manuel vs decoupled installation,  here is what I have : Manual Install[ General ] Version = 11.22.13 Media Revision = 871 CommServe Host Name = cs01.customer.com CommServe Client Name = commserve Home Directory = /opt/commvault/Base

In a standard Backup Set/Subclient (File System agent), when you check Extend storage policy retention (Subclient Properties of… > Retention tab), it is possible to select one of two available modes: Job Based Retention and Object Based Retention. With Job Based Retention mode, there are some recommendations about archiving. With Object Based Retention, there is no recommendations about archiving, but the documentation cites stubs (Stubs are files that point to backed up and archived data). On Commvault world data functions as both a backup and archive copy, but It seems to me that both modes are related to File Archiving function, not traditional backup. Why are they here? I'm talking about a standard Backup Set, not an Archive Set.

 I made the resume of the Forecast of the client and need to add new MA for load balance and i related SP information and can you help me to identify in which SP i need to add new MP or add in all SP making load balance, what do you think?** and i use Round Robin in the SP.And i need to create a new DDB for the new MA to load balance.Storage Polices:Example:CommServeDRSP_LX_BD_FS\Primary    

Hi,I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.In the logs on the sharepoint client, I find two interesting things:CVSPBackup.log7160 32cc 03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s7160 32cc 03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread l

Hi! I have a subclient that I use for ad hoc testing of backup/restore etc. Today I wanted to test the outcome for various job alert settings since the upgrade from 11.20 to 11.22 brought about some unwelcome changes to the emailed alerts. Rather than make a change to the job alerts for the many already defined jobs/schedules and then having to wait for the normal job run to see the result I figured it would be better/faster/less disturbing to test the alerts on an ad hoc subclient - one without any schedule.To perform the test the steps I followed were :Right click the subclient and select “Backup” In the “Backup Options” dialog box click the “Advanced” button In the “Advanced Backup Options” dialog box click the “Alert” tab There is no alert defined so click the “Add Alert” button Define the alert as you wish. I gave the alert a “Display Name” of “Ad Hoc Test” Complete the backup and observe the results.

Hi,I would like to know if it’s possible to isolate VMs from indexing (option File Indexing for Advanced reporting an search in Command Center ) in VM group or it’s necessary to create a specific group of VMs with no inexing option.Regards. 

Hello,i have a doubt regarding jobs on Commvault, the doubt in storage polices, retention.I need to know which jobs are not expiring, bellow the Storage Polices:and another question is about jobs are not letting other jobs expire;and how can i see these this in the Commvault GUI? Wait

Firstly, does Commvault (11.22) support Virtualise Me (physical to VMware. Conversion)What tasks are being performed in the post virtualise phase - job is stuck at 53% with no errors?

Hi All,We are completely installing Commvault setup from scratch for 100+ sites. I am looking your assistance to generate the report as per mgmt report.I need to populate the data in CommServe Dashboard only for migrated clients/media agents. For example I have one remote site and the report related the sites such as Disk Library growth Media Agent load, SLA , Job Summary and etc.. should be included in the commvault reports after migration. As per my understanding, I can exclude particular client  or group from SLA report. But can I include only particular group in the report? Thanks,Mani